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- Hayes Cottage Nursing Home







Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.
Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.
A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.
Care Provided by Hayes Cottage Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fess is based on Pre- Assessments and Care needs.
The price(s) shown are provided by the care home. Contact Hayes Cottage Nursing Home for full pricing details and T&Cs.
Contact Hayes Cottage Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Serencroft
- Private Owned
Person in charge
- Monica Rasura (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.
Parking
- They have on-site Parking available.
Hayes Cottage Nursing Home Reviews (75)
Hayes Cottage Nursing Home has a Review Score of 9.4 (9.428) out of 10, based on 19 reviews in the last 2 years.
Over all time Hayes Cottage Nursing Home has 75 reviews.
I have been a resident in Hayes Cottage since last February for rest and recuperation after a missed diagnosis from the hospital. Finally being here a member of staff followed it through and had major surgery. This required weekly appointments ongoing for the past six months, luck enough the management supported me so well and hopefully will be able to return home in a month or two. The resident's liaison manager has been an extremely good assistant, most helpful, thank you.
Is a pleasure having you here at Hayes Cottage.
My sister has been under the care of Hayes Cottage for a number of years, during that time she has gone from strength to strength and now during her senior years looks healthier than she has ever! We always find the staff happy, helpful and so friendly, showing compassion to my sister with a great warmth and bond between resident and staff. We are so very grateful to you all at every level and so happy in the knowledge she is in the best hands.
We will share it with the team.
I have visited my friend on a weekly basis. The home and staff are very friendly and welcoming. The staff welcome me. The home is clean and tidy. Residents are always doing activities, going out and enjoying their time. Cannot fault this home at all.
I will share it with our staff.
I have always found the staff helpful and friendly and, best of all, Mum seems content and enjoys the activities. From the family's point of view, she is safe and all her health needs are looked after.
The staff keep us informed and any medical decisions are discussed fully with us so that the best solution for Mum can be found.
There is a homely, friendly atmosphere and everywhere is clean and gives a pleasant environment. They provide social activities, which Mum enjoys.
Hayes Cottage and, more importantly, their staff, have made the move something we have never regretted and it is great to see how settled Mum is in her home.
I will share it with the team.
We are always welcome when we visit her in Primrose.
We also ring frequently to get updates on her health. If something happened day or night the nurse in charge rings me to let me know, and also asks my permission for inoculations. The staff, the manager, and administrators are very courteous to us.
I will share it with the Primrose team.
The nurses and carers were just amazing, the compassion and care shown to my husband was exemplary.
The home has a lovely friendly atmosphere, all staff from management, dining room team and even the maintenance staff - all incredible.
We thank you for your care from the bottom of our hearts!
I will share it with the team.
It's important the staff recognise my mother’s needs and that they are met. I would say mostly all is good. In the times if something is amiss, in my knowledge steps have been taken quickly to resolve.
Thank you.
We try to do our best for all our residents as this is their Home.
I have been visiting my mother who has been in care at Hayes Cottage Nursing Home for some time now. The care provided has been to a high standard as you would expect. There are many activities daily to keep residents entertained such as board games, arts, and crafts, music and dancing with visits to parks and river boats to name a few. The care home environment is very pleasant, modern and maintained clean and tidy at all times, with private rooms. Food is catered for individual needs from breakfast to dinner. Outside there is a large lawn-laid garden with garden furniture. All staff are very pleasant and easy to converse with.
Thank you so much for your kind review. I will share it with the team.
I came to Hayes Cottage Nursing Home for respite care in July 2022 after an operation, have been unable to go home so still here. I enjoy the parties and celebrations and had a lovely trip out in the summer on a boat trip and we had a picnic too. If I need anything I always have someone to talk to and help in any way. I'm happy to be here and I enjoy having a glass of wine or two.
Thank you for your kind review.
Is a pleasure to have you at Hayes and you are very loved here by all staff.
Thank you Hayes Nursing Home for all you have for us.
I will share it with the wider team.
I can't thank the Hayes team enough for the way they looked after my mum for the final few months of her life. They were fantastic and professional in every way. I would also like to say a particular thank you to three staff members and the whole of the staff on Primrose. Thank you all from myself and all of my family.
I will share it with the Primrose team.
Your mum was a wonderful lady.
My wife and I are so pleased to see our friend looking so well and happy in Hayes Cottage Nursing Home. We were neighbours and good friends for 35 years. She looks so much happier since she has been here for the last 8 months. Thank you all so much for looking after our friend.
We are trying to do our best for our residents to be happy and at peace. Hayes Cottage is their home.
She was struggling to look after herself and becoming isolated living at home and now, thanks to the care given, she has a new lease of life. She enjoys interacting with the activities available and with the other residents.
The care given is more than first-rate; the staff pay great attention to detail and never pass a resident in the corridor without greeting them.
The team will always alert me if Mum is a bit under the weather and ensure appropriate medical care is given. Families are always made welcome.
The activities coordinators work hard to ensure there are a range of activities available and invite external organizations (such as the local farm) and entertainers to come in regularly.
Hayes Cottage is always clean. Whilst the building itself could do with a bit of a refresh, it's the quality of care that counts.
Your mum is such a lovely lady and we are very happy to have her at Hayes.
I will share your review with the wider team.
I have always found the place very friendly and welcoming upon arrival. Management is very approachable and easy to talk to and help resolve any concerns. My nan was well looked after in this place. I recently visited the care home in August for a summer fete which brought so many memories of Nan. Best care home in the local community.
I will share your review with the wider team.
My mother has been in Hayes Cottage Nursing Home since November 2020. She has been very happy here since arriving. The staff have been very good a keeping me fully informed of any health issues during this time. If I need any updates regarding his care they are very forthcoming in letting the family know. I have never had an occasion to question anything, they make inpatients very welcome celebrating birthdays and special occasions.
Thank you for your kind review which I will pass on to the team.
We will do our best to ensure that your mum will continue to receive the best possible care and enjoy her highest quality of life here at Hayes Cottage.
My brother was only at Hayes Cottage Nursing Home for a few weeks. He was one of the two palliative care patients. I can't say anything about the cost of care or activities, but on my visits, the staff all seemed very caring and certainly made my brother much more comfortable in the last weeks of his life than he would have been if he remained in his flat. Thank you.
Tank you so much for your kind review. I will share it with the team.
It is a great care home and all the staff are caring. My dad absolutely loves his carers and thinks they are like family to him. We are so thankful to all the support this care home has helped us with. A very big thank you.
Your dad is a very pleasant gentleman and lovely to take care of.
Can't fault my Mum's care home. Staff were great with her. Food and drink was plentiful and regular. Mother's room and the rest of the building was clean and tidy. My Mum wasn't sure about staying there at first, but the staff made her very welcome and it wasn't too long before she settled in and started to enjoy being there.
I will share your review with the wider team.
Special mentions must be made of a nurse and the customer service manager, who daily went out of their way to help my brother with kindness and humour.
As my brother was bedridden, he needed medical attention daily and this was administered by staff with a kindness I will be eternally grateful for.
From the senior management team to the care staff I have nothing but praise for the way he was treated. Bless you all and thank you all on behalf of my family.
Your brother will be missed as he was a very pleasant man and lovely to take care off.
I will share your review with the wider team.
My mother in law was in there and has a very good last eight months of her life. They were always doing different things either inside or outside of the home. The staff were very caring and understanding of her condition and very patient with her illness. Her room was very spacious and decorated lovely. As a family we were very pleased this was where she spent her last days.
Thank you so much for your lovely review. Your mother in law was lovely to take care off and she was a lovely lady. She will be missed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hayes Cottage Nursing Home.
There are no upcoming events for Hayes Cottage Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hayes Cottage Nursing Home.
Accreditations
There are no accreditations posted yet for Hayes Cottage Nursing Home.
Meet the Team (7)

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.
As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.
I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.

In charge of clinical team/clinical audits/assessments.
A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.
As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.
An activities coordinator is responsible for organising social activities in a care home.
Being an activity coordinator, we schedule group activities for our residents!
The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.

Maintenance/Fire Marshall/Safety Audits.

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.
Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.
We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.
Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.
It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hayes Cottage Nursing Home to verify any information. View our terms and conditions. Hayes Cottage Nursing Home has an Enhanced Service -more info.