Average costs per week for care homes owned by Serencroft by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Serencroft, based on 4 out of 4 settings.

Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide .

Which Serencroft Care Homes have the highest review score?

Cherryfield House , Plane Tree Court & Hayes Cottage Nursing Home have the highest review score.

Serencroft | 4 Care Homes

Review of
Hayes Cottage Nursing Home
from D W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there

jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for sharing your feedback. I am very sorry to hear that you feel this way and want to assure you that your concerns are taken seriously. Our priority is always to provide safe, high-quality, and person-centered care.
I regularly discuss any issues or concerns directly with your mother and address these promptly with her . However, I would also welcome the opportunity to speak with you personally so that we can work together to resolve any outstanding matters. My door is always open, and you are welcome to contact me by phone or email at any time.
We value feedback from residents and families as it helps us improve the service we provide. Thank you again for bringing this to my attention. Your comments will be reviewed carefully, and we will take steps to ensure the best possible care for your loved one

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Review of
Cherryfield House
from Jackie B (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My dad has been in this care home since January 2025. I feel that my dad's experience has been so positive, all the staff are highly professional and have enabled my dad to settle into the home seamlessly. The care home is very accommodating and have helped us as a family to transition from dad being

at home to dad being in care. Sam has made herself available to answer questions and elevate any concerns. questions. Sam and the staff have been extremely supportive to both my dad and our needs. I love the flexibility of visiting hours and especially love the transparency of the care and routines that my dad experiences. I can see that my dad is settled and really happy. That's you to all the staff for being there for my dad x

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Review of
Plane Tree Court
from Anne W (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Plane Tree Court is a place of safety, unwavering care and the best place for my 100-year-old mother. The staff are endlessly caring and supportive. It is always clean. The staff from the bottom to the top are 100% committed to their roles. I can't thank them enough for their care. I highly recommend

Plane Tree Court for the care of a loved one. Thank you all.

Reply from Jiji Saju, Manager at Plane Tree CourtDear Ann,
Thank you for your kind feedback and recommendation. We are delighted to hear that your mother feels safe and well cared for at Plane Tree Court. Our team takes great pride in maintaining high standards of care and cleanliness, and it is rewarding to know this is recognised. We truly appreciate your support and trust in us.
Kind Regards
Jiji

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Review of
Hayes Cottage Nursing Home
from S R (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

When I was looking for a care home for my father, Hayes Cottage stood out from the others immediately. The staff member who showed us round was so warm and friendly that I knew it was the right place for dad. I've met many staff since then and they have all lived up to my first impression. Accepting

that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your kind words and for taking the time to share your experience. We know how difficult it can be to make the decision for a loved one to move into residential care, and we are truly glad that you felt supported and reassured throughout the process.It's wonderful to hear that your father has settled in well, is enjoying activities, and that you can see the positive difference in his health and wellbeing. Our whole team , are dedicated to providing the best possible care, and your feedback means a great deal to all of us.Thank you again for trusting Hayes Cottage to care for your father. We are grateful for the opportunity to support him and your famil

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Review of
Plane Tree Court
from K S (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Only visited the home once as away on holiday - hence the respite care for my mother. Overall everything seemed good and I would certainly use the home again.

Reply from Jiji Saju, Manager at Plane Tree CourtDear K,Thank you for your feedback. We're glad to hear that your overall experience was positive and that you would consider using our home again. We understand how important peace of mind is when arranging respite care, especially while away, and we're pleased we could support your mother during that time. IKind RegardsJiji

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Review of
Plane Tree Court
from T B (Brother-in-law of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

I have found the staff to be friendly and caring. The home was recommended by the hospital as being best suited to the resident's needs and so for most parts that has been the case. However as a private care home I would expect a higher level of attention to the state of her room. The carpet and the

bedding are 'tired'. I am pleased with the nursing care received and the fact that the manager has a detailed knowledge of the resident and her needs. The resident feels safe and cared for and the family are confident that she is secure and well supported.

Reply from Jiji Saju, Manager at Plane Tree CourtDear T,Thank you for taking the time to share your feedback. We are very pleased to hear that you have found our staff to be friendly and caring, and that the nursing care and overall support have met your expectations. It's especially encouraging to know that the resident feels safe and well cared for, and that your family feels confident in the support she is receiving.We also appreciate your comments regarding the condition of the room. We take all feedback seriously, and we will review the current furnishings to ensure they reflect the standards we strive to maintain across the home. Your observations help us to continue improving the experience for all our residents.Kind RegardsJijiThank you once again for your thoughtful review and for placing your trust in us.

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Review of
Plane Tree Court
from D W (Son of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I am the son in law of a resident who celebrated 100 years and plane tree court were supportive to use their activity room so family and friends could share the happy occasion. Management and catering staff provided excellent service and family coming from Japan and Australia and UK it was a lovely

occasion for 3 hours on Saturday 30 August her 100 years well done Plane Tree for your care of my mother-in-law over the last 2 years,! All our family believe my mother-in-law could not have been placed in a better care home!

Reply from Jiji Saju, Manager at Plane Tree CourtDear D W,Thank you for your kind feedback. Were delighted to have supported your family in celebrating such a special milestone. It's wonderful to hear that your mother in-law has received consistent care over the past two years, and we are proud to have made the occasion memorable for everyone. Your appreciation means a great deal to our entire team and I will share the feedback with the team.Kind Regards

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Review of
Plane Tree Court
from C D (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Mum had 10 days respite in Plane Tree Court earlier in the summer and was very comfortable.
Now mum has moved in as a permanent resident.
It's been a difficult time for us as a family making the decision but it's definitely been worth it. Mum is definitely benefiting from being in Plane Tree I

think her interaction with staff and residents is giving her confidence.
The staff are wonderful from the head chef to every care giver.
The room is lovely and the whole home is very clean and fresh.
More than anything though the atmosphere is warm and friendly.
Everyone is treated with dignity. The care and support is equal from staff and management. The food is good mum is eating more and taking fluids more often than usual.

Thanks so much to all the staff at Plane Tree.

Reply from Jiji Saju, Manager at Plane Tree CourtDear C D, Thank you so much for your kind words. We're really glad to hear that your mum felt comfortable during her respite stay and is now settling in well as a permanent resident. It means a lot to know that the atmosphere, care, and support at Plane Tree Court are making a positive difference for her ,and for your family. I pass your lovely feedback on to the whole team.Kind Regards

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Review of
Plane Tree Court
from J B (Friend of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

My friend is being cared for with dignity and each member of staff I've encountered on my twice weekly visits are always caring and friendly. The room she has is kept very clean and the cook pops in regularly to check that she is enjoying her gluten free food. My friend is happy with the care she is

receiving and that makes her family and friends know it's the right place for her.

Reply from Jiji Saju, Manager at Plane Tree CourtDear J, Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your friend is comfortable and well cared for, and that you've experienced the warmth and dedication of our team during your visits. We take great pride in providing person catered care. Your reassurance and trust mean a great deal to us, knowing your friend feels happy and supported is exactly what we strive for everyone.Kind Regards

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Review of
Plane Tree Court
from Shau Ying C (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Plane Tree Manor the building and rooms are quite dated but I can see work is being done, I had my reservations at first, but the staff, the chef, everyone that works there are so friendly and so kind to all the residents, to me that was the most important thing. My dads care and his environment, they

looked after my dads needs so well even cooking food he enjoyed with being Chinese, chef did a great job. Lovely staff always a smile although a difficult job - well done to all.

Reply from Jiji Saju, Manager at Plane Tree CourtDear Shau,Thank you so much for your kind and thoughtful review. We truly appreciate your honesty and understanding . It is great deal to hear that, despite your initial reservations, our dedicated team made a positive impression through their care, kindness, and commitment.We're especially pleased that your father felt comfortable and well cared for, and that our chef was able to provide meals he enjoyed , we always strive to tailor care and services to each resident's individual needs and preferences. Your recognition of our staff's warmth and hard work is incredibly encouraging.Kind Regards

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Review of
Hayes Cottage Nursing Home
from Barry F (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is not

the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review. I will be sharing it with the team. Im really pleased that we could make a positive difference for both your dad and yourself.

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Review of
Hayes Cottage Nursing Home
from S H (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of course

management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.

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Review of
Gable Court Care Home
from Patricia E (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

I always find the home, clean and welcoming. Staff are very helpful and always at hand to help me with queries I have. Meals are very good, with good quality ingredients. Overall care is very good, and will recommend Gable Court to other.

Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind and heartfelt words. We are truly grateful for your trust, and it means so much to know that you find Gable Court welcoming, supportive, and that the care and meals meet your expectations. Your recommendation is deeply appreciated by our team, who work with great pride and compassion every day. Please know that all our residents remain at the very heart of everything we do.

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Review of
Plane Tree Court
from M M (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been in Plane Tree Court for a month but the staff and all care has been excellent.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you for your kind feedback. We are so pleased to hear that your husband has settled in well and that you have found the care and support to be excellent. Your words mean a great deal to the team, and we remain committed to providing the highest standard of care.Kind Regards, Manager

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Review of
Plane Tree Court
from M T (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been there for a few weeks so I'm still getting used to the situation. So far it has been positive. The staff are caring and friendly and are very hard working.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you for your feedback. I'm glad to hear that your experience so far has been positive. We understand that adjusting to a new situation can take time, and we're committed to supporting both our residents and their families throughout the journey. It's great to know our caring and hardworking team is making a difference.Kind Regards, Manager

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Review of
Plane Tree Court
from Hayley M (Niece of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My great aunt stayed for respite care and thoroughly enjoyed her stay- so much so, she didn't wish to leave. The staff have been amazing with her and she's always been treated with kindness, care and respect. She's enjoyed keeping busy with daily activities and socialising with the other residents.

Thank you to all at Plane Tree!!

Reply from Jiji Saju, Manager at Plane Tree CourtThank you so much for your lovely feedback. I am pleased to hear that your great aunt had such a positive experience during her stay with us. It's wonderful to know she felt well cared for and enjoyed the activities and company. I will share your kind words with the team , we really appreciate the feedback.Kind Regards, Manager

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Review of
Gable Court Care Home
from E C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

I always find mum to be well turned out, clean and comfortable. Staff are always helpful and can provide me with information I require regarding mums condition or needs. I feel confident that mum is in good hands and that her needs are being met.

Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback. We are truly pleased to hear that your mother is comfortable, well cared for, and that our team is able to support you with the information and reassurance you need.Your confidence in our care means a great deal to us. Please know we remain committed to ensuring your mother continues to feel safe, respected, and well looked after.

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Review of
Plane Tree Court
from A D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Place Tree Court are providing excellent care for my father. All staff including receptionist, chef, cleaner are faultless. They provide everything my father and his family need- nothing is too much trouble. Would highly recommend. Nursing staff fully understand my father's needs and keep us informed

of everything on every visit. Any questions we have are always answered quickly.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you so much for your kind and thoughtful words. We are truly delighted to hear that your father and your entire family have had such a positive experience at Place Tree Court.It means a great deal to our entire team to know that the care, communication, and support we strive to provide every day are having a meaningful impact. Your recognition of all our staff is genuinely appreciated and will be shared with everyone involved.We remain committed to delivering the highest standard of person centered care and are always here to support your father and your family.Kind Regards

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Review of
Cherryfield House
from L P (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Cherryfield House for a few years now sadly due to dementia.
Cherryfield has saved my mums life, she is safe and looked after to a level I couldn't achieve myself.
The manager, deputy manager and the senior carer and others who's names I do not remember have always been

amazing and patient and tolerant of mum and myself!!
I don't know how you all do the jobs you do but keep it up.
Thank you.

Reply from Sam Waite, registered manager at Cherryfield Housethank you for sharing your Experience I will shared your review with the team

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Review of
Cherryfield House
from Gillian H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident now since December 24. As a family we are very happy with not only with how settled he is but how well looked after he is too. The staff are all warm, caring and patient people who obviously care about the residents. Knowing all their individual quirks and habits the staff

all have their own style of care and way of connecting with individuals which is lovely to watch. Sam has been great and lets us know anything of importance in a timely manner. It's a great relief for us all to know dad is being not only looked after but also he is treated as an individual . Thank you to everyone

Reply from Sam Waite, registered manager at Cherryfield Housethank you for sharing your experience I will share this with the team

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Type of Care Provided	Average Weekly Cost
Residential Care	£1,375
Residential Dementia Care	£1,350
Nursing Care	£1,425
Nursing Dementia Care	£1,425
All Care Types	£1,350

Care Homes Owned by Serencroft

Serencroft Locations (4)

Serencroft Reviews (207)

Hayes Cottage Nursing Home

Cherryfield House

Plane Tree Court

Hayes Cottage Nursing Home

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Hayes Cottage Nursing Home

Hayes Cottage Nursing Home

Gable Court Care Home

Plane Tree Court

Plane Tree Court

Plane Tree Court

Gable Court Care Home

Plane Tree Court

Cherryfield House

Cherryfield House

Awards / Recognitions (0)

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