Care Homes Owned by Serencroft

My aunt was resident in this care home from 2022 until her death on 8th June 2026. I used to visit her regulalry and was always impressed with the level of care and attention that she received from ALL of the staff, visit especially from Joy and Christin, who both took a special interest in her and built up a lovely rapport between them and my aunt, and I know that she loved them both. I would thoroughly recommend this establishment to anybody looking for a reputable and efficient care home, with its friendly atmosphere, and caring approach, and will always be grateful that my aunt spent her final days in the care of wonderful people.

Nurses Are Excellent, Very Reassuring + Helpful. Carers Need To Be Told Not To Shout + Argue With Each Other In Front Of Residents Rooms. And Not To Discuss Their Ailments In Front Of Them As Can Cause Them Some Distress. Otherwise All Satisfactory.

Plane Tree Court is a pleasant welcoming place. On arrival every member of staff you see look happy and smile and greet you. The staff always respond to any requests we have and are quick to help. They look after my father with dignity and care. Nothing seems too much for them, to make him comfortable and also see to his physical care needs and his nursing care needs. The home is always clean whatever time of day we go. The staff seem to work well with each other. The residents are always clean and seem content,

Mum has lived at Plane Tree Court for over four years, and during that time she has truly thrived thanks to the wonderful care provided by the nursing staff and carers. She is happy, always clean, and very well cared for, both physically and emotionally. Plane Tree Court is a clean, welcoming, and cheerful environment, with varied and plentiful food and drink, and the on-site kitchen staff are very accommodating. The gardens are well maintained and the daily activities programme is fantastic, offering plenty of variety and fun, and Mum has made many friends there. The managers are always available, nothing is too much trouble, and the open visiting times are very helpful for family members who work. We could not have found a better place for Mum.

We would have no hesitation in recommending Plane Tree Court to others, and it would certainly be our first choice for any future respite care.

Overall everything was great sometimes they did seem a bit short staffed but coped well my father in law went in an unhappy man but since hes been in Plane Tree he seems to have blossomed.

I am entirely satisfied with all aspects of my wife's care. At all times she is neatly attired and she is calm and relaxed. While her speech abilities are limited the staff do interact in a gentle manner. When asked the staff inform me of her current attitude and health status. If staff have concerns, such as a minor injury they immediately inform me at home.

I am very pleased to see that my mother receives a lot of attention and care from the staff. They all appear very aware of her current health and abilities, and are very encouraging and supportive. I would like to thank everyone for also making time to answer any questions that I have about her care.

From the greeting when you arrive, to the early access to see the activity chart, the weekly menu and all the staff knowing the residents' names. Visiting was easy with virtually no restrictions. Kindness, empathy, care, both for our dad and the family. Comfort, cleanliness, plus attention when required. Nursing of the highest quality, dignity honoured at all times. Dad couldn't join in the many and varied activities but they were available. Thank you Plane Tree Court.

A very caring and dedicated team.

The atmosphere is a friendly one.

I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.

I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.

I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.

I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.

The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to residents and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.

My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.

Management, Supervisors, Carers, Activities, Chef, Cleaning Team and Laundry have all provided the most excellent care for my sister over the last year. The feel good factor at Plane Tree is extraordinary. All staff are polite, pleasant and cheerful. The doctor reviews medical concerns regularly and visits to hospital including ambulance transport are arranged without delay. My sister's health has improved and stabilised and her demeanour and confidence is much more positive. She is happy and secure at Plane Tree.

Writing to comment on th repetative menus and portion sizes. Nothing more to add. Very boring being served the same tea week in week out. , especially when the other option is either a cheese, ham, egg or tuna sandwich.

Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.