Care Homes Owned by Serencroft

My mum came in to Woodlands two months ago for full time care with advanced dementia and Alzheimer's. We could not have wished for a better transition. ALL staff from the nurses, the care team, the activities team, the administration team, the house keeping team, the kitchen staff etc have been attentive and supportive and have all taken the time to get to know mum in such a short space of time. Mum has a beautiful room and is so comfortable already. It's wonderful that mum now has round the clock care and not only that, it's fantastic to see her engaging and participating in activities. The activities team also spend time with mum on a 1:1 basis, sharing her photographs and chatting with her about things that are (were) of interest to her! We had so many worries about moving mum to full residential care, but I only wish we had done it sooner. I really enjoy visiting and spending time, not only with mum but with the staff, the activities team as well as the other residents and families

My mum has dementia has never been a sociable person and I was concerned about how she would adapt to moving into a care home after a fall. I need not have worried. She now joins in some activities and is content.

They also take the time to ask if I am satisfied with care and cleaning etc!!

My wife who is suffering from Alzheimer's Disease was admitted to the home in May 2026 and has been treated with extreme courtesy and kindness. The staff seem alert to my wife's needs and those of other residents and make visitors feel welcome. The only reason I haven't given a 5-star rating is the cost!

Woodlands is an amazing home. Each and every staff member cares about the residents. They always ask if we are happy with mums care, the condition of her room and clothing. The nursing staff are kind, supportive and approachable. The carers are so lovely with the residents, patient, kind and understanding. I would wholeheartedly recommend this home.

Our family member is getting adequate care and seems generally content despite her worsening condition. Staff are pleasant and friendly. We are notified of incidents in a timely manner. Food seems very good and our family member enjoys the activities put on for residents.

Since my last review everything has been great. My husband is being well cared for when I am not here, I now relax a little bit when I go home knowing his ok. I cant thank everyone enough for the care they have given + the management being so kind + understanding.

Clothes always washed and clean on , staff are very approachable , and are happy to discuss care with me, food is excellent and served hot , I am very happy with all aspects of care

The staff at the care home take good care of my mother. They are kind, compassionate and always treat her with dignity and respect. Its reassuring to know she is safe, comfortable and so well looked after. I truly appreciate the care and support they provide every day.

The team is nice and friendly, happy to help every time I need them.

My dad was a resident in the nightingale wing for end of life care. The care he was given for the short time he was there was second to none. The staff were caring and took the time to not only take care of his needs but to get to know him as well. As a family we couldn't have asked for anything more for dads last weeks.

Thank you to all the staff at Gable Court.

Thank you for looking after our mum so well.

My aunt was resident in this care home from 2022 until her death on 8th June 2026. I used to visit her regulalry and was always impressed with the level of care and attention that she received from ALL of the staff, visit especially from Joy and Christin, who both took a special interest in her and built up a lovely rapport between them and my aunt, and I know that she loved them both. I would thoroughly recommend this establishment to anybody looking for a reputable and efficient care home, with its friendly atmosphere, and caring approach, and will always be grateful that my aunt spent her final days in the care of wonderful people.

Plane Tree Court is a pleasant welcoming place. On arrival every member of staff you see look happy and smile and greet you. The staff always respond to any requests we have and are quick to help. They look after my father with dignity and care. Nothing seems too much for them, to make him comfortable and also see to his physical care needs and his nursing care needs. The home is always clean whatever time of day we go. The staff seem to work well with each other. The residents are always clean and seem content,

Mum has lived at Plane Tree Court for over four years, and during that time she has truly thrived thanks to the wonderful care provided by the nursing staff and carers. She is happy, always clean, and very well cared for, both physically and emotionally. Plane Tree Court is a clean, welcoming, and cheerful environment, with varied and plentiful food and drink, and the on-site kitchen staff are very accommodating. The gardens are well maintained and the daily activities programme is fantastic, offering plenty of variety and fun, and Mum has made many friends there. The managers are always available, nothing is too much trouble, and the open visiting times are very helpful for family members who work. We could not have found a better place for Mum.

We would have no hesitation in recommending Plane Tree Court to others, and it would certainly be our first choice for any future respite care.

Overall everything was great sometimes they did seem a bit short staffed but coped well my father in law went in an unhappy man but since hes been in Plane Tree he seems to have blossomed.

I am entirely satisfied with all aspects of my wife's care. At all times she is neatly attired and she is calm and relaxed. While her speech abilities are limited the staff do interact in a gentle manner. When asked the staff inform me of her current attitude and health status. If staff have concerns, such as a minor injury they immediately inform me at home.

I am very pleased to see that my mother receives a lot of attention and care from the staff. They all appear very aware of her current health and abilities, and are very encouraging and supportive. I would like to thank everyone for also making time to answer any questions that I have about her care.