9.2
Group Review Score
(the average from all locations with a review score)
Care Homes Owned by Serencroft
Serencroft is a family owned care home group providing Residential, Nursing and Day Care in the Greater London and Manchester areas. For over 30 years the team have been committed to creating an environment that preserves and promotes well-being, offering quality care with an emphasis on individuality and dignity.
"I would like to thank Sam and the team for taking a professional approach all the time. They are very caring and considerate towards my…"
Read all 33 reviews
from £1,500 / week
29 Rooms
Location Type
Care Home
Cherryfield House is registered for twenty-nine residents, with mostly en-suite rooms and pleasant living areas highly-suited to the needs of adults diagnosed with dementia.
Older people with care ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"Plane Tree court Nursing Home is one of the most friendly enviroment I've ever seen, Ny friend had been there since May 2025 , All staff…"
Read all 82 reviews
from £1,250 / week
66 Rooms
Location Type
Care Home
Plane Tree Court is an exclusive home within beautiful gardens in Edgeley, local to all amenities, providing 24-hour excellent long term or respite residential, nursing and dementia care. The ... Read more
"Really happy how Lesley has come on since being at Gable Court. The staff seems to be doing a great job caring for my sister. Lesley is…"
Read all 44 reviews
from £1,350 / week
50 Rooms
Location Type
Care Home
Situated close to Romford’s town centre, Gable Court is a friendly purpose-built care home that offers nursing and residential care, as well as care for young people with physical ... Read more
"My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at…"
Read all 67 reviews
from £1,600 / week
52 Rooms
Location Type
Care Home
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning ... Read more
Older Person CareYounger Adult CarePermanent CareRespite Care
"The staff genuinely care for mum which is the main thing you want from a care home. There are plenty of activities to get involved with and…"
Read all 71 reviews
from £1,500 / week
80 Rooms
Location Type
Care Home
Woodlands provides residential, nursing, dementia, palliative and short-stay care for up to 80 residents in a peaceful, purpose-built home in Poynton, Cheshire.
Set just a short walk from local ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Serencroft Reviews (297)
9.2
Serencroft has a Group Review Score of 9.2 (9.180) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serencroft must have a Review Score.
from Donna P (Sister of Resident) published on 29 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Really happy how Lesley has come on since being at Gable Court. The staff seems to be doing a great job caring for my sister. Lesley is really happy and comfortable around staff. Keep up the good work.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback. We are very pleased to hear that your sister has settled well and feels happy, comfortable, and well supported. Your comments are greatly appreciated and will be shared with the team, who remain committed to providing safe, respectful, person centred care every day.
from Sharon D (Sister of Resident) published on 29 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Since my sister Lesley came her she had been putting on weight and eating really well. The staff are all amazing and I feel that she is very happy here.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for taking the time to share your feedback. It is very encouraging to hear how well Lesley has settled at Gable Court and that she feels happy and comfortable with the team supporting her. Your comments about the care, dignity, and overall environment are sincerely appreciated. We work hard to ensure every resident feels respected, safe, and valued, and it is reassuring to know that this is reflected in Lesleys experience. I will ensure your kind words are shared with the staff, as this recognition means a great deal and reinforces the standard of care we expect to deliver every day. Thank you once again for your continued trust and support.
from R L (Friend of Resident) published on 15 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very impressed with cleaners. Very pleased with everything I saw. Staff profisonel.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeWe are thankful and appreciative that you took the time to share your positive experience following your visit. It is truly heartening to know that you were very impressed, particularly by our cleaning team, and pleased with everything you saw. Their work plays such an important part in maintaining a home that feels clean, safe, comfortable, and welcoming, so your recognition is deeply valued. We are equally grateful for your comments about our staff and pleased that their professionalism stood out during your visit. Feedback such as yours brings real encouragement to the whole team and reminds us how important these everyday efforts are in creating a positive experience for residents and visitors alike. Your kind words will be shared with every member of the team to motivate them further and strengthen their confidence in the care and service they provide each day.
from Hamza Z (Friend of Resident) published on 15 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I visited a friend, Amive, was happy there. The management, nurses and all staff were very welcoming, smily and always ready to help. Felt very comfortable being around.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you very much for your kind and thoughtful review. We are truly grateful for your positive words. It is wonderful to know that you felt welcomed, comfortable, and well supported during your visit. We are also pleased that you noticed the cleanliness, safety, and warm atmosphere within the home. Providing high quality, person centred care in a respectful and welcoming environment remains very important to us. Your feedback is deeply appreciated and will be shared with our team, as it encourages us to continue delivering the highest standard of care and support.
from Paria K (Friend of Resident) published on 13 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Plane Tree court Nursing Home is one of the most friendly enviroment I've ever seen, Ny friend had been there since May 2025 , All staff are extremley kind and caring , food is nice and has a large variety .
Residents are cared clinicaly well and sufficent medical assissstence .
In general we are
very satisfied with the service our friend recievs .
Could'nt thanks the staff enough.
Reply from Abhishek Kumar, Business & Compliance Officer at Plane Tree CourtThank you for your kind and reassuring feedback. We're delighted to hear that the welcoming atmosphere, quality of care, and support from the team have made such a positive impression. It's especially pleasing to know that the clinical care, medical support, and variety of meals are meeting expectations. Your comments mean a great deal to us, and we will be sure to share your feedback with the wider team, who work hard to provide compassionate and high-quality care every day.
from Chris B (Son of Resident) published on 9 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I would like to thank Sam and the team for taking a professional approach all the time. They are very caring and considerate towards my dad I couldn't ask for a better care home thanks again Sam the care home offers really good variety of food and the home is always very clean and tidy
Reply from Abhishek Kumar, Business & Compliance Officer at Cherryfield HouseThank you for your kind feedback. We're pleased to hear that the team has consistently provided professional, caring, and considerate support, and that your dad is so well looked after. It's also great to know you're happy with the variety of food and the high standards of cleanliness throughout the home. Your comments are sincerely appreciated by everyone involved in his care.
from Gillian F (Partner of Resident) published on 8 April 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My partner has many challenging symptoms. He has already been in 5 different care homes. Most couldn't cope with him. He's been at Plane Tree Court for nearly 2 years now and the staff couldn't be kinder or more respectful to him. Well done Plane Tree. Gill.
Reply from Abhishek Kumar, Business & Compliance Officer at Plane Tree CourtThank you for sharing your experience. We're very pleased to hear that the team has been able to support your partner with kindness, patience, and respect, particularly given the challenges involved. Your feedback is a real credit to the staff and their commitment to person-centred care, and it means a great deal to know he is settled and well supported.
from Chris S (Friend of Resident) published on 7 April 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Attended 100th birthday party for Irene. It was all very well organised and was impressed by standard of facilities.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback following Irene's 100th birthday celebration. We were delighted to read that you found the event well organised and were impressed by the standard of the facilities. It was a very special occasion, and the team worked hard to ensure it was memorable, dignified, and enjoyable for Irene and all those who attended. Your positive comments are greatly appreciated and will be shared with the team.
from Julie R (Next of Kin) published on 31 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot thank plane tree court staff enough for the support and kindness of there staff , they treated Hugh with care consideration and respect, nothing is to much trouble from the management , receptionist, carers , nurses and cleaners all have been amazing. I would recommend this home as being the
best in Stockport and I've visited quite a few . Thank you all so very much .
Reply from Abhishek Kumar, Business & Compliance Officer at Plane Tree CourtThank you for sharing such a warm and meaningful review. We're truly pleased to hear that the team's care, respect, and support made a positive difference. Your comments about the dedication shown by everyone from management and reception to carers, nurses, and housekeeping mean a great deal to us. We're grateful for your recommendation and remain committed to providing the highest standard of care.
from Nikki B (Daughter of Resident) published on 17 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Following respite stays over the previous few years, we had to negotiate with the local council to enable mum to have a permanent residential place place when her condition deteriorated at the end of 2025, and we are so glad we did.
Mum was welcomed to her own room, with en-suite facilities, by staff
who had taken care of her during previous respite stays - as well as being introduced to new staff. Mum's care plan was reviewed by her social worker and myself with the assistant manager, nursing and care staff and her individual needs are being monitored.
All of the staff are so friendly, caring and sociable, despite all the hard work they have to do, and we know mum is being looked after. She particularly enjoys the cooked breakfast, along with the other food made on site by the excellent kitchen staff, and being taken down to the activity room (on the days when she is up to it) to take part in the sessions run on site.
We could not be happier knowing mum is safe and well cared for!
Reply from Abhishek Kumar, Business & Compliance Officer at Plane Tree CourtThank you for your thoughtful feedback. We are very pleased to hear that the move to permanent residency went smoothly and that the team helped your mum feel settled and supported. It's great to know she is enjoying the meals, her room, and the activities when she is able to take part. Your comments about the staff's care and dedication mean a great deal. We at Serencroft are committed to ensuring she continues to feel safe, comfortable, and well looked after.
from P E (Wife of Resident) published on 16 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff are nice. They treat my husband very well. The home is clean, tidy and not smelly. Food is well done. Variety is there and if you want something different the kitchen will provide. Great home. Will recommend to friends.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you very much for taking the time to leave such positive and thoughtful feedback about Gable Court. We are sincerely grateful for your kind words and for the trust you place in us. It is especially heartening to hear that your husband is being cared for well, that you find the home clean, tidy and pleasant, and that you are happy with the quality and variety of the food provided. Your feedback means a great deal to us and will certainly be shared with the whole team. It is so important for staff to know when their kindness, commitment and hard work are recognised, and your comments will encourage them greatly. Positive feedback such as yours helps to motivate the team to continue striving for even higher standards and to keep raising the level of care we provide. Thank you once again for your recommendation and for recognising the efforts of our staff. It is a privilege to care for your husband and to support your family.
from Elaine W (Daughter of Resident) published on 10 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been at Gable Court nursing home for 8 years now and last week reached her 100th birthday we had a wondearful party with a beautiful buffet a disco and a wonderful cake and photos of mum myself and family and friends staff worked very hard to decorate the room and make sure mum and all had
a unforgettable day with the Mayor of Ilford presenting her with her card from the King and Queen it was a day that we will never forget and a testament to the care mum has received since she became a resident there a big thankyou to all and hopefully more to come
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you so much, Elaine, for your beautiful and heartfelt words. It was a true honour for all of us at Gable Court to share in such a precious moment and to celebrate your mothers 100th birthday with you, your family, and friends. Seeing her surrounded by so much love, happiness, and warmth made it a deeply special day for everyone. Your kind words are sincerely appreciated and mean a great deal to us all. Thank you for the trust you have placed in Gable Court over the past eight years. It has been a privilege to care for your mother and to be part of such a memorable milestone in her life. I will be delighted to share your lovely feedback with the whole team, as it will mean so much to them. Warm regards
from M T (Wife of Resident) published on 4 March 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My husband is currently residing in Plane Tree Court. The staff work very hard to provide a high standard of care. He is nursed in bed and needs full care including feeding, incontinence and catheter care. He enjoys his food which is pureed. He doesn't feel rushed as the staff are patient and kind.
His bedroom is quite dark and he cannot see out of the window. The family have asked that he can change to a more suitable room when available. Overall we are very happy with his care.
Reply from Abhishek Kumar, Business & Compliance Support at Plane Tree CourtThank you so much for taking the time to share your kind feedback. We're delighted to hear that your husband is being well cared for and that our team's patience and compassion are making a positive difference to his comfort. We appreciate your comments about his room, and we will certainly keep your request in mind as soon as a more suitable space becomes available. Thank you again for your trust and for your ongoing support.
from Lisa L (Cousin of Resident) published on 25 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We visit weekly, the stadf are always smiling and bery welcoming, home is clean and our cousin's room is spacious and airy. We cannot find any faults and are very happy with the overall care for his needs.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeDear Lisa, Thank you for your very kind review and for the excellent ratings you have given following your regular visits. It is genuinely reassuring to know that you consistently feel welcomed by the team and that you are pleased with the cleanliness of the home and the comfort and space within your cousin's room. Your positive remarks about the staff's warmth and approachability are particularly appreciated, as we are committed to ensuring that every resident receives compassionate, respectful, and truly person centred care. It is encouraging to hear that you feel confident in how your cousin's needs are being met, as this remains our central focus at all times. Feedback such as yours is invaluable and will be shared with the team, as it recognises their ongoing commitment to providing safe, dignified, and compassionate care. We remain dedicated to maintaining these standards consistently across the home so that all residents and families feel equally valued and reassured.
from Kathleen D (Respite Resident) published on 16 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
For the first time in 57 years, my husband and I were separated. He was taken to hospital by ambulance on advice of carers. He had developed dementia and Alzheimer's, which had become very bad - and the situation had become dangerous. I was taken to Plane Tree Court by one of my sons. The staff were
really lovely to me, I was fed good food every day. So kind and caring. Everything was spotlessly clean (no nasty smells). It felt as if I really mattered. I slept well, in comfort and cleanliness.
Reply from Abhishek Kumar, Support Manager at Plane Tree CourtThank you, Kathleen, for sharing such a heartfelt review. It means so much to know that you felt cared for, safe, and valued by our team. Your kind words about our staff, environment, and food are deeply appreciated. We wish you and your husband all the very best, and Planetree staff are here whenever you need us.
from L S (Relative of Resident) published on 12 February 2026
Submitted via Website • Report
Overall Experience1.0 out of 5
Ground floor seems nice, seems to be a regular programme of activities. Just hope that your relative is down there. Unfortunately, residents on upper floors are left in bed all day with just their four walls and an incessant TV to look at. It must be understaffed as noone has time to talk to residents
or their relatives let alone actually pay attention to their needs. No ability to even make a cup of tea for your relative or yourself.
No one says hello to me when I visit and I can spend several hours in the room with my relative without seeing any staff coming in, even though they are supposed to regularly move and feed them. I could easily walk into any room and abuse or steal from other residents as doors are open and noone speaks to you.
I've had relatives in other cares homes outside of london and unfortunately, this place seems more like a prison in comparism
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeI am pleased to hear that you found the ground floor welcoming and the activity programme there felt positive. I am very sorry that your experience on the upper floors left you feeling concerned . No visitor should feel unsupported, ignored, or worried about the wellbeing or safety of their relative We expect every resident, on every floor, to receive attentive care, regular interaction, and meaningful engagement throughout the day. We also expect visitors to feel welcomed, acknowledged, and confident that their loved one is receiving safe and compassionate care at all times. I am sorry to hear that this has not been your experience I would value the opportunity to discuss this with you, so we can understand what you observed, follow up appropriately, and put improvements in place where needed. Please contact us and ask to speak with the manager, or provide your details and we will be happy to reach out Thank you for this. Your feedback is important and will be taken seriously
from Holly S (Granddaughter of Resident) published on 9 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All staff members were amazing with my grandma , they helped male her last months before she passed very comfortable and enjoyable. The care home was very welcoming and took care of the whole family and it was clear the valued every resident highly. They took great care of my gran physically and mentally,
and made sure she was treated with dignity.
Reply from Abhishek Kumar, Support Manager at Plane Tree CourtThank you, Holly, for taking the time to share your thoughtful feedback. We are sincerely grateful for your kind words. It was our privilege to care for your grandmother and to support your family during her final months. We are pleased to hear that our team provided the comfort, dignity, and support she deserved, and that you found the home welcoming and attentive. Your recognition of the staff's commitment to both physical and emotional well-being is deeply appreciated. We extend our warmest regards to you and your family.
from Emma S (Daughter of Resident) published on 3 February 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum spent six months living at Plane Tree Court, until she sadly died. All the staff provided amazing care, kindness and friendship towards my mum. They helped my mum with such warmth, compassion and humanity, both physically and emotionally, at a time when these traits were needed. Thank you.
Reply from Abhishek Kumar, Support Manager at Plane Tree CourtDear Emma, Thank you for taking the time to share your reflections on your mother's stay at Plane Tree Court. We are deeply appreciative of your kind words regarding the care, compassion, and support shown by our team. Feedback such as yours not only honours the work of our staff, but also guides us in continually strengthening the quality of our service. Knowing that our approach made a meaningful difference during a difficult time reinforces our commitment to providing dignified, person-centred care for every resident. Please accept our sincere condolences on your loss, and our gratitude for acknowledging the team's efforts. Kind regards, Plane Tree Court Management
from Janice B (Friend of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My friend has been in this care home for six months and sadly passed away there in January of 2026. Her care from her entering has been excellent and every single member of staff has shown kindness and care right up until the day she passed. The nursing staff, the cleaning staff and the chef have been
amazing and always treated my friend and her friends and family with compassion and respect. A truly great home.
Reply from Jiji Saju, Manager at Plane Tree CourtDear Janice, Thank you for taking the time to share your feedback following the passing of your friend. We offer our sincere condolences to you, your friends and your family during this difficult time. We are grateful for your kind words regarding the care and support your friend received during her six months with us. It is reassuring to know that our nursing team, cleaning staff and kitchen staff were able to provide compassion, dignity and respect throughout her stay, and especially in her final days. Your acknowledgement of their efforts means a great deal to everyone at the home. We remain committed to delivering high standards of care and creating a supportive environment for all residents and their loved ones. Thank you once again for your thoughtful review. Kind Regards
from J P (Daughter of Resident) published on 21 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My parents have both been well looked after in Woodlands. The nurses, carers, housekeeping, laundry staff and everyone who works there is kind and thoughful.
Reply from Abhishek Kumar, Business & Compliance Officer at Woodlands Care HomeThank you for your kind feedback. We're pleased to hear that your parents have been well looked after and that the care, kindness, and thoughtfulness shown by the whole team have made a positive difference. Your comments about the standard of care, cleanliness, and support are greatly appreciated. We're always looking to improve. If you have any suggestions on what we could do to make our home better, we would be very happy to hear them.
Average costs per week for care homes owned by Serencroft by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Serencroft, based on 5 out of 5 settings.
Type of Care Provided
Average Weekly Cost
Residential Care
£1,400
Residential Dementia Care
£1,463
Nursing Care
£1,638
Nursing Dementia Care
£1,633
All Care Types
£1,440
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.
How many Care Homes does Serencroft own?
Serencroft own 5 Care Homes.
Which Serencroft Care Homes have the highest review score?
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Serencroft to verify any information. View our terms and conditions.
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