Gable Court Care Home

111 Roxy Avenue, Chadwell Heath, Romford RM6 4AZ

Situated close to Romford’s town centre, Gable Court is a friendly purpose-built care home that offers nursing and residential care, as well as care for young people with physical disabilities.

Purpose-built to achieve quality provision, Gable Court's design includes spacious living areas and sensory gardens, allowing clients to make the most of their daily lives, drinks and homemade cake a pleasant addition to marking birthdays and occasions.

Residents and visitors can enjoy a flexible food menu, designed to suit individual tastes and preferences while benefiting from professional care, residents are encouraged to enjoy their hobbies and interests, as well as monthly themed events and visiting entertainers.

Group: HC-One

Person in charge: Susan Cruse (Home Manager)

Local Authority / Social Services: London Borough of Redbridge Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Urdu

Single Rooms: 50

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Gable Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Gable Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Gable Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Gable Court Care Home is calculated as follows: ( (123 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gable Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Gable Court Care Home has a Review Score of 9.8 (9.792) from 13 Reviews


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gable Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gable Court Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Mum is very happy here, the staff are lovely and so helpful and friendly.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Always clean and wonderful staff. No matter when I call in the staff always welcome me and find time in their busy day to talk about any concerns I have.
It's always a happy environment, something going on all the time and the staff all work together as a 'Team' which is fantastic, they all get along well together. Big thumbs up for the very hardworking staff. Fabulous Team.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a regular visitor to Gable Court I have always been made welcome. Every member of staff has the residents' care at heart. They are kind and helpful in their duties and are ready to make residents comfortable when needed. Food is good and well presented. Activities and entertainment are second to none. Medication is taken very seriously and I am happy that my wife is well cared for.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Everything good, my mother is well looked after. Very nice.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father became a resident in early February 2018. He was confined to bed at this stage and needed nursing care. Sadly he died two weeks after moving in. In those two weeks, my mother and I were very impressed and happy with the care he received. He was treated with kindness and dignity and he was medically well supported. The team working with the home were also very supportive of the family. We felt very content that he was made as comfortable as possible under the circumstances. A big thank you to all the staff who cared for him and us.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My brother is being looked after very professionally. I am extremely happy with the staff, services of the care home.

Well done to all the staff at Gable Court Care Home. Thank you.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident now for over a year. She is very happy living at the home. The home is etremely clean and comfortable and always kept to a very high standard. Nothing is too much trouble for the staff who are very caring and considerate. There are a variety of activities for the residents to choose from, including visits outside of the home. I am very happy knowing that my mother is being looked after and is content.

How likely would you be to recommend Gable Court Care Home? Don't know

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Average Rating:   5 out of 5

I would like to say that since my mum has been cared for in your home I am astonished in the difference in her, she has become happy and more alert. She is eating well with the help of the nurses/care workers.
We have not had any sudden call for deteriorating health in fact quite the opposite as at 91 she has flourished since being cared for here. I cannot thank the staff for their time, support, compassion and dignity they give to my mum. I am overwhelmed with the level of care from every member of staff.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Gable Court Care Home responded to this review on 30 Nov 2017:

Thank you for your review. I'm so glad to hear that your mum is happy and that she is enjoying the food. I hope that she continues to flourish in our care. Thank you for your kind and lovely words about our staff, it is the little things that do make all the difference.

My aunt was transferred to Gable Court Care Home from the hospital after suffering an age-related stroke and all round failing health. She is very happy at Gable Court Care Home. She is well looked after by kind and considerate staff.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Gable Court Care Home responded to this review on 25 Sep 2017:

Thank you for your review. I'm so happy to hear that your aunt is happy in our care and this must give you and your family peace of mind knowing that she is well cared for.

The staff here look after my mother so well. This is a very caring, well meaning home and she couldn't be happier and neither could I. I would recommend anyone looking for such an institution like this to contact the manager to see if there are any vacancies, you will not be disappointed.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Gable Court Care Home responded to this review on 14 Aug 2017:

Thank you for your review. I'm so glad to hear that your mother is well looked after and that you are both happy. This must give you peace of mind knowing that she is well cared for.

My sister was a resident in the home for 3 days, unfortunately, she passed away.
She was treated with the utmost care and dignity during her stay.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administator at Gable Court Care Home responded to this review on 24 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Dad arrived anxious and unsure. He settled quickly due to the dedication of the home staff. The manager was open and ready to discuss any of dads concerns as he got used to community living. Great activities organised a good community feels to the home. Staff are hard working and dedicated really care for residents.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Lydia Waller, Customer Service Administrator at Gable Court Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Following a fall, my mother (97) was very bruised, very shaken and in pain, which affected her mobility. Her current provision - sheltered housing were concerned, so I looked for respite care. Mum had previously stayed at Gable Court after a short admission to hospital in 2012, so I contacted them.
They were able to arrange an assessment quickly, made a decision quickly and have been very flexible about the length of mum's stay. Mum is very pleased with the care, describing the staff as "warm". She has been well cared for in pleasant surroundings and is recovering well. Staff are pleasant and responsive. The garden is lovely.

How likely would you be to recommend Gable Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Gable Court Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gable Court Care Home