Care Homes Owned by Serencroft in London

Since my last review everything has been great. My husband is being well cared for when I am not here, I now relax a little bit when I go home knowing his ok. I cant thank everyone enough for the care they have given + the management being so kind + understanding.

Clothes always washed and clean on , staff are very approachable , and are happy to discuss care with me, food is excellent and served hot , I am very happy with all aspects of care

The staff at the care home take good care of my mother. They are kind, compassionate and always treat her with dignity and respect. Its reassuring to know she is safe, comfortable and so well looked after. I truly appreciate the care and support they provide every day.

The team is nice and friendly, happy to help every time I need them.

Thank you to all the staff at Gable Court.

My aunt was resident in this care home from 2022 until her death on 8th June 2026. I used to visit her regulalry and was always impressed with the level of care and attention that she received from ALL of the staff, visit especially from Joy and Christin, who both took a special interest in her and built up a lovely rapport between them and my aunt, and I know that she loved them both. I would thoroughly recommend this establishment to anybody looking for a reputable and efficient care home, with its friendly atmosphere, and caring approach, and will always be grateful that my aunt spent her final days in the care of wonderful people.

A very caring and dedicated team.

The atmosphere is a friendly one.

I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.

I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.

I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.

I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.

The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to residents and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.

My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.

Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.

I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are very friendly and conscientious.

My mother was transferred to the home from the hospital. She has been here for 2 weeks, and the staff has been excellent. The care they have given to my mother is excellent. She liked it here and did not want to come home. Thank you.

Really happy how Lesley has come on since being at Gable Court. The staff seems to be doing a great job caring for my sister. Lesley is really happy and comfortable around staff. Keep up the good work.

Since my sister Lesley came her she had been putting on weight and eating really well. The staff are all amazing and I feel that she is very happy here.

Very impressed with cleaners. Very pleased with everything I saw. Staff profisonel.