Care Homes Owned by Serencroft in London

that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!

the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.

management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.

on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.

be challenging (as there is no weekend receptionist) but apart from that, Mum is very well looked after and safe here. Gable Court is kept very well clean and it is a nice care home. It is very difficult to get Mum to join in activities downstairs in the lounge, so unable to comment on the activities here, but the staff do try and persuade her to go down. Glad Mum is safe and well looked after here.

some water. I would like to this carer to be recognised for her extremely kind and caring attitude.

up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.

everything is covered in gravy even when it is not wanted.

done, but most importantly, they have given him a quality of life that we could not give him at home.

I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.

regarding admission discharge and have kept us as relatives fully informed which was highly appreciated.
Visior support at weekends could be improved, when staffing levels are lower, it can be challenging to find assistance eg to answer the door, answer questions, get access to additional seating. However support for the residents is still strong.

well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.

the staff worked extremely hard. He was treated with respect despite some challenging behaviours. The staff and management were fully supportive to us as a family in distress which we appreciated so much.

supported me so well and hopefully will be able to return home in a month or two. The resident's liaison manager has been an extremely good assistant, most helpful, thank you.

and bond between resident and staff. We are so very grateful to you all at every level and so happy in the knowledge she is in the best hands.