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Care Homes Owned by Serencroft in London

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Serencroft in London

Only the locations & reviews in London for Serencroft are showing below.

View the details of all 5 locations (with 288 reviews) owned by Serencroft

Serencroft Locations in London (2)

 - Browse 2 Care Homes owned by Serencroft in London
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Hayes Cottage Nursing Home
Grange Road, Hayes UB3 2RR 
9.2 67 reviews
Hayes Cottage Nursing Home, Hayes, London
"My dad & family had the great experience with the staff at Hayes Cottsge. From dad's first day to his last. They kept his dignity at…"   Read all 67 reviews
  • from £1,600 / week
  • 52 Rooms
Location Type Care Home

Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning ... Read more about Hayes Cottage Nursing Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
Gable Court Care Home
111 Roxy Avenue, Chadwell Heath, Romford RM6 4AZ 
8.8 39 reviews
Gable Court Care Home, Romford, London
"The staff are nice. They treat my husband very well. The home is clean, tidy and not smelly. Food is well done. Variety is there and if you…"   Read all 39 reviews
  • 50 Rooms
Location Type Care Home

Situated close to Romford’s town centre, Gable Court is a friendly purpose-built care home that offers nursing and residential care, as well as care for young people with physical ... Read more about Gable Court Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Serencroft Reviews in London (106)

9.1

Serencroft has a Group Review Score of 9.1 (9.145) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serencroft must have a Review Score.

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Review of

Gable Court Care Home

from P E (Wife of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice. They treat my husband very well. The home is clean, tidy and not smelly. Food is well done. Variety is there and if you want something different the kitchen will provide. Great home. Will recommend to friends.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you very much for taking the time to leave such positive and thoughtful feedback about Gable Court.
We are sincerely grateful for your kind words and for the trust you place in us. It is especially heartening to hear that your husband is being cared for well, that you find the home clean, tidy and pleasant, and that you are happy with the quality and variety of the food provided.
Your feedback means a great deal to us and will certainly be shared with the whole team. It is so important for staff to know when their kindness, commitment and hard work are recognised, and your comments will encourage them greatly. Positive feedback such as yours helps to motivate the team to continue striving for even higher standards and to keep raising the level of care we provide.
Thank you once again for your recommendation and for recognising the efforts of our staff. It is a privilege to care for your husband and to support your family.
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Review of

Gable Court Care Home

from Elaine W (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Gable Court nursing home for 8 years now and last week reached her 100th birthday we had a wondearful party with a beautiful buffet a disco and a wonderful cake and photos of mum myself and family and friends staff worked very hard to decorate the room and make sure mum and all had
a unforgettable day with the Mayor of Ilford presenting her with her card from the King and Queen it was a day that we will never forget and a testament to the care mum has received since she became a resident there a big thankyou to all and hopefully more to come
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you so much, Elaine, for your beautiful and heartfelt words.
It was a true honour for all of us at Gable Court to share in such a precious moment and to celebrate your mothers 100th birthday with you, your family, and friends. Seeing her surrounded by so much love, happiness, and warmth made it a deeply special day for everyone.
Your kind words are sincerely appreciated and mean a great deal to us all. Thank you for the trust you have placed in Gable Court over the past eight years. It has been a privilege to care for your mother and to be part of such a memorable milestone in her life.
I will be delighted to share your lovely feedback with the whole team, as it will mean so much to them.
Warm regards
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Review of

Gable Court Care Home

from Lisa L (Cousin of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit weekly, the stadf are always smiling and bery welcoming, home is clean and our cousin's room is spacious and airy. We cannot find any faults and are very happy with the overall care for his needs.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeDear Lisa,
Thank you for your very kind review and for the excellent ratings you have given following your regular visits. It is genuinely reassuring to know that you consistently feel welcomed by the team and that you are pleased with the cleanliness of the home and the comfort and space within your cousin's room.
Your positive remarks about the staff's warmth and approachability are particularly appreciated, as we are committed to ensuring that every resident receives compassionate, respectful, and truly person centred care. It is encouraging to hear that you feel confident in how your cousin's needs are being met, as this remains our central focus at all times.
Feedback such as yours is invaluable and will be shared with the team, as it recognises their ongoing commitment to providing safe, dignified, and compassionate care. We remain dedicated to maintaining these standards consistently across the home so that all residents and families feel equally valued and reassured.
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Review of

Gable Court Care Home

from L S (Relative of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Ground floor seems nice, seems to be a regular programme of activities. Just hope that your relative is down there. Unfortunately, residents on upper floors are left in bed all day with just their four walls and an incessant TV to look at. It must be understaffed as noone has time to talk to residents
or their relatives let alone actually pay attention to their needs. No ability to even make a cup of tea for your relative or yourself.
No one says hello to me when I visit and I can spend several hours in the room with my relative without seeing any staff coming in, even though they are supposed to regularly move and feed them. I could easily walk into any room and abuse or steal from other residents as doors are open and noone speaks to you.
I've had relatives in other cares homes outside of london and unfortunately, this place seems more like a prison in comparism
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeI am pleased to hear that you found the ground floor welcoming and the activity programme there felt positive. I am very sorry that your experience on the upper floors left you feeling concerned . No visitor should feel unsupported, ignored, or worried about the wellbeing or safety of their relative
We expect every resident, on every floor, to receive attentive care, regular interaction, and meaningful engagement throughout the day. We also expect visitors to feel welcomed, acknowledged, and confident that their loved one is receiving safe and compassionate care at all times. I am sorry to hear that this has not been your experience
I would value the opportunity to discuss this with you, so we can understand what you observed, follow up appropriately, and put improvements in place where needed. Please contact us and ask to speak with the manager, or provide your details and we will be happy to reach out
Thank you for this. Your feedback is important and will be taken seriously
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Review of

Hayes Cottage Nursing Home

from Tracy W (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at all times.
They made family welcome anytime day or night.
Everything was with a personal touch from speaking on the phone to the visits.
Most importantly my
dad was happy there and it was like his home from home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you, Tracy, for your lovely review. We are so happy to know that we made a difference.
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Review of

Hayes Cottage Nursing Home

from D W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there
jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for sharing your feedback. I am very sorry to hear that you feel this way and want to assure you that your concerns are taken seriously. Our priority is always to provide safe, high-quality, and person-centered care.
I regularly discuss any issues or concerns directly with your mother and address these promptly with her . However, I would also welcome the opportunity to speak with you personally so that we can work together to resolve any outstanding matters. My door is always open, and you are welcome to contact me by phone or email at any time.
We value feedback from residents and families as it helps us improve the service we provide. Thank you again for bringing this to my attention. Your comments will be reviewed carefully, and we will take steps to ensure the best possible care for your loved one
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Review of

Hayes Cottage Nursing Home

from S R (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for a care home for my father, Hayes Cottage stood out from the others immediately. The staff member who showed us round was so warm and friendly that I knew it was the right place for dad. I've met many staff since then and they have all lived up to my first impression. Accepting
that a parent needs to move into residential care is incredibly difficult and having them surrounded by staff who are friendly, professional and understand what you're going through really does make that decision easier.
Dad was really quite poorly when he came to Hayes Cottage but the care he's received has helped him to improve hugely. He takes part in all the activities he's able to, and it has been lovely to see his smiling face among the photos on the noticeboard each month.
All the staff - carers, nurses, activity staff, admin and management - genuinely care. That, more than anything, is why I picked Hayes Cottage, and why I'm so grateful. Thank you!
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your kind words and for taking the time to share your experience. We know how difficult it can be to make the decision for a loved one to move into residential care, and we are truly glad that you felt supported and reassured throughout the process.It's wonderful to hear that your father has settled in well, is enjoying activities, and that you can see the positive difference in his health and wellbeing. Our whole team , are dedicated to providing the best possible care, and your feedback means a great deal to all of us.Thank you again for trusting Hayes Cottage to care for your father. We are grateful for the opportunity to support him and your famil
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Review of

Hayes Cottage Nursing Home

from Barry F (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is not
the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review. I will be sharing it with the team. Im really pleased that we could make a positive difference for both your dad and yourself.
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Review of

Hayes Cottage Nursing Home

from S H (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of course
management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.
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Review of

Gable Court Care Home

from E C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find mum to be well turned out, clean and comfortable. Staff are always helpful and can provide me with information I require regarding mums condition or needs. I feel confident that mum is in good hands and that her needs are being met.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback. We are truly pleased to hear that your mother is comfortable, well cared for, and that our team is able to support you with the information and reassurance you need.Your confidence in our care means a great deal to us. Please know we remain committed to ensuring your mother continues to feel safe, respected, and well looked after.
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Review of

Hayes Cottage Nursing Home

from M L (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a smile
on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for taking the time to leave us such a lovely review. We always strive to do our best and provide the highest quality of care for our residents, as Hayes is their home.Your kind words mean a lot to us.
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Review of

Gable Court Care Home

from Susan C (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager is really lovely. Had a meeting with him yesterday relating to my mum, along with the clinical lead and they were both really lovely, friendly and helpful. All the staff here that I've dealt with have always been very friendly, helpful, informative and are excellent. Weekend access can
be challenging (as there is no weekend receptionist) but apart from that, Mum is very well looked after and safe here. Gable Court is kept very well clean and it is a nice care home. It is very difficult to get Mum to join in activities downstairs in the lounge, so unable to comment on the activities here, but the staff do try and persuade her to go down. Glad Mum is safe and well looked after here.
Reply from Louis Rouxelin, Home Manager at Gable Court Care HomeDear Susan, thank you for your kind feedback. We are delighted to hear about your positive experience with our team and the care your mother receives at Gable Court. We value your understanding concerning weekend access and are exploring ways to improve this particular component of our service. We will keep you posted.
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Review of

Gable Court Care Home

from Sarah K (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned from a short hospital visit to the home but was still feeling quite unwell and exhausted. She didn't want to eat, drink or talk. The carer in question was extremely kind to my mum, spending time with her, reassuring her and comforting her. She encouraged her to ear a little and drink
some water. I would like to this carer to be recognised for her extremely kind and caring attitude.
Reply from Louis Rouxelin, Home Manager at Gable Court Care HomeI wish to inform you that your positive experience and message have been shared with the carer and also with the entire team at Gable Court to reinforce our commitment to person-centred holistic care delivery which is part of our core values. We thank you for appreciating our service.
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Review of

Hayes Cottage Nursing Home

from Anne D (Sister of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too. Right
up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much Anne for your lovely review. I will share it with the wider team.
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Review of

Hayes Cottage Nursing Home

from B D (Relative of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough and
everything is covered in gravy even when it is not wanted.
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Review of

Hayes Cottage Nursing Home

from P M (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you sincerely for your kind review. At Hayes Cottage, we are dedicated to providing the highest standard of care and creating a home-like environment for our residents. It is truly rewarding to know that our efforts are appreciated, as our entire team is deeply committed to ensuring the well-being and happiness of those in our care.
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Review of

Hayes Cottage Nursing Home

from M M (Respite Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so beautiful,
I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.
Reply from Monica Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review. It was a pleasure to be able to take care of you and your wife. Your wife was a pleasant lady. Both of you will be missed.
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Review of

Gable Court Care Home

from John S (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and kind. The care home is kept very well. My dad was taken very good care of. I would recommend it to anyone. When I called about my dad I was given clear information.
Reply from Trudy Riley, Quality and Compliance Manager at Gable Court Care HomeThank you for taking the time to share your experience and recommendations, it means a lot to the team to receive recognition for their hard work and commitment.
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Review of

Gable Court Care Home

from J B (Niece of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nursing care team are proactive in the management of relative healthcare needs. Care staff are polite and sympathetic to my aunt's needs and management staff are very facilitative with health care provider interactions. During recent periods of hospitalisation the nursing staff have been actively engaged
regarding admission discharge and have kept us as relatives fully informed which was highly appreciated.
Visior support at weekends could be improved, when staffing levels are lower, it can be challenging to find assistance eg to answer the door, answer questions, get access to additional seating. However support for the residents is still strong.
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Review of

Hayes Cottage Nursing Home

from Kevin I (Husband of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.
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