1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Serencroft
  4. Locations Owned by Serencroft in London

Care Homes Owned by Serencroft in London

Jobs
9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Serencroft in London

Only the locations & reviews in London for Serencroft are showing below.

View the details of all 4 locations (with 201 reviews) owned by Serencroft

Serencroft Locations in London (2)

Map View
Sort By
2 Care Homes owned by Serencroft in London
Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR 

9.6 65 reviews
"I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone…"   Read all 65 reviews
Location Type Care Home

Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities. Respite and palliative packages are also… Read more about Hayes Cottage Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 52 Rooms from £1,500 / week
Gable Court Care Home

111 Roxy Avenue, Chadwell Heath, Romford RM6 4AZ 

9.2 37 reviews
"I always find mum to be well turned out, clean and comfortable. Staff are always helpful and can provide me with information I require…"   Read all 37 reviews
Location Type Care Home

Situated close to Romford’s town centre, Gable Court is a friendly purpose-built care home that offers nursing and residential care, as well as care for young people with physical disabilities. Purpose-built to achieve quality provision, Gable Court's… Read more about Gable Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 50 Rooms from £1,250 / week

Serencroft Reviews in London (102)

9.6

Serencroft has a Group Review Score of 9.6 (9.592) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serencroft must have a Review Score.

Overall Experience
  • 12
  • 8
  • 0
  • 0
  • 0
Date Published
  • 102
  • 4
  • 10
  • 32
  • 70
Reviewer Connection to Serencroft
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Hayes Cottage Nursing Home

from Barry F (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After my dad's first 3 days at the care home, we knew it would not be for long as he was end of life, and I was allowed to stay with my dad 24 hours a day, which I know meant a lot to him and especially to me. Everybody was extremely accommodating, helpful, gracious, and polite, as I know this is not
the normal. I'm ever so grateful, as was my dad. Certain members of staff need extra credit as they really did shine. 5 in particular, thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. I will be sharing it with the team. Im really pleased that we could make a positive difference for both your dad and yourself.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from S H (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with the care my husband has received. He's been there since December 2023 and has had nothing but the best care. Everyone looking after him as follows, I would like to thank, from my husband and myself, the carers on the first floor, nurses on the first floor, activity staff and of course
management. I can't thank them all enough for being so kind to myself and my husband. Thank you all for your caring and hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from Patricia E (Wife of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the home, clean and welcoming. Staff are very helpful and always at hand to help me with queries I have. Meals are very good, with good quality ingredients. Overall care is very good, and will recommend Gable Court to other.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care Home

Thank you for your kind and heartfelt words. We are truly grateful for your trust, and it means so much to know that you find Gable Court welcoming, supportive, and that the care and meals meet your expectations. Your recommendation is deeply appreciated by our team, who work with great pride and compassion every day. Please know that all our residents remain at the very heart of everything we do.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from E C (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find mum to be well turned out, clean and comfortable. Staff are always helpful and can provide me with information I require regarding mums condition or needs. I feel confident that mum is in good hands and that her needs are being met.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care Home

Thank you for your kind feedback. We are truly pleased to hear that your mother is comfortable, well cared for, and that our team is able to support you with the information and reassurance you need.Your confidence in our care means a great deal to us. Please know we remain committed to ensuring your mother continues to feel safe, respected, and well looked after.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from M L (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a smile
on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for taking the time to leave us such a lovely review. We always strive to do our best and provide the highest quality of care for our residents, as Hayes is their home.Your kind words mean a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from Susan C (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The new manager is really lovely. Had a meeting with him yesterday relating to my mum, along with the clinical lead and they were both really lovely, friendly and helpful. All the staff here that I've dealt with have always been very friendly, helpful, informative and are excellent. Weekend access can
be challenging (as there is no weekend receptionist) but apart from that, Mum is very well looked after and safe here. Gable Court is kept very well clean and it is a nice care home. It is very difficult to get Mum to join in activities downstairs in the lounge, so unable to comment on the activities here, but the staff do try and persuade her to go down. Glad Mum is safe and well looked after here.
Reply from Louis Rouxelin, Home Manager at Gable Court Care Home

Dear Susan, thank you for your kind feedback. We are delighted to hear about your positive experience with our team and the care your mother receives at Gable Court. We value your understanding concerning weekend access and are exploring ways to improve this particular component of our service. We will keep you posted.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from Sarah K (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother returned from a short hospital visit to the home but was still feeling quite unwell and exhausted. She didn't want to eat, drink or talk. The carer in question was extremely kind to my mum, spending time with her, reassuring her and comforting her. She encouraged her to ear a little and drink
some water. I would like to this carer to be recognised for her extremely kind and caring attitude.
Reply from Louis Rouxelin, Home Manager at Gable Court Care Home

I wish to inform you that your positive experience and message have been shared with the carer and also with the entire team at Gable Court to reinforce our commitment to person-centred holistic care delivery which is part of our core values. We thank you for appreciating our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from Anne D (Sister of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too. Right
up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much Anne for your lovely review. I will share it with the wider team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from B D (Relative of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough and
everything is covered in gravy even when it is not wanted.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from Darcy W (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice staff, helpful. Try to encourage residents to participate in activities. Do some chair exercises/activities with residents.
Food is rubbish and could be a lot better. Meals are not well presented or thought out for example recent Pork had no apple sauce or stuffing balls.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your honest review, it helps to improve as always is place for improvement. We aim to work together to offer our residents quality of life and a peaceful stay at Hayes Cottage. We will look into it and will discuss your comments with our chef and kitchen staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from P M (Son of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you sincerely for your kind review. At Hayes Cottage, we are dedicated to providing the highest standard of care and creating a home-like environment for our residents. It is truly rewarding to know that our efforts are appreciated, as our entire team is deeply committed to ensuring the well-being and happiness of those in our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from M M (Respite Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so beautiful,
I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.
Reply from Monica Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. It was a pleasure to be able to take care of you and your wife. Your wife was a pleasant lady. Both of you will be missed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from John S (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and kind. The care home is kept very well. My dad was taken very good care of. I would recommend it to anyone. When I called about my dad I was given clear information.
Reply from Trudy Riley, Quality and Compliance Manager at Gable Court Care Home

Thank you for taking the time to share your experience and recommendations, it means a lot to the team to receive recognition for their hard work and commitment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from J B (Niece of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nursing care team are proactive in the management of relative healthcare needs. Care staff are polite and sympathetic to my aunt's needs and management staff are very facilitative with health care provider interactions. During recent periods of hospitalisation the nursing staff have been actively engaged
regarding admission discharge and have kept us as relatives fully informed which was highly appreciated.
Visior support at weekends could be improved, when staffing levels are lower, it can be challenging to find assistance eg to answer the door, answer questions, get access to additional seating. However support for the residents is still strong.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from Kevin I (Husband of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Gable Court Care Home

from J T (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gable Court was the only nursing home that would accept my father due to his complex needs assessment. We were extremely grateful that they were able to put 1:1 24-hour care in place. Management and staff were accommodating and helped to ease some of our concerns. My father had very good 1:1 care and
the staff worked extremely hard. He was treated with respect despite some challenging behaviours. The staff and management were fully supportive to us as a family in distress which we appreciated so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from John S (Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in Hayes Cottage since last February for rest and recuperation after a missed diagnosis from the hospital. Finally being here a member of staff followed it through and had major surgery. This required weekly appointments ongoing for the past six months, luck enough the management
supported me so well and hopefully will be able to return home in a month or two. The resident's liaison manager has been an extremely good assistant, most helpful, thank you.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you John for our lovely review.
Is a pleasure having you here at Hayes Cottage.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from Dave B (Brother of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been under the care of Hayes Cottage for a number of years, during that time she has gone from strength to strength and now during her senior years looks healthier than she has ever! We always find the staff happy, helpful and so friendly, showing compassion to my sister with a great warmth
and bond between resident and staff. We are so very grateful to you all at every level and so happy in the knowledge she is in the best hands.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
We will share it with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from Jacqueline H (Friend of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend on a weekly basis. The home and staff are very friendly and welcoming. The staff welcome me. The home is clean and tidy. Residents are always doing activities, going out and enjoying their time. Cannot fault this home at all.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your kind review.
I will share it with our staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hayes Cottage Nursing Home

from L K (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had always insisted she wouldn't ever go into a home but, following a time in the hospital and with her dementia progressing, Dad was unable to provide the 24-hour care she needed. With the support of social services, a place was found at Hayes Cottage.
I have always found the staff helpful and
friendly and, best of all, Mum seems content and enjoys the activities. From the family's point of view, she is safe and all her health needs are looked after.
The staff keep us informed and any medical decisions are discussed fully with us so that the best solution for Mum can be found.
There is a homely, friendly atmosphere and everywhere is clean and gives a pleasant environment. They provide social activities, which Mum enjoys.
Hayes Cottage and, more importantly, their staff, have made the move something we have never regretted and it is great to see how settled Mum is in her home.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
I will share it with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (0)

Loading

Loading Loading

Loading

Loading

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Serencroft to verify any information. View our terms and conditions. Serencroft has an Enhanced Service – more info.