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Care Homes Owned by Serencroft in London

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Serencroft in London

Only the locations & reviews in London for Serencroft are showing below.

View the details of all 5 locations (with 308 reviews) owned by Serencroft

Serencroft Locations in London (2)

 - Browse 2 Care Homes owned by Serencroft in London
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Hayes Cottage Nursing Home
Grange Road, Hayes UB3 2RR 
9.5 74 reviews
Hayes Cottage Nursing Home, Hayes, London
"I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are…"   Read all 74 reviews
  • from £1,600 / week
  • 52 Rooms
Location Type Care Home

Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
Gable Court Care Home
111 Roxy Avenue, Chadwell Heath, Romford RM6 4AZ 
9.4 45 reviews
Gable Court Care Home, Romford, London
"My mother was transferred to the home from the hospital. She has been here for 2 weeks, and the staff has been excellent. The care they…"   Read all 45 reviews
  • from £1,350 / week
  • 50 Rooms
Location Type Care Home

Situated close to Romford’s town centre, Gable Court is a friendly purpose-built care home that offers nursing and residential care, as well as care for young people with physical ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Serencroft Reviews in London (119)

9.3

Serencroft has a Group Review Score of 9.3 (9.260) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Serencroft must have a Review Score.

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Review of

Hayes Cottage Nursing Home

from D P (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mothers receiving. The staff are friendly and helpful. My mother seems to be content.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you very much for taking the time to share your feedback.
We are really pleased to hear that you are happy with the care your mother is receiving and that you find our staff friendly and helpful. It is especially important to us that your mother feels content and well supported, as her wellbeing and comfort are always our top priorities.
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Review of

Hayes Cottage Nursing Home

from T T (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I value Hayes Cottage Nursing Home an excellent grade. Individual staff are very good, but they are too busy; therefore, services are sometimes not an Excellent grade.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for taking the time to share your feedback and for recognising the dedication of our staff at Hayes Cottage Nursing Home.
Our staff work extremely hard to deliver high standards of care, and your positive comments about them are very much appreciated.
We also acknowledge your comment regarding staff being busy. We understand how important it is for care and support to feel unhurried and consistently excellent. We continue to review staffing levels, workflows, and service delivery to ensure we maintain the highest possible standards for all residents.
Your feedback is valuable to us as it helps identify where improvements can be made.
Thank you again for your honest review and for helping us continue to improve our service.
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Review of

Hayes Cottage Nursing Home

from D K (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the staff; they are kind and helpful. Always they treat me with dignity and respect. I am happy here at Hayes Cottage Nursing Home; it is my home. The activities are very good and very engaging. I feel safe, protected and respected.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for taking the time to share your lovely feedback.
We are delighted to hear that you are happy at Hayes Cottage Nursing Home and that you feel safe, supported, and at home with us. It is especially important to us that you feel treated with dignity and respect at all times, so your kind words about our staff are greatly appreciated and will mean a lot to the team.
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Review of

Hayes Cottage Nursing Home

from Joel S (Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care. Staff is kind and happy. Very supportive and helpful. I am treated with dignity. Very good activities every day, they are enjoyable. Did make a difference to my life.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for sharing your kind feedback.
We are really pleased to hear that you are happy with your care and that you feel supported by our team. It is wonderful to know that the staff are kind, helpful, and treat you with dignity, as this is always our top priority.
We are also glad that you are enjoying the daily activities and that they are making a positive difference to your life. Your comfort, wellbeing, and happiness are very important to us.
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Review of

Hayes Cottage Nursing Home

from Claudine B (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my dad at the home, in my opinion, is outstanding. The nursing staff, carers, cooks & cleaners, and admin are always warm, friendly, welcoming & treat my dad with dignity, respect and affection. I have developed a good relationship with all & the kindness shown to residents
and family is really appreciated. I have even been invited to join my dad for meals during my visits, very thoughtful. It gives me, my family great comfort & reassurance that my dad is being well cared for in such a supportive environment. Thank you all for your dedication, empathy and genuine kindness.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeWe are truly grateful for your kind words and delighted to hear that you and your family feel reassured by the care and support your dad receives. Providing compassionate, person-centered care while treating every resident with dignity, respect, and kindness is at the heart of everything we do, so it is wonderful to know that this has been your experience.
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Review of

Hayes Cottage Nursing Home

from Charnett B (Son of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, Mohinder, is in care at the Hayes Cottage. We have found there are many activities for the elderly, something for them to do every day. All the staff are very helpful and friendly, and mum finds it easy to get on with everyone and enjoys chatting to people here.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for your kind words about our team. Your feedback means a great deal to us, and we look forward to continuing to support your mum and your family.
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Review of

Hayes Cottage Nursing Home

from G K (Wife of Resident) published on 2 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, looking after my husband. Home is always clean. Friendly, personnel, nurses and carers do their job with care and dignity. Managers are very approachable and helpful.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely feedback. Were delighted to hear that your husband feels well cared for and that youve had such positive experiences with our team. Our staff work hard to create a clean, welcoming environment where residents are treated with dignity and kindness, so it truly means a lot to know this is reflected in your visits.

Your kind words about our nurses, carers and management team are greatly appreciated. Were always here to support you and your family.
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Review of

Hayes Cottage Nursing Home

from N S (Son of Resident) published on 27 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased that Hayes Cottage Nursing Home was able to receive my mother at short notice, as she was being discharged from hospital. My mum appears to be happy in her new environment, which is the object of the experience. She finds both the care and the food to be very good. The staff are very
friendly and conscientious.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you so much for your lovely review . It means so much to us and we are happy that your mum feels comfortable and happy at Hayes .
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Review of

Gable Court Care Home

from J S (Son of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to the home from the hospital. She has been here for 2 weeks, and the staff has been excellent. The care they have given to my mother is excellent. She liked it here and did not want to come home. Thank you.
Reply from Abhishek Kumar, Business & Compliance Officer at Gable Court Care HomeThank you for your kind comments. We're delighted to hear that your mother has settled in so quickly after her hospital stay and that she is happy and comfortable in her new surroundings. It's especially reassuring to know the care provided has made such a positive difference. Your feedback is greatly appreciated and will be shared with the team.
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Review of

Gable Court Care Home

from Donna P (Sister of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy how Lesley has come on since being at Gable Court. The staff seems to be doing a great job caring for my sister. Lesley is really happy and comfortable around staff. Keep up the good work.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback. We are very pleased to hear that your sister has settled well and feels happy, comfortable, and well supported. Your comments are greatly appreciated and will be shared with the team, who remain committed to providing safe, respectful, person centred care every day.
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Review of

Gable Court Care Home

from Sharon D (Sister of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister Lesley came her she had been putting on weight and eating really well. The staff are all amazing and I feel that she is very happy here.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for taking the time to share your feedback. It is very encouraging to hear how well Lesley has settled at Gable Court and that she feels happy and comfortable with the team supporting her.
Your comments about the care, dignity, and overall environment are sincerely appreciated. We work hard to ensure every resident feels respected, safe, and valued, and it is reassuring to know that this is reflected in Lesleys experience.
I will ensure your kind words are shared with the staff, as this recognition means a great deal and reinforces the standard of care we expect to deliver every day.
Thank you once again for your continued trust and support.
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Review of

Gable Court Care Home

from R L (Friend of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with cleaners. Very pleased with everything I saw. Staff profisonel.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeWe are thankful and appreciative that you took the time to share your positive experience following your visit.
It is truly heartening to know that you were very impressed, particularly by our cleaning team, and pleased with everything you saw. Their work plays such an important part in maintaining a home that feels clean, safe, comfortable, and welcoming, so your recognition is deeply valued.
We are equally grateful for your comments about our staff and pleased that their professionalism stood out during your visit. Feedback such as yours brings real encouragement to the whole team and reminds us how important these everyday efforts are in creating a positive experience for residents and visitors alike.
Your kind words will be shared with every member of the team to motivate them further and strengthen their confidence in the care and service they provide each day.
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Review of

Gable Court Care Home

from Hamza Z (Friend of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend, Amive, was happy there. The management, nurses and all staff were very welcoming, smily and always ready to help. Felt very comfortable being around.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you very much for your kind and thoughtful review.
We are truly grateful for your positive words. It is wonderful to know that you felt welcomed, comfortable, and well supported during your visit.
We are also pleased that you noticed the cleanliness, safety, and warm atmosphere within the home. Providing high quality, person centred care in a respectful and welcoming environment remains very important to us.
Your feedback is deeply appreciated and will be shared with our team, as it encourages us to continue delivering the highest standard of care and support.
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Review of

Gable Court Care Home

from Chris S (Friend of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended 100th birthday party for Irene. It was all very well organised and was impressed by standard of facilities.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you for your kind feedback following Irene's 100th birthday celebration.
We were delighted to read that you found the event well organised and were impressed by the standard of the facilities. It was a very special occasion, and the team worked hard to ensure it was memorable, dignified, and enjoyable for Irene and all those who attended.
Your positive comments are greatly appreciated and will be shared with the team.
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Review of

Gable Court Care Home

from P E (Wife of Resident) published on 16 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice. They treat my husband very well. The home is clean, tidy and not smelly. Food is well done. Variety is there and if you want something different the kitchen will provide. Great home. Will recommend to friends.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you very much for taking the time to leave such positive and thoughtful feedback about Gable Court.
We are sincerely grateful for your kind words and for the trust you place in us. It is especially heartening to hear that your husband is being cared for well, that you find the home clean, tidy and pleasant, and that you are happy with the quality and variety of the food provided.
Your feedback means a great deal to us and will certainly be shared with the whole team. It is so important for staff to know when their kindness, commitment and hard work are recognised, and your comments will encourage them greatly. Positive feedback such as yours helps to motivate the team to continue striving for even higher standards and to keep raising the level of care we provide.
Thank you once again for your recommendation and for recognising the efforts of our staff. It is a privilege to care for your husband and to support your family.
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Review of

Gable Court Care Home

from Elaine W (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Gable Court nursing home for 8 years now and last week reached her 100th birthday we had a wondearful party with a beautiful buffet a disco and a wonderful cake and photos of mum myself and family and friends staff worked very hard to decorate the room and make sure mum and all had
a unforgettable day with the Mayor of Ilford presenting her with her card from the King and Queen it was a day that we will never forget and a testament to the care mum has received since she became a resident there a big thankyou to all and hopefully more to come
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeThank you so much, Elaine, for your beautiful and heartfelt words.
It was a true honour for all of us at Gable Court to share in such a precious moment and to celebrate your mothers 100th birthday with you, your family, and friends. Seeing her surrounded by so much love, happiness, and warmth made it a deeply special day for everyone.
Your kind words are sincerely appreciated and mean a great deal to us all. Thank you for the trust you have placed in Gable Court over the past eight years. It has been a privilege to care for your mother and to be part of such a memorable milestone in her life.
I will be delighted to share your lovely feedback with the whole team, as it will mean so much to them.
Warm regards
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Review of

Gable Court Care Home

from Lisa L (Cousin of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit weekly, the stadf are always smiling and bery welcoming, home is clean and our cousin's room is spacious and airy. We cannot find any faults and are very happy with the overall care for his needs.
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeDear Lisa,
Thank you for your very kind review and for the excellent ratings you have given following your regular visits. It is genuinely reassuring to know that you consistently feel welcomed by the team and that you are pleased with the cleanliness of the home and the comfort and space within your cousin's room.
Your positive remarks about the staff's warmth and approachability are particularly appreciated, as we are committed to ensuring that every resident receives compassionate, respectful, and truly person centred care. It is encouraging to hear that you feel confident in how your cousin's needs are being met, as this remains our central focus at all times.
Feedback such as yours is invaluable and will be shared with the team, as it recognises their ongoing commitment to providing safe, dignified, and compassionate care. We remain dedicated to maintaining these standards consistently across the home so that all residents and families feel equally valued and reassured.
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Review of

Gable Court Care Home

from L S (Relative of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Ground floor seems nice, seems to be a regular programme of activities. Just hope that your relative is down there. Unfortunately, residents on upper floors are left in bed all day with just their four walls and an incessant TV to look at. It must be understaffed as noone has time to talk to residents
or their relatives let alone actually pay attention to their needs. No ability to even make a cup of tea for your relative or yourself.
No one says hello to me when I visit and I can spend several hours in the room with my relative without seeing any staff coming in, even though they are supposed to regularly move and feed them. I could easily walk into any room and abuse or steal from other residents as doors are open and noone speaks to you.
I've had relatives in other cares homes outside of london and unfortunately, this place seems more like a prison in comparism
Reply from Louis Rouxelin, Registered Manager at Gable Court Care HomeI am pleased to hear that you found the ground floor welcoming and the activity programme there felt positive. I am very sorry that your experience on the upper floors left you feeling concerned . No visitor should feel unsupported, ignored, or worried about the wellbeing or safety of their relative
We expect every resident, on every floor, to receive attentive care, regular interaction, and meaningful engagement throughout the day. We also expect visitors to feel welcomed, acknowledged, and confident that their loved one is receiving safe and compassionate care at all times. I am sorry to hear that this has not been your experience
I would value the opportunity to discuss this with you, so we can understand what you observed, follow up appropriately, and put improvements in place where needed. Please contact us and ask to speak with the manager, or provide your details and we will be happy to reach out
Thank you for this. Your feedback is important and will be taken seriously
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Review of

Hayes Cottage Nursing Home

from Tracy W (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad & family had the great experience with the staff at Hayes Cottsge.
From dad's first day to his last.
They kept his dignity at all times.
They made family welcome anytime day or night.
Everything was with a personal touch from speaking on the phone to the visits.
Most importantly my
dad was happy there and it was like his home from home.
Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing HomeThank you, Tracy, for your lovely review. We are so happy to know that we made a difference.
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Review of

Hayes Cottage Nursing Home

from D W (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Just really bad food and the staff said it will get better however it's haven't
And the carers take too long to get to the people who need the care and when staff get "punishment" it will change for a day but the go back to how it was and the staff like talking to each other instead of doing there
jobs and when you try to talk to the head nurse or the manager the staff will take the complaint on you and or your family in the care home.
And my Dad has been in the care home for a year now but when he first when into the care home the managers never introduced themselves to us.
And they inconsistently move staff around so when the people in the care home needs they're baths or showers they are left with people they don't know or don't have a bond because they were moved upstairs for no real reason and that can leave people feeling uncomfortable when having a shower or bath.
Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing HomeThank you for sharing your feedback. I am very sorry to hear that you feel this way and want to assure you that your concerns are taken seriously. Our priority is always to provide safe, high-quality, and person-centered care.
I regularly discuss any issues or concerns directly with your mother and address these promptly with her . However, I would also welcome the opportunity to speak with you personally so that we can work together to resolve any outstanding matters. My door is always open, and you are welcome to contact me by phone or email at any time.
We value feedback from residents and families as it helps us improve the service we provide. Thank you again for bringing this to my attention. Your comments will be reviewed carefully, and we will take steps to ensure the best possible care for your loved one
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