Serencroft in Greater Manchester | 2 Care Homes

Review of
Plane Tree Court
from J B (Friend of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

My friend is being cared for with dignity and each member of staff I've encountered on my twice weekly visits are always caring and friendly. The room she has is kept very clean and the cook pops in regularly to check that she is enjoying her gluten free food. My friend is happy with the care she is

receiving and that makes her family and friends know it's the right place for her.

Reply from Jiji Saju, Manager at Plane Tree Court

Dear J, Thank you so much for your kind words and thoughtful feedback. We're truly pleased to hear that your friend is comfortable and well cared for, and that you've experienced the warmth and dedication of our team during your visits. We take great pride in providing person catered care. Your reassurance and trust mean a great deal to us, knowing your friend feels happy and supported is exactly what we strive for everyone.Kind Regards

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Review of
Plane Tree Court
from Shau Ying C (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Plane Tree Manor the building and rooms are quite dated but I can see work is being done, I had my reservations at first, but the staff, the chef, everyone that works there are so friendly and so kind to all the residents, to me that was the most important thing. My dads care and his environment, they

looked after my dads needs so well even cooking food he enjoyed with being Chinese, chef did a great job. Lovely staff always a smile although a difficult job - well done to all.

Reply from Jiji Saju, Manager at Plane Tree Court

Dear Shau,Thank you so much for your kind and thoughtful review. We truly appreciate your honesty and understanding . It is great deal to hear that, despite your initial reservations, our dedicated team made a positive impression through their care, kindness, and commitment.We're especially pleased that your father felt comfortable and well cared for, and that our chef was able to provide meals he enjoyed , we always strive to tailor care and services to each resident's individual needs and preferences. Your recognition of our staff's warmth and hard work is incredibly encouraging.Kind Regards

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Review of
Plane Tree Court
from M M (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been in Plane Tree Court for a month but the staff and all care has been excellent.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for your kind feedback. We are so pleased to hear that your husband has settled in well and that you have found the care and support to be excellent. Your words mean a great deal to the team, and we remain committed to providing the highest standard of care.Kind Regards, Manager

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Review of
Plane Tree Court
from M T (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been there for a few weeks so I'm still getting used to the situation. So far it has been positive. The staff are caring and friendly and are very hard working.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for your feedback. I'm glad to hear that your experience so far has been positive. We understand that adjusting to a new situation can take time, and we're committed to supporting both our residents and their families throughout the journey. It's great to know our caring and hardworking team is making a difference.Kind Regards, Manager

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Review of
Plane Tree Court
from Hayley M (Niece of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My great aunt stayed for respite care and thoroughly enjoyed her stay- so much so, she didn't wish to leave. The staff have been amazing with her and she's always been treated with kindness, care and respect. She's enjoyed keeping busy with daily activities and socialising with the other residents.

Thank you to all at Plane Tree!!

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you so much for your lovely feedback. I am pleased to hear that your great aunt had such a positive experience during her stay with us. It's wonderful to know she felt well cared for and enjoyed the activities and company. I will share your kind words with the team , we really appreciate the feedback.Kind Regards, Manager

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Review of
Plane Tree Court
from A D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Place Tree Court are providing excellent care for my father. All staff including receptionist, chef, cleaner are faultless. They provide everything my father and his family need- nothing is too much trouble. Would highly recommend. Nursing staff fully understand my father's needs and keep us informed

of everything on every visit. Any questions we have are always answered quickly.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you so much for your kind and thoughtful words. We are truly delighted to hear that your father and your entire family have had such a positive experience at Place Tree Court.It means a great deal to our entire team to know that the care, communication, and support we strive to provide every day are having a meaningful impact. Your recognition of all our staff is genuinely appreciated and will be shared with everyone involved.We remain committed to delivering the highest standard of person centered care and are always here to support your father and your family.Kind Regards

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Review of
Cherryfield House
from L P (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Cherryfield House for a few years now sadly due to dementia.
Cherryfield has saved my mums life, she is safe and looked after to a level I couldn't achieve myself.
The manager, deputy manager and the senior carer and others who's names I do not remember have always been

amazing and patient and tolerant of mum and myself!!
I don't know how you all do the jobs you do but keep it up.
Thank you.

Reply from Sam Waite, registered manager at Cherryfield House

thank you for sharing your Experience I will shared your review with the team

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Review of
Cherryfield House
from Gillian H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident now since December 24. As a family we are very happy with not only with how settled he is but how well looked after he is too. The staff are all warm, caring and patient people who obviously care about the residents. Knowing all their individual quirks and habits the staff

all have their own style of care and way of connecting with individuals which is lovely to watch. Sam has been great and lets us know anything of importance in a timely manner. It's a great relief for us all to know dad is being not only looked after but also he is treated as an individual . Thank you to everyone

Reply from Sam Waite, registered manager at Cherryfield House

thank you for sharing your experience I will share this with the team

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Review of
Cherryfield House
from P C (Son of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Cherryfield House cared for my Dad for the final 13 months of his life, when he was sadly succumbing to vascular dementia & alzheimers. My family & I all agree that there is no finer place he could have been; the manager and all the staff at Cherryfield House took such wonderful care of him that we

really can't rate them highly enough. My sincere thanks and best wishes to all the staff.

Reply from Sam Waite, registered manager at Cherryfield House

thank you for sharing your experience this will be shared with our team .

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Review of
Cherryfield House
from S H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Dad was in Cherryfields for just over 12 months. It was not an easy decision to place him in care but on the first day I visited and saw him in the lounge with the manager, I breathed a sigh of relief. There were plenty of staff around, all very attentive and smiling, and this was the case on every

visit. Dad had Alzheimer's and not always aware of his situation, but he always seemed settled. The only smell was that of food cooking and again that was always the case. His room though basic was always clean, as was dad. I cannot fault the staff at all, they were extremely caring. I once said to the manager that I wished dad could tell me what he had for his meals, as he always forgot what he had and that afternoon she went out and purchased a white board for the staff to write it on each day for us. That was such a simple thing but one that made us feel more connected to his life still. I will always be grateful for the care that they gave to dad.

Reply from Sam Waite, registered manager at Cherryfield House

thank you for taking your time and sharing your experience I will share this lovely review with the team

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Review of
Plane Tree Court
from Colin B (Brother of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

Just to say that Plane Tree Court has looked after my disabled sister for over 2 years and the care she has received is second to none , the staff are very attentive and look after her every need they are friendly and helpful in everything they do and I cant praise them enough she eats 3 meals a day

including puddings and very rarely leaves anything . So keep up the good work folks !

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you so much for your kind words and for taking the time to share your positive experience. We are pleased to hear that your sister is receiving good care at Plane Tree Court. Your feedback means a lot to the team, and I will be sure to pass on your lovely comments. We truly appreciate your support.Kind Regards

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Review of
Cherryfield House
from Terry S (Son-in-law of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

My father in law has been a resident in Cherryfield House for 16 months now. He has Dementia and Alzheimer and other medical conditions. We are extremely happy with the care and can only reiterate the excellent quality of care, given by the manager and team, who we feel go above and beyond. We are

always kept informed regarding any issues that arise, which are handled promptly and efficiently. We feel my father in law is cared for as an individual, he is safe, and he is happy. Thank you to all at Cherryfields.

Reply from Sam Waite, registered manager at Cherryfield House

Thank you for taking the time to share your experience and appreciation of the staff team at Cherryfield

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Review of
Cherryfield House
from John A (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Whenever I come to see my dad he always seems happy and in good spirits. The staff are always looking after him so well and chatting to him like he was one of their own family. Everywhere is so clean and tidy. It gives me peace of mind to know he is being looked after so well.

Reply from Sam Waite, registered manager at Cherryfield House

Thank you for taking the time to share your experience and appreciation of the staff team at Cherryfield

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Review of
Plane Tree Court
from Jane B (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report

Overall Experience

I feel very fortunate that my mother is being so well cared for at Plane Tree. The staff are outstanding and offer a high level of care, nothing is too much trouble. My mum's room is always kept clean as are all the communal areas. Visiting at any time of the day or evening is never a problem, all the

staff are friendly, kind and welcoming. It is very difficult when a parent must go into a home, but I can honestly say all my fears have come to nothing thanks to the highly professional care and attention my mum is receiving.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for taking the time to share your kind words and positive experience. We feel privileged to care for your mother and are delighted to hear that you find our staff outstanding and the environment welcoming. Providing compassionate, high-quality care is our top priority, and it's truly rewarding to know that we've helped ease your concerns. Your feedback means a great deal to our team, and we appreciate your trust in Plane Tree.Kind Regards.

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Review of
Plane Tree Court
from L S (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

My parents due to ill health have been at PTC since November. I am so full of respect and am so grateful to all the staff, they make both my parents and my brother and I feel so welcome and have always got time to tell us all about our parents day. Management always try to accommodate any requirements

or suggestions we may have. It's such a relief to know that our parents are cared for so well and made such a fuss of by all staff. There are many planned group activities to keep everyone occupied which could be musical or creative, a breakfast club 3 times a week. Residents can make appointments with a hairdresser, podiatrist etc. and visitors are always welcome. I definately feel my parents are in a safe, clean, cared for environment which gives peace of mind knowing that when we have visited them they are left in safe hands. Thanks to each and every one of you for all your continuing care.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for taking the time to share your thoughtful review. I am so pleased to hear that you are happy with the care your parents are receiving. We truly appreciate your kind words and are committed to working with you to continue enhancing this positive experience. I will be sure to pass your feedback on to the team, as they will be delighted to hear it. We look forward to continuing to provide the best possible care for your loved ones.

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Review of
Plane Tree Court
from S G (Son of Resident) published on 26 February 2025 Submitted via Postal Card • Report

Overall Experience

Residents are not allowed to mix/mingle with each other, unless they are put in the downstairs communal room. Food is poor quality and cheap, very small portions. My mum has lost lots of weight whilst being in there. Prisoners get treated better. Lack of activities, rooms are too hot, so residents go

to sleep no matter what time of day it is. I had to request a chiropodist, as her feet were in a bad way. No one at the home noticed. The care is appalling.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for taking time submit the review. I am sorry to hear about this experience and it is the first time this is been brought my attention. Can I please request that you reach out to me so that we can arrange a meeting to discuss these matters further. We look forward to meeting you to work in partnership.

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Review of
Plane Tree Court
from Margaret C (Wife of Resident) published on 9 January 2025 Submitted via Postal Card • Report

Overall Experience

All of the staff showed great kindness and professionalism to my husband during his final days. The staff took great care to ensure his needs were met and took care to keep us informed so we could be with him. He was in a comfortable caring home.

Reply from Jiji Saju, Manager at Plane Tree Court

First of all, please accept our heartfelt condolences to you and your family. Thank you so much for sharing such kind words. It means so much to us that your husband's final days were filled with the care and comfort he truly deserved. Our team is dedicated to providing compassionate support to both our patients and their families, and we are deeply grateful for the trust you placed in us during this incredibly difficult time. We will continue to honour his memory with the same commitment to kindness and professionalism that you experienced. Please don't hesitate to reach out if there's anything you need in the future.

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Review of
Plane Tree Court
from Kerry V (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report

Overall Experience

My dad has been with your nursing home for 4 years now and we are comforted that he is so well looked after. Whenever I walk in the staff always have a lovely welcome and we know that he is in very safe hands every day. The carers, nursing team, chefs and everyone who keeps the place running are fantastic.

Thanks for everything you do for my dad.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you so much for your kind words. We are truly honoured that your dad has been with us for the past four years, and it brings us great joy to know that he is well cared for and comfortable in our home. We greatly appreciate your trust in us and will continue to ensure he receives the excellent care he deserves. Thank you again for your support, and please know that we are always here for you and your family.

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Review of
Plane Tree Court
from M M (Wife of Resident) published on 18 December 2024 Submitted via Website • Report

Overall Experience

My husband has just had his fourth year living in Plane Tree Nursing Home.
He has had many health challenges superbly navigated by wonderful staff at all levels. I am also so very grateful for their support and understanding of how having a relative in care affects close relatives.

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you for sharing your experience. It's truly heartwarming to hear how well the staff at Plane Tree Nursing Home have supported both your husband and yourself throughout the years. Your gratitude is evident, and I'm sure it means a lot to the team. Wishing you both continued strength and peace as you navigate this journey together.

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Review of
Plane Tree Court
from Stephen M (Brother of Resident) published on 11 December 2024 Submitted via Postal Card • Report

Overall Experience

My brother has been at Plane Tree Court for seven years. I can only express my admiration for all the staff who look after him. From the nursing staff to the chef nothing is too much trouble. It's reassuring to know he is in such kind and capable hands. His care has been outstanding!

Reply from Jiji Saju, Manager at Plane Tree Court

Thank you so much for your kind words. It means a lot to hear that you're happy with the care your brother is receiving at Plane Tree Court. We take great pride in our team, and it's wonderful to know that the dedication of our staff - from the nursing team to the chef - is making a positive difference in his life. We'll continue to ensure he receives the best possible care and support. Please don't hesitate to reach out if you ever need anything.

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Care Homes Owned by Serencroft in Greater Manchester

Serencroft Locations in Greater Manchester (2)

Serencroft Reviews in Greater Manchester (99)

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Cherryfield House

Cherryfield House

Cherryfield House

Cherryfield House

Plane Tree Court

Cherryfield House

Cherryfield House

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

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