Serencroft in Greater Manchester | 2 Care Homes

Review of
Plane Tree Court
from Janice B (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

My friend has been in this care home for six months and sadly passed away there in January of 2026. Her care from her entering has been excellent and every single member of staff has shown kindness and care right up until the day she passed. The nursing staff, the cleaning staff and the chef have been

amazing and always treated my friend and her friends and family with compassion and respect. A truly great home.

Reply from Jiji Saju, Manager at Plane Tree CourtDear Janice,
Thank you for taking the time to share your feedback following the passing of your friend. We offer our sincere condolences to you, your friends and your family during this difficult time.
We are grateful for your kind words regarding the care and support your friend received during her six months with us. It is reassuring to know that our nursing team, cleaning staff and kitchen staff were able to provide compassion, dignity and respect throughout her stay, and especially in her final days. Your acknowledgement of their efforts means a great deal to everyone at the home.
We remain committed to delivering high standards of care and creating a supportive environment for all residents and their loved ones. Thank you once again for your thoughtful review.
Kind Regards

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Review of
Plane Tree Court
from Amanda C (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

I want to take a moment to express my deepest gratitude to everyone here.
When my mum first arrived, we were so Scared & anxious but your team's professionalism and kindness immediately put us at ease.
I've seen firsthand the way you treat every resident with dignity. Whether it was day or night,

any time , You went above and beyond to ensure our mum felt safe and cared for. Your hard work doesn't go unnoticed-it has given our family a sense of peace that we truly needed. Thank you for treating my mum not just as a resident, but like family."
Words cannot fully express our gratitude for the care you gave our mother. This journey has been heartbreaking but your unwavering support made a world of difference.
You provided more than just medical care; you provided humanity & amazing Care to our Beautiful mum, holding her hand, just being there.
Phoebe who was one of mums caregivers,
She was always professional & compassionate & caring, an asset to plain tree court. Thank you

Reply from Jiji Saju, Manager at Plane Tree CourtDear Amanda,
Thank you so much for taking the time to share such a thoughtful and heartfelt message. We are truly honoured to have been able to care for your mum and support your family during such a difficult time.
Your words mean a great deal to our team. We strive to treat every resident with dignity, compassion, and respect, and it is deeply rewarding to know that this was reflected in your experience.
We will make sure Phoebe receives your special mention ,she is indeed an asset to Plas Tree Court, and your recognition will mean so much to her.
Please know that it was a privilege to be part of your mum's journey and to provide comfort and care when it mattered most. If there is anything we can do for you in the future, do not hesitate to reach out.
With sincere gratitude
Jiji

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Review of
Plane Tree Court
from Andy P (Son of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My Dad arrived at Plane Tree Court via 7 weeks in hospital, and is receiving nursing care. We had viewed Plane Tree amongst others, prior to his move and wanted him to come here.
I had read the reviews and I will add this
The staff are absolutely amazing, they are all professional, kind and caring.

It is clear they are all well suited to their roles, and this has made us as a family so comfortable knowing that my dad is being well cared for
The rooms all seem of a very good standard, with good recreational areas for residents to move to as and when they choose.
The building is well laid out and set within lovely well kept grounds, which in summer months will be great for a trip round the gardens for him.
Thanks to all the staff, Gigi the manager and Tony the assistant manager , who has a great understanding of patients needs.
I would without hesitation recommended Plane Tree

Reply from Jiji Saju, Manager at Plane Tree CourtDear Andy
Thank you for sharing your kind words and positive experience. We're so pleased to hear that your dad is settling in well and that you and your family feel reassured.
Your feedback about our staff, care, and facilities means a lot to us. I will make sure to share your comments with the team, including Tony.
Please let us know if there's anything we can do to make your dad's stay even better.
Kind regards
Jiji

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Review of
Cherryfield House
from C B (Son of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

Sam and the team are absolutely amazing the care and consideration they have given my dad from day 1 has been 10 out of 10 fantastic care home and it's fills you with huge confidence that my dad is being looked after thank for all your support

Reply from Sam Waite, Home Manager at Cherryfield HouseThank you so much for sharing such kind words. It means a great deal to us to know you feel confident in the care your dad receives. We truly value building trust with families and making every day positive for our residents. Your feedback is a wonderful encouragement to the whole teamthank you for taking the time to share it.

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Review of
Cherryfield House
from Philip B (Son of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

My dad moved in to Cherryfield in January 2025. Since being there he has thrived, as best he can, considering the conditions he is living with. The home isn't too large, with perhaps up to 25 or so bedrooms. This means that all the staff know my dad, not just as a resident but as the person we know

It also means that all the staff know me and all of my family members too, as we do them.
Their care feels very person centred and they evidently have a close and productive working relationships with others involved in my dad's care, especially the local GP practice who speak very highly off them.
My dad is living with two types of dementia but responds well to the care packages in place. His appetite has improved, he's gained weight, he looks better in himself and he is more engaged with other people. My dad, with his current state of mind, thinks that all the staff there are his employees, and they play along with that when that's appropriate

Reply from Abhishek Kumar, Support Manager at Cherryfield HouseThank you for sharing such a thoughtful review. We're so pleased to hear your dad is thriving and feeling more engaged it truly means the world to us. Knowing that our team's efforts make a positive difference for him and your family is why we do what we do. On behalf of Sam & Team - Thank you Once again!

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Review of
Cherryfield House
from Jackie B (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My dad has been in this care home since January 2025. I feel that my dad's experience has been so positive, all the staff are highly professional and have enabled my dad to settle into the home seamlessly. The care home is very accommodating and have helped us as a family to transition from dad being

at home to dad being in care. Sam has made herself available to answer questions and elevate any concerns. questions. Sam and the staff have been extremely supportive to both my dad and our needs. I love the flexibility of visiting hours and especially love the transparency of the care and routines that my dad experiences. I can see that my dad is settled and really happy. That's you to all the staff for being there for my dad x

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Review of
Plane Tree Court
from Anne W (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Plane Tree Court is a place of safety, unwavering care and the best place for my 100-year-old mother. The staff are endlessly caring and supportive. It is always clean. The staff from the bottom to the top are 100% committed to their roles. I can't thank them enough for their care. I highly recommend

Plane Tree Court for the care of a loved one. Thank you all.

Reply from Jiji Saju, Manager at Plane Tree CourtDear Ann,
Thank you for your kind feedback and recommendation. We are delighted to hear that your mother feels safe and well cared for at Plane Tree Court. Our team takes great pride in maintaining high standards of care and cleanliness, and it is rewarding to know this is recognised. We truly appreciate your support and trust in us.
Kind Regards
Jiji

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Review of
Plane Tree Court
from K S (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

Only visited the home once as away on holiday - hence the respite care for my mother. Overall everything seemed good and I would certainly use the home again.

Reply from Jiji Saju, Manager at Plane Tree CourtDear K,Thank you for your feedback. We're glad to hear that your overall experience was positive and that you would consider using our home again. We understand how important peace of mind is when arranging respite care, especially while away, and we're pleased we could support your mother during that time. IKind RegardsJiji

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Review of
Plane Tree Court
from T B (Brother-in-law of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

I have found the staff to be friendly and caring. The home was recommended by the hospital as being best suited to the resident's needs and so for most parts that has been the case. However as a private care home I would expect a higher level of attention to the state of her room. The carpet and the

bedding are 'tired'. I am pleased with the nursing care received and the fact that the manager has a detailed knowledge of the resident and her needs. The resident feels safe and cared for and the family are confident that she is secure and well supported.

Reply from Jiji Saju, Manager at Plane Tree CourtDear T,Thank you for taking the time to share your feedback. We are very pleased to hear that you have found our staff to be friendly and caring, and that the nursing care and overall support have met your expectations. It's especially encouraging to know that the resident feels safe and well cared for, and that your family feels confident in the support she is receiving.We also appreciate your comments regarding the condition of the room. We take all feedback seriously, and we will review the current furnishings to ensure they reflect the standards we strive to maintain across the home. Your observations help us to continue improving the experience for all our residents.Kind RegardsJijiThank you once again for your thoughtful review and for placing your trust in us.

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Review of
Plane Tree Court
from D W (Son of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I am the son in law of a resident who celebrated 100 years and plane tree court were supportive to use their activity room so family and friends could share the happy occasion. Management and catering staff provided excellent service and family coming from Japan and Australia and UK it was a lovely

occasion for 3 hours on Saturday 30 August her 100 years well done Plane Tree for your care of my mother-in-law over the last 2 years,! All our family believe my mother-in-law could not have been placed in a better care home!

Reply from Jiji Saju, Manager at Plane Tree CourtDear D W,Thank you for your kind feedback. Were delighted to have supported your family in celebrating such a special milestone. It's wonderful to hear that your mother in-law has received consistent care over the past two years, and we are proud to have made the occasion memorable for everyone. Your appreciation means a great deal to our entire team and I will share the feedback with the team.Kind Regards

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Review of
Plane Tree Court
from C D (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Mum had 10 days respite in Plane Tree Court earlier in the summer and was very comfortable.
Now mum has moved in as a permanent resident.
It's been a difficult time for us as a family making the decision but it's definitely been worth it. Mum is definitely benefiting from being in Plane Tree I

think her interaction with staff and residents is giving her confidence.
The staff are wonderful from the head chef to every care giver.
The room is lovely and the whole home is very clean and fresh.
More than anything though the atmosphere is warm and friendly.
Everyone is treated with dignity. The care and support is equal from staff and management. The food is good mum is eating more and taking fluids more often than usual.

Thanks so much to all the staff at Plane Tree.

Reply from Jiji Saju, Manager at Plane Tree CourtDear C D, Thank you so much for your kind words. We're really glad to hear that your mum felt comfortable during her respite stay and is now settling in well as a permanent resident. It means a lot to know that the atmosphere, care, and support at Plane Tree Court are making a positive difference for her ,and for your family. I pass your lovely feedback on to the whole team.Kind Regards

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Review of
Plane Tree Court
from Shau Ying C (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Plane Tree Manor the building and rooms are quite dated but I can see work is being done, I had my reservations at first, but the staff, the chef, everyone that works there are so friendly and so kind to all the residents, to me that was the most important thing. My dads care and his environment, they

looked after my dads needs so well even cooking food he enjoyed with being Chinese, chef did a great job. Lovely staff always a smile although a difficult job - well done to all.

Reply from Jiji Saju, Manager at Plane Tree CourtDear Shau,Thank you so much for your kind and thoughtful review. We truly appreciate your honesty and understanding . It is great deal to hear that, despite your initial reservations, our dedicated team made a positive impression through their care, kindness, and commitment.We're especially pleased that your father felt comfortable and well cared for, and that our chef was able to provide meals he enjoyed , we always strive to tailor care and services to each resident's individual needs and preferences. Your recognition of our staff's warmth and hard work is incredibly encouraging.Kind Regards

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Review of
Plane Tree Court
from M M (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been in Plane Tree Court for a month but the staff and all care has been excellent.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you for your kind feedback. We are so pleased to hear that your husband has settled in well and that you have found the care and support to be excellent. Your words mean a great deal to the team, and we remain committed to providing the highest standard of care.Kind Regards, Manager

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Review of
Plane Tree Court
from M T (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband has only been there for a few weeks so I'm still getting used to the situation. So far it has been positive. The staff are caring and friendly and are very hard working.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you for your feedback. I'm glad to hear that your experience so far has been positive. We understand that adjusting to a new situation can take time, and we're committed to supporting both our residents and their families throughout the journey. It's great to know our caring and hardworking team is making a difference.Kind Regards, Manager

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Review of
Plane Tree Court
from Hayley M (Niece of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My great aunt stayed for respite care and thoroughly enjoyed her stay- so much so, she didn't wish to leave. The staff have been amazing with her and she's always been treated with kindness, care and respect. She's enjoyed keeping busy with daily activities and socialising with the other residents.

Thank you to all at Plane Tree!!

Reply from Jiji Saju, Manager at Plane Tree CourtThank you so much for your lovely feedback. I am pleased to hear that your great aunt had such a positive experience during her stay with us. It's wonderful to know she felt well cared for and enjoyed the activities and company. I will share your kind words with the team , we really appreciate the feedback.Kind Regards, Manager

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Review of
Plane Tree Court
from A D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

Place Tree Court are providing excellent care for my father. All staff including receptionist, chef, cleaner are faultless. They provide everything my father and his family need- nothing is too much trouble. Would highly recommend. Nursing staff fully understand my father's needs and keep us informed

of everything on every visit. Any questions we have are always answered quickly.

Reply from Jiji Saju, Manager at Plane Tree CourtThank you so much for your kind and thoughtful words. We are truly delighted to hear that your father and your entire family have had such a positive experience at Place Tree Court.It means a great deal to our entire team to know that the care, communication, and support we strive to provide every day are having a meaningful impact. Your recognition of all our staff is genuinely appreciated and will be shared with everyone involved.We remain committed to delivering the highest standard of person centered care and are always here to support your father and your family.Kind Regards

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Review of
Cherryfield House
from L P (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Cherryfield House for a few years now sadly due to dementia.
Cherryfield has saved my mums life, she is safe and looked after to a level I couldn't achieve myself.
The manager, deputy manager and the senior carer and others who's names I do not remember have always been

amazing and patient and tolerant of mum and myself!!
I don't know how you all do the jobs you do but keep it up.
Thank you.

Reply from Sam Waite, registered manager at Cherryfield Housethank you for sharing your Experience I will shared your review with the team

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Review of
Cherryfield House
from Gillian H (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident now since December 24. As a family we are very happy with not only with how settled he is but how well looked after he is too. The staff are all warm, caring and patient people who obviously care about the residents. Knowing all their individual quirks and habits the staff

all have their own style of care and way of connecting with individuals which is lovely to watch. Sam has been great and lets us know anything of importance in a timely manner. It's a great relief for us all to know dad is being not only looked after but also he is treated as an individual . Thank you to everyone

Reply from Sam Waite, registered manager at Cherryfield Housethank you for sharing your experience I will share this with the team

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Review of
Cherryfield House
from P C (Son of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Cherryfield House cared for my Dad for the final 13 months of his life, when he was sadly succumbing to vascular dementia & alzheimers. My family & I all agree that there is no finer place he could have been; the manager and all the staff at Cherryfield House took such wonderful care of him that we

really can't rate them highly enough. My sincere thanks and best wishes to all the staff.

Reply from Sam Waite, registered manager at Cherryfield Housethank you for sharing your experience this will be shared with our team .

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Review of
Cherryfield House
from S H (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

Dad was in Cherryfields for just over 12 months. It was not an easy decision to place him in care but on the first day I visited and saw him in the lounge with the manager, I breathed a sigh of relief. There were plenty of staff around, all very attentive and smiling, and this was the case on every

visit. Dad had Alzheimer's and not always aware of his situation, but he always seemed settled. The only smell was that of food cooking and again that was always the case. His room though basic was always clean, as was dad. I cannot fault the staff at all, they were extremely caring. I once said to the manager that I wished dad could tell me what he had for his meals, as he always forgot what he had and that afternoon she went out and purchased a white board for the staff to write it on each day for us. That was such a simple thing but one that made us feel more connected to his life still. I will always be grateful for the care that they gave to dad.

Reply from Sam Waite, registered manager at Cherryfield Housethank you for taking your time and sharing your experience I will share this lovely review with the team

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Care Homes Owned by Serencroft in Greater Manchester

Serencroft Locations in Greater Manchester (2)

Serencroft Reviews in Greater Manchester (108)

Plane Tree Court

Plane Tree Court

Plane Tree Court

Cherryfield House

Cherryfield House

Cherryfield House

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Plane Tree Court

Cherryfield House

Cherryfield House

Cherryfield House

Cherryfield House

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