Submit a Review for Loxley Hall Nursing and Residential Home
Lower Robin Hood Lane, Helsby, Frodsham, WA6 0BW
View full details of Loxley Hall Nursing and Residential HomeLatest Reviews for Loxley Hall Nursing and Residential Home
29 January 2026
My mother never wanted to go into a home. After spending a few weeks respite in Loxley Hall mum decided she didn't want to come home she wanted to stay. The care and attention mum received from the staff was unbelievable. The staff treated mum as a friend as well as a patient always chatting and
having their little secrets. My brother and myself had no worries concerning the welfare of mum in the home. Even we where made welcome. I would highly recommend Loxley Hall. If I need to be put in a home I would want to go there.
14 January 2026
My dad was transferred from warrington hospital after a stroke, he was not happy there and so we luckily managed to get him into Loxley Hall for his final days.
Can't thank the staff enough for their kindness, professionalism.
13 January 2026
Loxley Hall care home, was a perfect place for my mum, she was treated with professionalism, care and compassion, with fun humour and laughter, she often said she hadn't a care in the world. We couldn't thank them enough.
13 January 2026
Both my mother and my father ended their days in Loxley Hall. However, think it is important to consider cost of care when reviewing a care home, as hopefully the more you pay the better you would expect services and facilities, From a cost point of view Loxley Hall was good value for money.
The
staff are very good, professional and caring. The property is well maintained and places a high value on security of the residents.
13 January 2026
I ever had a moments doubt that my mother wasn't receiving the very best of care I visited her twice a week for over two years and never saw her anything but happy and engaged with the staff. They were all attentive and caring and always acknowledge her as they passed by. Her room was spotless, the
food appetising, she was given drinks regularly. She was entertained and involved in all sorts of activities, which she enjoyed tremendously. The nursing staff monitored her continuously and informed me immediately there was a problem and what has been organised to address it. I cannot praise them enough.
13 January 2026
The staff we dealt with were amazing, loving and very caring. Mum was very happy with them.
04 February 2025
Loxley Hall and all the wonderful carers that worked there looked after Mum and her every need during the last years of her life. They were attentive and considerate - be it medication or personal care by organising little things like a hairdresser, painting Mum's nails, which were important to her,
and made her feel better in herself. When we called on the phone they would take the phone to her and hold to her ear, when she could no longer do that herself. Personal touches and nothing was too much trouble. There were also many great activities for social interaction when Mum was well enough to join in. A very memorable touch was the Christmas lunch for family to come and have that very special meal together in Loxley.
28 January 2025
My mum was suffering with dementia and only spent one week at Loxley Hall for end of life care. We could not have wished for a more caring place for Mum to pass away peacefully with her family at her bedside. All the staff were incredibly supportive to us all and treated Mum so kindly - for which I
will be forever thankful.
15 January 2025
Both my godparents were residents at Loxley Hall Nursing and Residential Home, my godmother for 5 and half years and godfather for 1 and half years, both passed away in 2024.
I cannot praise anyone or anything highly enough. Care, compassion and love are the 3 words I can use to express my thanks
to all at Loxley. Also their kindness and love towards me. Oh and laughter, always someone laughing.
15 January 2025
My mum spent her last few months at this wonderful care home, having fallen and broken both hips in a previous home It was decided due to her growing needs she would need more nursing care. Mum had vascular dementia too. The brilliant and caring staff and the warmth within Loxley Hall were
fantastic, they cared and listened and supported. Mum was safe and happy. Exceptional home! Thank you just isn't enough.
09 January 2025
For the short period mum was in Loxley Hall Nursing and Residential Home, the staff were very caring. The staff couldn't do enough to help, mum was bed bound and needed a lot of care and attention.
06 January 2025
The staff and management were amazing. They cared for mum at the highest level. Mum was treated with upmost dignity at the end of her life, which we will always be grateful. They also looked after the family making it a calm experience.
14 August 2024
Your whole team have been so kind, helpful and efficient.
From the time we arrived, you have always been helpful and friendly and nothing was too much trouble.
Every detail was delivered with a smile.
As a family, we really appreciate all you have done.
Thank you.
22 July 2024
Mum has been in Loxley since December 2018 and I cannot praise and thank the staff enough for all they have done and keep doing for Mum, the personal care, the hugs and time they give her. Loxley has a great friendly feeling everyone knows each other and more importantly, all staff know my mum so
well. The staff has stayed consistent over the past nearly 6 years which In my view shows it's a happy place to be. Nothing is too much trouble, very approachable, keep you well informed and most of all the care they give Mum is wonderful! It is reassuring to the family knowing that Mum is safe, well cared for, and fully trusts all staff at Loxley. Thank you for all that you do.
19 January 2024
Very good all-round - no complaints.
Cannot find anything to complain about.
Good home to be looked after.
19 January 2024
Like moving into a five-star hotel.
17 January 2024
This is a genuine review from a grateful family.
My mum was fortunate enough to join the community of Loxley Hall Nursing Care Home in 2023 following three years in a care home and a short stay in the hospital. The staff and the home, in our view, extended Mum's life beyond what was expected by
giving proper care, love and attention to her until she eventually passed away.
From the senior staff to the carers themselves, the place always felt friendly and had a happy and professional vibe. We never had any concerns and were, in fact, reassured that Mum was being looked after so well. We often walked along Mum's corridor unannounced to hear staff singing and chatting with her.
We only have nice things to say about Loxley Hall and particularly the staff.
Keep it up.
16 March 2023
Loxley Hall cared for my mum for the past two years till she passed away on February 17th 2023. Everyone of the staff in this home cared for my mum they gave her all the care and attention she needed but above all that they gave her love and dignity. I cannot praise everybody enough from the bottom
of my heart I thank you. They also helped me through the end with support and loads of hugs
Thank you.
08 December 2022
On arrival, gran was in bed with only her top half dressed. On browsing through her care diary which was on hand I noticed she hadn't had a bed bath for five days. When I queried this I was told she only has one once a week. I am intrigued to know when/how often she gets a shower or a bath. We had
to ask for her to be hoisted out and into her chair, as I had asked her, she said she wanted to get up. Gran has capacity and deserves to have a choice and be heard. When carers were supporting her out of bed she was talking to them but they were ignoring her. I was upset to see she wasn't in the lounge and noticed her legs are very stiff and seem to have ceased up due to being restricted to her bed. Also, I am very worried about bedsores.
10 November 2022
My aunt, who was 97, was in Loxley Hall for the last five months of her life and I couldn't have been more glad of my choice for her. The atmosphere was that of a family. Everyone knew my aunt, from the Manager to the Maintenance Operative. I felt that she was safe, well cared for and cared about at
all times. Not only were there great care and nursing staff but the lovely ladies in admin were just as empathetic and always had time for me and my queries. Communication was imperative as I live a long distance. Calls were made when needed and a hug also came my way when needed.
My only regret is that she hadn't gone there earlier, as the stimulation and activities provided would have enhanced her life enormously. Thank you so much Loxley Hall, I cannot praise you highly enough.
Latest Reviews for Loxley Hall Nursing and Residential Home
29 January 2026
My mother never wanted to go into a home. After spending a few weeks respite in Loxley Hall mum decided she didn't want to come home she wanted to stay. The care and attention mum received from the staff was unbelievable. The staff treated mum as a friend as well as a patient always chatting and
having their little secrets. My brother and myself had no worries concerning the welfare of mum in the home. Even we where made welcome. I would highly recommend Loxley Hall. If I need to be put in a home I would want to go there.
14 January 2026
My dad was transferred from warrington hospital after a stroke, he was not happy there and so we luckily managed to get him into Loxley Hall for his final days.
Can't thank the staff enough for their kindness, professionalism.
13 January 2026
Loxley Hall care home, was a perfect place for my mum, she was treated with professionalism, care and compassion, with fun humour and laughter, she often said she hadn't a care in the world. We couldn't thank them enough.
13 January 2026
Both my mother and my father ended their days in Loxley Hall. However, think it is important to consider cost of care when reviewing a care home, as hopefully the more you pay the better you would expect services and facilities, From a cost point of view Loxley Hall was good value for money.
The
staff are very good, professional and caring. The property is well maintained and places a high value on security of the residents.
13 January 2026
I ever had a moments doubt that my mother wasn't receiving the very best of care I visited her twice a week for over two years and never saw her anything but happy and engaged with the staff. They were all attentive and caring and always acknowledge her as they passed by. Her room was spotless, the
food appetising, she was given drinks regularly. She was entertained and involved in all sorts of activities, which she enjoyed tremendously. The nursing staff monitored her continuously and informed me immediately there was a problem and what has been organised to address it. I cannot praise them enough.
13 January 2026
The staff we dealt with were amazing, loving and very caring. Mum was very happy with them.
04 February 2025
Loxley Hall and all the wonderful carers that worked there looked after Mum and her every need during the last years of her life. They were attentive and considerate - be it medication or personal care by organising little things like a hairdresser, painting Mum's nails, which were important to her,
and made her feel better in herself. When we called on the phone they would take the phone to her and hold to her ear, when she could no longer do that herself. Personal touches and nothing was too much trouble. There were also many great activities for social interaction when Mum was well enough to join in. A very memorable touch was the Christmas lunch for family to come and have that very special meal together in Loxley.
28 January 2025
My mum was suffering with dementia and only spent one week at Loxley Hall for end of life care. We could not have wished for a more caring place for Mum to pass away peacefully with her family at her bedside. All the staff were incredibly supportive to us all and treated Mum so kindly - for which I
will be forever thankful.
15 January 2025
Both my godparents were residents at Loxley Hall Nursing and Residential Home, my godmother for 5 and half years and godfather for 1 and half years, both passed away in 2024.
I cannot praise anyone or anything highly enough. Care, compassion and love are the 3 words I can use to express my thanks
to all at Loxley. Also their kindness and love towards me. Oh and laughter, always someone laughing.
15 January 2025
My mum spent her last few months at this wonderful care home, having fallen and broken both hips in a previous home It was decided due to her growing needs she would need more nursing care. Mum had vascular dementia too. The brilliant and caring staff and the warmth within Loxley Hall were
fantastic, they cared and listened and supported. Mum was safe and happy. Exceptional home! Thank you just isn't enough.
09 January 2025
For the short period mum was in Loxley Hall Nursing and Residential Home, the staff were very caring. The staff couldn't do enough to help, mum was bed bound and needed a lot of care and attention.
06 January 2025
The staff and management were amazing. They cared for mum at the highest level. Mum was treated with upmost dignity at the end of her life, which we will always be grateful. They also looked after the family making it a calm experience.
14 August 2024
Your whole team have been so kind, helpful and efficient.
From the time we arrived, you have always been helpful and friendly and nothing was too much trouble.
Every detail was delivered with a smile.
As a family, we really appreciate all you have done.
Thank you.
22 July 2024
Mum has been in Loxley since December 2018 and I cannot praise and thank the staff enough for all they have done and keep doing for Mum, the personal care, the hugs and time they give her. Loxley has a great friendly feeling everyone knows each other and more importantly, all staff know my mum so
well. The staff has stayed consistent over the past nearly 6 years which In my view shows it's a happy place to be. Nothing is too much trouble, very approachable, keep you well informed and most of all the care they give Mum is wonderful! It is reassuring to the family knowing that Mum is safe, well cared for, and fully trusts all staff at Loxley. Thank you for all that you do.
19 January 2024
Very good all-round - no complaints.
Cannot find anything to complain about.
Good home to be looked after.
19 January 2024
Like moving into a five-star hotel.
17 January 2024
This is a genuine review from a grateful family.
My mum was fortunate enough to join the community of Loxley Hall Nursing Care Home in 2023 following three years in a care home and a short stay in the hospital. The staff and the home, in our view, extended Mum's life beyond what was expected by
giving proper care, love and attention to her until she eventually passed away.
From the senior staff to the carers themselves, the place always felt friendly and had a happy and professional vibe. We never had any concerns and were, in fact, reassured that Mum was being looked after so well. We often walked along Mum's corridor unannounced to hear staff singing and chatting with her.
We only have nice things to say about Loxley Hall and particularly the staff.
Keep it up.
16 March 2023
Loxley Hall cared for my mum for the past two years till she passed away on February 17th 2023. Everyone of the staff in this home cared for my mum they gave her all the care and attention she needed but above all that they gave her love and dignity. I cannot praise everybody enough from the bottom
of my heart I thank you. They also helped me through the end with support and loads of hugs
Thank you.
08 December 2022
On arrival, gran was in bed with only her top half dressed. On browsing through her care diary which was on hand I noticed she hadn't had a bed bath for five days. When I queried this I was told she only has one once a week. I am intrigued to know when/how often she gets a shower or a bath. We had
to ask for her to be hoisted out and into her chair, as I had asked her, she said she wanted to get up. Gran has capacity and deserves to have a choice and be heard. When carers were supporting her out of bed she was talking to them but they were ignoring her. I was upset to see she wasn't in the lounge and noticed her legs are very stiff and seem to have ceased up due to being restricted to her bed. Also, I am very worried about bedsores.
10 November 2022
My aunt, who was 97, was in Loxley Hall for the last five months of her life and I couldn't have been more glad of my choice for her. The atmosphere was that of a family. Everyone knew my aunt, from the Manager to the Maintenance Operative. I felt that she was safe, well cared for and cared about at
all times. Not only were there great care and nursing staff but the lovely ladies in admin were just as empathetic and always had time for me and my queries. Communication was imperative as I live a long distance. Calls were made when needed and a hug also came my way when needed.
My only regret is that she hadn't gone there earlier, as the stimulation and activities provided would have enhanced her life enormously. Thank you so much Loxley Hall, I cannot praise you highly enough.