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- Loxley Hall Nursing and Residential Home







Loxley Hall is a Cheshire care home that has 40 rooms available for elderly residents looking for a full-time care environment in which to enjoy their retirement.
The home welcomes people with physical frailties and disabilities, having good wheelchair access and a spacious and comfortable living environment.
Loxley Hall is registered with CQC to provide general nursing and general residential care, located in the friendly village of Helsby in Cheshire. Many staff...
Care Provided by Loxley Hall Nursing and Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Loxley Hall Nursing and Residential Home for full pricing details and T&Cs.
Contact Loxley Hall Nursing and Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Stacey Roulston(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (40)
Loxley Hall Nursing and Residential Home Reviews (31)
Loxley Hall Nursing and Residential Home has a Review Score of 9.7 (9.664) out of 10, based on 15 reviews in the last 2 years.
Over all time Loxley Hall Nursing and Residential Home has 31 reviews.
Close friend was dsignated by local Hospital as needing urgent Hospice care Sadly after only 2 weeks since diagnosis 2 weeks previously she passed away on 29 /12 /25,during her short time there Close friends (as she had no Relaives alive ) were kept up to date and they DID look after her until the end .Then treated myself and two friends so caringly as she passed while we were there at her bedside ,, Thanx to .all the Staff
Thank you for your kind words. It was an honour and a privilege to care for her during her final days.
My brother was a resident at Loxley Hall. I don't think we could of asked for a better place of care. He was well looked after, even when he was causing trouble. He made a lot of friends with his carers. All of his needs were catered for and met. The only downside for him was the evening food, it became very repetitive. Thank you.
Thank you for taking the time to share your experience of Loxley Hall. We're truly pleased to hear that your brother was so well cared for at Loxley Hall. Thank you again for your kind words and trust in our care.
My mother never wanted to go into a home. After spending a few weeks respite in Loxley Hall mum decided she didn't want to come home she wanted to stay. The care and attention mum received from the staff was unbelievable. The staff treated mum as a friend as well as a patient always chatting and having their little secrets. My brother and myself had no worries concerning the welfare of mum in the home. Even we where made welcome. I would highly recommend Loxley Hall. If I need to be put in a home I would want to go there.
thankyou so much for the review, it really was a pleasure to take care of your mum.
Can't thank the staff enough for their kindness, professionalism.
Thank you for sharing your experience with Loxley Hall. We are truly honoured to have supported your dad. Thank you for your kind words and trust during such a difficult time.
Loxley Hall care home, was a perfect place for my mum, she was treated with professionalism, care and compassion, with fun humour and laughter, she often said she hadn't a care in the world. We couldn't thank them enough.
Thank you so much for sharing your feedback. We are happy to know that you are happy with your mum's care at Loxley Hall. I will share your kind sentiments with our home team.
The staff are very good, professional and caring. The property is well maintained and places a high value on security of the residents.
Thank you for taking the time to share your feedback and for entrusting us with your parents. We strive to maintain high-quality care at all times. Your feedback will be shared with the team.
I ever had a moments doubt that my mother wasn't receiving the very best of care I visited her twice a week for over two years and never saw her anything but happy and engaged with the staff. They were all attentive and caring and always acknowledge her as they passed by. Her room was spotless, the food appetising, she was given drinks regularly. She was entertained and involved in all sorts of activities, which she enjoyed tremendously. The nursing staff monitored her continuously and informed me immediately there was a problem and what has been organised to address it. I cannot praise them enough.
Thank you for sharing your thoughts with us. We strive to maintain high-quality care standards at all times. I will pass your kind sentiments to our home team.
The staff we dealt with were amazing, loving and very caring. Mum was very happy with them.
Thank you for your kind words about Loxley Hall. We are delighted to hear that your mum was happy with her tailored care. I will pass your kind sentiments on to the home team.
Loxley Hall and all the wonderful carers that worked there looked after Mum and her every need during the last years of her life. They were attentive and considerate - be it medication or personal care by organising little things like a hairdresser, painting Mum's nails, which were important to her, and made her feel better in herself. When we called on the phone they would take the phone to her and hold to her ear, when she could no longer do that herself. Personal touches and nothing was too much trouble. There were also many great activities for social interaction when Mum was well enough to join in. A very memorable touch was the Christmas lunch for family to come and have that very special meal together in Loxley.
Hi Alison, Thank you so much for your kind words. It was an honour and a privilege to get to care for your mum. She was a one of a kind and we will always remember her. Kind regards, Loxley Hall
My mum was suffering with dementia and only spent one week at Loxley Hall for end of life care. We could not have wished for a more caring place for Mum to pass away peacefully with her family at her bedside. All the staff were incredibly supportive to us all and treated Mum so kindly - for which I will be forever thankful.
Thank you so much for your kind words, it was a privilege to look after Mum. I will relay the positive feedback to all the staff.
I cannot praise anyone or anything highly enough. Care, compassion and love are the 3 words I can use to express my thanks to all at Loxley. Also their kindness and love towards me. Oh and laughter, always someone laughing.
Thank you so much for your words it was a privilege and a pleasure.
My mum spent her last few months at this wonderful care home, having fallen and broken both hips in a previous home It was decided due to her growing needs she would need more nursing care. Mum had vascular dementia too. The brilliant and caring staff and the warmth within Loxley Hall were fantastic, they cared and listened and supported. Mum was safe and happy. Exceptional home! Thank you just isn't enough.
Thank you so much for your kind words, I will pass them on to the staff.
For the short period mum was in Loxley Hall Nursing and Residential Home, the staff were very caring. The staff couldn't do enough to help, mum was bed bound and needed a lot of care and attention.
Thank you for your kind words. We're pleased to hear that you felt supported during your mum's time with us. Our team is dedicated to providing compassionate care.
The staff and management were amazing. They cared for mum at the highest level. Mum was treated with upmost dignity at the end of her life, which we will always be grateful. They also looked after the family making it a calm experience.
Thank you for sharing such heartfelt feedback. We are truly grateful to have been there for your mum and your family during such a difficult time. Providing compassionate care and support is at the heart of what we do.
From the time we arrived, you have always been helpful and friendly and nothing was too much trouble.
Every detail was delivered with a smile.
As a family, we really appreciate all you have done.
Thank you.
Thank you so much for your kind review, Mum was a special lady who we will never forget.
Mum has been in Loxley since December 2018 and I cannot praise and thank the staff enough for all they have done and keep doing for Mum, the personal care, the hugs and time they give her. Loxley has a great friendly feeling everyone knows each other and more importantly, all staff know my mum so well. The staff has stayed consistent over the past nearly 6 years which In my view shows it's a happy place to be. Nothing is too much trouble, very approachable, keep you well informed and most of all the care they give Mum is wonderful! It is reassuring to the family knowing that Mum is safe, well cared for, and fully trusts all staff at Loxley. Thank you for all that you do.
We are truly grateful for your kind words and it's wonderful to hear that your mum has been so well cared for at Loxley Hall over the past six years. Our dedicated staff work hard to create a friendly and supportive environment. Kind regards.
Cannot find anything to complain about.
Good home to be looked after.
Kind regards.
Like moving into a five-star hotel.
We are grateful for your kind words and are here for you and your family. Thank you for entrusting us.
Kind regards,Rahi.
My mum was fortunate enough to join the community of Loxley Hall Nursing Care Home in 2023 following three years in a care home and a short stay in the hospital. The staff and the home, in our view, extended Mum's life beyond what was expected by giving proper care, love and attention to her until she eventually passed away.
From the senior staff to the carers themselves, the place always felt friendly and had a happy and professional vibe. We never had any concerns and were, in fact, reassured that Mum was being looked after so well. We often walked along Mum's corridor unannounced to hear staff singing and chatting with her.
We only have nice things to say about Loxley Hall and particularly the staff.
Keep it up.
Thank you so much for your lovely review and kind words; your mum was very much loved by us all.
Thank you.
Thank you for your kind words.. Mum was so loved and became a big part of our family. It was a privilege to get to care for her and we can only wish we had known her before her time at Loxley. You are always welcome and we are still here for you though mum has passed. Our door is always open for a cup of tea and a necessary cuddle.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Loxley Hall Nursing and Residential Home.
There are no upcoming events for Loxley Hall Nursing and Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Loxley Hall Nursing and Residential Home.
Accreditations
There are no accreditations posted yet for Loxley Hall Nursing and Residential Home.
Meet the Team (5)

My name is Stacey Roulston and I am currently the Deputy Manager here at Loxley Hall.
I have worked at Loxley Hall for almost 7 years, I started on the bank as a care assistant and I fell in love straight away and soon joined the team full time and haven’t looked back since.
Through the years I have progressed from care assistant to senior carer and worked my way up to a Care Home Advanced Practitioner, Then to deputy manager during COVID. I successfully became the registered manager in 2022. I am currently working towards my NVQ level 5 in Leadership and Management.
I am so proud to be part of the Loxley team as they are the most amazing people, filled with love, care and compassion. We have a saying that ‘Our residents do not live in our workplace, we work in their homes.’
Every day in Loxley Hall is different, we have been through some tough times in the last two years, but these have been overshadowed by the many, many happy times.
Our residents are always foremost in our minds and their welfare is our number one priority.

I have been part of the Loxley team since 2015. I was lucky enough to complete part of my student training here and just knew this was the team for me; filled with compassion, care, fun and laughs even through the tougher times. After my student placement, I continued to work with the team in various roles as a carer, domestic, and occasional cook whilst completing my nurse training.
I worked at Halton Haven Hospice after qualifying, providing me with great knowledge and understanding of palliative care and emergencies, but it wasn’t long before I returned to Loxley Hall.
Through the COVID pandemic, I returned to Loxley Hall and stepped back into the family we have built here. Although things were very difficult for residents, families and staff we worked tirelessly to provide the best level of care to all service users. I have now progressed to the role of clinical lead nurse and am so proud to be a part of such a caring and exemplary team. They have built a welcoming and heart-felt atmosphere that I have not seen elsewhere. This is a team that I am very proud to be a part of.

My name is Lynne Williams and I am the administrator here at Loxley Hall.
I started my career in admin in 2001 after returning to the UK from a 14-year stay in Los Angeles. I returned to college and learnt all there was to know about using the computer. I went on to complete my NVQ Level 3 in Business Administration.
Prior to coming to Loxley Hall, I was a PA at a High School on the Wirral where I worked for 10 years and took early retirement in 2016.
I arrived at Loxley Hall in August 2018 after a turbulent year and found my haven. The interaction with residents and family members gave me a new lease on life and I felt as if I had arrived home, the warmth I felt when I first walked through the doors still surrounds me today.
I thrive on the day-to-day challenges that come my way.

I began working in Loxley Hall in 1997 after a friend got me an after-school job as a kitchen assistant. I progressed through ‘A’ Levels and college learning to illustrate children’s books but also maintaining my job in the care home for another 6 years.
It was at this time I was introduced to the possibility of being the activity coordinator as a joint role in two care homes. I was reluctant at first to take the job as I really enjoyed the kitchen assistant role but after some persuasion, I tried the job and found it the perfect role for me working alongside our elderly.
Since starting this role, I have managed to be one of the first Activity Coordinators in the UK to test and trial some of the only activity coordinator qualifications to date. I completed the NCFE Level 2 Activity provision in a care setting, NOCN Level 3 Certificate in Activity Provision in Social Care and Level 2 developing leadership skills. This then has led me to become the very first NAPA registered professional activity coordinator.

I first came to Loxley Hall nearly 20 years ago as an agency nurse. I was so impressed with the home I joined the team and have been here ever since. In that time, I have been the Home Manager for a while and the clinical lead nurse for many years.
I have always been very proud of the care at Loxley Hall and can honestly say that the residents here are not just cared for, they are loved.
Frequently Asked Questions about Loxley Hall Nursing and Residential Home
What types of Care is Loxley Hall Nursing and Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Loxley Hall Nursing and Residential Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Loxley Hall Nursing and Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Loxley Hall Nursing and Residential Home to the centre of Frodsham?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loxley Hall Nursing and Residential Home to verify any information. View our terms and conditions. Loxley Hall Nursing and Residential Home has an Enhanced Service -more info.