Submit a Review for Elmcroft Care Home
Brickhouse Road, Tolleshunt Major, Maldon, CM9 8JX
View full details of Elmcroft Care HomeLatest Reviews for Elmcroft Care Home
05 June 2026
We have always been very pleased with the home in general. Staff have always been welcoming and friendly. We have always been very happy with the care that my mum has received and the way that we are always kept up to date with all matters relating to her medical care.
04 June 2026
My mum has been in Elmcroft for over 2 years and in that time the home has provided my mum with a safe, caring and loving home. The staff are amazing no matter what their role. In the last year Elmcroft has improved greatly with new management and I would recommend Elmcroft to any one looking for a
care home for their lives ones.
04 June 2026
Elmcroft is a wonderful Carehome and my Aunt is very happy there.
The home itself is very clean. The staff are lovely and the residents have lots of activities they can join in with. The meals look great too.
I would highly recommend it to anyone who is looking for residential care for their loved
one.
03 June 2026
Staff are superb, welcoming supportive encouraging. My father was in for respite care for the first time. He was encouraged to join activities. Alex Diana and Julie were supportive during an episode where my father had to return home and return to the care home two days later. The entertainment lady
who danced with my father VE Day made my mother and I smile. We were reassured he was okay when we phoned and did not visit. The nurses were always smiling.
My father has dementia and we hope to use Elmcroft care home in the future.
01 June 2026
wife has settled in far more quicker and easier than expected. i feel this is due to friendly caring staff taking time to interact with her. she appears a lot happier than at home and this really has been a turning point for her.
29 May 2026
After visiting a number of care homes we decided on Elmcroft for my Dad. . And I am so glad we did. I knew within minutes of walking in that it just felt right. My first impression was then further supported once I met the staff and saw the room and facilities. Dad has been there for two months and
the level of professionalism, care, support and kindness of staff never fails to impress me. That is from the management, nurses, carers through to housekeeping and maintenance staff. However, what matters most is that Dad feels safe and happy there. It's something I didn't expect as he is a very independent man and at 91 not used to change. Without hesitation I would recommend anyone looking for a home for their loved one to include it on their list.
03 December 2025
From the manger senior nurses to careres and kitchen staff cannot be faulted the rooms are well appointed and clean with ensuite the food is a very high standard and plentiful every one is all ways welcoming all in all definitely five stars
06 August 2025
Elmcroft Carehome offered my Late mother an outstanding level of Care from the start at January 2023 to her recent passing in July 2025. The staff performed an amazing job with a great level of patience and care on a daily basis looking after all of mums needs. Our family thank you all so much for
making sure Mum was made so comfortable during her stay with you. the understanding and patience delivered from all was outstanding.
Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,
14 April 2025
Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean.
Activities most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.
08 April 2025
Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.
08 April 2025
Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and
sister when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.
08 April 2025
My Mum has been in Elmcroft for nearly 6 years.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.
The staff are very friendly and very welcoming to us relatives.
14 October 2024
I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was
not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.
10 January 2024
My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained
his health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.
04 December 2023
Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new
management the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.
27 November 2023
My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always
welcomed and encouraged to join in any functions that are going on, the staff interacts with the residents.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.
15 August 2023
After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of
the care home is excellent. I'm glad he's in here. It's a very good care home.
15 August 2023
My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.
15 August 2023
The care for my father has been exceptional; we couldn't have asked for any better in his last few days.
Thank you all for all your care and attention.
15 August 2023
Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's
final resting place so peaceful.
Latest Reviews for Elmcroft Care Home
05 June 2026
We have always been very pleased with the home in general. Staff have always been welcoming and friendly. We have always been very happy with the care that my mum has received and the way that we are always kept up to date with all matters relating to her medical care.
04 June 2026
My mum has been in Elmcroft for over 2 years and in that time the home has provided my mum with a safe, caring and loving home. The staff are amazing no matter what their role. In the last year Elmcroft has improved greatly with new management and I would recommend Elmcroft to any one looking for a
care home for their lives ones.
04 June 2026
Elmcroft is a wonderful Carehome and my Aunt is very happy there.
The home itself is very clean. The staff are lovely and the residents have lots of activities they can join in with. The meals look great too.
I would highly recommend it to anyone who is looking for residential care for their loved
one.
03 June 2026
Staff are superb, welcoming supportive encouraging. My father was in for respite care for the first time. He was encouraged to join activities. Alex Diana and Julie were supportive during an episode where my father had to return home and return to the care home two days later. The entertainment lady
who danced with my father VE Day made my mother and I smile. We were reassured he was okay when we phoned and did not visit. The nurses were always smiling.
My father has dementia and we hope to use Elmcroft care home in the future.
01 June 2026
wife has settled in far more quicker and easier than expected. i feel this is due to friendly caring staff taking time to interact with her. she appears a lot happier than at home and this really has been a turning point for her.
29 May 2026
After visiting a number of care homes we decided on Elmcroft for my Dad. . And I am so glad we did. I knew within minutes of walking in that it just felt right. My first impression was then further supported once I met the staff and saw the room and facilities. Dad has been there for two months and
the level of professionalism, care, support and kindness of staff never fails to impress me. That is from the management, nurses, carers through to housekeeping and maintenance staff. However, what matters most is that Dad feels safe and happy there. It's something I didn't expect as he is a very independent man and at 91 not used to change. Without hesitation I would recommend anyone looking for a home for their loved one to include it on their list.
03 December 2025
From the manger senior nurses to careres and kitchen staff cannot be faulted the rooms are well appointed and clean with ensuite the food is a very high standard and plentiful every one is all ways welcoming all in all definitely five stars
06 August 2025
Elmcroft Carehome offered my Late mother an outstanding level of Care from the start at January 2023 to her recent passing in July 2025. The staff performed an amazing job with a great level of patience and care on a daily basis looking after all of mums needs. Our family thank you all so much for
making sure Mum was made so comfortable during her stay with you. the understanding and patience delivered from all was outstanding.
Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,
14 April 2025
Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean.
Activities most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.
08 April 2025
Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.
08 April 2025
Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and
sister when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.
08 April 2025
My Mum has been in Elmcroft for nearly 6 years.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.
The staff are very friendly and very welcoming to us relatives.
14 October 2024
I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was
not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.
10 January 2024
My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained
his health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.
04 December 2023
Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new
management the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.
27 November 2023
My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always
welcomed and encouraged to join in any functions that are going on, the staff interacts with the residents.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.
15 August 2023
After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of
the care home is excellent. I'm glad he's in here. It's a very good care home.
15 August 2023
My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.
15 August 2023
The care for my father has been exceptional; we couldn't have asked for any better in his last few days.
Thank you all for all your care and attention.
15 August 2023
Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's
final resting place so peaceful.