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Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon, Essex CM9 8JX
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Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)
Elmcroft Care Home, Maldon
the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)
Elmcroft Care Home, Maldon
I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)
Elmcroft Care Home, Maldon

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area...  

Care Provided by Elmcroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,400From £1,400

Fees are determined, following a specific assessment of individual need.

Contact Elmcroft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alex Bragg (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times

Parking

  • Parking available on site

Elmcroft Care Home Reviews (48)

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9.4

Elmcroft Care Home has a Review Score of 9.4 (9.442) out of 10, based on 14 reviews in the last 2 years. Over all time Elmcroft Care Home has 48 reviews.

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Review from C W (Son of Resident) published on 19 August 2026 Submitted via Website
Overall Experience
My father has been at Elmcroft Care Home since April 2021 and I can honestly say that for the whole duration of his time there, he has been safe, happy and cared for. However, whilst we've very rarely had any form of issue with anything related to the home, it's holistic services have only continually improved over time. Therefore, I was far from surprised, but positively delighted, when the home received a 'Good' rating from CQC last time round.

Whilst the staff in general are, and always have been, excellent and service user centred, notable mentions should go to the now departed Manager, Alison Wakefield who worked her fingers to the bone whilst driving the home continually upwards over a number of years; Julie Redwood, the Office Manager who has been there for many years and nothing is ever too much trouble for; Julie Stone, the Wellbeing Champion who is indeed a champion in every sense of the word; and Diana Nkerahabizi, Assistant Manager, another really excellent professional.

Reply from Judith Morgan-Worrall, Home Manager at Elmcroft Care Home

Thank you so much for your incredibly kind and heartfelt review. We're delighted to hear that your father has been and felt safe, happy and well cared for throughout his time with us. Your wonderful recognition of our team means a great deal, and we will be sure to share your lovely comments with everyone. Thank you for your continued trust and supportive review. Best wishes Judith

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Review from M W (Daughter of Resident) published on 5 June 2026 Submitted via Website
Overall Experience

We have always been very pleased with the home in general. Staff have always been welcoming and friendly. We have always been very happy with the care that my mum has received and the way that we are always kept up to date with all matters relating to her medical care.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Thank you for your review the team will be very pleased to hear your views, we do take feedback very seriously and if there are any areas in which we can further improve the service please do not hesitate to contact me.

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Review from S P (Daughter of Resident) published on 4 June 2026 Submitted via Website
Overall Experience

My mum has been in Elmcroft for over 2 years and in that time the home has provided my mum with a safe, caring and loving home. The staff are amazing no matter what their role. In the last year Elmcroft has improved greatly with new management and I would recommend Elmcroft to any one looking for a care home for their lives ones.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Thank you so much for your kind review, the team have worked so hard to make the improvements required and make it a lovely place to live and work, they will be pleased to hear this feedback.

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Review from L W (Niece of Resident) published on 4 June 2026 Submitted via Website
Overall Experience
Elmcroft is a wonderful Carehome and my Aunt is very happy there.
The home itself is very clean. The staff are lovely and the residents have lots of activities they can join in with. The meals look great too.

I would highly recommend it to anyone who is looking for residential care for their loved one.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Thank you so much for your kind words, Julie will be thrilled to know your feedback about the activities and I am pleased that you find the team to be lovely.

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Review from Karen B (Daughter of Resident) published on 3 June 2026 Submitted via Website
Overall Experience
Staff are superb, welcoming supportive encouraging. My father was in for respite care for the first time. He was encouraged to join activities. Alex Diana and Julie were supportive during an episode where my father had to return home and return to the care home two days later. The entertainment lady who danced with my father VE Day made my mother and I smile. We were reassured he was okay when we phoned and did not visit. The nurses were always smiling.

My father has dementia and we hope to use Elmcroft care home in the future.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Hi Karen, thank you so much for your kind words, it was a pleasure having your father with us. Our Activities Lead will be particularly pleased that VE Day had such a good impact.

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Review from kevin b (Husband of Resident) published on 1 June 2026 Submitted via Website
Overall Experience

wife has settled in far more quicker and easier than expected. i feel this is due to friendly caring staff taking time to interact with her. she appears a lot happier than at home and this really has been a turning point for her.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Thank you for your kind words Kevin, we are extremely pleased that your wife has settled in, I know the team really enjoy her company and supporting her.

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Review from Jan D (Daughter of Resident) published on 29 May 2026 Submitted via Website
Overall Experience

After visiting a number of care homes we decided on Elmcroft for my Dad. . And I am so glad we did. I knew within minutes of walking in that it just felt right. My first impression was then further supported once I met the staff and saw the room and facilities. Dad has been there for two months and the level of professionalism, care, support and kindness of staff never fails to impress me. That is from the management, nurses, carers through to housekeeping and maintenance staff. However, what matters most is that Dad feels safe and happy there. It's something I didn't expect as he is a very independent man and at 91 not used to change. Without hesitation I would recommend anyone looking for a home for their loved one to include it on their list.

Reply from Alexander Bragg, Regional Support Manager at Elmcroft Care Home

Hi Jan, Thank you so much for your lovely review. It means the world to us that you are so pleased with the care we give.

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Review from Paul M (Brother of Resident) published on 3 December 2025 Submitted via Website
Overall Experience

From the manger senior nurses to careres and kitchen staff cannot be faulted the rooms are well appointed and clean with ensuite the food is a very high standard and plentiful every one is all ways welcoming all in all definitely five stars

Reply from Alison Wakefield, Home Manager at Elmcroft Care Home

Thank you so much for your lovely feedback. We are so pleased to have her with us and we are thrilled she is happy here.

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Review from steven B (Son of Resident) published on 6 August 2025 Submitted via Website
Overall Experience
Elmcroft Carehome offered my Late mother an outstanding level of Care from the start at January 2023 to her recent passing in July 2025. The staff performed an amazing job with a great level of patience and care on a daily basis looking after all of mums needs. Our family thank you all so much for making sure Mum was made so comfortable during her stay with you. the understanding and patience delivered from all was outstanding.

Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you so much - it was a pleasure to look after you mum and you as a family have offered so much support to the care home too. We thank you for trusting Mum with us and the honour of looking after her - may she rest in peace. Please don't be strangers.

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Review from S P (Daughter of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean. Activities most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.

Reply from Alexander Bragg, Operations Manager at Elmcroft Care Home

Thank you for your kind words, we will pass these onto the team. The team really do feel its a privilege to help care for your Mum and they will be pleased to know how they help take the weight off your mind.

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Review from John W (Son-in-law of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - a lovely review - the team will be so happy to receive this.

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Review from Dawn R (Daughter of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and sister when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - this is a lovely review to read. We will be sure to share this with the staff team.

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Review from R B (Son of Resident) published on 8 April 2025 Submitted via Website
Overall Experience
My Mum has been in Elmcroft for nearly 6 years.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.

The staff are very friendly and very welcoming to us relatives.

Reply from Simba Kanyowa, Regional Support Manager at Elmcroft Care Home

Thank you so much for your kind and thoughtful review. It means a great deal to the whole team at Elmcroft to know that your mum has felt safe, clean, and well cared for over the past six years. We are especially pleased that you've noticed the patience and attentiveness our staff provide at meal...  

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Review from L F (Friend of Resident) published on 14 October 2024 Submitted via Website
Overall Experience

I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.

Reply from Celia Lee, Regional Operations Director at Elmcroft Care Home

Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority and over the past several months, improvements have been undertaken at Elmcroft, including within the...  

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Review from Richard B (Son of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience
My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained his health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.

Thank you again.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you so much for your kind words which we will share with the team as your feedback is gratefully received and so pleased your father's health has improved.

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Review from Fiona A (Daughter of Resident) published on 4 December 2023 Submitted via Website
Overall Experience

Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new management the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.

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Review from Marilyn B (Wife of Resident) published on 27 November 2023 Submitted via Website
Overall Experience
My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always welcomed and encouraged to join in any functions that are going on, the staff interacts with the residents.

The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you Marilyn for your kind words, the staff really do take pride in all they do to make our resident's lives the best they can be and this will mean so much to them!

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Review from Antony L (Son-in-law of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience

After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of the care home is excellent. I'm glad he's in here. It's a very good care home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

I am so pleased your father-in-law has settled in so well at Elmcroft, thank you for your kind review.

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Review from Derek O (Brother of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience

My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for the kind words, our staff work very hard to provide kind and professional care.

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Review from Scott O (Son of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience
The care for my father has been exceptional; we couldn't have asked for any better in his last few days.

Thank you all for all your care and attention.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Elmcroft Care Home.

Upcoming Events

There are no upcoming events for Elmcroft Care Home.

Awards / Recognitions (8)

  • 16 Jun 2025Recipient: Abbey Healthcare
  • 06 Jun 2025Recipient: Abbey Healthcare
  • 19 Nov 2022Recipient: Abbey Healthcare

Accreditations

There are no accreditations posted yet for Elmcroft Care Home.

Meet the Team (4)

Judith Worrall
Judith WorrallJob Title:Registered Home ManagerJoined: 2026

With more than 35 years of experience in health and social care, Judith has dedicated her career to delivering exceptional care and enhancing the quality of life for older people.

Judith holds her Registered Managers Award (RMA) and Level 4 qualification in Health and Social Care and has worked as a Registered Manager across Suffolk and Essex. During her career, she has led a wide range of nursing, residential and dementia care services, including the successful development of a specialist Montessori Memory Centre.

Throughout her career, Judith has developed a strong track record of transforming services and creating high-quality care environments. She has led positive cultural change, refurbishment programmes, successful CQC inspections and service re-registrations, while supporting teams to achieve excellent outcomes for residents.

One of Judith’s proudest achievements was leading a dedicated team to achieve an Outstanding CQC rating, reflecting the team’s shared commitment to delivering the highest standards of care.

Judith is passionate about creating warm, welcoming environments where every resident is treated with dignity, compassion and respect. She believes that truly person-centred care means understanding each resident’s individual life story, choices and aspirations, while supporting them to maintain their independence, sense of identity and purpose.

She also enjoys developing and inspiring care teams, encouraging colleagues to deliver care that is not only safe and effective, but meaningful and enriching. Judith is particularly passionate about embracing innovative approaches that enhance residents’ wellbeing and make everyday life at the home enjoyable and fulfilling.

As the new Care Home Manager at Elmcroft Care Home, Judith feels privileged to lead the team and work alongside colleagues, residents and their families to create a home where everyone feels valued, supported and cared for as an individual.

Her commitment is to ensure that every resident receives the highest standard of holistic care, within an environment that promotes comfort, happiness, dignity and the best possible quality of life.

Diana Nkerabahizi
Diana NkerabahiziJob Title:Deputy ManagerJoined: 2025

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.

I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.

I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.

My favourite part of the day is seeing those I look after laugh.

Julie Redwood
Julie RedwoodJob Title:Office ManagerJoined: 2024

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.

I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

Julie Stone
Julie StoneJob Title:Wellbeing LeadJoined: 2025

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.

Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.

Frequently Asked Questions about Elmcroft Care Home

What types of Care is Elmcroft Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmcroft Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Elmcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Elmcroft Care Home to the centre of Maldon?

4.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmcroft Care Home to verify any information. View our terms and conditions. Elmcroft Care Home has an Enhanced Service -more info.