What types of Care is Elmcroft Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Elmcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmcroft Care Home to the centre of Maldon?

4.3 mile(s) as the crow flies, distance by road may be significantly further.

Elmcroft Care Home, Brickhouse Road, Tolleshunt Major, Maldon, Essex CM9 8JX

Review from steven B (Son of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

Elmcroft Carehome offered my Late mother an outstanding level of Care from the start at January 2023 to her recent passing in July 2025. The staff performed an amazing job with a great level of patience and care on a daily basis looking after all of mums needs. Our family thank you all so much for making

sure Mum was made so comfortable during her stay with you. the understanding and patience delivered from all was outstanding.
Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you so much - it was a pleasure to look after you mum and you as a family have offered so much support to the care home too. We thank you for trusting Mum with us and the honour of looking after…read more

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Review from S P (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean. Activities

most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.

Reply from Alexander Bragg, Operations Manager at Elmcroft Care Home

Thank you for your kind words, we will pass these onto the team. The team really do feel its a privilege to help care for your Mum and they will be pleased to know how they help take the weight off…read more

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Review from John W (Son-in-law of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - a lovely review - the team will be so happy to receive this.

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Review from Dawn R (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and sister

when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - this is a lovely review to read. We will be sure to share this with the staff team.

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Review from R B (Son of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

My Mum has been in Elmcroft for nearly 6 years.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.
The

staff are very friendly and very welcoming to us relatives.

Reply from Simba Kanyowa, Regional Support Manager at Elmcroft Care Home

Thank you so much for your kind and thoughtful review. It means a great deal to the whole team at Elmcroft to know that your mum has felt safe, clean, and well cared for over the past six years. We…read more

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Review from L F (Friend of Resident) published on 14 October 2024 Submitted via Website • Report

Overall Experience

I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was

not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.

Reply from Celia Lee, Regional Operations Director at Elmcroft Care Home

Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority…read more

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Review from Richard B (Son of Resident) published on 10 January 2024 Submitted via Postal Card • Report

Overall Experience

My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained his

health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you so much for your kind words which we will share with the team as your feedback is gratefully received and so pleased your father's health has improved.

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Review from Fiona A (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new management

the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.

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Review from Marilyn B (Wife of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always welcomed

and encouraged to join in any functions that are going on, the staff interacts with the residents.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you Marilyn for your kind words, the staff really do take pride in all they do to make our resident's lives the best they can be and this will mean so much to them!

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Review from Antony L (Son-in-law of Resident) published on 15 August 2023 Submitted via Postal Card • Report

Overall Experience

After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of the

care home is excellent. I'm glad he's in here. It's a very good care home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

I am so pleased your father-in-law has settled in so well at Elmcroft, thank you for your kind review.

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Review from Derek O (Brother of Resident) published on 15 August 2023 Submitted via Postal Card • Report

Overall Experience

My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for the kind words, our staff work very hard to provide kind and professional care.

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Review from Scott O (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report

Overall Experience

The care for my father has been exceptional; we couldn't have asked for any better in his last few days.
Thank you all for all your care and attention.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind comments.

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Review from S L (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report

Overall Experience

Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's

final resting place so peaceful.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind words.

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Review from Tracey L (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report

Overall Experience

I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times,

can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.

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Review from Angela O (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report

Overall Experience

Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft,

you're the best.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your kind words, the team at Elmcroft are very grateful for your feedback.

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Review from J I (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report

Overall Experience

Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic.

Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not…read more

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Review from S M (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report

Overall Experience

Much improved, keep it up.

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Review from Frank G (Husband of Resident) published on 31 May 2023 Submitted via Postal Card • Report

Overall Experience

My wife is always clean and warm, does not complain about food. Generally happy about her residency.

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Review from J G (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report

Overall Experience

The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings.

Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.

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Review from Moir G (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report

Overall Experience

The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.