Elmcroft Care Home, Maldon, Essex
Elmcroft Care Home, Maldon, Essex
Elmcroft Care Home, Maldon, Essex

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area has around 26 bedrooms. All bedrooms are single with en-suite facilities. Two of the rooms have been specifically designed and can be made available as a shared double if they so wish.

All residents are encouraged to bring their own ornaments and smaller items of furniture (in line with fire regulations) to personalise their room.

The home has a fully equipped central kitchen and trained catering staff. A varied diet and daily choices are offered at each mealtime and special diets can be catered for.

The care home employs people from a variety of backgrounds and are committed to developing staff with an excellent training programme.

Group: Abbey Healthcare

Person in charge: Jean Claude Baya (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elmcroft Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Elmcroft Care Home has a Review Score of 9 (8.953)

The Review Score of 9 (maximum of 10) for Elmcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Elmcroft Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Elmcroft Care Home is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.12 Points relating to the number of positive Reviews for Elmcroft Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.8 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmcroft Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmcroft Care Home

  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1

Very happy with everything at Elmcroft with care, cleanliness, rooms etc. Office staff, management and nurses are exceptional - staff always helpful and pleasant. On occasion though, I have been alone in the lounge full of residents with no staff present.

Food sometimes looks unappealing. Activities are poor - nothing greared towards men. Lack of exercises for all residents is a problem.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jean-Claude Baya, General Manager at Elmcroft Care Home responded to this review on 24 May 2017:

We appreciate all comments very much and it is through comments like these that we can improve our service even more. We have been recruiting for activity practitioners to no avail so far and we would endeavour to continue to do so until we have such staff in place.

My mum has been at this care home for almost 1 year now and absolutely loves it there. The staff are brilliant with her and us.
All of the staff are so friendly and nothing is ever a problem for them.

Good to know our mum is in good hands.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to this home in December after being in hospital for a few weeks. The staff at the care home made my mum very welcome and also my family members. She was very well supported and was treated with dignity.
My mum sadly passed away but at peace, with staff there taking care of her. I will always be grateful.
The care home management were very supportive at this hard time.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my mum was only at Elmcroft for a short time, I found everything especially the staff to be excellent.
I would have no hesitation in recommending Elmcroft to anyone.
The manager and his team are doing an excellent job.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care and attention all round.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is with the greatest pleasure that I write to tell you about the Elmcroft Care Home in Tolleshunt Major. I came here with my husband who needed respite care having come from hospital for 2 weeks. We have experienced nothing but love, kindness and care from the staff of the whole home, and excellent medical care. We are fortunate enough to be able to stay here permanently as there was a room available for us. We are having to sell our house in order to be here! The manager is the most kindly and understanding manager anyone could wish for. This home is excellently run and we give it 100% markings.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has settled into Elmcroft care home better than we hoped. After over 50 years of living in his own house, the decision to place him in a care home was not easy to take but we needn't have worried. Elmscroft has proved to be an exceptional home for him to now reside. Everything about the home has proved perfect - the staff are all lovely, friendly, cheerful yet extremely professional and nothing has been too much trouble. The home itself is all on one level and not too large and is kept spotlessly clean. There is regularly something going on for the residents to partake in. My father's dementia has progressed to a level where his involvement is minimal but even so, rather than being left in his room, on his own, he willingly spends every day in the main lounge with other residents and appears quite contented, leaving us reassured that everything that needs to be done for him is being done.

How likely would you be to recommend Elmcroft Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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