
Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)

the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)

I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)

Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)

the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)

I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.
Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area...
Care Provided by Elmcroft Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined, following a specific assessment of individual need.
The price(s) shown are provided by the care home. Contact Elmcroft Care Home for full pricing details and T&Cs.
Contact Elmcroft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Alex Bragg (Interim Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times
Parking
- Parking available on site
Elmcroft Care Home Reviews (48)
Elmcroft Care Home has a Review Score of 9.4 (9.442) out of 10, based on 14 reviews in the last 2 years.
Over all time Elmcroft Care Home has 48 reviews.
Whilst the staff in general are, and always have been, excellent and service user centred, notable mentions should go to the now departed Manager, Alison Wakefield who worked her fingers to the bone whilst driving the home continually upwards over a number of years; Julie Redwood, the Office Manager who has been there for many years and nothing is ever too much trouble for; Julie Stone, the Wellbeing Champion who is indeed a champion in every sense of the word; and Diana Nkerahabizi, Assistant Manager, another really excellent professional.
Thank you so much for your incredibly kind and heartfelt review. We're delighted to hear that your father has been and felt safe, happy and well cared for throughout his time with us. Your wonderful recognition of our team means a great deal, and we will be sure to share your lovely comments with everyone. Thank you for your continued trust and supportive review. Best wishes Judith
We have always been very pleased with the home in general. Staff have always been welcoming and friendly. We have always been very happy with the care that my mum has received and the way that we are always kept up to date with all matters relating to her medical care.
Thank you for your review the team will be very pleased to hear your views, we do take feedback very seriously and if there are any areas in which we can further improve the service please do not hesitate to contact me.
My mum has been in Elmcroft for over 2 years and in that time the home has provided my mum with a safe, caring and loving home. The staff are amazing no matter what their role. In the last year Elmcroft has improved greatly with new management and I would recommend Elmcroft to any one looking for a care home for their lives ones.
Thank you so much for your kind review, the team have worked so hard to make the improvements required and make it a lovely place to live and work, they will be pleased to hear this feedback.
The home itself is very clean. The staff are lovely and the residents have lots of activities they can join in with. The meals look great too.
I would highly recommend it to anyone who is looking for residential care for their loved one.
Thank you so much for your kind words, Julie will be thrilled to know your feedback about the activities and I am pleased that you find the team to be lovely.
My father has dementia and we hope to use Elmcroft care home in the future.
Hi Karen, thank you so much for your kind words, it was a pleasure having your father with us. Our Activities Lead will be particularly pleased that VE Day had such a good impact.
wife has settled in far more quicker and easier than expected. i feel this is due to friendly caring staff taking time to interact with her. she appears a lot happier than at home and this really has been a turning point for her.
Thank you for your kind words Kevin, we are extremely pleased that your wife has settled in, I know the team really enjoy her company and supporting her.
After visiting a number of care homes we decided on Elmcroft for my Dad. . And I am so glad we did. I knew within minutes of walking in that it just felt right. My first impression was then further supported once I met the staff and saw the room and facilities. Dad has been there for two months and the level of professionalism, care, support and kindness of staff never fails to impress me. That is from the management, nurses, carers through to housekeeping and maintenance staff. However, what matters most is that Dad feels safe and happy there. It's something I didn't expect as he is a very independent man and at 91 not used to change. Without hesitation I would recommend anyone looking for a home for their loved one to include it on their list.
Hi Jan, Thank you so much for your lovely review. It means the world to us that you are so pleased with the care we give.
From the manger senior nurses to careres and kitchen staff cannot be faulted the rooms are well appointed and clean with ensuite the food is a very high standard and plentiful every one is all ways welcoming all in all definitely five stars
Thank you so much for your lovely feedback. We are so pleased to have her with us and we are thrilled she is happy here.
Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,
Thank you so much - it was a pleasure to look after you mum and you as a family have offered so much support to the care home too. We thank you for trusting Mum with us and the honour of looking after her - may she rest in peace. Please don't be strangers.
Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean. Activities most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.
Thank you for your kind words, we will pass these onto the team. The team really do feel its a privilege to help care for your Mum and they will be pleased to know how they help take the weight off your mind.
Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.
Thank you - a lovely review - the team will be so happy to receive this.
Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and sister when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.
Thank you - this is a lovely review to read. We will be sure to share this with the staff team.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.
The staff are very friendly and very welcoming to us relatives.
Thank you so much for your kind and thoughtful review. It means a great deal to the whole team at Elmcroft to know that your mum has felt safe, clean, and well cared for over the past six years. We are especially pleased that you've noticed the patience and attentiveness our staff provide at meal...
I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.
Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority and over the past several months, improvements have been undertaken at Elmcroft, including within the...
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained his health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.
Thank you so much for your kind words which we will share with the team as your feedback is gratefully received and so pleased your father's health has improved.
Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new management the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.
Thank you Marilyn for your kind words, the staff really do take pride in all they do to make our resident's lives the best they can be and this will mean so much to them!
After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of the care home is excellent. I'm glad he's in here. It's a very good care home.
I am so pleased your father-in-law has settled in so well at Elmcroft, thank you for your kind review.
My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.
Thank you for the kind words, our staff work very hard to provide kind and professional care.
Thank you all for all your care and attention.
So sorry for your loss, and thank you for your kind comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elmcroft Care Home.
There are no upcoming events for Elmcroft Care Home.
Awards / Recognitions (8)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 19 Nov 2022Recipient: Abbey Healthcare
Accreditations
There are no accreditations posted yet for Elmcroft Care Home.
Meet the Team (4)

With more than 35 years of experience in health and social care, Judith has dedicated her career to delivering exceptional care and enhancing the quality of life for older people.
Judith holds her Registered Managers Award (RMA) and Level 4 qualification in Health and Social Care and has worked as a Registered Manager across Suffolk and Essex. During her career, she has led a wide range of nursing, residential and dementia care services, including the successful development of a specialist Montessori Memory Centre.
Throughout her career, Judith has developed a strong track record of transforming services and creating high-quality care environments. She has led positive cultural change, refurbishment programmes, successful CQC inspections and service re-registrations, while supporting teams to achieve excellent outcomes for residents.
One of Judith’s proudest achievements was leading a dedicated team to achieve an Outstanding CQC rating, reflecting the team’s shared commitment to delivering the highest standards of care.
Judith is passionate about creating warm, welcoming environments where every resident is treated with dignity, compassion and respect. She believes that truly person-centred care means understanding each resident’s individual life story, choices and aspirations, while supporting them to maintain their independence, sense of identity and purpose.
She also enjoys developing and inspiring care teams, encouraging colleagues to deliver care that is not only safe and effective, but meaningful and enriching. Judith is particularly passionate about embracing innovative approaches that enhance residents’ wellbeing and make everyday life at the home enjoyable and fulfilling.
As the new Care Home Manager at Elmcroft Care Home, Judith feels privileged to lead the team and work alongside colleagues, residents and their families to create a home where everyone feels valued, supported and cared for as an individual.
Her commitment is to ensure that every resident receives the highest standard of holistic care, within an environment that promotes comfort, happiness, dignity and the best possible quality of life.

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.
I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.
I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.
My favourite part of the day is seeing those I look after laugh.

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.
I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.
Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.
Frequently Asked Questions about Elmcroft Care Home
What types of Care is Elmcroft Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elmcroft Care Home have?
There are 52 Single Rooms.
What are the Facilities & Services at Elmcroft Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elmcroft Care Home to the centre of Maldon?
4.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmcroft Care Home to verify any information. View our terms and conditions. Elmcroft Care Home has an Enhanced Service -more info.