Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX
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8.9 40 Reviews
  • Elmcroft Care Home, Maldon
Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area has around 26 bedrooms. All bedrooms are single with en-suite facilities. Two of the rooms have been specifically designed and can be made available as a shared double if they so wish.

All residents are encouraged to bring their own ornaments and smaller items of furniture (in line with fire regulations) to personalise their room.

The home has a fully equipped central kitchen and trained catering staff. A varied diet and daily choices are offered at each mealtime and special diets can be catered for.

The care home employs people from a variety of backgrounds and are committed to developing staff with an excellent training programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

Fees are determined, following a specific assessment of individual need.

These prices are only a guideline, please contact Elmcroft Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alison Wakefield (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times

Parking

  • Parking available on site

Elmcroft Care Home Reviews (40)

Total of 40, showing 1-20
8.9

Elmcroft Care Home has a Review Score of 8.9 (8.939) out of 10, based on 9 reviews in the last 2 years. Over all time Elmcroft Care Home has 40 reviews.

Overall Experience

  • 27
  • 8
  • 3
  • 0
  • 2

Date Published

40
5
6
9
31

Review from steven B (Son of Resident) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmcroft Carehome offered my Late mother an outstanding level of Care from the start at January 2023 to her recent passing in July 2025. The staff performed an amazing job with a great level of patience and care on a daily basis looking after all of mums needs. Our family thank you all so much for making
sure Mum was made so comfortable during her stay with you. the understanding and patience delivered from all was outstanding.
Without naming individuals everyone at Elmcroft performed to the highest standards leaving us with the assurance that mum was very happy and comfortable. The Family day held last weekend was such a delight to attend , it was so nice to see visitors, the team at Elmcroft and the residents all very happy with the entertainment offered for the day, these regular days arranged to keep the residents in good spirts are really worth there weight in gold,

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you so much - it was a pleasure to look after you mum and you as a family have offered so much support to the care home too. We thank you for trusting Mum with us and the honour of looking after her - may she rest in peace. Please don't be strangers.

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Review from S P (Daughter of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the staff and care my mother receives in Elmcroft. New chef is amazing. Food cooked fresh and bakes lovely cakes. Care mum receives is great. Well looked after, always there for you if any questions need to be asked. Always in contact with me especially if I cannot visit. Very clean. Activities
most days ie piano player, animals visiting ,arts and craft. My mother unfortunately cannot participate but always included. I feel very relieved knowing my mum is well cared for. Big weight off my mind.

Reply from Alexander Bragg, Operations Manager at Elmcroft Care Home

Thank you for your kind words, we will pass these onto the team. The team really do feel its a privilege to help care for your Mum and they will be pleased to know how they help take the weight off your mind.

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Review from John W (Son-in-law of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spoke to my mother about the care she was receiving, and they informed me that they were very pleased about the care and attention she is receiving and the excellent care and attention that is shown by the staff to the patents.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - a lovely review - the team will be so happy to receive this.

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Review from Dawn R (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive and respectful to my mum who has dementia and can be very demanding but is also very loving and likes a cuddle staff are very informative to myself on my mum's welfare and always ring me when she has not been well or had a fall staff are always very friendly to my self and sister
when we visit my mum is always clean and tidy mum is always encouraged to have a go at the activities which most of the time she enjoys and her care plan has recently been changed to accommodate her change in her illness I would not hesitate to recommend Elmcroft to other families who need help caring for their family or friends.

Reply from Sarah Willitts, Regional Manager at Elmcroft Care Home

Thank you - this is a lovely review to read. We will be sure to share this with the staff team.

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Review from R B (Son of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Elmcroft for nearly 6 years.
She is very well cared for. She is always clean and tidy.
The staff are very patient with her, especially at meal times and when giving her drinks, as she is totally dependent on them.
The home is always warm. The home is very clean and very tidy.
The
staff are very friendly and very welcoming to us relatives.

Reply from Simba Kanyowa, Regional Support Manager at Elmcroft Care Home

Thank you so much for your kind and thoughtful review. It means a great deal to the whole team at Elmcroft to know that your mum has felt safe, clean, and well cared for over the past six years. We are especially pleased that you've noticed the patience and attentiveness our staff provide at meal and drink times supporting dignity and comfort is always our top priority.It's also lovely to hear that you've found the home to be warm, welcoming, and clean, and that you and your family have felt at ease when visiting. Your feedback about our friendly and approachable team is greatly appreciated and will be shared with all staff members it will certainly give them a well-deserved boost. Thank you again for taking the time to share your experience. We feel privileged to be entrusted with your mums care and will continue to do our best to ensure she remains safe, comfortable, and supported.

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Review from L F (Friend of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have not written a review until now, as I feel this does need to be addressed. The home does not look inviting; first impressions do count. There is very much a lack of communication between staff and management; there has/were a lot of cover-ups with care and some neglect. The assistance bell was
not answered efficiently. The food is not desirable, and care needs are not being supported. I would not recommend this to any of my relatives and/or friends where care is required.

Reply from Celia Lee, Regional Operations Director at Elmcroft Care Home

Thank you for your review - Please accept our apologies if your experience at Elmcroft Care Home fell short, this is never a standard we aim to provide. The welfare of our residents is our priority and over the past several months, improvements have been undertaken at Elmcroft, including within the leadership team. I would ask that you contact me directly, so we can look into your specific concerns as all concerns raised are thoroughly investigated and appropriate action taken, should we have fallen short of our high standards.

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Review from Richard B (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Elmcroft on 12th July after 5 weeks in hospital. He was in a poorly state of health.
In the time to his move to a more local home he received the best possible care from day 1. As this was our 1st experience of a care home we were naturally concerned.
My father regained his
health up to leaving Elmcroft. I have been very happy with everything that was done to make his stay a pleasant one.
Many thanks to all the staff.
Thank you again.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you so much for your kind words which we will share with the team as your feedback is gratefully received and so pleased your father's health has improved.

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Review from Fiona A (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went in back in July. The staff were very friendly, kind, caring and did their best to settle Mum in, they really are all so lovely. There was really only one problem with the home at the time and that was the manager - zero communication, lack of empathy and quite rude. Since the new management
the communication has completely transformed and they have become the face of Elmcroft, always visible, always ready to listen and so friendly and making Mum a number 1 priority. Any concerns the new management have gone above and beyond and I know my mum loved interacting with them. The nurses, carers, cleaners, facilities staff and one member of staff, in particular, have all been wonderful and amazing from day one and I will be so sad not to see them anymore as they always made an effort to say hello and chat to me as well as keeping me up to date on Mum. The cleanliness of the place is second to none, always immaculate and super tidy. The food is outstanding and of excellent quality. Thank you so much to all the staff for looking after my mum.

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Review from Marilyn B (Wife of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in this lovely home for a few weeks after looking after him myself until it was no longer possible I was reluctant to let anyone else take care of him. This home is amazing, the staff are lovely and so very caring so I really needn't have worried. Visitors are always welcomed
and encouraged to join in any functions that are going on, the staff interacts with the residents.
The home is spotlessly clean, my husband is always clean and tidy and dressed in his own clothes. If you have a relative needing care I would recommend this home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you Marilyn for your kind words, the staff really do take pride in all they do to make our resident's lives the best they can be and this will mean so much to them!

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Review from Antony L (Son-in-law of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After seeing my father-in-law very difficult at the hospital, Elmcroft took him, and within days, they had settled him in. The staff are friendly and caring. Very welcoming. Nothing is too much trouble. We feel quite happy to leave him here after a visit. He seems happy. Overall, the management of the
care home is excellent. I'm glad he's in here. It's a very good care home.

Reply from Fiona White, Regional Director at Elmcroft Care Home

I am so pleased your father-in-law has settled in so well at Elmcroft, thank you for your kind review.

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Review from Derek O (Brother of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was treated with dignity, and the care was excellent. The staff were kind and professional. The experience was good despite the circumstances. Exceptional care by all concerned.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for the kind words, our staff work very hard to provide kind and professional care.

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Review from Scott O (Son of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father has been exceptional; we couldn't have asked for any better in his last few days.
Thank you all for all your care and attention.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind comments.

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Review from S L (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's
final resting place so peaceful.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind words.

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Review from Tracey L (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times,
can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.

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Review from Angela O (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft,
you're the best.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your kind words, the team at Elmcroft are very grateful for your feedback.

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Review from J I (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic.
Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not hesitate to contact either myself or the home and we will do everything we can to resolve this for you and your mum and address any concerns you may have.

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Review from S M (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much improved, keep it up.

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Review from Frank G (Husband of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is always clean and warm, does not complain about food. Generally happy about her residency.

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Review from J G (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings.
Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.

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Review from Moir G (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.

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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Elmcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.398 for Elmcroft Care Home is calculated as follows: ( (69 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 103 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.541 Points relating to the number of positive Reviews for Elmcroft Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 8 Positive Reviews ÷ 10.8 = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (4)

Alison

Alison Wakefield

Job Title: Home Manager

Joined: 2024

Hi, I’m Alison – a registered nurse with over 26 years’ experience, mainly in acute care and stroke. I’ve spent much of my career in the NHS, helping to improve and turn around services. I joined Elmcroft Nursing Home to make a real difference in people’s lives and to help create a place where residents feel happy, supported, and truly cared for.

Diana

Diana Nkerabahizi

Job Title: Deputy Manager

Joined: 2025

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.


I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.


I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.


My favourite part of the day is seeing those I look after laugh.

Julie

Julie Redwood

Job Title: Office Manager

Joined: 2024

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.


I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

Julie

Julie Stone

Job Title: Wellbeing Lead

Joined: 2025

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.


Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.

Frequently Asked Questions about Elmcroft Care Home

What types of Care is Elmcroft Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elmcroft Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Elmcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmcroft Care Home to the centre of Maldon?

4.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmcroft Care Home to verify any information. View our terms and conditions. Elmcroft Care Home has an Enhanced Service - more info.