
Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)

the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)

I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)

Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)

the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)

I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.
Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area...
Care Provided by Elmcroft Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are determined, following a specific assessment of individual need.
The price(s) shown are provided by the care home. Contact Elmcroft Care Home for full pricing details and T&Cs.
Contact Elmcroft Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbey Healthcare
- Private Owned
Person in charge
- Alex Bragg (Interim Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times
Parking
- Parking available on site
Elmcroft Care Home Reviews (48)
Elmcroft Care Home has a Review Score of 9.4 (9.442) out of 10, based on 14 reviews in the last 2 years.
Over all time Elmcroft Care Home has 48 reviews.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.
Thank you all for making Dad's final resting place so peaceful.
So sorry for your loss, and thank you for your kind words.
I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times, can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.
Thank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.
Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft, you're the best.
Thank you for your kind words, the team at Elmcroft are very grateful for your feedback.
Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic. Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.
Thank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not hesitate to contact either myself or the home and we will do everything we can to resolve this for you and your mum and address any concerns you may have.
Much improved, keep it up.
My wife is always clean and warm, does not complain about food. Generally happy about her residency.
The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings. Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.
The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.
I feel that since my mom moved to Elmcroft in August 2022, she has improved and seems very happy. Mum has a good relationship with the staff and definitely has a few favourites. When any problems arise, I find the management team assist and rectify what I have asked. Overall, I find the staff friendly and helpful and the home very clean.
I experience a nice, friendly and professional service.
I was made to feel very welcome. The home is clean and calm, with a lovely atmosphere. My aunt and uncle are comfortable and well cared for. Thank you.
My aunt has been at Elmcrodt for almost three years, and during that time, there have been a lot of changes in regard to management, and this has resulted in losses in respect of the care of my aunt, which I have addressed where necessary. However, it is evident that with recent changes to management and structure, there have been improvements, particularly in regard to communication with prompt updates and liaison in respect of my aunt's well-being, care, health, and her presentation has improved. Care during a period of illness - very good.
Elmcroft has improved tenfold since the new manager took over - more consistency in staffing, communication with relatives and activities increased with trips out. Gardens and ground in general, along with redecoration of interiors, have all improved. I feel so much more relaxed after a visit now that I can leave and know my dad is being well cared for. The improvements are ongoing, so I know the interiors will look even better, soon, bedrooms particularly.
2. Buzzer is often left out of reach, or once put away in her cupboard.
3. After several requests for help to feed her, her food is left uneaten as she cannot feed herself.
4. Her clothes go missing, she's often dressed in clothes that are not hers and sometimes her clothes are dirty.
5. During covid, twice I had to go and hunt down her personal wheelchair which was being used by other residents.
My mother has been here, Elmcroft, for eight weeks now. The staff are lovely and hard working. More cleaners are needed as I often clean my mum's rooms. They are extremely short-staffed. The nurses, carers and cleaners do their best but are spread extremely thinly. The receptionist is rude and is on some kind of power trip and changes the rules on a daily basis as to whom is visiting. Overall it's satisfactory but you have to ask a thousand times for anything to get done or do it yourself.
Elmcroft accepted dad (who has Alzheimer's) when other facilities found his behaviour too challenging, and they've been with him on the journey for nearly 4 years now. He's gone from mobile to bedbound, verbal to not; as his needs have changed, the care has changed appropriately and well. As his only relative and living overseas, they've worked hard to enable ongoing communication and weekly Zooms. They managed very well through COVID and the intense challenges that posed. I have confidence in the team, which being so far away is key.
Thank you for such a positive review, caring for your dad is a pleasure.
My aunt has been in Elmcroft for some time now due to Alzheimer’s. Due to the pandemic, we have been unable to visit for most of this time, however, the communication from the new manager and the pictures on the Facebook page and calls from staff has been amazing. We are now able to visit and can see the hard work and improvements that are being made.
My mother, who has Alzheimer's has been a resident at Elmcroft for a few years now. Due to Covid, we have been unable to visit in person since last year. There are new managers at Elmcroft who have been making improvements and I do feel that communication is now good and that as relatives our concerns have been listened to and acted on. The staff are caring and when we have seen them treat Mum with respect. We have been pleased to see more photographs of activities and of Mum on the home's private Facebook page.
My wife has been at Elmcroft for over three years. We have found that Elmcroft has improved considerably with a recent change of management team. Staff levels are good and staff more involved both in the care aspects and activities. Accommodation is good and clean and well maintained, food from what I hear is good and satisfying so no complaints. During this difficult period of lockdown, there has been good communication from management to relatives via photographs, videos and Zoom calls which is much appreciated. Staff seems happy and caring and generally, there is a good atmosphere around the care home. Any requests for support or information are dealt with promptly. A friendly feeling and I am well satisfied with the care offered.
Thank you for taking the time to provide us with such positive feedback. It is so lovely for us to hear that you have seen so many recent positive changes within the home. It is an absolute pleasure to care for your wife here at Elmcroft.
A very caring home. Constant staff shortages so have to use an agency - poor for permanent staff's morale as they earn more. Also not nearly as good. Residents could ve showered/bathed more regularly but again staff shortages hamper this. Cannot believe staff aren't paid for their breaks. The home is now for dementia and so wouldn't recommend it to anybody like my mum.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Elmcroft Care Home.
There are no upcoming events for Elmcroft Care Home.
Awards / Recognitions (8)
- 16 Jun 2025Recipient: Abbey Healthcare
- 06 Jun 2025Recipient: Abbey Healthcare
- 19 Nov 2022Recipient: Abbey Healthcare
Accreditations
There are no accreditations posted yet for Elmcroft Care Home.
Meet the Team (4)

With more than 35 years of experience in health and social care, Judith has dedicated her career to delivering exceptional care and enhancing the quality of life for older people.
Judith holds her Registered Managers Award (RMA) and Level 4 qualification in Health and Social Care and has worked as a Registered Manager across Suffolk and Essex. During her career, she has led a wide range of nursing, residential and dementia care services, including the successful development of a specialist Montessori Memory Centre.
Throughout her career, Judith has developed a strong track record of transforming services and creating high-quality care environments. She has led positive cultural change, refurbishment programmes, successful CQC inspections and service re-registrations, while supporting teams to achieve excellent outcomes for residents.
One of Judith’s proudest achievements was leading a dedicated team to achieve an Outstanding CQC rating, reflecting the team’s shared commitment to delivering the highest standards of care.
Judith is passionate about creating warm, welcoming environments where every resident is treated with dignity, compassion and respect. She believes that truly person-centred care means understanding each resident’s individual life story, choices and aspirations, while supporting them to maintain their independence, sense of identity and purpose.
She also enjoys developing and inspiring care teams, encouraging colleagues to deliver care that is not only safe and effective, but meaningful and enriching. Judith is particularly passionate about embracing innovative approaches that enhance residents’ wellbeing and make everyday life at the home enjoyable and fulfilling.
As the new Care Home Manager at Elmcroft Care Home, Judith feels privileged to lead the team and work alongside colleagues, residents and their families to create a home where everyone feels valued, supported and cared for as an individual.
Her commitment is to ensure that every resident receives the highest standard of holistic care, within an environment that promotes comfort, happiness, dignity and the best possible quality of life.

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.
I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.
I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.
My favourite part of the day is seeing those I look after laugh.

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.
I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.
Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.
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