Elmcroft Care Home

Thank you all for making Dad's final resting place so peaceful.

I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times, can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.

Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft, you're the best.

Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic. Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.

Much improved, keep it up.

My wife is always clean and warm, does not complain about food. Generally happy about her residency.

The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings. Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.

The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.

I feel that since my mom moved to Elmcroft in August 2022, she has improved and seems very happy. Mum has a good relationship with the staff and definitely has a few favourites. When any problems arise, I find the management team assist and rectify what I have asked. Overall, I find the staff friendly and helpful and the home very clean.

I experience a nice, friendly and professional service.

I was made to feel very welcome. The home is clean and calm, with a lovely atmosphere. My aunt and uncle are comfortable and well cared for. Thank you.

My aunt has been at Elmcrodt for almost three years, and during that time, there have been a lot of changes in regard to management, and this has resulted in losses in respect of the care of my aunt, which I have addressed where necessary. However, it is evident that with recent changes to management and structure, there have been improvements, particularly in regard to communication with prompt updates and liaison in respect of my aunt's well-being, care, health, and her presentation has improved. Care during a period of illness - very good.

Elmcroft has improved tenfold since the new manager took over - more consistency in staffing, communication with relatives and activities increased with trips out. Gardens and ground in general, along with redecoration of interiors, have all improved. I feel so much more relaxed after a visit now that I can leave and know my dad is being well cared for. The improvements are ongoing, so I know the interiors will look even better, soon, bedrooms particularly.

5. During covid, twice I had to go and hunt down her personal wheelchair which was being used by other residents.

My mother has been here, Elmcroft, for eight weeks now. The staff are lovely and hard working. More cleaners are needed as I often clean my mum's rooms. They are extremely short-staffed. The nurses, carers and cleaners do their best but are spread extremely thinly. The receptionist is rude and is on some kind of power trip and changes the rules on a daily basis as to whom is visiting. Overall it's satisfactory but you have to ask a thousand times for anything to get done or do it yourself.

Elmcroft accepted dad (who has Alzheimer's) when other facilities found his behaviour too challenging, and they've been with him on the journey for nearly 4 years now. He's gone from mobile to bedbound, verbal to not; as his needs have changed, the care has changed appropriately and well. As his only relative and living overseas, they've worked hard to enable ongoing communication and weekly Zooms. They managed very well through COVID and the intense challenges that posed. I have confidence in the team, which being so far away is key.

My aunt has been in Elmcroft for some time now due to Alzheimer’s. Due to the pandemic, we have been unable to visit for most of this time, however, the communication from the new manager and the pictures on the Facebook page and calls from staff has been amazing. We are now able to visit and can see the hard work and improvements that are being made.

My mother, who has Alzheimer's has been a resident at Elmcroft for a few years now. Due to Covid, we have been unable to visit in person since last year. There are new managers at Elmcroft who have been making improvements and I do feel that communication is now good and that as relatives our concerns have been listened to and acted on. The staff are caring and when we have seen them treat Mum with respect. We have been pleased to see more photographs of activities and of Mum on the home's private Facebook page.

My wife has been at Elmcroft for over three years. We have found that Elmcroft has improved considerably with a recent change of management team. Staff levels are good and staff more involved both in the care aspects and activities. Accommodation is good and clean and well maintained, food from what I hear is good and satisfying so no complaints. During this difficult period of lockdown, there has been good communication from management to relatives via photographs, videos and Zoom calls which is much appreciated. Staff seems happy and caring and generally, there is a good atmosphere around the care home. Any requests for support or information are dealt with promptly. A friendly feeling and I am well satisfied with the care offered.

A very caring home. Constant staff shortages so have to use an agency - poor for permanent staff's morale as they earn more. Also not nearly as good. Residents could ve showered/bathed more regularly but again staff shortages hamper this. Cannot believe staff aren't paid for their breaks. The home is now for dementia and so wouldn't recommend it to anybody like my mum.