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Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon, Essex CM9 8JX
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Office staff, management and nurses are exceptional - staff always helpful and pleasant.P J T(Daughter of Resident/Service User)
Elmcroft Care Home, Maldon
the staff are so friendly and nothing is ever a problem for themJason L(Son of Resident/Service User)
Elmcroft Care Home, Maldon
I would have no hesitation in recommending Elmcroft to anyone.Alan K(Son of Resident/Service User)
Elmcroft Care Home, Maldon

Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area...  

Care Provided by Elmcroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,400From £1,400

Fees are determined, following a specific assessment of individual need.

Contact Elmcroft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alex Bragg (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (52)

Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times

Parking

  • Parking available on site

Elmcroft Care Home Reviews (48)

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9.4

Elmcroft Care Home has a Review Score of 9.4 (9.442) out of 10, based on 14 reviews in the last 2 years. Over all time Elmcroft Care Home has 48 reviews.

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Review from S L (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience
Everyone in Elmcroft has been so kind and helpful in dealing with my dad and members of our family.
Every care has been given. They have kept him clean and comfortable. They have always addressed him by his name. I cannot fault the care of my dad. Wonderful staff.

Thank you all for making Dad's final resting place so peaceful.

Reply from Fiona White, Regional Director at Elmcroft Care Home

So sorry for your loss, and thank you for your kind words.

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Review from Tracey L (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card
Overall Experience

I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times, can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.

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Review from Angela O (Wife of Resident) published on 14 August 2023 Submitted via Postal Card
Overall Experience

Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft, you're the best.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for your kind words, the team at Elmcroft are very grateful for your feedback.

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Review from J I (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic. Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.

Reply from Fiona White, Regional Director at Elmcroft Care Home

Thank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not hesitate to contact either myself or the home and we will do everything we can to resolve this for you and your mum and address any concerns you may have.

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Review from S M (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

Much improved, keep it up.

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Review from Frank G (Husband of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

My wife is always clean and warm, does not complain about food. Generally happy about her residency.

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Review from J G (Wife of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings. Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.

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Review from Moir G (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.

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Review from Rita C (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

I feel that since my mom moved to Elmcroft in August 2022, she has improved and seems very happy. Mum has a good relationship with the staff and definitely has a few favourites. When any problems arise, I find the management team assist and rectify what I have asked. Overall, I find the staff friendly and helpful and the home very clean.

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Review from Bintun T (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card
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I experience a nice, friendly and professional service.

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Review from D M (Niece of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

I was made to feel very welcome. The home is clean and calm, with a lovely atmosphere. My aunt and uncle are comfortable and well cared for. Thank you.

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Review from Sarah T (Niece of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

My aunt has been at Elmcrodt for almost three years, and during that time, there have been a lot of changes in regard to management, and this has resulted in losses in respect of the care of my aunt, which I have addressed where necessary. However, it is evident that with recent changes to management and structure, there have been improvements, particularly in regard to communication with prompt updates and liaison in respect of my aunt's well-being, care, health, and her presentation has improved. Care during a period of illness - very good.

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Review from Willow W (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

Elmcroft has improved tenfold since the new manager took over - more consistency in staffing, communication with relatives and activities increased with trips out. Gardens and ground in general, along with redecoration of interiors, have all improved. I feel so much more relaxed after a visit now that I can leave and know my dad is being well cared for. The improvements are ongoing, so I know the interiors will look even better, soon, bedrooms particularly.

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Review from M G (Granddaughter of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience
1. Lack of communication regarding medication and GP care.
2. Buzzer is often left out of reach, or once put away in her cupboard.
3. After several requests for help to feed her, her food is left uneaten as she cannot feed herself.
4. Her clothes go missing, she's often dressed in clothes that are not hers and sometimes her clothes are dirty.

5. During covid, twice I had to go and hunt down her personal wheelchair which was being used by other residents.

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Review from Christine N (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card
Overall Experience

My mother has been here, Elmcroft, for eight weeks now. The staff are lovely and hard working. More cleaners are needed as I often clean my mum's rooms. They are extremely short-staffed. The nurses, carers and cleaners do their best but are spread extremely thinly. The receptionist is rude and is on some kind of power trip and changes the rules on a daily basis as to whom is visiting. Overall it's satisfactory but you have to ask a thousand times for anything to get done or do it yourself.

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Review from R G (Son of Resident) published on 10 August 2022 Submitted via Website
Overall Experience

Elmcroft accepted dad (who has Alzheimer's) when other facilities found his behaviour too challenging, and they've been with him on the journey for nearly 4 years now. He's gone from mobile to bedbound, verbal to not; as his needs have changed, the care has changed appropriately and well. As his only relative and living overseas, they've worked hard to enable ongoing communication and weekly Zooms. They managed very well through COVID and the intense challenges that posed. I have confidence in the team, which being so far away is key.

Reply from Kim Eagleton, Home Manager at Elmcroft Care Home

Thank you for such a positive review, caring for your dad is a pleasure.

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Review from SG (Niece of Resident) published on 24 May 2021 Submitted via Website
Overall Experience

My aunt has been in Elmcroft for some time now due to Alzheimer’s. Due to the pandemic, we have been unable to visit for most of this time, however, the communication from the new manager and the pictures on the Facebook page and calls from staff has been amazing. We are now able to visit and can see the hard work and improvements that are being made.

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Review from Sally B (Daughter of Resident) published on 11 March 2021 Submitted via Website
Overall Experience

My mother, who has Alzheimer's has been a resident at Elmcroft for a few years now. Due to Covid, we have been unable to visit in person since last year. There are new managers at Elmcroft who have been making improvements and I do feel that communication is now good and that as relatives our concerns have been listened to and acted on. The staff are caring and when we have seen them treat Mum with respect. We have been pleased to see more photographs of activities and of Mum on the home's private Facebook page.

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Review from Clive G (Husband of Resident) published on 10 March 2021 Submitted via Website
Overall Experience

My wife has been at Elmcroft for over three years. We have found that Elmcroft has improved considerably with a recent change of management team. Staff levels are good and staff more involved both in the care aspects and activities. Accommodation is good and clean and well maintained, food from what I hear is good and satisfying so no complaints. During this difficult period of lockdown, there has been good communication from management to relatives via photographs, videos and Zoom calls which is much appreciated. Staff seems happy and caring and generally, there is a good atmosphere around the care home. Any requests for support or information are dealt with promptly. A friendly feeling and I am well satisfied with the care offered.

Reply from Joann Harmon, Home Manager at Elmcroft Care Home

Thank you for taking the time to provide us with such positive feedback. It is so lovely for us to hear that you have seen so many recent positive changes within the home. It is an absolute pleasure to care for your wife here at Elmcroft.

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Review from Judy L (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card
Overall Experience

A very caring home. Constant staff shortages so have to use an agency - poor for permanent staff's morale as they earn more. Also not nearly as good. Residents could ve showered/bathed more regularly but again staff shortages hamper this. Cannot believe staff aren't paid for their breaks. The home is now for dementia and so wouldn't recommend it to anybody like my mum.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 December 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (8)

  • 16 Jun 2025Recipient: Abbey Healthcare
  • 06 Jun 2025Recipient: Abbey Healthcare
  • 19 Nov 2022Recipient: Abbey Healthcare

Accreditations

There are no accreditations posted yet for Elmcroft Care Home.

Meet the Team (4)

Judith Worrall
Judith WorrallJob Title:Registered Home ManagerJoined: 2026

With more than 35 years of experience in health and social care, Judith has dedicated her career to delivering exceptional care and enhancing the quality of life for older people.

Judith holds her Registered Managers Award (RMA) and Level 4 qualification in Health and Social Care and has worked as a Registered Manager across Suffolk and Essex. During her career, she has led a wide range of nursing, residential and dementia care services, including the successful development of a specialist Montessori Memory Centre.

Throughout her career, Judith has developed a strong track record of transforming services and creating high-quality care environments. She has led positive cultural change, refurbishment programmes, successful CQC inspections and service re-registrations, while supporting teams to achieve excellent outcomes for residents.

One of Judith’s proudest achievements was leading a dedicated team to achieve an Outstanding CQC rating, reflecting the team’s shared commitment to delivering the highest standards of care.

Judith is passionate about creating warm, welcoming environments where every resident is treated with dignity, compassion and respect. She believes that truly person-centred care means understanding each resident’s individual life story, choices and aspirations, while supporting them to maintain their independence, sense of identity and purpose.

She also enjoys developing and inspiring care teams, encouraging colleagues to deliver care that is not only safe and effective, but meaningful and enriching. Judith is particularly passionate about embracing innovative approaches that enhance residents’ wellbeing and make everyday life at the home enjoyable and fulfilling.

As the new Care Home Manager at Elmcroft Care Home, Judith feels privileged to lead the team and work alongside colleagues, residents and their families to create a home where everyone feels valued, supported and cared for as an individual.

Her commitment is to ensure that every resident receives the highest standard of holistic care, within an environment that promotes comfort, happiness, dignity and the best possible quality of life.

Diana Nkerabahizi
Diana NkerabahiziJob Title:Deputy ManagerJoined: 2025

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.

I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.

I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.

My favourite part of the day is seeing those I look after laugh.

Julie Redwood
Julie RedwoodJob Title:Office ManagerJoined: 2024

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.

I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

Julie Stone
Julie StoneJob Title:Wellbeing LeadJoined: 2025

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.

Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmcroft Care Home to verify any information. View our terms and conditions. Elmcroft Care Home has an Enhanced Service -more info.