Elmcroft Care Home

Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX
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9.4 47 Reviews
  • Elmcroft Care Home, Maldon
Elmcroft Care Home, is modern purpose-built single storey home situated in a rural tranquil location near the village of Tolleshunt Major, Maldon, Essex. The home is registered to provide both residential and nursing care for up to 54 residents in two separate units. Both buildings are designed to provide a pleasant and comfortable environment.

Each unit has separate living areas, with self-contained kitchens, bathrooms, lounges and dining areas. Each living area has around 26 bedrooms. All bedrooms are single with en-suite facilities. Two of the rooms have been specifically designed and can be made available as a shared double if they so wish.

All residents are encouraged to bring their own ornaments and smaller items of furniture (in line with fire regulations) to personalise their room.

The home has a fully equipped central kitchen and trained catering staff. A varied diet and daily choices are offered at each mealtime and special diets can be catered for.

The care home employs people from a variety of backgrounds and are committed to developing staff with an excellent training programme.
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Care Provided by Elmcroft Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Fees are determined, following a specific assessment of individual need.

The price(s) shown are provided by the care home. Contact Elmcroft Care Home for full pricing details and T&Cs.

Contact Elmcroft Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Elmcroft Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alex Bragg (Interim Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visiting is permitted 24 hours of the day apart from when Protected Meals times. Please contact the service to ascertain times

Parking

  • Parking available on site

Elmcroft Care Home Reviews (47)

9.4

Elmcroft Care Home has a Review Score of 9.4 (9.387) out of 10, based on 13 reviews in the last 2 years.
Over all time Elmcroft Care Home has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elmcroft Care Home
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Total of 47, showing 21-40
Review from Tracey L (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so upset when my dad had to go into a care home as his awake through the night with his dementia, but I was pleasantly surprised! My dad settled in quite quickly. The staff are lovely and caring and already know my dad's ways. The food is yummy, and they show respect for my dad, who, at times,
can be very difficult. Overall, I can go home knowing my dad is safe and well looked after, which is a huge weight off of my mind. I would recommend Elmcroft Care Home without a doubt.
Reply from Fiona White, Regional Director at Elmcroft Care HomeThank you for your recommendation and for taking the time to share your comments and we are pleased to hear that your dad has settled in so well.
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Review from Angela O (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff/carers are very caring, helpful and very polite and professional in all aspects. Their attitude to the family could not be better. I could not wish for my husband to be treated any better; they have been wonderful. Courteous and loving in his final days/hours. Well done, Elmcroft,
you're the best.
Reply from Fiona White, Regional Director at Elmcroft Care HomeThank you for your kind words, the team at Elmcroft are very grateful for your feedback.
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Review from J I (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum is usually clean, warm and comfortable. She sleeps most of the time now so we don't know what she's like or what she does between visits. Mum's glasses, a hand-stitched blanket and other named items have been missing for several months. This is not uncommon! The admin and/or management is erratic.
Emails are not often answered. Appointments to visit are not often confirmed. The meeting minutes are not forwarded as promised.
Reply from Fiona White, Regional Director at Elmcroft Care HomeThank you for taking the time to raise your concerns. We take every opportunity to learn from feedback given to improve our service, and will always aim to resolve any issues that arise. Please do not hesitate to contact either myself or the home and we will do everything we can to resolve this for you and your mum and address any concerns you may have.
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Review from S M (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Much improved, keep it up.
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Review from Frank G (Husband of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is always clean and warm, does not complain about food. Generally happy about her residency.
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Review from J G (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is set in a lovely location and all residents have access to secure gardens and grounds. All residents appear well cared for and contented. The staff are excellent, there is good interaction between staff and residents. Recently, activities have increased with the re-introduction of outings.
Music and dancing are particularly important to my husband and it is lovely that the staff find time to dance with him. Meals are good, with all diets catered for. I am pleased with the care my husband receives at Elmcroft.
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Review from Moir G (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The improvements this past six months have been astonishing. The team at Elmcroft go above and beyond for my mum. They are understanding of her needs and encourage her to join in activities etc. My mum's demanding and more so as the dementia increases. Thank you.
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Review from Rita C (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that since my mom moved to Elmcroft in August 2022, she has improved and seems very happy. Mum has a good relationship with the staff and definitely has a few favourites. When any problems arise, I find the management team assist and rectify what I have asked. Overall, I find the staff friendly
and helpful and the home very clean.
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Review from Bintun T (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I experience a nice, friendly and professional service.
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Review from D M (Niece of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel very welcome. The home is clean and calm, with a lovely atmosphere. My aunt and uncle are comfortable and well cared for. Thank you.
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Review from Sarah T (Niece of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Elmcrodt for almost three years, and during that time, there have been a lot of changes in regard to management, and this has resulted in losses in respect of the care of my aunt, which I have addressed where necessary. However, it is evident that with recent changes to management
and structure, there have been improvements, particularly in regard to communication with prompt updates and liaison in respect of my aunt's well-being, care, health, and her presentation has improved. Care during a period of illness - very good.
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Review from Willow W (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elmcroft has improved tenfold since the new manager took over - more consistency in staffing, communication with relatives and activities increased with trips out. Gardens and ground in general, along with redecoration of interiors, have all improved. I feel so much more relaxed after a visit now that
I can leave and know my dad is being well cared for. The improvements are ongoing, so I know the interiors will look even better, soon, bedrooms particularly.
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Review from M G (Granddaughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
1. Lack of communication regarding medication and GP care.
2. Buzzer is often left out of reach, or once put away in her cupboard.
3. After several requests for help to feed her, her food is left uneaten as she cannot feed herself.
4. Her clothes go missing, she's often dressed in clothes that are
not hers and sometimes her clothes are dirty.
5. During covid, twice I had to go and hunt down her personal wheelchair which was being used by other residents.
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Review from Christine N (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been here, Elmcroft, for eight weeks now. The staff are lovely and hard working. More cleaners are needed as I often clean my mum's rooms. They are extremely short-staffed. The nurses, carers and cleaners do their best but are spread extremely thinly. The receptionist is rude and is on
some kind of power trip and changes the rules on a daily basis as to whom is visiting. Overall it's satisfactory but you have to ask a thousand times for anything to get done or do it yourself.
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Review from R G (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elmcroft accepted dad (who has Alzheimer's) when other facilities found his behaviour too challenging, and they've been with him on the journey for nearly 4 years now. He's gone from mobile to bedbound, verbal to not; as his needs have changed, the care has changed appropriately and well. As his only
relative and living overseas, they've worked hard to enable ongoing communication and weekly Zooms. They managed very well through COVID and the intense challenges that posed. I have confidence in the team, which being so far away is key.
Reply from Kim Eagleton, Home Manager at Elmcroft Care HomeThank you for such a positive review, caring for your dad is a pleasure.
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Review from SG (Niece of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Elmcroft for some time now due to Alzheimer’s. Due to the pandemic, we have been unable to visit for most of this time, however, the communication from the new manager and the pictures on the Facebook page and calls from staff has been amazing. We are now able to visit and can see
the hard work and improvements that are being made.
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Review from Sally B (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother, who has Alzheimer's has been a resident at Elmcroft for a few years now. Due to Covid, we have been unable to visit in person since last year. There are new managers at Elmcroft who have been making improvements and I do feel that communication is now good and that as relatives our concerns
have been listened to and acted on. The staff are caring and when we have seen them treat Mum with respect. We have been pleased to see more photographs of activities and of Mum on the home's private Facebook page.
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Review from Clive G (Husband of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Elmcroft for over three years. We have found that Elmcroft has improved considerably with a recent change of management team. Staff levels are good and staff more involved both in the care aspects and activities. Accommodation is good and clean and well maintained, food from what
I hear is good and satisfying so no complaints. During this difficult period of lockdown, there has been good communication from management to relatives via photographs, videos and Zoom calls which is much appreciated. Staff seems happy and caring and generally, there is a good atmosphere around the care home. Any requests for support or information are dealt with promptly. A friendly feeling and I am well satisfied with the care offered.
Reply from Joann Harmon, Home Manager at Elmcroft Care HomeThank you for taking the time to provide us with such positive feedback. It is so lovely for us to hear that you have seen so many recent positive changes within the home. It is an absolute pleasure to care for your wife here at Elmcroft.
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Review from Judy L (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring home. Constant staff shortages so have to use an agency - poor for permanent staff's morale as they earn more. Also not nearly as good. Residents could ve showered/bathed more regularly but again staff shortages hamper this. Cannot believe staff aren't paid for their breaks. The home is
now for dementia and so wouldn't recommend it to anybody like my mum.
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Review from K W (Daughter of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident of Elmcroft since November 2016. Whilst unsettled at first, she has become accepting of her disabilities albeit sometimes very confused with her dementia. We as a family, are satisfied with the care mum gets. We visit four times a week, so monitor her status very vigorously.
The care is good but always could be improved. Carers need to be reminded, it is the residents home, and therefore shouldn't be a 'chore' to look after them. Paperwork is excessive, and more time should be spent with residents.
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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Elmcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.587 for Elmcroft Care Home is calculated as follows: ( (116 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 150 Ratings = 4.587
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Elmcroft Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

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Alex Bragg

Job Title: Interim Manager

Alex Bragg is the regional manager who is managing Elmcroft care home as an interim manager. Please contact Alex Bragg for any further information on Elmcroft Care Home

Diana

Diana Nkerabahizi

Job Title: Deputy Manager Joined: 2025

My name is Diana and I am a Registered Nurse of over 16 years. I joined Elmcroft Care Home in April 2025 as the Deputy Manager.


I've always enjoyed working in care homes because it gives the chance to really get to know the residents and support them in a personal and meaningful way.


I care deeply about making sure everyone feels safe, respected and well looked after. I'm also passionate about supporting the team and helping create a positive and caring environment for both staff and residents.


My favourite part of the day is seeing those I look after laugh.

Julie

Julie Redwood

Job Title: Office Manager Joined: 2024

My name is Julie and I am the Office Manager at Elmcroft Care Home, I joined in 2024 and my role is to meet and greet and help run the business functions of the care home.


I bring many years of experience of administration with me and my favourite part of the day is saying hello to residents in the morning when coming through the door.

Julie

Julie Stone

Job Title: Wellbeing Lead Joined: 2025

My name is Julie and I have worked as an Activities Coordinator for many years and joined Elmcroft in January 25. From the moment I started, I’ve truly loved every minute spent with our wonderful residents—they bring me so much joy every day.


Creating moments of happiness through meaningful activities is the most rewarding part of my role. I’ve developed a bespoke activity programme that is tailored to each resident’s individual interests and needs, ensuring a person-centred approach to care. I always encourage feedback and suggestions so that the activities we offer remain engaging, inclusive, and enjoyable for everyone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elmcroft Care Home to verify any information. View our terms and conditions. Elmcroft Care Home has an Enhanced Service - more info.