Submit a Review for Ashcroft Nursing Home
Fairview Close, Cliftonville, Margate, CT9 2QE
View full details of Ashcroft Nursing HomeLatest Reviews for Ashcroft Nursing Home
28 January 2026
We are very happy with the care our mother receives in this care home.The staff are really lovely and caring.
27 January 2026
My mum's care is excellent. Staff are all like one big family, and have kept us updated with all my mum's care. It's so welcoming here, I would one hundred per cent recommend Ashcroft House to anyone requiring these services, excellent all round.
21 January 2026
No major complaints with care home only one thing could be improved and that is not to misplaced items of clothing I have brought. Every single item goes missing never to be seen again.
02 October 2025
My wife having advanced mixed dementia receives good care particularly as she cannot call for aseismic. I find the full-time care assistance very capable and helpful but due to manning levels especially at weekends agency staff are not as good. Her room is good and we can customise the place to our
liking. The food is good and feeding assistance is available. It is essential nursing staff are available and again they are good at the care they offer. The external GP is not reactive as I would like. There are many activities organised with outings, events and internal activities arranged. The management listen to my concerns and react accordingly. I am very happy that my wife is in Ashcroft.
15 May 2025
Service is good by staff but the food could be better, more soft dinners and softer puddings, everything else is ok. Softer food as I can't eat hard food as I can't chew it very well and it doesn't go down.
28 February 2025
In my experience. I love this care home. The staff are lovely, and they treat my dad well and with respect, and I couldn't ask for more.
04 June 2024
The management are very good. Food and cleanliness of rooms is very poor.
The staff are generally good but weekends everything seems to go downhill.
04 June 2024
I am happy with the care my mother receives in Ashcroft.
She is very fond of the staff and she feels very much at home.
I wish there was more going on in the lounges in the way of activities although their aim is to improve this shortly.
I am always notified if there is a problem with Mum and am
kept up to date with any changes in her medications etc.
03 June 2024
Very happy with the way Mum is looked after.
29 May 2024
In general, my partner is looked after in a satisfactory manner, but I do find that some staff need to improve their training.
Some meals are better than others, the portions are bigger than necessary but could be served warmer.
29 May 2024
I have been well supported through my illnesses/condition whilst I have been here during the last 3 1/2 years. My medication is provided promptly each day, along with other needs I have on a daily basis.
Overall I am very satisfied with all services provided for me.
28 May 2024
Good.
28 May 2024
We find that the home is very good. They look after my mum very well, even though she has a lot of things wrong with her health.
28 May 2024
The care for Mum is very good so far.
Staff are lovely friendly and kind.
When I have questions, staff always try to help.
15 May 2024
I arrived at Ashcroft House following a major operation in hospital for cancer, through social services. My first impressions were of a clean and comfortable surrounding.
All the staff were welcoming and attentive.
Everything felt - and still is - a high-quality and effective service, two years
on nearly!
With plenty of activities available to fill the days. And while promoting a "back to health" service setting.
14 May 2024
Staff are excellent, very understanding and caring. Dad is very happy at Ashcroft he is very fond of all staff, all his needs are met. He is looked after really well and I am kept updated of any changes. The social media group is good I get to see Dad enjoying the entertainment via video messages.
Visiting hours are very flexible. Dad is on pureed food and 90% of time has a clean plate.
Have and do recommend home to friends etc. who have family with dementia.
10 May 2024
My experience at Ashcroft Care Home has always been positive. All members of staff I've encountered over the last few years have been polite, friendly and professional. I and other family and friends have called without prior notice, and my resident relative is always found to be clean, tidy, well
cared for and seems content.
10 May 2024
I have the pleasure of my nan staying here. My nan has dementia which can be hard at times. When I was looking after my nan at my house, it got tougher and tougher so I had to make a brave decision to let a nursing home take care of her. I was a bit dubious at first, but once my nan settled in, I
knew I made the right decision. The staff are very helpful, plus they all seem to be happy at their job, which is always a nice thing to see. I get updates, phone calls and even pictures to see how she is getting on. If I get like my nan, I wouldn't mind having her room.
10 May 2024
Mum has been in Ashcroft Nursing Home for some time now, her care is exceptional.
The staff have so much patience with the residents and make them feel special.
I am more than happy with the care Mum has.
Her food is always very well cooked and looks very appetising.
10 May 2024
My dad seems happy in his care home and it seems to meet all his needs. Always good food, although my dad doesn't like vegetables at all. And you are listened to if you have a problem which I think is very important.
Latest Reviews for Ashcroft Nursing Home
28 January 2026
We are very happy with the care our mother receives in this care home.The staff are really lovely and caring.
27 January 2026
My mum's care is excellent. Staff are all like one big family, and have kept us updated with all my mum's care. It's so welcoming here, I would one hundred per cent recommend Ashcroft House to anyone requiring these services, excellent all round.
21 January 2026
No major complaints with care home only one thing could be improved and that is not to misplaced items of clothing I have brought. Every single item goes missing never to be seen again.
02 October 2025
My wife having advanced mixed dementia receives good care particularly as she cannot call for aseismic. I find the full-time care assistance very capable and helpful but due to manning levels especially at weekends agency staff are not as good. Her room is good and we can customise the place to our
liking. The food is good and feeding assistance is available. It is essential nursing staff are available and again they are good at the care they offer. The external GP is not reactive as I would like. There are many activities organised with outings, events and internal activities arranged. The management listen to my concerns and react accordingly. I am very happy that my wife is in Ashcroft.
15 May 2025
Service is good by staff but the food could be better, more soft dinners and softer puddings, everything else is ok. Softer food as I can't eat hard food as I can't chew it very well and it doesn't go down.
28 February 2025
In my experience. I love this care home. The staff are lovely, and they treat my dad well and with respect, and I couldn't ask for more.
04 June 2024
The management are very good. Food and cleanliness of rooms is very poor.
The staff are generally good but weekends everything seems to go downhill.
04 June 2024
I am happy with the care my mother receives in Ashcroft.
She is very fond of the staff and she feels very much at home.
I wish there was more going on in the lounges in the way of activities although their aim is to improve this shortly.
I am always notified if there is a problem with Mum and am
kept up to date with any changes in her medications etc.
03 June 2024
Very happy with the way Mum is looked after.
29 May 2024
In general, my partner is looked after in a satisfactory manner, but I do find that some staff need to improve their training.
Some meals are better than others, the portions are bigger than necessary but could be served warmer.
29 May 2024
I have been well supported through my illnesses/condition whilst I have been here during the last 3 1/2 years. My medication is provided promptly each day, along with other needs I have on a daily basis.
Overall I am very satisfied with all services provided for me.
28 May 2024
Good.
28 May 2024
We find that the home is very good. They look after my mum very well, even though she has a lot of things wrong with her health.
28 May 2024
The care for Mum is very good so far.
Staff are lovely friendly and kind.
When I have questions, staff always try to help.
15 May 2024
I arrived at Ashcroft House following a major operation in hospital for cancer, through social services. My first impressions were of a clean and comfortable surrounding.
All the staff were welcoming and attentive.
Everything felt - and still is - a high-quality and effective service, two years
on nearly!
With plenty of activities available to fill the days. And while promoting a "back to health" service setting.
14 May 2024
Staff are excellent, very understanding and caring. Dad is very happy at Ashcroft he is very fond of all staff, all his needs are met. He is looked after really well and I am kept updated of any changes. The social media group is good I get to see Dad enjoying the entertainment via video messages.
Visiting hours are very flexible. Dad is on pureed food and 90% of time has a clean plate.
Have and do recommend home to friends etc. who have family with dementia.
10 May 2024
My experience at Ashcroft Care Home has always been positive. All members of staff I've encountered over the last few years have been polite, friendly and professional. I and other family and friends have called without prior notice, and my resident relative is always found to be clean, tidy, well
cared for and seems content.
10 May 2024
I have the pleasure of my nan staying here. My nan has dementia which can be hard at times. When I was looking after my nan at my house, it got tougher and tougher so I had to make a brave decision to let a nursing home take care of her. I was a bit dubious at first, but once my nan settled in, I
knew I made the right decision. The staff are very helpful, plus they all seem to be happy at their job, which is always a nice thing to see. I get updates, phone calls and even pictures to see how she is getting on. If I get like my nan, I wouldn't mind having her room.
10 May 2024
Mum has been in Ashcroft Nursing Home for some time now, her care is exceptional.
The staff have so much patience with the residents and make them feel special.
I am more than happy with the care Mum has.
Her food is always very well cooked and looks very appetising.
10 May 2024
My dad seems happy in his care home and it seems to meet all his needs. Always good food, although my dad doesn't like vegetables at all. And you are listened to if you have a problem which I think is very important.