Ashcroft Residential Home

Fairview Close, Cliftonville, Margate CT9 2QE

Ashcroft Residential Home, Margate, Kent
Ashcroft Residential Home, Margate, Kent
Ashcroft Residential Home, Margate, Kent

Ashcroft House Nursing Home is located in a pleasant seaside location, making for a calm and picturesque environment in which to experience expert and innovative care.

Seventy-nine comfortable bedrooms are available at this well-staffed facility, which also includes a sensory room, a private garden and a number of lounges in which to socialise.

A healthy combination of talent and experience has allowed the home to achieve impressive care results, together with a varied activities programme and selection of outings that contribute to the mental and physical fitness of residents.

Group: Regal Care Trading Ltd

Person in charge: Delyth Brown (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Age over 65. Ages 60+.

Single Rooms: 76

Shared Rooms: 6

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact Ashcroft Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashcroft Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Ashcroft Residential Home has a Review Score of 8.6 (8.560)

The Review Score of 8.6 (maximum of 10) for Ashcroft Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ashcroft Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Ashcroft Residential Home is calculated as follows: ( (59 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.977 Points relating to the number of positive Reviews for Ashcroft Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 4 Reviews ÷ 17.6 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashcroft Residential Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashcroft Residential Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has been at this home for over a year and I have visited almost every day. Staff are highly skilled professional carers, able to judge a resident's well-being and swift to act. On two occasions, my mother's life has been saved by admission to hospital through their prompt medical response. They are courteous and caring but most of all they are very kind, always addressing my mother by her name and telling her what they are doing, in a sympathetic manner.
Residents are encouraged to make their rooms their own and have plenty of supervised safe space in which to walk around, both indoors and outside. Activities are varied and interesting for those who want to participate and well-organised by a dedicated leisure therapist who values highly the residents' dignity and freedom of choice.
The on-line Relatives Gateway allows relatives to see what happens each day and is particularly valuable to my family members unable to visit regularly.
This is a safe, very caring place.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff (although they could do with more) are wonderful, caring, friendly and always there to listen if you have any worries. The home is currently being decorated and looks much brighter and cheerful. Mum's laminate floor is a real bonus as always looks smart and clean.
Communications with staff concerning my father's health and wellbeing has always been good.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Such a fun, caring place! Staff are amazing and the home has a happy atmosphere where everyone is cared for. There is a variety of activities during the week. My cousin loves the music and the 'pat a dog visits'. There are several lounges for socialising in, memory rooms and even a bar!

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are very helpful and join in with residents. They always let you know if the resident has any appointments or had a doctor out they are always happy to help.
Activities are played daily and have a lost property day to which is very helpful for the residents if they have lost something

How likely would you be to recommend Ashcroft Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother and I were looking for a care home for our mother in April 2014. Upon entering Ashcroft there was an immediate feeling of warmth and friendliness. The staff are amazingly cheerful, helpful and caring. There are many activities which take place there which all the residents enjoy. Our mother passed away in December 2015 but she was happy at Ashcroft. Thank you to all the staff for the first class care you gave to her and continue to give to all the other residents.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been a resident in Ashcroft House for the past 6 months. He has settled in well and has had good care and attention from all aspects.

How likely would you be to recommend Ashcroft Residential Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My sister and I were looking for a home to care for our mother in April 2014. As soon as we entered Ashcroft we could tell that this was the place we needed and wanted our mother to live. The care is outstanding. The staff are all helpful and very friendly. Unfortunately, our mother passed away recently, but I know she was happy at Ashcroft. To the staff: thank you for gold plated care. I am in your debt.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We came to Ashcroft having visited several potential homes for my mother once she became so ill with Alzheimer's that Dad could no longer manage. The decor is unimpressive and the building itself needs investment. BUT...put this behind you if you truly care for your friend or relative because it is most unlikely that you will ever find another residence where the managers and carers are as decent and committed to the folk under their roof. Absolutely nothing reasonable is too much trouble for the staff to attend to; residents are treated as real human beings with individual needs; any medical problems are instantly dealt with; food is very good; activities are varied and well differentiated. My mother was always clean and properly dressed no matter when we arrived; and the sad final provision of end-of-life care was sympathetic, professional and deeply personal.

The sort of care that Mum received here cannot simply be bought with high fees; it has to come from both institutional and individual excellence.

I am positive that we could have found another placement for Mum at twice the price, offering beautiful brochures, fancy corporate image and smooth talk to relatives; beautiful furnishings and luxurious decoration, and only half the attention to care of the resident.

Ashcroft House is a place that can be trusted.

How likely would you be to recommend Ashcroft Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

February 2018

April 2017

Job Vacancies

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Care Home Idol 2016

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