Ashcroft Nursing Home

My experience at Ashcroft Care Home has always been positive. All members of staff I've encountered over the last few years have been polite, friendly and professional. I and other family and friends have called without prior notice, and my resident relative is always found to be clean, tidy, well cared for and seems content.

I have the pleasure of my nan staying here. My nan has dementia which can be hard at times. When I was looking after my nan at my house, it got tougher and tougher so I had to make a brave decision to let a nursing home take care of her. I was a bit dubious at first, but once my nan settled in, I knew I made the right decision. The staff are very helpful, plus they all seem to be happy at their job, which is always a nice thing to see. I get updates, phone calls and even pictures to see how she is getting on. If I get like my nan, I wouldn't mind having her room.

Her food is always very well cooked and looks very appetising.

My dad seems happy in his care home and it seems to meet all his needs. Always good food, although my dad doesn't like vegetables at all. And you are listened to if you have a problem which I think is very important.

We moved him to a better placement and he has already improved.

Although I find this care home a little tired, the staff more than make up for that. It is the reason that I chose this home above the rest for my mum. The staff, to include, admin staff, carers, event coordinators, maintenance and agency staff have the utmost patience, consideration and empathy with their residents and visitors.

I found the care by the staff to be first class. They treat the residents and visitors with respect and dignity. The entrance to the home (inside) was very festive and welcoming as were the staff. The lounge was also very pleasant. The overall cleanliness was very good. My sister's room was very clean although I did not find it cosy, although I can see that if she was having a difficult day, any extras put in the room would be in the way of the staff needing to treat her. The staff all deserve medals for their care and compassion.

My family member has only been a resident here for a month and we as a family are so happy with the care, love and support to our family member. He is extremely well looked after and his overall health and wellbeing has greatly improved. The staff are amazing with the activities provided daily, excellent. We are thrilled that he is to remain here as we know he is safe and cared for. Thank you.

Very good staff.

Nothing is too much trouble for the management and there is a varied programme of activities for the residents. Overall, the home is worthy of an excellent rating.

Experienced caring staff that create a happy environment in very difficult circumstances. Caring and kind. Good food. A great team.

Always made to feel very welcome. Extremely clean, well kept and caring and there are no odours!

Ashcroft is truly a home from home for the residents. I have visited unannounced at various times of the day and have always found dad and other residents to be happy, clean and cared for.

Outstanding staff, level of care, kindness and flexibility for a care home.

Respect, Dignity, Care, Compassion, Laughter, Entertainment and Love..... What more could anyone want for their relative? Thank You Ashcroft.

I find staff very friendly and helpful and would recommend the home to others.

We are the next of kin of a very elderly resident of Ashcroft Residential Home who has been here for a number of years. Although the building is old we were initially impressed with the quality and depth of care and concern given by all the staff. Our first impressions have been built on and confirmed as the years have come and gone. The staff without exception have made the house a home - well done.

As soon as my husband arrived at the home, he was made to feel happy and cared for. Everyone was so friendly. When I came to visit I was made to feel so happy with the care he was given.

As far as we can see, not being there all the time, my dad looks well looked after. He always seems clean and the food looks tasty and my dad seems to enjoy it. As when we visit is in the afternoon I cannot comment on other times. The staff always seem lovely and caring, although it's a shame they change so often.

The wellbeing of residents and their families is at the heart of Ashcroft.

Visiting Ashcroft is always a pleasure as staff and residents are so welcoming.

Our family are very pleased with the care that my father in law is receiving. The staff are always polite and caring and we can be assured that my father in law is looked after. Thanks.