Ashcroft Nursing Home

Fairview Close, Cliftonville, Margate CT9 2QE
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8.9 50 Reviews
  • Ashcroft Nursing Home, Margate
Ashcroft House Nursing Home is located in a pleasant seaside location, making for a calm and picturesque environment in which to experience expert and innovative care.

Seventy-nine comfortable bedrooms are available at this well-staffed facility, which also includes a sensory room, a private garden and a number of lounges in which to socialise.

A healthy combination of talent and experience has allowed the home to achieve impressive care results, together with a varied activities programme and selection of outings that contribute to the mental and physical fitness of residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • Self-Funded Nursing Dementia Care: £1498 – £1698
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Ashcroft Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rebekah Gifford (Manager)

Local Authority / Social Services

Admission Criteria

  • Age over 65
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (47)

Ashcroft Nursing Home Reviews (50)

Total of 50, showing 21-40
8.9

Ashcroft Nursing Home has a Review Score of 8.9 (8.864) out of 10, based on 16 reviews in the last 2 years. Over all time Ashcroft Nursing Home has 50 reviews.

Overall Experience

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Review from Anita T (Friend of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff.

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Review from P C (Husband of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft Residential Home is quite a large care home and on entering the building, one receives a friendly greeting and information about the care home. The staff all seemed very friendly and caring and this has been our experience.
The home is well staffed and the food excellent.
Nothing is too much
trouble for the management and there is a varied programme of activities for the residents. Overall, the home is worthy of an excellent rating.

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Review from D Q (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experienced caring staff that create a happy environment in very difficult circumstances. Caring and kind. Good food. A great team.

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Review from Bryan D (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel very welcome. Extremely clean, well kept and caring and there are no odours!

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Review from E H (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is 80 and has Dementia, Alzheimer's, Epilepsy and Diabetes along with other illnesses. He has had Dementia for the past 6-7 years and has previously had respite in a number of "posher" looking homes over the years but they do not come close to the level of care at Ashcroft.
He has been at Ashcroft
approximately 2 years now after a short period of respite care there and is his only live-in care home. When he first arrived, there was room for improvement, both in the staff and surroundings but this has been addressed with new management and updating of facilities.
Ashcroft is truly a home from home for the residents. I have visited unannounced at various times of the day and have always found dad and other residents to be happy, clean and cared for.


Outstanding staff, level of care, kindness and flexibility for a care home.


Respect, Dignity, Care, Compassion, Laughter, Entertainment and Love..... What more could anyone want for their relative? Thank You Ashcroft.

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Review from W D (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find staff very friendly and helpful and would recommend the home to others.

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Review from Ken U (Next of Kin) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are the next of kin of a very elderly resident of Ashcroft Residential Home who has been here for a number of years. Although the building is old we were initially impressed with the quality and depth of care and concern given by all the staff. Our first impressions have been built on and confirmed
as the years have come and gone. The staff without exception have made the house a home - well done.

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Review from P M (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my husband arrived at the home, he was made to feel happy and cared for. Everyone was so friendly. When I came to visit I was made to feel so happy with the care he was given.

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Review from G B (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as we can see, not being there all the time, my dad looks well looked after. He always seems clean and the food looks tasty and my dad seems to enjoy it. As when we visit is in the afternoon I cannot comment on other times. The staff always seem lovely and caring, although it's a shame they change
so often.

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Review from Linda T (Cousin of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft House is a high-quality care home.
My cousin has lived at Ashcroft happily for several years and is very happy.
Staff combine a professional manner with high-quality nursing care, alongside a fun, personalised program of support and activities.
The wellbeing of residents and their families
is at the heart of Ashcroft.

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Review from Janet H (Cousin of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at Ashcroft for two years and has had excellent care.
The staff are friendly, caring and professional to residents and their families.
They provide various activities which everyone seems to enjoy and nice touches like a memory tree on which were hung a memory from all the residents.
It's
nice that the residents are asked for suggestions to be added to the menu.
Visiting Ashcroft is always a pleasure as staff and residents are so welcoming.

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Review from P E (Son-in-law of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very pleased with the care that my father in law is receiving. The staff are always polite and caring and we can be assured that my father in law is looked after. Thanks.

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Review from Lorraine H (Niece of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy here. The staff are lovely and very caring. They put on lots of activities and the environment is very comfortable.

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Review from Hazel R (Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe here. I like the food. I like most of the staff.

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Review from Ron L (Partner of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My girlfriend always seems happy and she is well looked after by the staff at the care home. I like my visits to see her and there is a good range of activities. The one downside to Ashcroft House is a shortage of toilet facilities.

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Review from B W (Stepson of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum on the death of my father on the 6th August 2018 was allocated Ashcroft Residential Home for respite for three weeks. On visiting her during this period I found the staff to be very pleasant and helpful. My step mum as a result of the care being provided indicated that she now wished to
remain at the home as she feels that she is being well looked after at the home

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Review from Wendy H (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the care home. The environment is clean, a lot of memorabilia around, it is colourful, little touches which make you stop, look and chat.
The care staff are helpful, they give you confidence, they know about your relative. Telling you about their individual quirks, likes
and dislikes.
The client's food is prepared to meet the individual client's needs, a carer to help with feeding.
The home is well led, the management are always around with a kind word and smile.

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Review from Pat L (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, aged 93, has been at Ashcroft House for 3 Years.
All the staff are trained, friendly and very helpful.
Dad has a very varied and healthy diet which he enjoys.
All his medical needs are met and he seems happy there.

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Review from John E (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited several residential homes suitable for dementia care for my mother. From the start we found the staff to be very helpful, professional, kind and caring. The attention my mother got from day one was first class right up until the end. The premises, an old hospital, was in need of
some refurbishment which in the main has been completed. I am very pleased we chose Ashcroft for the last few months of my mother's life.

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Review from A P (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad seems very happy at Ashcroft. He is clean, happy and well fed. After an initial decline in his health, he has now stabilised and improved. The activities are varied and frequent and dad looks forward to receiving the monthly list - if he doesn't participate he is happy to watch.
Occasionally communication
could be better between staff and family members, as sometimes we have not been informed on health issues/meetings.

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Current Review Score: 8.9 (8.864)

Overview of Review Score

The Review Score of 8.9 (8.864) out of 10 for Ashcroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.069 for Ashcroft Nursing Home is calculated as follows: ( (59 Excellents x 5) + (93 Goods x 4) + (28 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 188 Ratings = 4.069

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.795 Points relating to the number of positive Reviews for Ashcroft Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 14 Positive Reviews ÷ 17.6 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

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Rebekah Gifford

Job Title: Registered Manager

Joined: 2007

I first worked in Ashcroft 18 years ago where my first role was in the kitchen washing the dishes. Over the years, I have gained more experience, knowledge and worked my way up to registered manager. I hold an NVQ5 in management and leadership in health and social care.

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Storm Taylor

Job Title: Activity Co-ordinator

Joined: 2020

I have been working in the health and social sector for more than 5 years now, I joined Ashcroft house two and a half years ago where I began as a carer. Recently I joined the activities team which I absolutely love. I have the pleasure of enhancing their social lives and bringing them happiness while they are with us. I love being able to be there for everyone even if it is just to have a chat.

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Usha Thomson

Job Title: Activity Co-ordinator

Joined: 2014

I have more than 10 years experience in Hospitality management. I then decided to help my husband in running our family furniture business for few years. During Covid-19 lockdown our family business closed down. To financially support my family I decided to join to a care home environment in Ashcroft Nursing Home. I then furthered my role working as a Activity co-ordinator with the same organisation.

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