Submit a Review for White Ash Brook
Thwaites Road, Oswaldtwistle, Accrington, BB5 4QR
View Full Details of White Ash BrookLatest Reviews for White Ash Brook
19 August 2025
This care home is amazing going above and beyond for their residents. My sister is in this home and is a very challenging 40 year old with behavioural issues recurrent falls and overall a handful. They do everything for her catering to her needs as being a younger resident. The staff understand and listen her which is a god send I have worked in care for 16 years and this home is amazing thank you all for your hard work and effort to keeping her safe
15 August 2025
The home is a very caring home, but over the past few months the staffing levels seem lower than previously, sometimes it seems hard to find available staff to meet Mum's toiletry needs. The decor improvements are very good and the attention to the garden very welcome. All in all very satisfied with the home and the communication through the deputy manager is very welcome and needs to be spread further through the team
14 August 2025
The care my aunt received whilst she was at White Ash was next to none she was treated with dignity and respect and during her last days the care and compassion we received as a family was fantastic nothing was too much for them and our wishes where adhered to from start to finish. We felt very welcomed and nothing was ever to much I feel white Ash have been our extended family whilst they cared for my aunt and I can't recommend them highly enough. Thank you
15 January 2025
The staff are very friendly, that was the first thing we noticed when first visited. They do lots of different activities and also take the residents out often which is great. My father-in-law is very settled and happy which is a great relief for us. Very happy with White Ash Brook and would certainly recommend it.
23 September 2024
When my husband had to go into care, I was devastated. I felt bereft. I'd looked around many care homes and was not happy with what I found. That was until I found White Ash Brook! What a refreshing, happy place it is. From my first enquiry to my husband going, they (the staff) could not have made it any easier. We are both looked after, not just him. My well-being is as important as my husband's. He is looked after very well and is smiling again. The home is light and airy with outside space, and the staff are always available to speak to. Any issues are sorted immediately.
10 September 2024
My mum was admitted as part of the discharge to assess the process. She was at White Ash Brook for 17 nights before she passed away. The staff were lovely and treated my Mum with compassion and dignity in the last few days of her life.
14 August 2024
The staff are very friendly and professional. The management is reassuring. Overall a very caring environment with lovely staff.
19 July 2023
White Ash Brook is the best care home in the area without a doubt! My father lived here for nearly two and a half years and the staff are incredibly helpful and caring with the welfare of their residents being of paramount importance to them. Dad was admitted in December 2020 with multiple medical needs/dementia (which was when you couldn't go into care homes and look around) and it was the most awful decision I have ever had to make, placing him somewhere that I hadn't checked out beforehand, but the Manager, the Assistant Manager (at the time) and the whole team bent over backwards to ease my fears and couldn't do enough to make dad happy and comfortable. Special thank you to the team the maintenance man as well - honestly if I could, I would name them all as they all played a part in keeping Dad well looked after and happy! The manager and her deputies/staff are all wonderful people and a credit to the Each Other Care group.
02 July 2023
Thank you for taking such good care of my Dad. You have all taken a personal interest in looking after him, ensuring he has felt at home. It was obvious Dad had a good rapport with the staff and it was lovely seeing the banter the staff had with him. Along with the medical support which was at times challenging, you all did a great job!
13 February 2023
I cannot praise highly enough the staff of White Ash Brook. My father has been loved and cared for in a wonderful way, I truly feel it's a home from home. I would go out of my way to recommend White Ash Brook to absolutely anyone and I thank you all so much.
25 June 2022
Right from the start, I felt complete confidence in the care and professionalism of the staff at White Ash Brook. I was looking for respite care for Mum while I went on holiday, she has never been in residential care so both she and I were anxious. We had nothing to worry about, both the manager and assistant manager came to meet Mum at home and discuss her needs and preferences so that when she moved into the home she felt at ease. When I took her we were welcomed by the manager who showed us to Mum's room and gave us time to help her unpack and settle in. A member of staff was assigned to show Mum around and take her to the dining room etc until she knew her way around. The following day the activities co-ordinator had even arranged bingo a particular favourite activity of Mum's. I was able to go on holiday knowing that Mum would receive the care and support she needed while enabling her to have independence. Mum really enjoyed her stay and has said that she would go back anytime.
22 April 2022
White Ash Brook provided an excellent level of care and support to my dad and the rest of our family.
23 March 2022
From the moment that I contacted White Ash Brook Care Home I felt that it was where I wanted my dad to go. I spoke to the manager at length on a number of occasions and every time she gave me confidence in the care my father would receive and alleviated all my worries with his fragile condition and moving him from another home. We finally managed to move him in March 2022 and albeit it was for a very short period of time before his passing, his time with White Ash Brook was spent in a home that I really felt was an extension of our family. We were always greeted by name and the manager or deputy provided us with a full brief on Dad's condition when I arrived each day. All the staff that I spoke with either directly caring for my father or just going about their work, were all very polite, helpful and respectful and always made me feel welcome. The home is lovely, welcoming, clean and homely. I can’t recommend White Ash Brook enough for anybody seeking to place a loved one.
09 December 2021
We could not fault the care that my mother got at White Ash Brook. We received constant updates for everything during the Covid lockdown.
04 June 2021
Very good care and help is given to residents.
21 May 2021
My experience of White Ash Brook has been a very pleasant experience. My mother had been accessing White Ash Brook for many years and since new management (2019) took over the care, the overall service has been fantastic. All the staff I was involved with were extremely professional and the care my mother got was second to none. The manager was so compassionate with me and nothing was too much trouble for her. I was very impressed with the activities my mother was engaged with which helped her mobility and mental health. I felt that my mother was well looked after, happy and safe which was a big relief for myself.
06 May 2021
I ring my friend every week since September 2020 and she loves it here. Every conversation we have is always about me asking if she likes it here and the answer is always yes. She's settled in very well with the help of the wonderful and friendly staff that you all are to me and my friend. I can see all the residents are happy here too as I see how they are with the staff. I could not fault it in any way. Keep up the good work.
17 April 2021
Whilst visiting White Ash Brook, I found the staff and management approachable, kind and caring. There is nothing too much trouble for the staff. Really know my friend's likes/dislikes and cater for their needs. The home is comfortable. They keep me updated on any changes. Lovely care home.
25 March 2021
I was made very welcome. The staff were kind, helpful and encouraged me to get my mobility back after a long stay in the hospital. I was very happy at White Ash Brook and made some good friends.
23 February 2021
My grandmother has recently moved to White Ash Brook. We were really nervous as a family, as we have always cared for my grandmother. I can honestly say it's a home from home, nothing is ever too much. We receive regular updates and the manager gives us input and updates on the home. The staff are wonderful and my grandmother says the food is beautiful. Wonderful home and very caring. We cannot recommend it enough. Thank you for keeping my grandmother safe.
Latest Reviews for White Ash Brook
19 August 2025
This care home is amazing going above and beyond for their residents. My sister is in this home and is a very challenging 40 year old with behavioural issues recurrent falls and overall a handful. They do everything for her catering to her needs as being a younger resident. The staff understand and listen her which is a god send I have worked in care for 16 years and this home is amazing thank you all for your hard work and effort to keeping her safe
15 August 2025
The home is a very caring home, but over the past few months the staffing levels seem lower than previously, sometimes it seems hard to find available staff to meet Mum's toiletry needs. The decor improvements are very good and the attention to the garden very welcome. All in all very satisfied with the home and the communication through the deputy manager is very welcome and needs to be spread further through the team
14 August 2025
The care my aunt received whilst she was at White Ash was next to none she was treated with dignity and respect and during her last days the care and compassion we received as a family was fantastic nothing was too much for them and our wishes where adhered to from start to finish. We felt very welcomed and nothing was ever to much I feel white Ash have been our extended family whilst they cared for my aunt and I can't recommend them highly enough. Thank you
15 January 2025
The staff are very friendly, that was the first thing we noticed when first visited. They do lots of different activities and also take the residents out often which is great. My father-in-law is very settled and happy which is a great relief for us. Very happy with White Ash Brook and would certainly recommend it.
23 September 2024
When my husband had to go into care, I was devastated. I felt bereft. I'd looked around many care homes and was not happy with what I found. That was until I found White Ash Brook! What a refreshing, happy place it is. From my first enquiry to my husband going, they (the staff) could not have made it any easier. We are both looked after, not just him. My well-being is as important as my husband's. He is looked after very well and is smiling again. The home is light and airy with outside space, and the staff are always available to speak to. Any issues are sorted immediately.
10 September 2024
My mum was admitted as part of the discharge to assess the process. She was at White Ash Brook for 17 nights before she passed away. The staff were lovely and treated my Mum with compassion and dignity in the last few days of her life.
14 August 2024
The staff are very friendly and professional. The management is reassuring. Overall a very caring environment with lovely staff.
19 July 2023
White Ash Brook is the best care home in the area without a doubt! My father lived here for nearly two and a half years and the staff are incredibly helpful and caring with the welfare of their residents being of paramount importance to them. Dad was admitted in December 2020 with multiple medical needs/dementia (which was when you couldn't go into care homes and look around) and it was the most awful decision I have ever had to make, placing him somewhere that I hadn't checked out beforehand, but the Manager, the Assistant Manager (at the time) and the whole team bent over backwards to ease my fears and couldn't do enough to make dad happy and comfortable. Special thank you to the team the maintenance man as well - honestly if I could, I would name them all as they all played a part in keeping Dad well looked after and happy! The manager and her deputies/staff are all wonderful people and a credit to the Each Other Care group.
02 July 2023
Thank you for taking such good care of my Dad. You have all taken a personal interest in looking after him, ensuring he has felt at home. It was obvious Dad had a good rapport with the staff and it was lovely seeing the banter the staff had with him. Along with the medical support which was at times challenging, you all did a great job!
13 February 2023
I cannot praise highly enough the staff of White Ash Brook. My father has been loved and cared for in a wonderful way, I truly feel it's a home from home. I would go out of my way to recommend White Ash Brook to absolutely anyone and I thank you all so much.
25 June 2022
Right from the start, I felt complete confidence in the care and professionalism of the staff at White Ash Brook. I was looking for respite care for Mum while I went on holiday, she has never been in residential care so both she and I were anxious. We had nothing to worry about, both the manager and assistant manager came to meet Mum at home and discuss her needs and preferences so that when she moved into the home she felt at ease. When I took her we were welcomed by the manager who showed us to Mum's room and gave us time to help her unpack and settle in. A member of staff was assigned to show Mum around and take her to the dining room etc until she knew her way around. The following day the activities co-ordinator had even arranged bingo a particular favourite activity of Mum's. I was able to go on holiday knowing that Mum would receive the care and support she needed while enabling her to have independence. Mum really enjoyed her stay and has said that she would go back anytime.
22 April 2022
White Ash Brook provided an excellent level of care and support to my dad and the rest of our family.
23 March 2022
From the moment that I contacted White Ash Brook Care Home I felt that it was where I wanted my dad to go. I spoke to the manager at length on a number of occasions and every time she gave me confidence in the care my father would receive and alleviated all my worries with his fragile condition and moving him from another home. We finally managed to move him in March 2022 and albeit it was for a very short period of time before his passing, his time with White Ash Brook was spent in a home that I really felt was an extension of our family. We were always greeted by name and the manager or deputy provided us with a full brief on Dad's condition when I arrived each day. All the staff that I spoke with either directly caring for my father or just going about their work, were all very polite, helpful and respectful and always made me feel welcome. The home is lovely, welcoming, clean and homely. I can’t recommend White Ash Brook enough for anybody seeking to place a loved one.
09 December 2021
We could not fault the care that my mother got at White Ash Brook. We received constant updates for everything during the Covid lockdown.
04 June 2021
Very good care and help is given to residents.
21 May 2021
My experience of White Ash Brook has been a very pleasant experience. My mother had been accessing White Ash Brook for many years and since new management (2019) took over the care, the overall service has been fantastic. All the staff I was involved with were extremely professional and the care my mother got was second to none. The manager was so compassionate with me and nothing was too much trouble for her. I was very impressed with the activities my mother was engaged with which helped her mobility and mental health. I felt that my mother was well looked after, happy and safe which was a big relief for myself.
06 May 2021
I ring my friend every week since September 2020 and she loves it here. Every conversation we have is always about me asking if she likes it here and the answer is always yes. She's settled in very well with the help of the wonderful and friendly staff that you all are to me and my friend. I can see all the residents are happy here too as I see how they are with the staff. I could not fault it in any way. Keep up the good work.
17 April 2021
Whilst visiting White Ash Brook, I found the staff and management approachable, kind and caring. There is nothing too much trouble for the staff. Really know my friend's likes/dislikes and cater for their needs. The home is comfortable. They keep me updated on any changes. Lovely care home.
25 March 2021
I was made very welcome. The staff were kind, helpful and encouraged me to get my mobility back after a long stay in the hospital. I was very happy at White Ash Brook and made some good friends.
23 February 2021
My grandmother has recently moved to White Ash Brook. We were really nervous as a family, as we have always cared for my grandmother. I can honestly say it's a home from home, nothing is ever too much. We receive regular updates and the manager gives us input and updates on the home. The staff are wonderful and my grandmother says the food is beautiful. Wonderful home and very caring. We cannot recommend it enough. Thank you for keeping my grandmother safe.