White Ash Brook, Accrington, Lancashire
White Ash Brook, Accrington, Lancashire
White Ash Brook, Accrington, Lancashire

White Ash Brook care home, in Accrington, is a purpose-built facility that is situated in a quiet, semi-rural location – but is less than a 5-minute drive from the motorway network. It is a versatile facility that provides personalised care packages for a wide range of long-term or temporary needs.

Stanhill is a purpose built neighbourhood especially designed for those experiencing varying degrees of dementia. The community has two lounges, an activities room and access to gardens.

Group: AstonBrook Care Homes

Person in charge: Tina Riley (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Schizophrenia • Stroke

Admission Information: Ages 40+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on White Ash Brook: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 White Ash Brook has a Review Score of 8.6 (8.595)

The Review Score of 8.6 (maximum of 10) for White Ash Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for White Ash Brook in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.468 for White Ash Brook is calculated as follows: ( (59 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 94 Ratings = 4.468

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.127 Points relating to the number of positive Reviews for White Ash Brook is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.6 Target = 0.377

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Ash Brook?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to White Ash Brook

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Other
    1
  • Relative of Resident/Service User
    1
  • more

For a resident suffering dementia, old age wanting long-term care, the home was excellent. It was clean, tidy - rooms were nicely decorated, activities are done for the residents. The staff promote a homely atmosphere for the residents. For a resident needing rehabilitation following a fall or surgery, it was not good - as no regular regime for physio exercises are encouraged or even done with a resident. Equipment to move such a resident takes far too long for it to be ordered - so residents feel trapped in the room - as not able to leave it without equipment.

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Greeted with warmth and very welcoming smile. I had no appointment and turned up at tea time! Met with the manager but two members of staff asked if I was Ok and if they could get me a drink (very warm day). The place is inviting. Clean and the staff have always got a smile and hello for everyone. Dad has settled very quickly and is very happy which is due to predominately the staff but nice surroundings as well.

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tha manager and all the staff made a very difficult decision extremely easy. So supportive, very proud of the services they offer and I found them to be professional but so friendly. Gran settled straight away, no "demand" was too much trouble. Very family orientated service. Staff work very hard to provide high standards of care. Would recommend (and already have) to anyone.

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been at the home for just over two weeks. He has settled in very quickly and communicated with people, something that he hasn't done for a long time and joined in socially which is a big improvement for my husband - seems to be the perfect place.
The staff are very friendly and caring - would recommend White Ash Brook to anyone looking for a place for their loved one.

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We attend White Ash every week to give residents an opportunity to read and discuss bible accounts. The staff and residents have supported us to establish a routine and the activity is enjoyed by all who wish to attend. Thank you to all who have made this a success for so long.

How likely would you be to recommend White Ash Brook? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Rooms: Good

White Ash Brook has been dads home for nearly 2 years and during this time he has settled in amazingly well. We tried other homes before this one but none have been as helpful or understanding in the more difficult circumstances when things don't always go to plan. White Ash Brook Care Home boasts good views, green space, post office and general store within easy walking distance and only a short bus trip away is Oswaldtwistle Mills. All rooms have ensuite facilities and the home is exceptionally spacious. Overall verdict - excellent!!!

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Could be better. Not many activities. Rooms could be improved as decorations a bit tatty.
The staff are good but the turnover is large, lots of agency staff as a result, this is not good for staff and residents morale.

How likely would you be to recommend White Ash Brook? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Tracey Leverton, Marketing at White Ash Brook responded to this review on 04 Nov 2016:

Thank you for the opportunity to discuss your concerns one on one. I am glad you are reassured by the improvement efforts underway at the home. The refurbishment programme is well underway with a new activities programme which makes good use of the minibus, so there’s a lot to look forward to in weeks to come. Thank you for the positive comments on food, drink and staff which is lovely to note. I have no doubt both you and your friend will be delighted when she moves into her newly refurbished room later this month.

My sister chose this home for my other sister. When I went everyone was great from reception and all the staff. The facilities inside and out were great with outdoor space for the residents to enjoy. There is ample parking. The kitchen has a five star rating. I was always offered a cup of tea and coffee and the residents offered a choice of sandwiches and soup.

How likely would you be to recommend White Ash Brook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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