White Ash Brook

Thwaites Road, Oswaldtwistle, Accrington BB5 4QR
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9.2 39 Reviews
  • White Ash Brook, Accrington
White Ash Brook offers residential, dementia, and respite care with a team that provides expert care for older people with compassion empathy, and independence as its values. The care team at White Ash Brook creates a social, community-led environment where relatives and friends can stay connected with their loved ones.

The home offers spacious and bright, living and dining areas and relaxing areas for those who want more privacy. White Ash Brook has well-furnished rooms that are all en-suite, and people can add their personal touches, bringing their home luxuries with them to add to the home from home feel. Rooms offer adjustable beds, plenty of closet space, TV, and telephone connectivity, and free Wi-Fi.

People’s health and wellbeing is important, and there is a varied programme of daily activities and events for those who want to participate. Outdoors people can relax in the garden and patio area, which overlook a natural meadow leading to the odd visit from the local wildlife, a place where residents can enjoy the countryside views.

White Ash Brook is a person-centered home, and everyone living within the home has a personalised care plan which is created specifically to their wishes and needs. These plans are regularly reviewed and updated, with the involvement of healthcare professionals and family representatives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £990 – £1045
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • RESPITE Self-Funded Residential Care: £990 – £1045
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1100

Please note that all funded residents are required to pay a contribution.


Care Package:
This includes planning and delivery, person-centered care plan, all meals, snacks and drinks, access to the full range of in-home activities, utilities such as water/heating/electric, all accommodation costs, housekeeping and laundry service (excluding dry-cleaning), 24 hour staffing to meet their needs.


Respite Care:
We can offer day rates for respite care on request, however, due to the costs incurred in preparing a room and the plan of care for arrival, the minimum term of respite care is one week. There is also a £75 admin fee. If your stay is less than one week, you will be required to pay our charges for one week.

These prices are only a guideline, please contact White Ash Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sonya Oxley (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, funded, emergency admissions.
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (53)

Parking

  • On-site parking

White Ash Brook Reviews (39)

9.2

White Ash Brook has a Review Score of 9.2 (9.150) out of 10, based on 7 reviews in the last 2 years.
Over all time White Ash Brook has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to White Ash Brook
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Total of 39, showing 21-39
Review from Gemma L (Friend of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is always willing to help and extremely caring. The staff are fabulous and extremely caring. The home is beautifully decorated and has snug areas to enjoy. Nothing is ever too much trouble.
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Review from I B (Son of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care provided.
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Review from Anne J (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident on the Dementia Unit in White Ash Brook Care Home for a few months until she passed away in May 2020. Despite the relatively short period of time Mum was there, I felt confident from day one, that this was the best place to meet Mum's needs. This was not a choice made lightly,
having experienced worries around Mum's care when she was a resident in a previous Care Home. From the moment the staff at White Ash Brook met Mum right up until the day she passed away, everyone treated her with compassion, dignity and a genuine love. Whenever I visited, (always unannounced), staff were busy engaging meaningfully with the residents. They always had time to talk to me about my Mum's well-being and Mum herself always looked well cared for and happy. Staff at White Ash Brook also care about the welfare of the family of their residents and I would recommend them to anyone seeking tender, loving care for their family member.
Reply from Joanne McHugh, Registered Manager at White Ash Brook

Thank you for your review on White Ash Brook. We pride ourselves in delivering quality personal care within a warm environment where we go above and beyond. We are so glad that you could clearly see the ethos of the home every time you visited us and it was a true pleasure to look after your mother.

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Review from S D (Daughter of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I came to look around White Ash Brook in February 2018 I had already been to look around another one which I wasn't really keen on but as soon as I came here I was impressed by first, the cleanliness and was pleased to see wooden floors. The atmosphere was good, the residents that I saw seemed
content and clean and well cared for. So it was an instant, yes and I knew my dad would be well looked after.
Reply from Joanne McHugh, Registered Manager at White Ash Brook

Thank you for your review on White Ash Brook. We pride ourselves in delivering quality care within a warm environment where we go above and beyond.

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Review from Alan B (Son of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Wonderful experience as I felt safe and secure in visiting my mother in these strange times with the Coronavirus.
I found the staff very welcoming and they make a lovely cup of tea.
This was my first visit and hope to visit again soon.
Reply from Joanne McHugh, Registered Manager at White Ash Brook

Thank you for your review on White Ash Brook. We are happy to hear you felt safe and secure when visiting our home in these unprecedented times. We look forward to your next visit.

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Review from Jayne H (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
White Ash Brook Care Home is such a lovely place for residents. It has a very homely atmosphere and visitors feel welcome at any time. Standards are amazing both in cleanliness and caring terms. My mam is looked after exceptionally well, she is happy and cared for. Relatives are kept up to date with
everything that is going on and the staff are absolutely amazing.
Reply from Joanne McHugh, Registered Manager at White Ash Brook

Thank you for your review on White Ash Brook. We pride ourselves in delivering quality care within a warm environment where we go above and beyond.

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Review from P H (Husband of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is to my mind excellent for my wife she has settled so far.
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Review from M H (Wife of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has now been in White Ash for 12 months and has had nothing but kindness shown to him. He is very well looked after, good food and very clean.
We had a great Christmas the staff working so hard to ensure everyone had a great time.
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Review from Carol B (Daughter of Resident) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in White Ash Brook from August 2018 to his death in April 2019. During that time he had exemplary care from the staff who always treated him with respect dignity and kindness. As a family, we could not have wished for a better place to care for him, and can find no fault with the home
or its staff.


The place was clean and tidy, the residents were always dressed and looked after and all the staff (from cleaners to managers) clearly cared for the residents and their visitors.


I cannot recommend the place highly enough and would have no hesitation in advising someone to look at the home for a member of their family.

Reply from Leanne Gorton, Registered Manager at White Ash Brook

Thank you so much for your lovely comments!

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Review from Debra T (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My um is a resident at Whtie Ash Brook care home, Oswaldtwistle. She has been a resident here since January 2018. Whilst being here she has been well cared for and looked after both physically and mentally. She loves he new home and all the staff and residents alike. Iw ould highly recommend this care
home to future residents and staff alike. Overall, a very caring, pleasant new home for my Mum.
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Review from Norman G (Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at this home a month, you could not get better treatment anywhere else. Staff excellent. Food excellent.
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Review from T C (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For a resident suffering dementia, old age wanting long-term care, the home was excellent. It was clean, tidy - rooms were nicely decorated, activities are done for the residents. The staff promote a homely atmosphere for the residents. For a resident needing rehabilitation following a fall or surgery,
it was not good - as no regular regime for physio exercises are encouraged or even done with a resident. Equipment to move such a resident takes far too long for it to be ordered - so residents feel trapped in the room - as not able to leave it without equipment.
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Review from K B (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greeted with warmth and very welcoming smile. I had no appointment and turned up at tea time! Met with the manager but two members of staff asked if I was Ok and if they could get me a drink (very warm day). The place is inviting. Clean and the staff have always got a smile and hello for everyone. Dad
has settled very quickly and is very happy which is due to predominately the staff but nice surroundings as well.
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Review from K G (Granddaughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tha manager and all the staff made a very difficult decision extremely easy. So supportive, very proud of the services they offer and I found them to be professional but so friendly. Gran settled straight away, no "demand" was too much trouble. Very family orientated service. Staff work very hard to
provide high standards of care. Would recommend (and already have) to anyone.
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Review from Bozena D (Wife of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at the home for just over two weeks. He has settled in very quickly and communicated with people, something that he hasn't done for a long time and joined in socially which is a big improvement for my husband - seems to be the perfect place.
The staff are very friendly and caring
- would recommend White Ash Brook to anyone looking for a place for their loved one.
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Review from Linda W (Regular Volunteer) assisted by family/friend published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We attend White Ash every week to give residents an opportunity to read and discuss bible accounts. The staff and residents have supported us to establish a routine and the activity is enjoyed by all who wish to attend. Thank you to all who have made this a success for so long.
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Review from David G (Friend of Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Could be better. Not many activities. Rooms could be improved as decorations a bit tatty.
The staff are good but the turnover is large, lots of agency staff as a result, this is not good for staff and residents morale.
Reply from Tracey Leverton, Marketing at White Ash Brook

Thank you for the opportunity to discuss your concerns one on one. I am glad you are reassured by the improvement efforts underway at the home. The refurbishment programme is well underway with a new activities programme which makes good use of the minibus, so there’s a lot to look forward to in weeks to come. Thank you for the positive comments on food, drink and staff which is lovely to note. I have no doubt both you and your friend will be delighted when she moves into her newly refurbished room later this month.

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Review from Kevin M (Relative of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister chose this home for my other sister. When I went everyone was great from reception and all the staff. The facilities inside and out were great with outdoor space for the residents to enjoy. There is ample parking. The kitchen has a five star rating. I was always offered a cup of tea and
coffee and the residents offered a choice of sandwiches and soup.
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Review from Rachel H (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
White Ash Brook has been dads home for nearly 2 years and during this time he has settled in amazingly well. We tried other homes before this one but none have been as helpful or understanding in the more difficult circumstances when things don't always go to plan. White Ash Brook Care Home boasts good
views, green space, post office and general store within easy walking distance and only a short bus trip away is Oswaldtwistle Mills. All rooms have ensuite facilities and the home is exceptionally spacious. Overall verdict - excellent!!!
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Current Review Score: 9.2 (9.150)

Overview of Review Score

The Review Score of 9.2 (9.150) out of 10 for White Ash Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for White Ash Brook is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.36 Points relating to the number of positive Reviews for White Ash Brook is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 7 Positive Reviews ÷ 10.6 = 0.66
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Marie Barnes

Job Title: Registered Home Manager Joined: 2023

My name is Marie, Manager at White Ash Brook. I started my journey in health care when I was just 22 years old, and from that first role, I knew I was never going to do anything else other than work within the sector.


I began working in the community going to peoples' houses, helping them with all their needs. This lasted for many years, and I really enjoyed it but I realised if I wanted to make more of a difference, I would be better placed inside a care home, being able to learn from more experienced carers. This gave me great insight into what path I wanted to take.


After many years of experience, I decided it was time to gain my qualifications. After I gained all my NQS and management qualifications, I was promoted from being a senior to care co-ordinator, before landing my first role as a Registered Manager.


With many years of experience behind me, I am now delighted to be working here at White Ash Brook, where we promote independence and well-being through our vast range of activities such as gardening, exercise, days out in the community and more.


It’s all about putting people first, and we offer ongoing training and development opportunities for our team to make sure they always provide the very highest levels of care. We are always open for a brew and a chat as we feel it's not just about who we support, it's also about involving the community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact White Ash Brook to verify any information. View our terms and conditions. White Ash Brook has an Enhanced Service - more info.