Submit a Review for Comfort House
21 Middlegate, West Denton, Newcastle upon Tyne, NE5 5AY
View full details of Comfort HouseLatest Reviews for Comfort House
09 March 2026
Excellent staff.
28 October 2025
Great place where I know my Dad is safe and secure and well looked after, with great communication to me.
14 July 2025
My mum was well looked after whilst staying and was cleaned regular will be looking to use again
10 July 2025
My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my
mam is safe in Comfort House.
10 July 2025
I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.
03 July 2025
Excellent
31 July 2024
As a paid carer I can be quite critical of other paid carers.
On my visits to Comfort House, I was overwhelmed by the caring, go-to attitude of the staff on duty.
All went out of their way to ensure our requests were carried out.
My only criticism is there were not enough staff were working
above and beyond but sadly can't be split in two which is what appears to be expected.
Please review staff to Adult ratios.
28 June 2024
The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.
08 November 2023
The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.
30 October 2023
My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he
would be happy to stay here again.
20 October 2023
My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere.
The staff are friendly, and the home runs many activities for residents.
30 August 2023
We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very
nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.
29 August 2023
Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.
29 August 2023
Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.
21 August 2023
Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.
07 August 2023
My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.
17 July 2023
I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much
now because he's getting the care he so deserves.
12 July 2023
Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.
10 July 2023
My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.
10 March 2021
My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease.
The way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.
Latest Reviews for Comfort House
09 March 2026
Excellent staff.
28 October 2025
Great place where I know my Dad is safe and secure and well looked after, with great communication to me.
14 July 2025
My mum was well looked after whilst staying and was cleaned regular will be looking to use again
10 July 2025
My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my
mam is safe in Comfort House.
10 July 2025
I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.
03 July 2025
Excellent
31 July 2024
As a paid carer I can be quite critical of other paid carers.
On my visits to Comfort House, I was overwhelmed by the caring, go-to attitude of the staff on duty.
All went out of their way to ensure our requests were carried out.
My only criticism is there were not enough staff were working
above and beyond but sadly can't be split in two which is what appears to be expected.
Please review staff to Adult ratios.
28 June 2024
The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.
08 November 2023
The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.
30 October 2023
My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he
would be happy to stay here again.
20 October 2023
My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere.
The staff are friendly, and the home runs many activities for residents.
30 August 2023
We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very
nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.
29 August 2023
Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.
29 August 2023
Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.
21 August 2023
Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.
07 August 2023
My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.
17 July 2023
I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much
now because he's getting the care he so deserves.
12 July 2023
Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.
10 July 2023
My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.
10 March 2021
My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease.
The way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.