Comfort House, Newcastle upon Tyne, Tyne & Wear
Comfort House, Newcastle upon Tyne, Tyne & Wear
Comfort House, Newcastle upon Tyne, Tyne & Wear

Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate staff team has a low turnover, enabling them to build strong relationships with the residents.

Various activities and events are offered at Comfort House to encourage residents to stay alert and engaged. The home has visiting entertainers, arts and crafts sessions, film showings and stimulating activities to suit individuals needs. It is also involved in the Hen Power project and the home has three chickens which the residents enjoy looking after.

Comfort House has a number of informal links with the local community as many residents are local to the area. They still enjoy going to the shops and pub and being part of the wider community.

Group: Akari Care Ltd

Person in charge: Karen McGill (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Comfort House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Comfort House has a Review Score of 7.8 (7.765)

The Review Score of 7.8 (maximum of 10) for Comfort House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Comfort House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Comfort House is calculated as follows: ( (36 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for Comfort House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Comfort House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Comfort House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

Mam came here from hospital for respite care but loves it so much she has requested to stay as residential. This is an outstanding home with excellent amenities and first-class care from wonderful, caring staff. As a family, we cannot thank Comfort House enough for looking after mam as though she was a member of their own family. Mam feels totally safe and secure now and has made lots of new friends there.
Thank You Comfort House.

How likely would you be to recommend Comfort House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Used a number of times over the last three years for respite care for my father. Always found them to be accommodating and friendly to deal with when making bookings and queries. Staff appear friendly. On a negative - Clothes always seem to go missing during a stay, glasses too. Had booked my father to stay this Christmas - made the provisional booking in September. However, received a letter on the 8th December informing me that due to staff shortages he could not stay. It has left us in a difficult situation and am currently trying to find another provider. I would not trust them again with respite care.

How likely would you be to recommend Comfort House? Extremely Unlikely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have been using Comfort House for the past 2 years for Respite for my Father. I cannot praise the staff highly enough, they are friendly and attentive nothing is too much trouble. The home has recently had a refresh so looks clean and tidy it also has a nice outside space for residence to sit in nice weather. The bedrooms are light and airy with en suite facilities.

How likely would you be to recommend Comfort House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was with Comfort House for 3 months. In that time he was well cared for, very well cared for. The home is clean, homely and very welcoming. The staff are efficient and friendly, nothing is too much trouble.

How likely would you be to recommend Comfort House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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