Comfort House

21 Middlegate, West Denton, Newcastle upon Tyne NE5 5AY
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9.6 33 Reviews
  • Comfort House, Newcastle upon Tyne
Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate staff team has a low turnover, enabling them to build strong relationships with the residents.

Various activities and events are offered at Comfort House to encourage residents to stay alert and engaged. The home has visiting entertainers, arts and crafts sessions, film showings and stimulating activities to suit individuals needs. It is also involved in the Hen Power project and the home has three chickens which the residents enjoy looking after.

Comfort House has a number of informal links with the local community as many residents are local to the area. They still enjoy going to the shops and pub and being part of the wider community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional services such as hairdressing will be charged separately.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Denise Iden (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Comfort House Reviews (33)

9.6

Comfort House has a Review Score of 9.6 (9.554) out of 10, based on 9 reviews in the last 2 years.
Over all time Comfort House has 33 reviews.

Overall Experience
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Date Published
  • 33
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  • 9
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Reviewer Connection to Comfort House
  • 15
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Total of 33, showing 1-20
Review from James C (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was well looked after whilst staying and was cleaned regular will be looking to use again
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your comments will be shared with all the team. We look forward to seeing your mum again.

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Review from Sharon M (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my mam
is safe in Comfort House.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful review - your lovely feedback will be passed to all our team.

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Review from Lynne R (Friend of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely 5-star review, your kind words and positive feedback will be passed to all the Comfort House team.

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Review from M M (Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your 5-star review of Comfort House and our team, this will be shared with all our team.

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Review from Rochelle M (Private Carer of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a paid carer I can be quite critical of other paid carers.
On my visits to Comfort House, I was overwhelmed by the caring, go-to attitude of the staff on duty.
All went out of their way to ensure our requests were carried out.
My only criticism is there were not enough staff were working above
and beyond but sadly can't be split in two which is what appears to be expected.
Please review staff to Adult ratios.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, please be assured that staffing level tools are closely monitored and our Colleague to resident ratios are within staffing guidelines. Your positive feedback about our colleagues will be passed on to the team and will mean a huge amount from a fellow carer. Thank you!

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Review from S T (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely words and positive feedback about Comfort House, this will be passed on to the team.

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Review from Paul S (Son of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and kind words, these will be passed to all our Comfort House team.

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Review from Andrea B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he would
be happy to stay here again.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and feedback that will be passed to our Comfort House team.

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Review from Mark D (Son of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere.
The staff are friendly, and the home runs many activities for residents.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your feedback, which will be passed on to our colleagues.

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Review from G H (Nephew of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very
nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for such a wonderful review, your fantastic feedback will be shared with the team.

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Review from Helen D (Daughter-in-law of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful review, your feedback will be passed to the team.

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Review from Gillian S (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review, your comments will be passed to the team.

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Review from K S (Niece of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your fantastic feedback will be passed to our Comfort House Colleagues.

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Review from Margaret F (Wife of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.
Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your lovely review. We will pass this over to the team at Comfort House.

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Review from S C (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much now
because he's getting the care he so deserves.
Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your review. We are delighted to hear your positive feedback and will share this with the team at Comfort House.

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Review from J G (Niece of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.
Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your kind words. We will ensure this is passed over to the team at Comfort House.

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Review from Susan F (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.
Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review and also feedback about your mum's food. We will ask the team to speak with you so we can look to get this improved for you. Your kind comments about our team will certainly be passed on to them all.

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Review from Josh T (Grandson of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease. The
way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.
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Review from Wendy T (Daughter-in-law of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can I start by saying a great big thank you to the Management and staff of Comfort House, our lives were totally turned upside down and we were left heartbroken by the fact my Father-in-law had to go into emergency care. We packed all his stuff up and made the hardest journey of our lives; myself, husband
and 3 grown-up sons took him to the door of comfort house. We really were all in an emotional state we got to the front door and were met by the warmest friendliest welcome from two of the staff who assured us they would take care of my Father-in-law and meet his needs we left that front door laughing, crying and heartbroken but we also felt we had found a new family in such a short time (we are very big on family come first and the main thing in our lives). He has had ups and downs but the home has kept in contact every step of the way, if it had not been for the support of the Management and Staff we would never have got through this we can’t thank them enough,
I tell everyone about them.
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Review from Yvonne H (Ex Family Member) published on 26 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam was a resident for 5 years at Comfort House and had physical disabilities in addition to dementia. I can therefore comment on the care given to her by the manager and her staff over a long period. I can also comment about the level of care and support that she received right up to her death and
how her needs changed during the time she lived there. This, at all times, was supportive and caring and she thought of the other residents and the staff as her extended family. The care home has very good links with local organisations. It is important that the residents are part of the local community as many residents have lived in the area before needing 24-hour care.
I have recommended Comfort House to other people needing care for loved ones.
During the lockdown the residents here have had regular social events to distract them from the fact that they have not been able to see family and friends. The photos must have reassured their families so much.
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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for Comfort House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.654 for Comfort House is calculated as follows: ( (80 Excellents x 5) + (17 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 107 Ratings = 4.654
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Comfort House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Comfort House

What types of Care is Comfort House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Comfort House have?

There are 40 Single Rooms.

What are the Facilities & Services at Comfort House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Comfort House to the centre of Newcastle upon Tyne?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Comfort House to verify any information. View our terms and conditions. Comfort House has an Enhanced Service - more info.