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Comfort House

21 Middlegate, West Denton, Newcastle upon Tyne, Tyne & Wear NE5 5AY
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Comfort House, Newcastle upon Tyne
Comfort House, Newcastle upon Tyne
Comfort House, Newcastle upon Tyne

Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate...  

Care Provided by Comfort House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional services such as hairdressing will be charged separately.

Contact Comfort House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Denise Iden(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Comfort House Reviews (40)

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9.4

Comfort House has a Review Score of 9.4 (9.447) out of 10, based on 12 reviews in the last 2 years. Over all time Comfort House has 40 reviews.

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Showing 40 reviews matching selected criteria
Review from Derek K (Friend of Resident) published on 9 July 2026 Submitted via Postal Card
Overall Experience

All staff are great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful 5-star review, your fantastic feedback will be shared with all our Comfort House team.

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Review from S C (Brother-in-law of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

Extremely impressed by the care and compassion that staff showed to residents. Equally impressed by the reassurance and explanations offered to concerned relatives.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review of our Comfort House team.

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Review from Christine S (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

As a family we were very unsure about placing Mam into a care home, but Comfort House has put the care and comfort into this home. Mam is well looked after and is given care, respect and love from all staff. I am amazed at how good she is. She has settled, made friends and is eating so well she has put weight on! The staff are always friendly and have made me feel very welcome and part of them, nothing is a problem when I ask. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your fantastic review - your feedback will be shared with all our Comfort House Colleagues.

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Review from Fiona P (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience

Management is approachable, activities on going most of the time. Friendly staff. I have no concerns. They all do an amazing job.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your kind words and feedback will be passed to all our Comfort House team.

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Treated with Dignity
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Review from Brenda A (Respite Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

I was made to feel welcome. The room was kept nice & clean. The food was good quality. The staff were happy & helpful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review - your comments and kind words will be shared with our team.

Facilities
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Treated with Dignity
Food & Drink
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Review from Christopher C (Resident / Service User) published on 9 March 2026 Submitted via Postal Card
Overall Experience

Excellent staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your fantastic 5-star review, your feedback will be passed to all the Comfort House team.

Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from M R (Son of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

Great place where I know my Dad is safe and secure and well looked after, with great communication to me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your positive review and lovely feedback about Comfort House and our team. We are very happy to know you feel your dad is safe and secure in our care.

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Review from James C (Son of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

My mum was well looked after whilst staying and was cleaned regular will be looking to use again

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your comments will be shared with all the team. We look forward to seeing your mum again.

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Review from Sharon M (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my mam is safe in Comfort House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful review - your lovely feedback will be passed to all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Lynne R (Friend of Resident) published on 10 July 2025 Submitted via Postal Card
Overall Experience

I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely 5-star review, your kind words and positive feedback will be passed to all the Comfort House team.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from M M (Resident / Service User) published on 3 July 2025 Submitted via Postal Card
Overall Experience

Excellent

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your 5-star review of Comfort House and our team, this will be shared with all our team.

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No Rating
Review from Rochelle M (Private Carer of Resident) published on 31 July 2024 Submitted via Website
Overall Experience
As a paid carer I can be quite critical of other paid carers.
On my visits to Comfort House, I was overwhelmed by the caring, go-to attitude of the staff on duty.
All went out of their way to ensure our requests were carried out.
My only criticism is there were not enough staff were working above and beyond but sadly can't be split in two which is what appears to be expected.

Please review staff to Adult ratios.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, please be assured that staffing level tools are closely monitored and our Colleague to resident ratios are within staffing guidelines. Your positive feedback about our colleagues will be passed on to the team and will mean a huge amount from a fellow carer. Thank you!

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Review from S T (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card
Overall Experience

The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely words and positive feedback about Comfort House, this will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Paul S (Son of Resident) published on 8 November 2023 Submitted via Website
Overall Experience

The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and kind words, these will be passed to all our Comfort House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Andrea B (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience

My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he would be happy to stay here again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and feedback that will be passed to our Comfort House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark D (Son of Resident) published on 20 October 2023 Submitted via Website
Overall Experience

My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere. The staff are friendly, and the home runs many activities for residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your feedback, which will be passed on to our colleagues.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Review from G H (Nephew of Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience

We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for such a wonderful review, your fantastic feedback will be shared with the team.

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Treated with Dignity
Food & Drink
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No Rating
Review from Helen D (Daughter-in-law of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful review, your feedback will be passed to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian S (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card
Overall Experience

Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review, your comments will be passed to the team.

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Care / Support
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No Rating
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Review from K S (Niece of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your fantastic feedback will be passed to our Comfort House Colleagues.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Comfort House.

Upcoming Events

There are no upcoming events for Comfort House.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Comfort House.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Comfort House

What types of Care is Comfort House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Comfort House have?

There are 40 Single Rooms.

What are the Facilities & Services at Comfort House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Comfort House to the centre of Newcastle upon Tyne?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Comfort House to verify any information. View our terms and conditions. Comfort House has an Enhanced Service -more info.