Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.
Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.
The dedicated and compassionate...
Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.
Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.
The dedicated and compassionate staff team has a low turnover, enabling them to build strong relationships with the residents.
Various activities and events are offered at Comfort House to encourage residents to stay alert and engaged. The home has visiting entertainers, arts and crafts sessions, film showings and stimulating activities to suit individuals needs. It is also involved in the Hen Power project and the home has three chickens which the residents enjoy looking after.
Comfort House has a number of informal links with the local community as many residents are local to the area. They still enjoy going to the shops and pub and being part of the wider community.
Contact Comfort House to confirm what's included and get a personalised quote:
Additional services such as hairdressing will be charged separately.
Comfort House has a Review Score of 9.5 (9.523) out of 10, based on 11 reviews in the last 2 years.
Over all time Comfort House has 40 reviews.
All staff are great.
All staff are great.
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Extremely impressed by the care and compassion that staff showed to residents. Equally impressed by the reassurance and explanations offered to concerned relatives.
Extremely impressed by the care and compassion that staff showed to residents. Equally impressed by the reassurance and explanations offered to concerned relatives.
Thank you for your lovely review of our Comfort House team.
As a family we were very unsure about placing Mam into a care home, but Comfort House has put the care and comfort into this home. Mam is well looked after and is given care, respect and love from all staff. I am amazed at how good she is. She has settled, made friends and is eating so well she has...
As a family we were very unsure about placing Mam into a care home, but Comfort House has put the care and comfort into this home. Mam is well looked after and is given care, respect and love from all staff. I am amazed at how good she is. She has settled, made friends and is eating so well she has put weight on! The staff are always friendly and have made me feel very welcome and part of them, nothing is a problem when I ask. Thank you.
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Management is approachable, activities on going most of the time. Friendly staff. I have no concerns. They all do an amazing job.
Management is approachable, activities on going most of the time. Friendly staff. I have no concerns. They all do an amazing job.
Thank you for your lovely review, your kind words and feedback will be passed to all our Comfort House team.
I was made to feel welcome. The room was kept nice & clean. The food was good quality. The staff were happy & helpful.
I was made to feel welcome. The room was kept nice & clean. The food was good quality. The staff were happy & helpful.
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Excellent staff.
Excellent staff.
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Great place where I know my Dad is safe and secure and well looked after, with great communication to me.
Great place where I know my Dad is safe and secure and well looked after, with great communication to me.
Thank you for your positive review and lovely feedback about Comfort House and our team. We are very happy to know you feel your dad is safe and secure in our care.
My mum was well looked after whilst staying and was cleaned regular will be looking to use again
My mum was well looked after whilst staying and was cleaned regular will be looking to use again
Thank you for your lovely review, your comments will be shared with all the team. We look forward to seeing your mum again.
My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my...
My mother has been a resident at Comfort House for over a year. It took her a while to settle in. The staff are lovely with her, they do lots of activities to keep them going. The residents go out for coffee mornings, they have themed days, lots of parties that involve all the residents. I know my mam is safe in Comfort House.
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I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.
I visit my best friend of 60 years twice a week, and on every occasion, the staff have been very pleasant and helpful. I have no worries and how the patient is well cared for and looked after. The home is a clean and welcoming place, and it puts my mind at ease to know she's taken care of.
Thank you for your lovely 5-star review, your kind words and positive feedback will be passed to all the Comfort House team.
Excellent
Excellent
Thank you for your 5-star review of Comfort House and our team, this will be shared with all our team.
My only criticism is there were not enough staff were working...
Please review staff to Adult ratios.
Thank you for your lovely review, please be assured that staffing level tools are closely monitored and our Colleague to resident ratios are within staffing guidelines. Your positive feedback about our colleagues will be passed on to the team and will mean a huge amount from a fellow carer. Thank you!
The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.
The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.
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The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.
The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.
Thank you for your lovely review and kind words, these will be passed to all our Comfort House team.
My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he...
My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he would be happy to stay here again.
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My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming...
My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere. The staff are friendly, and the home runs many activities for residents.
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We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very...
We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.
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Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.
Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.
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Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.
Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.
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Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.
Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.
Thank you for your lovely review, your fantastic feedback will be passed to our Comfort House Colleagues.
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Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
There are 40 Single Rooms.
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
3.8 mile(s) as the crow flies, distance by road may be significantly further.
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