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Comfort House

21 Middlegate, West Denton, Newcastle upon Tyne, Tyne & Wear NE5 5AY
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Comfort House, Newcastle upon Tyne
Comfort House, Newcastle upon Tyne
Comfort House, Newcastle upon Tyne

Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate...  

Care Provided by Comfort House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Additional services such as hairdressing will be charged separately.

Contact Comfort House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Denise Iden(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Comfort House Reviews (40)

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9.4

Comfort House has a Review Score of 9.4 (9.447) out of 10, based on 12 reviews in the last 2 years. Over all time Comfort House has 40 reviews.

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Review from Margaret F (Wife of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your lovely review. We will pass this over to the team at Comfort House.

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Review from S C (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much now because he's getting the care he so deserves.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your review. We are delighted to hear your positive feedback and will share this with the team at Comfort House.

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Review from J G (Niece of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience

Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your kind words. We will ensure this is passed over to the team at Comfort House.

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Review from Susan F (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review and also feedback about your mum's food. We will ask the team to speak with you so we can look to get this improved for you. Your kind comments about our team will certainly be passed on to them all.

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Review from Josh T (Grandson of Resident) published on 10 March 2021 Submitted via Website
Overall Experience

My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease. The way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.

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Review from Wendy T (Daughter-in-law of Resident) published on 10 March 2021 Submitted via Website
Overall Experience
Can I start by saying a great big thank you to the Management and staff of Comfort House, our lives were totally turned upside down and we were left heartbroken by the fact my Father-in-law had to go into emergency care. We packed all his stuff up and made the hardest journey of our lives; myself, husband and 3 grown-up sons took him to the door of comfort house. We really were all in an emotional state we got to the front door and were met by the warmest friendliest welcome from two of the staff who assured us they would take care of my Father-in-law and meet his needs we left that front door laughing, crying and heartbroken but we also felt we had found a new family in such a short time (we are very big on family come first and the main thing in our lives). He has had ups and downs but the home has kept in contact every step of the way, if it had not been for the support of the Management and Staff we would never have got through this we can’t thank them enough,

I tell everyone about them.

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Review from Yvonne H (Ex Family Member) published on 26 February 2021 Submitted via Website
Overall Experience
My mam was a resident for 5 years at Comfort House and had physical disabilities in addition to dementia. I can therefore comment on the care given to her by the manager and her staff over a long period. I can also comment about the level of care and support that she received right up to her death and how her needs changed during the time she lived there. This, at all times, was supportive and caring and she thought of the other residents and the staff as her extended family. The care home has very good links with local organisations. It is important that the residents are part of the local community as many residents have lived in the area before needing 24-hour care.
I have recommended Comfort House to other people needing care for loved ones.

During the lockdown the residents here have had regular social events to distract them from the fact that they have not been able to see family and friends. The photos must have reassured their families so much.

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Review from Dawn I (Daughter of Resident) published on 22 February 2021 Submitted via Website
Overall Experience
The staff do everything they can to look after their residents, very caring and always something going on. Due to the pandemic, there was mostly no visiting, but once it was allowed, they went out of their way to arrange their garden for safe visits. I am able to ring up to chat with my mam, and she loves that she can see me on the screen. They have taken her to dental appointments and called in the doctor when needed. I am always given excellent feedback on what is happening with her care. Sadly my dad passed away in November, and the staff told my mam the sad news and have since been caring for her emotional feelings, with great empathy. In December 2O20, I finally got in to see my mam, and it was amazing! They have been so careful about keeping the residents safe from Covid, and all of the staff I have spoken to or met have been very friendly, helpful and caring. My mam is always singing their praises.

Well done, Comfort House!

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Review from Stephen T (Son of Resident) published on 8 February 2021 Submitted via Website
Overall Experience

My dad was taken in on New Year’s Eve. I've never been so heartbroken in all my life. The staff that welcomed us at the entrance were unbelievable, they had me convinced within minutes they would take good care of him and us. We are now into the 5th week and I can honestly say from the bottom of my heart I’ve seen an unbelievable change in my dad, he’s back to his old cheeky self when we FaceTime him or vice versa. He has the staff laughing at him and the staff are so genuinely caring towards him. I would personally like to thank the management team and their staff for all their hard work and effort and care they have shown my dad and my family as a whole, thank you very much Comfort House for everything.

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Review from Mary V (Respite Resident) published on 20 October 2020 Submitted via Website
Overall Experience

Comfort House offers a home from home environment. Staff are very welcoming friendly and always go the extra mile to make sure needs are met. I would definitely recommend Comfort House to friends or family who require respite care or even long term.

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Review from Sandra B (Daughter of Resident) published on 10 September 2020 Submitted via Website
Overall Experience
My mam has been in Comfort House for over 4 years and during this time there have been some ups and downs but now I feel I must congratulate the staff for their care of my mam. Mam has had a difficult time over the last 12 months and the management arranged for one to one care for her which is great. She seems really happy now and, although I can’t see her as I used to, she is safe in their hands. During this difficult time of COVID 19, the staff have worked to keep things ticking over and had themed parties, etc putting themselves at risk probably. I really can’t imagine how they must have felt at the height of the pandemic, but managed to keep the home COVID free.
Mam is 104 this month and even though we won’t be able to celebrate with her I know the staff will make it a special day for her.

Keep up the good work.

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Review from Carol S (Daughter of Resident) published on 3 February 2020 Submitted via Website
Overall Experience
I felt I needed to give an update.
As I live abroad, my visits with my mum are limited. I visited in December, it was a delight to walk into Comfort House. The manager and staff had certainly pulled out all the stops to make the lounge and common areas very festive. Christmas trees and decorations filled the rooms and it certainly put a smile on my grandchildren’s faces. I’m sure the residents appreciated the efforts the staff made!
I visited my mum last week, but unfortunately, she was taken into hospital. The deputy manager rang to inform me of mum’s situation, her professionalism and handling of mum’s situation helped very much to put my mind at rest.

The care, compassion, professionalism and help given by all the staff is to be praised. I was very happy when mum was discharged from hospital and returned to Comfort House, as I knew she would get the care and attention needed. They go above and beyond their duties to make the residents feel as comfortable as possible!

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Review from Lynne D (Daughter of Resident) published on 16 October 2019 Submitted via Website
Overall Experience

I cannot thank the lovely, hardworking staff enough for the excellent care and support they have given mam these last two years she has been resident here. There has been such hard work by all members of staff to ensure all residents are happy and the social media page is amazing as I am able to keep up to date with all the activities on offer, from painting, cookery, gardening, singing, playing games, the list is endless. It’s only a shame that all relatives feel unable to participate in family events, like the lovely end of summer garden party, as the staff throw their hearts and souls into organising such events, to benefit the residents. Thank you so much Comfort.

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Review from S P (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card
Overall Experience

My mother moved into Comfort House on 16.9.19 after a two-week stay in hospital suffering from dementia. She was very confused and agitated. I was given seven days to find a residential care place. The lady from Comfort House visited the hospital to assess and was fabulous. All the staff at Comfort House have been brilliant at settling in and looking after this 93-year-old lady. The staff have been wonderful to me and my family. It is a relief that she is at Comfort House.

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Review from John W (Friend of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

It's always a pleasure to visit. The staff are all most helpful.

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Review from Pamela C (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card
Overall Experience

Since Comfort House has been under new management it has greatly improved in all areas. The staff are lovely and friendly and make you feel welcome. I have no worries regarding my dad's care as he always looks tidy and the staff take special care with his personal care and meet his needs when required. Thank you Comfort House.

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Review from Jill T (Daughter of Resident) published on 3 May 2019 Submitted via Postal Card
Overall Experience

Comfort House provides a clean comfortable safe environment for our mother. Carers are professional and very respectful to residents and family alike. They have provided extra support tour mother at times of personal bereavement. Personal items are kept well laundered and she is always well dressed. The redecoration recently carried out has brought a more modern look to the building.

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Review from Peter C (Son of Resident) published on 4 January 2017 Submitted via Website
Overall Experience

Used a number of times over the last three years for respite care for my father. Always found them to be accommodating and friendly to deal with when making bookings and queries. Staff appear friendly. On a negative - Clothes always seem to go missing during a stay, glasses too. Had booked my father to stay this Christmas - made the provisional booking in September. However, received a letter on the 8th December informing me that due to staff shortages he could not stay. It has left us in a difficult situation and am currently trying to find another provider. I would not trust them again with respite care.

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Review from Michelle W (Daughter of Resident) published on 17 June 2016 Submitted via Website
Overall Experience

We have been using Comfort House for the past 2 years for Respite for my Father. I cannot praise the staff highly enough, they are friendly and attentive nothing is too much trouble. The home has recently had a refresh so looks clean and tidy it also has a nice outside space for residence to sit in nice weather. The bedrooms are light and airy with en suite facilities.

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Review from Gillian M (Daughter of Resident) published on 25 November 2015 Submitted via Postal Card
Overall Experience

My father was with Comfort House for 3 months. In that time he was well cared for, very well cared for. The home is clean, homely and very welcoming. The staff are efficient and friendly, nothing is too much trouble.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

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There are no accreditations posted yet for Comfort House.

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