Comfort House

My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.

I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much now because he's getting the care he so deserves.

Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.

My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.

My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease. The way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.

I tell everyone about them.

During the lockdown the residents here have had regular social events to distract them from the fact that they have not been able to see family and friends. The photos must have reassured their families so much.

Well done, Comfort House!

My dad was taken in on New Year’s Eve. I've never been so heartbroken in all my life. The staff that welcomed us at the entrance were unbelievable, they had me convinced within minutes they would take good care of him and us. We are now into the 5th week and I can honestly say from the bottom of my heart I’ve seen an unbelievable change in my dad, he’s back to his old cheeky self when we FaceTime him or vice versa. He has the staff laughing at him and the staff are so genuinely caring towards him. I would personally like to thank the management team and their staff for all their hard work and effort and care they have shown my dad and my family as a whole, thank you very much Comfort House for everything.

Comfort House offers a home from home environment. Staff are very welcoming friendly and always go the extra mile to make sure needs are met. I would definitely recommend Comfort House to friends or family who require respite care or even long term.

Keep up the good work.

The care, compassion, professionalism and help given by all the staff is to be praised. I was very happy when mum was discharged from hospital and returned to Comfort House, as I knew she would get the care and attention needed. They go above and beyond their duties to make the residents feel as comfortable as possible!

I cannot thank the lovely, hardworking staff enough for the excellent care and support they have given mam these last two years she has been resident here. There has been such hard work by all members of staff to ensure all residents are happy and the social media page is amazing as I am able to keep up to date with all the activities on offer, from painting, cookery, gardening, singing, playing games, the list is endless. It’s only a shame that all relatives feel unable to participate in family events, like the lovely end of summer garden party, as the staff throw their hearts and souls into organising such events, to benefit the residents. Thank you so much Comfort.

My mother moved into Comfort House on 16.9.19 after a two-week stay in hospital suffering from dementia. She was very confused and agitated. I was given seven days to find a residential care place. The lady from Comfort House visited the hospital to assess and was fabulous. All the staff at Comfort House have been brilliant at settling in and looking after this 93-year-old lady. The staff have been wonderful to me and my family. It is a relief that she is at Comfort House.

It's always a pleasure to visit. The staff are all most helpful.

Since Comfort House has been under new management it has greatly improved in all areas. The staff are lovely and friendly and make you feel welcome. I have no worries regarding my dad's care as he always looks tidy and the staff take special care with his personal care and meet his needs when required. Thank you Comfort House.

Comfort House provides a clean comfortable safe environment for our mother. Carers are professional and very respectful to residents and family alike. They have provided extra support tour mother at times of personal bereavement. Personal items are kept well laundered and she is always well dressed. The redecoration recently carried out has brought a more modern look to the building.

Used a number of times over the last three years for respite care for my father. Always found them to be accommodating and friendly to deal with when making bookings and queries. Staff appear friendly. On a negative - Clothes always seem to go missing during a stay, glasses too. Had booked my father to stay this Christmas - made the provisional booking in September. However, received a letter on the 8th December informing me that due to staff shortages he could not stay. It has left us in a difficult situation and am currently trying to find another provider. I would not trust them again with respite care.

We have been using Comfort House for the past 2 years for Respite for my Father. I cannot praise the staff highly enough, they are friendly and attentive nothing is too much trouble. The home has recently had a refresh so looks clean and tidy it also has a nice outside space for residence to sit in nice weather. The bedrooms are light and airy with en suite facilities.

My father was with Comfort House for 3 months. In that time he was well cared for, very well cared for. The home is clean, homely and very welcoming. The staff are efficient and friendly, nothing is too much trouble.