Submit a Review for Moorhouse Care Home
Tilford Road, Hindhead, GU26 6RA
View full details of Moorhouse Care HomeLatest Reviews for Moorhouse Care Home
16 March 2026
Just a quick huge thank-you to Julie the Manager and all her staff at Moorhouse particularly Red and Penny the care managers for looking after my mother so well. Their attention to detail is superb and no request too small. My mother has been there for three years now under various regimes and since
those three have been in charge I have certainly noticed an improvement in the high standard of care that she receives. Mention must also be made to other long serving staff in Anjana, the Sikh gentlemen and Loren who are very kind and devoted to their jobs.. I have also noticed how well the staff are involved in all the activities (Katherine and Nikhitha)
Thank-you again.
09 March 2026
My wife has been a resident for 18 months and has received excellent, caring support from all of the friendly staff. The house and rooms are clean and well furnished and kept to a very high standard. The management team are very helpful and are always seeking ways to improve the well-being of the
residents with plenty of interesting activities and resident involvement. There is always a welcoming selection of nutritious food and drive to satisfy all tastes and overall residents are very well looked after in a friendly, professional, supportive environment.
25 November 2025
My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"
25 November 2025
I visited my aunt and arrived in time for the sing a long. It was brilliant! It was wonderful to see and hear the residents enjoying the songs and singing with gusto. I myself got very involved and thoroughly enjoyed myself. Nikki ran the session really well and the residents were able to request
favourite.
24 October 2025
My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were
provided. My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.
01 September 2025
The staff are very helpful and caring.
Hospitality is good and nothing is too much trouble.
They have organised very good outings every day.
01 August 2025
The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one
10 July 2025
I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at
ease with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.
23 June 2025
My Mum was transferred to Moorhouse on the 13 June. The transition for Mum was a smooth process. Mum has settled in well over the past few days. The staff at Moorhouse are wonderful, compassionate, empathetic and welcoming. The environment is safe and staff extremely supportive in what can be a
challenging working environment.
Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home.
My father and I were made to feel so welcome on our initial visit.
Thank you so much.
16 May 2025
Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get
to know people, not just the resident. Its like a family, really lovely & welcoming.
16 May 2025
My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.
07 April 2025
Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them
they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.
02 April 2025
Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long
term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.
07 March 2025
Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met
consistently. Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.
20 February 2025
Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt
like a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.
19 February 2025
My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to
entertaining everyone and having a good time. Mum has now passed away and this was made very special for her by all
Thank you all at Moorhouse.
16 January 2025
Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.
05 December 2024
Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.
22 November 2024
What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home.
There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it
may continue.
The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch.
All in all, they are looking up.
14 November 2024
My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.
Latest Reviews for Moorhouse Care Home
16 March 2026
Just a quick huge thank-you to Julie the Manager and all her staff at Moorhouse particularly Red and Penny the care managers for looking after my mother so well. Their attention to detail is superb and no request too small. My mother has been there for three years now under various regimes and since
those three have been in charge I have certainly noticed an improvement in the high standard of care that she receives. Mention must also be made to other long serving staff in Anjana, the Sikh gentlemen and Loren who are very kind and devoted to their jobs.. I have also noticed how well the staff are involved in all the activities (Katherine and Nikhitha)
Thank-you again.
09 March 2026
My wife has been a resident for 18 months and has received excellent, caring support from all of the friendly staff. The house and rooms are clean and well furnished and kept to a very high standard. The management team are very helpful and are always seeking ways to improve the well-being of the
residents with plenty of interesting activities and resident involvement. There is always a welcoming selection of nutritious food and drive to satisfy all tastes and overall residents are very well looked after in a friendly, professional, supportive environment.
25 November 2025
My sister has been a resident at the home for 15 months and had nothing but praise for this home, support and staff. She always said "If you have to go into a home - go into this one"
25 November 2025
I visited my aunt and arrived in time for the sing a long. It was brilliant! It was wonderful to see and hear the residents enjoying the songs and singing with gusto. I myself got very involved and thoroughly enjoyed myself. Nikki ran the session really well and the residents were able to request
favourite.
24 October 2025
My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were
provided. My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.
01 September 2025
The staff are very helpful and caring.
Hospitality is good and nothing is too much trouble.
They have organised very good outings every day.
01 August 2025
The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one
10 July 2025
I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at
ease with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.
23 June 2025
My Mum was transferred to Moorhouse on the 13 June. The transition for Mum was a smooth process. Mum has settled in well over the past few days. The staff at Moorhouse are wonderful, compassionate, empathetic and welcoming. The environment is safe and staff extremely supportive in what can be a
challenging working environment.
Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home.
My father and I were made to feel so welcome on our initial visit.
Thank you so much.
16 May 2025
Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get
to know people, not just the resident. Its like a family, really lovely & welcoming.
16 May 2025
My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.
07 April 2025
Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them
they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.
02 April 2025
Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long
term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.
07 March 2025
Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met
consistently. Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.
20 February 2025
Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt
like a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.
19 February 2025
My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to
entertaining everyone and having a good time. Mum has now passed away and this was made very special for her by all
Thank you all at Moorhouse.
16 January 2025
Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.
05 December 2024
Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.
22 November 2024
What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home.
There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it
may continue.
The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch.
All in all, they are looking up.
14 November 2024
My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.