Moorhouse Nursing Home offers skilled care packages that are tailored to personal health needs, while also promoting an active lifestyle amongst its residents.
The service takes all health, security and nutritional needs seriously, keeping up with care industry innovations and respecting the recommendations of regulators.
The provider's homes are highly-regarded amongst the communities where they make a difference.
Group: Ashberry Healthcare Ltd
Person in charge: Julie East (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 38
Rooms with ensuite WC: 18
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Moorhouse Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Moorhouse Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Moorhouse Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.532 for Moorhouse Nursing Home is calculated as follows: ( (28 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.532
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.276 Points relating to the number of positive Reviews for Moorhouse Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.6 Target = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Moorhouse Nursing Home has a Review Score of 8.8 (8.808) from 4 Reviews
Review submitted from a Postal Card by Vivienne A (Niece of Resident) on Thursday 10 August 2017. Relates to July 2017.
I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could be 1 or 2 more members of staff so that residents with dementia could be given more attention.
How likely would you be to recommend Moorhouse Nursing Home? Likely
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Review submitted from a Postal Card by E H (Resident) on Friday 4 August 2017. Relates to July 2017.
When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.
How likely would you be to recommend Moorhouse Nursing Home? Likely
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Review submitted from a Postal Card by C L (Husband of Resident) on Friday 28 July 2017. Relates to July 2017.
Since my wife has been a resident at Moorhouse Nursing Home from being at death's door to present day her improvement has been nothing short of a miracle. This can only be put down to the care and attention she has been shown by the staff and management, may it long continue.
How likely would you be to recommend Moorhouse Nursing Home? Extremely Likely
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Review submitted from a Website Submission by Cheryl J (Daughter of Resident) on Wednesday 19 July 2017. Relates to July 2017.
From the moment my father arrived and he was whisked away to hear a visiting harpist his life has been enriched and improved. He had been living with us and the last thing I wanted to do was move him to a nursing home, but as I left that day I heard him calling out 'Bravo' in appreciation of the music and knew my family had made the right decision. He loves the beautiful gardens and all the staff greet him by name with a smile. Due care is taken in assessing his needs and allowing him his freedoms and where he can cope, his independence. Unlike a lot of homes there are a dedicated band of wonderful staff who provide a strong background of continuity and have grown to know my father personally which we all appreciate. There are activities most afternoons, visiting musicians, story telling, word games and exercises and positive encouragement for all to join in. I have no hesitation in recommending this home 100%.
How likely would you be to recommend Moorhouse Nursing Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Moorhouse Nursing Home
There are currently no Care Home Idol entrants who have performed at Moorhouse Nursing Home