Moorhouse Care Home

Tilford Road, Hindhead GU26 6RA
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9.7 51 Reviews
  • Moorhouse Care Home, Hindhead
Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.
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Care Provided by Moorhouse Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1154 – £1869
  • Self-Funded Residential Dementia Care: £1215 – £2173
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home.


A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.


Prices correct as of April 2025 but are subject to change.

These prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements.

Contact Moorhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moorhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Julie Watts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.

Parking

  • Ample on-site parking is available for convenience.

Moorhouse Care Home Reviews (51)

9.7

Moorhouse Care Home has a Review Score of 9.7 (9.657) out of 10, based on 29 reviews in the last 2 years.
Over all time Moorhouse Care Home has 51 reviews.

Overall Experience
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Date Published
  • 51
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Reviewer Connection to Moorhouse Care Home
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Total of 51, showing 1-20
Review from Debbie S (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for just over a year now. She is so very happy here, Moorhouse has the best staff and I would like to thank them all for yesterday. My mum turned 90 yesterday, and what a wonderful day she had. A private room was decorated for us and a wonderful spread and cake were provided.
My mum had the best day celebrating, thank you all so much. The level of care is second to none at Moorhouse, and I couldn't recommend it enough.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. It was a pleasure to see how much your mum enjoyed her birthday party. I will share your kind words with the team.
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Review from Peter B (Husband of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and caring.
Hospitality is good and nothing is too much trouble.
They have organised very good outings every day.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. It is a pleasure to look after your lovely wife. Thank you again for the support you and your family give to the home.
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Review from L M (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mom has been receiving has been amazing since she has come to Moorhouse. The staff genuinely care about the residents and keep them occupied and calm. I highly recommend this home should you be looking for a place for your loved one
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. It is a pleasure to look after your mum.
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Review from Julia C (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been overwhelmed by the kindness and professionalism of the staff at Moorhouse Care Home. They take amazing care of Dad, and it feels like one, big, happy family. Communication is excellent, and they are always there with advice and reassurance. The ladies at Moorehouse have set my mind at ease
with their warmth and a listening ear, and I have no qualms about having their dedicated team caring for Dad. This is a care home where they really do care. A home away from home. Wonderful! Thank you.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. As a team we try and ensure that everyone feels part of our family, this includes all of our relatives and visitors. The staff will be delighted with this…read more
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Review from Liesa R (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was transferred to Moorhouse on the 13 June. The transition for Mum was a smooth process. Mum has settled in well over the past few days. The staff at Moorhouse are wonderful, compassionate, empathetic and welcoming. The environment is safe and staff extremely supportive in what can be a challenging
working environment.
Moorhouse feels very family orientated with the welfare of its residents at the centre of the care home.
My father and I were made to feel so welcome on our initial visit.
Thank you so much.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you so much for your kind words. It has been a pleasure to welcome your mum to our Moorhouse family. I will pass your kind words onto the staff team who always appreciate feedback.
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Review from Christine B (Niece of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Auntie moved in on 3rd April this year so not been long but. She has settled in quickly, looks happy & younger, her eyes are brighter, she chats laughs, she's suffered with anxiety since young but this seems to have lifted from her Shoulders. The staff are fabulous, friendly, kind, take time to get
to know people, not just the resident. Its like a family, really lovely & welcoming.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to write this outstanding review. I am so pleased your aunt has settled so quickly, she is a pleasure to support. I will pass on your kind words to the staff, who are…read more
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Review from Duncan B (Cousin of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt just enjoying life, for the first time in some time. This is down to the care and love that she is receiving from Moor House staff - from cleaners to the boss, they all care. Thank you for putting our minds at rest.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you so much for your kind words. We are pleased that your aunt has settled at Moorhouse. I will pass on your kind words to the staff who are always keen to receive feedback.
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Review from R H (Stepson of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorhouse nursing home where both my parents are currently residing are doing an excellent job for which we are extremely grateful. They have excellent management and all the staff are committed to giving those at the care home the very best care that they can give. From the first contact with them
they were super-efficient, and everything was done quickly and with no fuss. The care given is outstanding. One reason being that their model is to always have sufficient staff to deal at peak times during the day and staff are always all motivated and professional. The leadership is outstanding and sets the tone for staff. Form excellent. We are glad that this is where our parents are.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to send in this outstanding review. It is an absolute pleasure to look after your parents. I will pass your kind words onto the staff team, who are always pleased to…read more
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Review from Y C (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term
staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your taking time to complete a review. It has been an absolute pleasure to care for your mum. I will pass on your kind words to the team, who are always pleased to hear feedback.
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Review from Elizabeth F (Niece of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently.
Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring loved ones are in good hands. Would highly recommend the are home - note for improvement a small day room near reception for more private visits.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of…read more
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Review from C S (Daughter of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt like
a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.
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Review from John N (Son of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to entertaining
everyone and having a good time. Mum has now passed away and this was made very special for her by all
Thank you all at Moorhouse.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.
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Review from J P (Brother of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister moved into Moorhouse Care Home in August 2024. She recognised she needed 24 hour care after living alone in a cottage for many years. She settled quickly and has said the staff are excellent, supportive, attentive and helpful. The food is good, very regular and if you have to go into such
a home you couldn't find a better one.
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Review from G O (Husband of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife arrived at Moorhouse in November 2024 and has settled in well and has been supported by friendly, caring, professional staff.
She has a lovely, well-furnished and well-decorated room which is very comfortable. The food is nutritious and suits my wife and she is participating in the varied daily
activities programme which is completely organised and enthusiastically encouraged. It was a difficult decision to admit my wife into a care home but it is working out well which is a great relief and all at Moorhouse have assisted in this. Thank you.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to submit a review and I will pass on your kind words to the staff team. It is a pleasure to support your dear wife and watch her enjoying the activities with our…read more
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Review from J H (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.
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Review from Hywel B (Son of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.
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Review from J P (Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home.
There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it
may continue.
The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch.
All in all, they are looking up.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very…read more
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Review from J E (Nephew of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.
Reply from Julie Watts, Manager at Moorhouse Care Home
Thank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.
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Review from C S (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law has been at Moorhouse for a number of years and during this time she has developed into a happy and sociable person. The care she has received has been outstanding. The staff are always kind and helpful. The home feels very homely and the food looks nutritious and delicious, like a
five-star hotel. Would highly recommend Moorhouse, a very happy, friendly place for a loved one.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and…read more
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Review from S K (Son of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorhouse has provided my mum with an excellent level of care since starting earlier this year. She has settled in well and really likes the staff around her and the food. She has never been an outgoing person but it is a joy to see her joining in an afternoon sing-along and being a positive part of
the community. From a time when she was in real difficulty, Moorhouse Care Home saved her old age and made it enjoyable again.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you so much for your lovely review. We always appreciate the feedback and I will share it with the team. We have many different personalities in Moorhouse, they all make up our Moorhouse…read more
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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Moorhouse Care Home is calculated as follows: ( (244 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 344 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Julie

Julie Watts

Job Title: Manager Joined: 2024

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.

Eurico

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

Ana

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.

Frequently Asked Questions about Moorhouse Care Home

What types of Care is Moorhouse Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moorhouse Care Home have?

There are 30 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Moorhouse Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorhouse Care Home to the centre of Hindhead?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorhouse Care Home to verify any information. View our terms and conditions. Moorhouse Care Home has an Enhanced Service - more info.