
Really impressed with the genuine care of my mum and other residentsJ H(Daughter of Resident/Service User)

All the staff were so friendly, smiling. I have never been so welcomed into a home.Denholm R(Friend of Resident/Service User)

The staff were always wonderful to her and welcoming to our family.Hywel B(Son of Resident/Service User)

Really impressed with the genuine care of my mum and other residentsJ H(Daughter of Resident/Service User)

All the staff were so friendly, smiling. I have never been so welcomed into a home.Denholm R(Friend of Resident/Service User)

The staff were always wonderful to her and welcoming to our family.Hywel B(Son of Resident/Service User)

Set within a beautiful historic country house in the heart of Hindhead, Moorhouse Care Home offers high-quality residential and dementia care for up to 36 residents. Care is available on a permanent basis, as well as through pre-bookable short-term respite stays.
The home combines period charm with modern comfort, creating a warm and homely environment where residents feel safe, valued and supported. Bedrooms are bright and individually decorated, with many enjoying...
Care Provided by Moorhouse Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home. A personalised and tailored care plan will be created and monitored daily using our electronic care system.
Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating, Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment.
Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.
Prices correct as of January 2026 but are subject to change. (these prices are only a guideline, please contact our home to find out the exact price for your requirements)
The price(s) shown are provided by the care home. Contact Moorhouse Care Home for full pricing details and T&Cs.
Contact Moorhouse Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ashberry Healthcare Ltd
- Private Owned
Person in charge
- Julie Watts(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (10)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.
Parking
- Ample on-site parking is available for convenience.
Moorhouse Care Home Reviews (56)
Moorhouse Care Home has a Review Score of 9.8 (9.828) out of 10, based on 27 reviews in the last 2 years.
Over all time Moorhouse Care Home has 56 reviews.
Mum has settled into Moorhouse very well. The staff are all friendly, helpful and kind. Mum enjoys the home-cooked food and social activities. It is a great weight off our minds knowing that Mum is happy in her new home.
Thank you for spending your time completing the online review. Mum has settled in so well, it's hard to believe she hasn't been with us for much longer, everyone really enjoys her company. It is not just Mum we support but also the families during what can be an emotional journey and I am pleased as a team we have managed this.
My brother has been a resident at Moorhouse for only one month but I am both sure and confident that his needs are being met by the caring staff there. My brother has, for many years, been very disabled following brain and much physical damage from a road traffic accident, so he is completely dependent on insightful care, and food management. This has been delivered by the experienced and patient carers at Moorhouse, witnessed by my wife and myself on several visits per week during this settling in period without prior notice. Visiting is encouraged and always welcomed. I am very pleased with the high standards I have observed at Moorhouse.
Thank you for taking the time to leave this review, our team here work extremely hard to provide each resident with high quality care, and they will be delighted to hear how thankful you are for all their hard work. It is a pleasure to have your brother here at Moorhouse Nursing Home, he is such a lovely gentleman with a great sense of humour.
I visit regularly every week as a Pets As Therapy volunteer with my three year old Border Colllie. The staff are very caring and proactive in the way they deal with residents. Staff use the residents Christian name when speaking to them. The atmosphere throughout is very calm and friendly. The residents I visit are all most cheerful and the majority react with the dog well and in a meaningful way.
My father has been in Moorhouse since September. We recognise that these have been difficult and challenging times in the sector, despite this we are satisfied that his care has been good. Regular staff are caring and approachable. Unfortunately, some agency staff have been less so, however, when concerns have been raised they have been addressed promptly. The manager was exceptionally helpful in arranging respite care for my mother at short notice. Our thanks for all they do.
Thank you very much for your review, I will pass on your kind words to the staff. It is a pleasure to look after your father, and lovely to have your mother to stay for a short time, we enjoyed spending time with her. Best Wishes
We could not have asked for better care and help with my father from all the staff at Moorhouse. I am an activities assistant in another local residential home and was very impressed with everything they did for him. My father was suffering with dementia, Alzheimer’s and cancer so needed a lot of care and attention which he received. The home had a very cosy, caring and friendly atmosphere and the staff were always available to talk, advise and comfort my family. Fabulous place.
Thank you for your kind words and feedback. It is important to us that all the family are supported during this difficult time, so it is reassuring we have managed this.
This probably couldn't have happened at a worse time with the Covid restriction, which makes the visiting harder at the moment but the whole Moorhouse team have again made this seamless and with excellent updates throughout, thank you Moorhouse.
Thank you for taking the time to complete a review for us - it is much appreciated. We are pleased to hear you are happy with the care your mum is receiving. We recognise the Covid Pandemic has been a difficult time for everyone, it has been extremely important to us that residents and their...
My husband spent the last few weeks of his life at Moorhouse Nursing Home. His illnesses were complex and difficult to manage. From day 1 I found all staff caring and supportive. He was settled in quickly and importantly I was made welcome and felt he was safe and comfortable. Everyone made every effort to meet his complex needs and although restrictions were in place I was allowed to be with him as much as possible. I felt at ease communicating with all staff at all levels and was very aware of the love and care given to patients. The atmosphere was homely and warm and yet everything was run efficiently. If it should be that I have to spend time in a nursing home, I would choose Moorhouse.
Thank you for your kind words and feedback. At Moorhouse, we pride ourselves on giving the best care possible to our residents, whilst also supporting the needs of their families. It is always nice to hear that our efforts are appreciated and this will be shared with the wider team.
I cannot fault the service at this care home - all the staff are lovely. The communication between the home and myself was on the ball. The meals were purified for my wife and on the occasions that I partook, they were well presented and were of good quality. Parking was quite plentiful (and free). The grounds are lovely and well-maintained thanks to the groundsman. The facility is quite secure and I felt good being able to leave my wife here knowing she was in good hands. I can heartily recommend this home to all.
Thank you for spending the time to complete a review, I will ensure your positive feedback is cascaded to the Moorhouse team.
My father has been a resident at Moorhouse for six years and the care, attention to detail and general well being has been second to none. He is happy and repeatedly tells me so. There is a great deal of staff who have been there for many years and they view the home as part of their family, and the new recruits seem to be fitting in well with the comforting ethos of this special place. Well run, delicious food and high standard of cleanliness no one could ask for more. I cannot imagine how they have kept my father so safe, risking everything to do so in this pandemic, they have been nothing short of amazing. The senior management has always been only a phone call away to discuss any thought I may want to raise. I have absolutely no hesitation in recommending Moorhouse to anyone who has to make the ghastly decision to put their beloved relatives into a home and would like to make public how much I appreciate all the staff there.
My relative was at this nursing home for a number of years. The long-standing health care assistants at the time were very good and met my relative's needs. The food was generally of a reasonable standard and the chef did speak to our relative on a number of occasions to see the meals were satisfactory for her. A couple of the registered nurses were caring, but numerous agency nurses and carers on duty often on a daily basis and especially at weekends, so therefore not always knowing or understanding the resident's needs and requirements. There is a new home manager in place now (who had successfully worked at this care home for some years previously). My advice is always read all the CQC reports thoroughly.
Was greeted by the manager. She was very friendly offering me refreshments. I was shown to where the lady was who I was visiting. All the staff were so friendly, smiling. I have never been so welcomed into a home. It felt like I was visiting somebodies personal home. The surroundings were very comfortable, the lady playing the piano was enjoyed by us all. I have no complaints. Nothing but praise for the service.
Management and staff make Moorhouse Nursing Home a very friendly welcoming place. Delicious meals are prepared daily by a team of excellent chefs and kitchen staff. A professional efficient laundry service is provided. Afternoon activities bring much pleasure and laughter. The garden is beautifully maintained, it's a real treat to sit outside. Finally to all the nursing caring staff that look after my husband and me. I thank you.
It is difficult to nominate an employee of the month as they all give their all. The food is excellent, chef's salmon en-croute with creamy dill sauce is wonderful and would give celebrity chefs a run for their money. This nursing home now feels like home to my husband and it certainly is my second home.
I can't recommend them highly enough. A big thank you.
Excellent care with sincerity, friendliness and compassion. Always very clean.
I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could be 1 or 2 more members of staff so that residents with dementia could be given more attention.
When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 December 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 26 Jun 2026
At Ashberry Healthcare, we believe that life in our homes should feel connected, purposeful and rooted in the communities around us. This year, we are proud to be building closer...
- 26 Jun 2026
Good food is far more than fuel. For elderly residents in care, a thoughtfully prepared meal can spark a memory, brighten a morning and turn a quiet afternoon into a...
- 26 Jun 2026
At Ashberry Healthcare, our nine homes are led by some of the most experienced and dedicated people in the care sector. Between them, our Home Managers bring hundreds of years...
There are no upcoming events for Moorhouse Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moorhouse Care Home.
Meet the Team (3)

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.
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