Moorhouse Care Home

Tilford Road, Hindhead GU26 6RA
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9.7 51 Reviews
  • Moorhouse Care Home, Hindhead
Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1154 – £1869
  • Self-Funded Residential Dementia Care: £1215 – £2173
  • RESPITE Self-Funded Residential Care: £1500 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home.


A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.


Prices correct as of April 2025 but are subject to change.

These prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Watts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • private, social service and NHS referrals accepted
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.

Parking

  • Ample on-site parking is available for convenience.

Moorhouse Care Home Reviews (51)

Total of 51, showing 41-51
9.7

Moorhouse Care Home has a Review Score of 9.7 (9.678) out of 10, based on 31 reviews in the last 2 years. Over all time Moorhouse Care Home has 51 reviews.

Overall Experience

  • 38
  • 10
  • 2
  • 1
  • 0

Date Published

51
9
18
31
20

Review from Carl S (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was taken into care at Moorhouse in late November 2021 after being released from hospital but unable to look after herself. Although this was scary for Mum everybody who works there has made her transition to her new way of life so easy. She has a lovely room with a view and looks so much healthier
with the care from all the staff. She is now making new friends and eating really well.
This probably couldn't have happened at a worse time with the Covid restriction, which makes the visiting harder at the moment but the whole Moorhouse team have again made this seamless and with excellent updates throughout, thank you Moorhouse.

Reply from Julie East, Registered Manager at Moorhouse Care Home

Thank you for taking the time to complete a review for us - it is much appreciated. We are pleased to hear you are happy with the care your mum is receiving. We recognise the Covid Pandemic has been a difficult time for everyone, it has been extremely important to us that residents and their families have continued to feel connected with each other through visits and other means of communication. I will ensure your kind comments are shared with the rest of the team here at Moorhouse.

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Review from Susan T (Wife of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last few weeks of his life at Moorhouse Nursing Home. His illnesses were complex and difficult to manage. From day 1 I found all staff caring and supportive. He was settled in quickly and importantly I was made welcome and felt he was safe and comfortable. Everyone made every effort
to meet his complex needs and although restrictions were in place I was allowed to be with him as much as possible. I felt at ease communicating with all staff at all levels and was very aware of the love and care given to patients. The atmosphere was homely and warm and yet everything was run efficiently. If it should be that I have to spend time in a nursing home, I would choose Moorhouse.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for your kind words and feedback. At Moorhouse, we pride ourselves on giving the best care possible to our residents, whilst also supporting the needs of their families. It is always nice to hear that our efforts are appreciated and this will be shared with the wider team.

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Review from C L (Husband of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service at this care home - all the staff are lovely. The communication between the home and myself was on the ball. The meals were purified for my wife and on the occasions that I partook, they were well presented and were of good quality. Parking was quite plentiful (and free).
The grounds are lovely and well-maintained thanks to the groundsman. The facility is quite secure and I felt good being able to leave my wife here knowing she was in good hands. I can heartily recommend this home to all.

Reply from Claire Fry, Business Support Manager at Moorhouse Care Home

Thank you for spending the time to complete a review, I will ensure your positive feedback is cascaded to the Moorhouse team.

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Review from Cheryl J (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Moorhouse for six years and the care, attention to detail and general well being has been second to none. He is happy and repeatedly tells me so. There is a great deal of staff who have been there for many years and they view the home as part of their family, and the
new recruits seem to be fitting in well with the comforting ethos of this special place. Well run, delicious food and high standard of cleanliness no one could ask for more. I cannot imagine how they have kept my father so safe, risking everything to do so in this pandemic, they have been nothing short of amazing. The senior management has always been only a phone call away to discuss any thought I may want to raise. I have absolutely no hesitation in recommending Moorhouse to anyone who has to make the ghastly decision to put their beloved relatives into a home and would like to make public how much I appreciate all the staff there.

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Review from S F (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative was at this nursing home for a number of years. The long-standing health care assistants at the time were very good and met my relative's needs. The food was generally of a reasonable standard and the chef did speak to our relative on a number of occasions to see the meals were satisfactory
for her. A couple of the registered nurses were caring, but numerous agency nurses and carers on duty often on a daily basis and especially at weekends, so therefore not always knowing or understanding the resident's needs and requirements. There is a new home manager in place now (who had successfully worked at this care home for some years previously). My advice is always read all the CQC reports thoroughly.

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Review from Denholm R (Friend of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was greeted by the manager. She was very friendly offering me refreshments. I was shown to where the lady was who I was visiting. All the staff were so friendly, smiling. I have never been so welcomed into a home. It felt like I was visiting somebodies personal home. The surroundings were very comfortable,
the lady playing the piano was enjoyed by us all. I have no complaints. Nothing but praise for the service.

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Review from B G (Wife of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff make Moorhouse Nursing Home a very friendly welcoming place. Delicious meals are prepared daily by a team of excellent chefs and kitchen staff. A professional efficient laundry service is provided. Afternoon activities bring much pleasure and laughter. The garden is beautifully
maintained, it's a real treat to sit outside. Finally to all the nursing caring staff that look after my husband and me. I thank you.

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Review from J S (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, welcoming and kind.
It is difficult to nominate an employee of the month as they all give their all. The food is excellent, chef's salmon en-croute with creamy dill sauce is wonderful and would give celebrity chefs a run for their money. This nursing home now feels like home
to my husband and it certainly is my second home.
I can't recommend them highly enough. A big thank you.

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Review from Patrick B (Power of Attorney of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with sincerity, friendliness and compassion. Always very clean.

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Review from Vivienne A (Niece of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could
be 1 or 2 more members of staff so that residents with dementia could be given more attention.

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Review from E H (Resident) assisted by family/friend published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Moorhouse Care Home is calculated as follows: ( (267 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 367 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Julie

Julie Watts

Job Title: Manager

Joined: 2024

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.

Eurico

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

Ana

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.

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