Moorhouse Care Home

Tilford Road, Hindhead GU26 6RA
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9.7 51 Reviews
  • Moorhouse Care Home, Hindhead
Moorhouse is a historical country house set in the heart of the village of Hindhead. Offering dementia and residential care, the home is registered for up to 36 residents on a permanent basis or for short term respite stays which are pre-bookable.

Bedrooms are light and individually decorated with the many enjoying undisturbed views over the National Trust’s Golden Valley. The majority of the ground floor rooms also benefit from patio doors opening directly into the mature landscape garden that surrounds the home.

The highly skilled team at Moorhouse treat everyone as an individual, tailoring their services and support to meet the residents' needs in a warm and homely environment.
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Care Provided by Moorhouse Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1154 – £1869
  • Self-Funded Residential Dementia Care: £1215 – £2173
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

Our Weekly Fee is based on the choice of bedroom and the personal care needs required. Before admission, a professional team member will assess to understand the support and care your loved one requires within the home.


A personalised and tailored care plan will be created and monitored daily using our electronic care system. Included in Our Weekly Fee: Home staffed 24 hours a day Meals (breakfast, lunch & dinner), unlimited snacks and drinks Accommodation with bed & and bedding, towels, bedroom furniture, chair, curtains, lighting and individually controlled heating Laundering of bedding, towels, and personal clothing (except dry cleaning) Unrestricted use of communal areas Cleaning and decoration of rooms Maintenance of grounds and gardens Wi-Fi access Range of in-house activities and external outings (excluding admission fees, if applicable) Care and daily assistance in line with assessment. Prices quoted are based on permanent residency, per person per week for single occupancy. Prices are subject to an individual care needs assessment and the type of room and services chosen.


Prices correct as of April 2025 but are subject to change.

These prices are only a guideline, please contact Moorhouse Care Home to find out the exact price for your requirements.

Contact Moorhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Moorhouse Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Julie Watts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting times are flexible 7 days a week and visitors are encouraged to spend quality time with loved ones. All visitors must sign in and out of the home in the visitor's book in reception.

Parking

  • Ample on-site parking is available for convenience.

Moorhouse Care Home Reviews (51)

9.7

Moorhouse Care Home has a Review Score of 9.7 (9.657) out of 10, based on 29 reviews in the last 2 years.
Over all time Moorhouse Care Home has 51 reviews.

Overall Experience
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  • 10
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Date Published
  • 51
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Reviewer Connection to Moorhouse Care Home
  • 20
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Total of 51, showing 21-40
Review from Laurence B (Husband of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is a patient at Moorhouse Care Home as she has vascular dementia she thinks it's a hospital. She is amazed that when we visit, there is no restriction on numbers for time to stay. She thinks the staff are all friendly and helpful. She enjoyed the entertainment provided. My impression of the
home was that it was well-cleaned and maintained. The staff and management were friendly and helpful.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you for your lovely review; it is much appreciated, and I will share it with the team. We are aware of what a challenging and emotional time it can be for families and residents when they are…read more
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Review from Jane H (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is very welcoming and has a 'guest house' feel about it. Staff are all extremely pleasant and friendly. Many of the staff have been there since Mum arrived, which is comforting to know as it makes it more familiar for her with her severe dementia. The grounds are very well maintained and
give the residents pleasure on pleasant days. I would have no hesitation in recommending Moorhouse.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your review. The team are very committed to providing the best person-centred care they possibly can, by really getting to know our residents they can encourage and…read more
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Review from D S (Daughter of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum never wanted to go into a care home but found the care she received was amazing and was happy with her time with you and the family were always made to feel very welcome. She loved being able to look out of the window and watch the world go by.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, Thank you for your kind words, it is always appreciated by the team. We all work to ensure our residents have a meaningful life and that all of their family and visitors are part of the…read more
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Review from Oliver B (Nephew of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our aunt is very happy at Moorhouse, she likes her room and the food and the activities particularly those that involve animals. My own experience of the staff is that they are friendly and helpful.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you for your review. We are always happy to receive feedback, and share it with the team. We now have a stable and committed team at Moorhouse. Many work 12-hour shifts and start the day…read more
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Review from B U (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Moorhouse for just over a year now and she has always been very happy there. We have seen different managers and staff over the last year and have had a few issues in the past, but I must say the team that are now at Moorhouse seem to be really working together, this can most
certainly be seen in the morale of the staff which reflects on the residents. Activities became excellent and I hope all her fantastic work will continue. Thank you Moorhouse.
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello, thank you very much for your comments. We have worked really hard in the past year to get a caring and compassionate team, which we have. The home is cheerful and friendly at any time of the…read more
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Review from Christopher B (Nephew of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been at Moorhouse for 18 months. The family is very happy with the standard of care provided. Most importantly, my aunt is very happy too. She looks a great deal healthier than when she was living in her own home assisted by carers. The food is good and there are plenty of activities for
my aunt to participate in, if she wants to. The carers seem excellent to me.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you very much for the review. The team always appreciate feedback on their commitment and standard of care in all departments of the home. We work hard to ensure all of our residents' needs are…read more
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Review from Marika B (Wife of Resident) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having researched many homes in the area we are delighted we chose Moorhouse. From our first meeting with management to experiencing the care and attention from the nurses, the friendly housekeeping staff and great help from maintenance when we needed help, we cannot fault Moorhouse. What particularly
stands out is the understanding of the individual needs with dementia patients. Dignity is respected. Compliments to the chefs! Thank you.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you so much for your kind words.
The reviews and feedback are always appreciated and shared with all of the staff at Moorhouse. We are constantly assessing our performance and with honest and…read more
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Review from P C (Daughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Moorhouse Nursing Home straight from hospital. it was not something she wanted and was very reluctant to engage with anything on offer and stayed in her room. over a relatively short period of time, she went downstairs for both meals and activities due to the encouragement and engagement
of the staff
Staff have got to know Mum and her needs and ways really quickly and she actively engages with them and chats away happily. when her newfound friend recently passed away, staff recognised Mum's distress and were really empathetic to her.
her medical needs are monitored well and when action is needed it is dealt with quickly.
The manager at Moorhouse is both friendly and approachable. She makes herself readily available in person and responds quickly to emails
overall I am really impressed with Moorhouse and feel Mum is safe, and really well looked after. Thank you to the manager and the entire team
Reply from Alison Daly, Manager at Moorhouse Care Home
Hello,
Thank you very much for the lovely feedback. I will be sure to share it with the team.
We are still a new team, however, work with the same goals and in the same direction.
The team in…read more
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Review from Susan S (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Moorhouse Nursing Home at the beginning of September as she wasn't safe living alone at home. The staff have been unfailingly kind and helpful to Mum and to my sister and myself as we struggled with making such a change. It was made easier by expert support and the support of such
a great team. Mum has more interaction with people and activities and is brighter than she has been for years. It really feels like a home from home.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you so much for your kind words. I will be sure to print and share the review with the team.
All departments of the home work with compassion and kindness. I often hear the chef asking…read more
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Review from S S (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a fall and went to hospital. She was assessed and it was decided she was not safe to move back into the community. Moorhouse Nursing Home was brilliant. We managed to move Mum into one of their garden rooms. All the staff were kind and helpful and we can visit Mum whenever we like. The food
is delicious and Mum has the freedom to walk around as she wishes and go into the garden whenever she wants. The staff are very patient with her. It is a huge relief to all the family that she is safe and being well cared for.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you so much for the review. We aim to create a home from home and with a willing team, which takes all departments, including the housekeeping and kitchen team (which are sometimes overlooked),…read more
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Review from Hilary C (Daughter-in-law of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our parents moved into Moorhouse Nursing Nome on the 17th of August 2023. From the first visit when they were visited at home, we have nothing but good things to say about the home and the staff. Our parents have been treated with dignity, respect and compassion. The staff just can't do enough to care
for them and make them feel welcome. The whole team are wonderful. They especially took great care to find a room there are parents could be together.
Reply from Alison Daly, Manager at Moorhouse Care Home
Thank you so much for the review. We continue to work together to create a home that promotes everyone's individual wishes and offers a place that can encourage a resident's interests to be full…read more
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Review from Edwina H (Daughter of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Moorhouse Nursing Home directly from hospital just before Christmas 2022. Within a few days, her overall well-being had transformed and she was looking so much brighter and more talkative. Her mobility has increased significantly since being at Moorhouse, I’m pleased to see her recovery
and that she is well supervised by the staff. My mum enjoys the food, especially the cake! It’s also good to see her interacting with the other residents and taking part in activities when she can. The staff at all levels are always welcoming, friendly and helpful. Moorhouse has a country house feel and it’s good to see improvements and renovations taking place. I enjoy visiting and my mum and I have often been given space and time to sit together and do activities. I’m really pleased that my dog can visit too. Whilst there will always be good and bad days with my mum’s Alzheimer’s I feel confident the staff at Moorhouse can provide the best care for her increased needs.
Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home
Thank you for your very kind review, Mum is a pleasure to have in our home. It is our aim to ensure all residents receive person-centred care, with the hope we can improve their way of life. It is…read more
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Review from H M (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently (1 month ago) became a resident at Moorhouse Nursing Home, she has settled in brilliantly thanks to all the very friendly and caring staff. She enjoys the food and all the activities highly. Whenever there have been some early teething issues the management has dealt with them swiftly
and without any fuss. Overall I have been very impressed with Moorhouse in particular the way the staff interact with my mother in such a lovely way. My mother says how happy she is at Moorehouse.
Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home
Thank you for your generous review, Mum is a wonderful lady to care for and we are so happy Mum has settled in so quickly.
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Review from Helen H (Daughter of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has come into Moorhouse straight from hospital.
He has had amazing care since he arrived.
He is in a freshly painted room with new furniture and the home arranged for his chair and TV to be picked up and put in his room so he feels right at home.
I cannot fault the care he is receiving.
Nothing is ever too much trouble, my dad is on a pureed diet which is all done separately, and when he is fed the staff are so patient with him. All the staff are attentive and friendly and we get coffee and cake when we visit.
My dad is always clean and shaven and his washing is all done and returned freshly ironed and hung in his wardrobe even though my dad is bedbound.
Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home
Thank you Helen for your lovely review. The staff at Moorhouse take pride in ensuring that our residents are cared for as we would care for our own family, so it is a real boost for them to hear your…read more
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Review from C T (Son of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
What a poor excuse for a nursing home. My mother was persuaded to go to this nursing home after consulting with Social Services. Prior to moving to Moorhouse Nursing Home, all she got to see were images and a brochure. She found the food poor, activities for the residents did not exist although listed
and exhorted on Moorhouse Nursing Home's website, management appeared poor and leaderless, and there appeared to be a lack of permanent staff with many agency staff filling the gaps. When I moved my mother from this place I took images of the filth on her floor which included dried faeces. I can not see how this home scores so highly. The whole place looked tired and underfunded although they charge a small fortune to live there. Not recommended in any way shape or form.
Reply from Denise Fitzpatrick, Registered Home Manager at Moorhouse Care Home
I was disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support we provide to residents and aim to keep a clean,…read more
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Review from S G (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has settled into Moorhouse very well. The staff are all friendly, helpful and kind. Mum enjoys the home-cooked food and social activities. It is a great weight off our minds knowing that Mum is happy in her new home.
Reply from Claire Fry, Business Support Manager at Moorhouse Care Home
Thank you for spending your time completing the online review. Mum has settled in so well, it's hard to believe she hasn't been with us for much longer, everyone really enjoys her company. It is not…read more
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Review from Timothy H (Brother of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Moorhouse for only one month but I am both sure and confident that his needs are being met by the caring staff there. My brother has, for many years, been very disabled following brain and much physical damage from a road traffic accident, so he is completely dependent
on insightful care, and food management. This has been delivered by the experienced and patient carers at Moorhouse, witnessed by my wife and myself on several visits per week during this settling in period without prior notice. Visiting is encouraged and always welcomed. I am very pleased with the high standards I have observed at Moorhouse.
Reply from Julie East, Manager at Moorhouse Care Home
Thank you for taking the time to leave this review, our team here work extremely hard to provide each resident with high quality care, and they will be delighted to hear how thankful you are for all…read more
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Review from Philip E (Regular Volunteer) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit regularly every week as a Pets As Therapy volunteer with my three year old Border Colllie. The staff are very caring and proactive in the way they deal with residents. Staff use the residents Christian name when speaking to them. The atmosphere throughout is very calm and friendly. The residents
I visit are all most cheerful and the majority react with the dog well and in a meaningful way.
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Review from Mary K (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Moorhouse since September. We recognise that these have been difficult and challenging times in the sector, despite this we are satisfied that his care has been good. Regular staff are caring and approachable. Unfortunately, some agency staff have been less so, however, when concerns
have been raised they have been addressed promptly. The manager was exceptionally helpful in arranging respite care for my mother at short notice. Our thanks for all they do.
Reply from Julie East, Manager at Moorhouse Care Home
Thank you very much for your review, I will pass on your kind words to the staff. It is a pleasure to look after your father, and lovely to have your mother to stay for a short time, we enjoyed…read more
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Review from J T (Daughter of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have asked for better care and help with my father from all the staff at Moorhouse. I am an activities assistant in another local residential home and was very impressed with everything they did for him. My father was suffering with dementia, Alzheimer’s and cancer so needed a lot of care
and attention which he received. The home had a very cosy, caring and friendly atmosphere and the staff were always available to talk, advise and comfort my family. Fabulous place.
Reply from Claire Fry, Business Support Manager at Moorhouse Care Home
Thank you for your kind words and feedback. It is important to us that all the family are supported during this difficult time, so it is reassuring we have managed this.
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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Moorhouse Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Moorhouse Care Home is calculated as follows: ( (244 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 344 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorhouse Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Julie

Julie Watts

Job Title: Manager Joined: 2024

With nearly four decades in care, I began my journey as a carer and have since progressed through roles in home management, regional management, and quality direction. My experience also includes consulting for care homes, offering support in upholding high standards. Ultimately, I discovered my true passion lies in home management, and I’m thrilled to lead the team at Moorhouse Care Home. The Moorhouse care team is outstanding, wholly dedicated to delivering exceptional, person-centred care. It’s a privilege to support our residents and lead such a committed staff each day.

Eurico

Eurico

Job Title: Maintenance Officer

I treat Moorhouse like it is my own home, I make sure everything throughout the home is in good order from the décor to the garden. I have been at Moorhouse for 24 years and feel part of a wonderful compassionate team who go above and beyond for our residents who have chosen Moorhouse as their home.

Ana

Ana

Job Title: Laundry Attendant

I have worked at Moorhouse for 24 years and could not think of a better place to work. I’ve had various roles within the home but now spend my time ensuring all the laundry is fresh and clean. I love talking and seeing the residents every day – I like to put a smile on their faces and make them laugh. The home has a great atmosphere, we are one happy family.

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