Submit a Review for Derwent Residential Care Home
36 - 38 Sedlescombe Road South, St Leonards-on-Sea, TN38 0TB
View full details of Derwent Residential Care HomeLatest Reviews for Derwent Residential Care Home
29 January 2026
The staff have been incredibly kind, caring, and compassionate, and from the very beginning they have made us feel completely at ease. We have no doubt at all that we have chosen the right place, as the level of care and attention given is consistently reassuring. Communication has been excellent
throughout; we are always kept well informed about everything and any questions we have are answered promptly and clearly. Knowing that Herbert is in such capable and considerate hands gives us great peace of mind, and we genuinely could not ask for more.
27 January 2026
Staff always friendly and helpful, waylaying any worry and nothing is to much trouble. Home is always clean and tidy and a happy atmosphere .
27 January 2026
The carers are always kind and attentive to my mother in law. They have become accustomed to all her wishes, and will always discuss her needs with her.
The team will liaise with me if something needs to be discussed or if she is needing something.
27 January 2026
very caring and thoughtful staff, my sister is well cared for in Derwent and
she seems quite happy and comfortable.
The staff all treat her with respect and caring
It is nice to see her so well settled in and looked ater
23 January 2026
The staff are wonderful, always cheerful, upbeat, and genuinely accommodating. The admin and management team are highly professional, and I've never once felt I made the wrong decision placing my dad here. It's been a reassuring and positive experience throughout.
16 October 2025
My wife has been living at Derwent for nearly 5 weeks, and I am extremely pleased with the staff and the environment. Everyone is helpful and caring, and the house (or two houses in one!) and grounds are very pleasant. Also, her room is lovely, and I am very relieved that Derwent is now my wife's
home. My only criticism is that so far, I haven't been aware of much in the way of activities there. Overall, I would rather give 5 stars than 4 but perhaps 4 and a half would be more accurate. Value for money is a difficult thing to assess for a layperson, but compared to other residential homes, I would say Derwent is good value for money.
08 October 2025
I have no problems with Derwent they look after my husband really well , Takes the guilt of me for not looking after him myself . There is only one thing missing that is stimulating and that's some kind of games or days out .
Thank you for looking after a Fred
Denise
08 October 2025
Since my mum moved to the Derwent in December 2024 I have watched her thrive she has gained weight she is always happy and loves her new home
The staff are always very polite to my mum and myself
Management are always very approachable and will happily assist with any queries
I could not want
for my mum to be anywhere else
I feel she is safe. Well cared for and have no concerns with any of the care mum receives
The home has a beautiful garden with a fish pond mum loves showing her great grandchildren when we visit
The whole environment is warm and welcoming
08 April 2025
My mother has been a resident here for the past two years, and although she is progressing with her dementia, the care home manager and his staff have been very understanding and caring both with my mum and us as a family, always keeping us updated on what's going on. I know she is well looked after
here
03 April 2025
The staff are caring, patient and supportive both to mum and myself. Easy to talk to and I feel they listen or take on board any concerns. The one issue can be food, but mum has complained less lately. Mum is always clean and appears well cared for and any health issues are dealt with promptly.
Lovely family atmosphere but more activities would be good.
28 March 2025
Right from the very day my mother entered the care home, the staff have been amazing. Nothing is to much trouble. The facilities are excellent and spotless. Whilst she suffers with her memory she is always talking to at least one member of staff and getting about with her zimmer. Our small family
have just celebrated her 90th at the care home and we were even allowed to bring in my daughter's new cocker spaniel puppy, which put a big smile on my mother face. I can't thank them enough for making her life bearable.
26 March 2025
Good caring/friendly care staff, all get on well with my mum, and provide her a good family atmosphere. Clean environment, good food and a nice spacious room. Helpful and understanding management team. I feel my mum is being looked after well, following her move to Derwent in November 2024. After
the initial move and some initial confusion on her part, she now appears to have settled and is accepting of the new environment
25 March 2025
The care home look after my nan really well they go above and beyond for her. The staff are really friendly could do with a activity person so that the residents have something to look forward to, other than that it's a lovely home, nice atmosphere and the residents seem happy.
17 March 2025
My mum absolutely loves it here. She has been here couple of years now and has made couple of friends. She is finally safe. The staff are amazing and friendly and so helpful. Only thing I would recommend is more activities. Staff always go above and beyond to he caring and kind and helpful.
19 November 2024
We moved my mother to Derwent Residential Care Home and the staff and management helped us through what was a difficult transition. They were kind, honest and professional and treated us as family, and my mother with care and dignity at a very stressful time. Sadly my mother died only 3 weeks after
she arrived at Derwent but in those 3 weeks, she was well looked after.
01 October 2024
I cannot recommend this place any more the staff are amazing my Nan was looked after and loved by all staff they made her feel like family. I visited every day they always welcomed me in and answered any questions I had, the manager is such a lovely man he went above and beyond to make nans last
days as comfortable as possible. I will always remember all the staff and will always be in their debt for how amazing and caring they all are, thank you again and I will still pop in and see you all and say hello to the residents who I also became close to,
14 May 2024
I cannot fault the care at Derwent. My mum loves all the staff and it’s a very safe environment. They are all exceptionally good at what they do and have plenty of care and understanding for my mum who is nonverbal. My only negatives are that mum sometimes doesn’t get up until 11 am and has her
breakfast then and about an hour later will have her lunch. The only other downfall is they do not have enough activities at present, but there is a new manager who hopefully will bring this in place. Very impressed with the communications by the new manager to us as a family to keep us updated at all times.
07 September 2023
Mum always appears to be happy, clean and well looked after.
Communication between the care home and family is really good.
The care home always looks clean and tidy and staff are all friendly and helpful.
04 September 2023
Ever since I have been a resident my care has been second to none. The management and staff are so caring and nothing is ever too much trouble and always ready to listen to you if you need them. I would thoroughly recommend this home to anyone without question.
31 August 2023
From the first time of seeing the home we were put at ease, the home is lovely and clean, no smells and the staff are lovely. Very spacious and well set out. The kitchen is lovely and clean and the meals smell lovely. We saw two homes before Derwent and they were disgusting. I can actually sleep at
night knowing they are in good hands.
Latest Reviews for Derwent Residential Care Home
29 January 2026
The staff have been incredibly kind, caring, and compassionate, and from the very beginning they have made us feel completely at ease. We have no doubt at all that we have chosen the right place, as the level of care and attention given is consistently reassuring. Communication has been excellent
throughout; we are always kept well informed about everything and any questions we have are answered promptly and clearly. Knowing that Herbert is in such capable and considerate hands gives us great peace of mind, and we genuinely could not ask for more.
27 January 2026
Staff always friendly and helpful, waylaying any worry and nothing is to much trouble. Home is always clean and tidy and a happy atmosphere .
27 January 2026
The carers are always kind and attentive to my mother in law. They have become accustomed to all her wishes, and will always discuss her needs with her.
The team will liaise with me if something needs to be discussed or if she is needing something.
27 January 2026
very caring and thoughtful staff, my sister is well cared for in Derwent and
she seems quite happy and comfortable.
The staff all treat her with respect and caring
It is nice to see her so well settled in and looked ater
23 January 2026
The staff are wonderful, always cheerful, upbeat, and genuinely accommodating. The admin and management team are highly professional, and I've never once felt I made the wrong decision placing my dad here. It's been a reassuring and positive experience throughout.
16 October 2025
My wife has been living at Derwent for nearly 5 weeks, and I am extremely pleased with the staff and the environment. Everyone is helpful and caring, and the house (or two houses in one!) and grounds are very pleasant. Also, her room is lovely, and I am very relieved that Derwent is now my wife's
home. My only criticism is that so far, I haven't been aware of much in the way of activities there. Overall, I would rather give 5 stars than 4 but perhaps 4 and a half would be more accurate. Value for money is a difficult thing to assess for a layperson, but compared to other residential homes, I would say Derwent is good value for money.
08 October 2025
I have no problems with Derwent they look after my husband really well , Takes the guilt of me for not looking after him myself . There is only one thing missing that is stimulating and that's some kind of games or days out .
Thank you for looking after a Fred
Denise
08 October 2025
Since my mum moved to the Derwent in December 2024 I have watched her thrive she has gained weight she is always happy and loves her new home
The staff are always very polite to my mum and myself
Management are always very approachable and will happily assist with any queries
I could not want
for my mum to be anywhere else
I feel she is safe. Well cared for and have no concerns with any of the care mum receives
The home has a beautiful garden with a fish pond mum loves showing her great grandchildren when we visit
The whole environment is warm and welcoming
08 April 2025
My mother has been a resident here for the past two years, and although she is progressing with her dementia, the care home manager and his staff have been very understanding and caring both with my mum and us as a family, always keeping us updated on what's going on. I know she is well looked after
here
03 April 2025
The staff are caring, patient and supportive both to mum and myself. Easy to talk to and I feel they listen or take on board any concerns. The one issue can be food, but mum has complained less lately. Mum is always clean and appears well cared for and any health issues are dealt with promptly.
Lovely family atmosphere but more activities would be good.
28 March 2025
Right from the very day my mother entered the care home, the staff have been amazing. Nothing is to much trouble. The facilities are excellent and spotless. Whilst she suffers with her memory she is always talking to at least one member of staff and getting about with her zimmer. Our small family
have just celebrated her 90th at the care home and we were even allowed to bring in my daughter's new cocker spaniel puppy, which put a big smile on my mother face. I can't thank them enough for making her life bearable.
26 March 2025
Good caring/friendly care staff, all get on well with my mum, and provide her a good family atmosphere. Clean environment, good food and a nice spacious room. Helpful and understanding management team. I feel my mum is being looked after well, following her move to Derwent in November 2024. After
the initial move and some initial confusion on her part, she now appears to have settled and is accepting of the new environment
25 March 2025
The care home look after my nan really well they go above and beyond for her. The staff are really friendly could do with a activity person so that the residents have something to look forward to, other than that it's a lovely home, nice atmosphere and the residents seem happy.
17 March 2025
My mum absolutely loves it here. She has been here couple of years now and has made couple of friends. She is finally safe. The staff are amazing and friendly and so helpful. Only thing I would recommend is more activities. Staff always go above and beyond to he caring and kind and helpful.
19 November 2024
We moved my mother to Derwent Residential Care Home and the staff and management helped us through what was a difficult transition. They were kind, honest and professional and treated us as family, and my mother with care and dignity at a very stressful time. Sadly my mother died only 3 weeks after
she arrived at Derwent but in those 3 weeks, she was well looked after.
01 October 2024
I cannot recommend this place any more the staff are amazing my Nan was looked after and loved by all staff they made her feel like family. I visited every day they always welcomed me in and answered any questions I had, the manager is such a lovely man he went above and beyond to make nans last
days as comfortable as possible. I will always remember all the staff and will always be in their debt for how amazing and caring they all are, thank you again and I will still pop in and see you all and say hello to the residents who I also became close to,
14 May 2024
I cannot fault the care at Derwent. My mum loves all the staff and it’s a very safe environment. They are all exceptionally good at what they do and have plenty of care and understanding for my mum who is nonverbal. My only negatives are that mum sometimes doesn’t get up until 11 am and has her
breakfast then and about an hour later will have her lunch. The only other downfall is they do not have enough activities at present, but there is a new manager who hopefully will bring this in place. Very impressed with the communications by the new manager to us as a family to keep us updated at all times.
07 September 2023
Mum always appears to be happy, clean and well looked after.
Communication between the care home and family is really good.
The care home always looks clean and tidy and staff are all friendly and helpful.
04 September 2023
Ever since I have been a resident my care has been second to none. The management and staff are so caring and nothing is ever too much trouble and always ready to listen to you if you need them. I would thoroughly recommend this home to anyone without question.
31 August 2023
From the first time of seeing the home we were put at ease, the home is lovely and clean, no smells and the staff are lovely. Very spacious and well set out. The kitchen is lovely and clean and the meals smell lovely. We saw two homes before Derwent and they were disgusting. I can actually sleep at
night knowing they are in good hands.