Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Mona Cliffe

stars
stars 26 January 2022
My mother has been a resident at Mona Cliffe residential care home for over 5 years. I just had to write a review about my personal findings of Mona Cliffe, especially over the past two months. My mum experienced a broken hip and had to be taken to hospital where she stayed for over three weeks.
I live over 300 miles from the home and the anxiety over these weeks was heightened because of communication with the hospital - I do understand that the NHS is extremely stretched during these times - but the manager of the home did everything in her power to help with the communication and was able to obtain the information that I so needed. My mum has now returned to the home and she is very frail - the NHS could not give her the care and stimulation that she needs for her dementia needs. She was exhausted and confused when she returned. Yesterday I visited Mum and was so happy to see the improvement in Mum - a week back in the care of Mona Cliffe she is alert and happy, the staff are so caring and hard working.
Review from Rosie K (Daughter of Resident/Service User)