Submit a Review for Barchester Orchard House Care Home
189 Fairlee Road, Newport, PO30 2EP
View full details of Barchester Orchard House Care HomeLatest Reviews for Barchester Orchard House Care Home
04 March 2026
From entering the 'Orchards' I'm greeted with warmth, care, empathy and compassion from reception staff, manager/deputy. I walk through highly secure corridoor to Bluebell unit where my end of life husband is being so very well cared for. All the staff I meet on route greet me with a smile and are
welcoming. Makes me feel cared for too. The area is clean, tidy and no awful smells. My husbands room is bright/airy/well kept. He was enjoying looking out at birds and change in weather untill his health decline. His care needs are extensive and met with compassion/empathy from carers and nurses. I have found all staff at Orchards fully commited to there tasks. I leve the Orchards knowing my husband is in safe hands
Thank you.
29 January 2026
Our experience with Orchard House has been nothing short of exceptional. From the moment my partner A arrived, it's clear that she is in a place of genuine care, professionalism & compassion.
Kim, Emma & the team go consistantly above and beyond. Their kindness, patience & attention to detail make
and enormous difference. Not only to A's comfort & wellbeing, but also to our peace of mind during this new experience for us. Every interaction is handled with warmth, respect, and clear communication, creating an environment that feels safe, supportive & dignified.
The teams dedication & empathy truly stands out. It's clear that Orchard House set an incredibly high standard, and we are deeply grateful for their support provided. Visitors to A have also commented on the above. Would wholeheartedly recommend to anyone seeking outstanding care.
22 January 2026
All the staff, without exception, were outstanding. The environment was brilliant. The care and compassion shown to my family was so thoughtful and so appreciated at a time which was so difficult for us.
I could not thank everyone enough and can only recommend Orchard House to anyone
06 January 2026
This was my husband Colins first time in respite and it generally went well. He did become confused, particularly with different staff coming and going. I believe the care he received was good. Clothing went missing but was found. I left bags for clothing to come home but these weren't used. I would
like him to have been encouraged to participate more in activities and to go out on trips that were organised. A first time experience we have nothing to compare against. Thank you.
23 December 2025
From my initial telephone enquiry & viewing of the available room I was treated in a friendly and professional manner.
I was in respite care for 1 week following a total knee replacement.
The care and attention from all staff was excellent.
The food was excellent & although I ate in my room the
dining room was welcoming.
I did not take part in any activities.
16 July 2025
Been very pleasant staying here.
Food is good, my room is very nice.
The staff are extreamly plesant and kind.
Overall I would be happy to come back
01 July 2025
Five stars I can't fault you in any way
Well don all of you
16 April 2025
My mum was in Orchard and now my dad is after some minor teething issues he is now happily settled he loves the staff and the manager and is so happy he enjoys the activities now and seems to be fitting into her new life without mum. Thanks for making him happy.
25 March 2025
Lovely atmosphere
welcoming coffee area ,lovely lounge, large bedrooms en-suite with nice furnishings. Hair salon which can be used by your own personal hairstylist
Great activities bingo musical events ,themed days ,quiz ,church services , Outings in a Mini bus
Smiley helpful care staff and
nurses always happy to update us on parents who have recently settled in so well . Making the decision to move them from their own home to a forever care home stressless as possible
04 February 2025
I visited with a friend who had been at school with my sister-in-law, which was good for her. Recognised herself in a school photo.
Concerned about my sister-in-law's chestiness and spoke to nurse about this. Action and contact with the doctor is in hand. I hope the virus or treatment can soon
start.
As far as I can tell, good care by nursing staff.
05 December 2024
It is so lovely to see my mother-in-law happy again. She is enjoying the food and the company. The activities are very good and she has been on two trips and only been at Barchester Orchard House Care Home a few weeks. She loved the lighthouse visit. Thank you for giving purpose to her life.
01 November 2024
Barchester Orchard House Care Home is a very clean and wonderfully scented place. The staff here are fantastic people - the carers, nurses and activities staff all take great care of me. The food is also delicious.
06 August 2024
My mother spent the last two months of her life at Barchester Orchard House Care Home. I could not fault the care that she received or the support we were given, as a family. She had a beautiful room overlooking lawns and trees (such a relief after a view of a brick wall in her previous care home).
Everything was clean, comfortable and modern. Every effort was made to find food and drinks that my mother enjoyed and her visitors were grateful for the excellent coffee and teas which were available in the foyer. I felt that the home had exactly the right balance of checking that my mother was as comfortable as could be expected whilst giving my family privacy to be with her in her final days. She was treated with the utmost respect and compassion throughout her stay and I was kept up to date about her declining health from the outstanding nurses. It was particularly reassuring to have a named nurse and carer who we could ask for advice and information. My family are so grateful to the whole team.
28 May 2024
My father passed away last December and I am so grateful that he was able to die peacefully at The Orchards which he thought of as home. He had lived there for almost 8 years and was happy. Dad celebrated his 100th birthday there and staff provided a fantastic buffet and made the whole family
welcome. In fact, the staff were wonderful and always willing to help. For example, when he became bedridden in his last year, Dad was unable to reach the treats kept in his drawer. I mentioned this to the receptionist who immediately had a sign made reminding staff to ask if he wanted any of his sweets or whisky. Dad enjoyed his meals and continued to do so when he needed help eating and drinking.
20 May 2024
Lovely building, well equipped rooms, clean, comfortable surroundings and very pleasant, helpful staff.
26 March 2024
My dad came to Barchester Orchard House Care Home for respite care whilst my mum was in hospital. Sadly, she passed away and Dad continued his stay. Everyone at Orchard has been wonderfully kind and caring. Dad has been confused and heartbroken but every member of staff has given him some time and
support. As a result, he has settled and is able to get through the day calmly. I cannot praise Orchard House highly enough. Not only have they looked after my dad but they have cared for all of us, family as well. As we live off the island, we are having to move Dad closer to us. Orchard House will be a very hard act to follow and I thank everyone there for helping Dad through such a difficult time.
26 March 2024
The staff, management, house, carers, nurses, activities, are a well-integrated team. The team looked after me well, I was at the Barchester Orchard House Care Home to recuperate from a hip replacement operation and to give my wife a rest from looking after me. (Two weeks). The shower in my room
could not be easily used because the entire floor flooded. To read I needed a strong light which was not installed.
15 March 2024
Can't fault any area of Orchard House. The care, attention, and facilities are excellent. The staff goes above and beyond.
15 March 2024
Orchard House is such a wonderful caring environment for our dad.
The staff are so very friendly and helpful.
Cannot find fault with anything at all.
30 January 2024
My brother has been cared for by the fabulous staff at Orchard House for 8 months, because of the care and wonderful home-cooked food he has survived a lot longer than expected. Over Christmas, there were activities every day and special menus and parties to which I was welcome to attend. The ladies
who provide all the activities work so hard and are fantastic. I can't praise the staff enough, always helpful and friendly, even when under pressure.
Latest Reviews for Barchester Orchard House Care Home
04 March 2026
From entering the 'Orchards' I'm greeted with warmth, care, empathy and compassion from reception staff, manager/deputy. I walk through highly secure corridoor to Bluebell unit where my end of life husband is being so very well cared for. All the staff I meet on route greet me with a smile and are
welcoming. Makes me feel cared for too. The area is clean, tidy and no awful smells. My husbands room is bright/airy/well kept. He was enjoying looking out at birds and change in weather untill his health decline. His care needs are extensive and met with compassion/empathy from carers and nurses. I have found all staff at Orchards fully commited to there tasks. I leve the Orchards knowing my husband is in safe hands
Thank you.
29 January 2026
Our experience with Orchard House has been nothing short of exceptional. From the moment my partner A arrived, it's clear that she is in a place of genuine care, professionalism & compassion.
Kim, Emma & the team go consistantly above and beyond. Their kindness, patience & attention to detail make
and enormous difference. Not only to A's comfort & wellbeing, but also to our peace of mind during this new experience for us. Every interaction is handled with warmth, respect, and clear communication, creating an environment that feels safe, supportive & dignified.
The teams dedication & empathy truly stands out. It's clear that Orchard House set an incredibly high standard, and we are deeply grateful for their support provided. Visitors to A have also commented on the above. Would wholeheartedly recommend to anyone seeking outstanding care.
22 January 2026
All the staff, without exception, were outstanding. The environment was brilliant. The care and compassion shown to my family was so thoughtful and so appreciated at a time which was so difficult for us.
I could not thank everyone enough and can only recommend Orchard House to anyone
06 January 2026
This was my husband Colins first time in respite and it generally went well. He did become confused, particularly with different staff coming and going. I believe the care he received was good. Clothing went missing but was found. I left bags for clothing to come home but these weren't used. I would
like him to have been encouraged to participate more in activities and to go out on trips that were organised. A first time experience we have nothing to compare against. Thank you.
23 December 2025
From my initial telephone enquiry & viewing of the available room I was treated in a friendly and professional manner.
I was in respite care for 1 week following a total knee replacement.
The care and attention from all staff was excellent.
The food was excellent & although I ate in my room the
dining room was welcoming.
I did not take part in any activities.
16 July 2025
Been very pleasant staying here.
Food is good, my room is very nice.
The staff are extreamly plesant and kind.
Overall I would be happy to come back
01 July 2025
Five stars I can't fault you in any way
Well don all of you
16 April 2025
My mum was in Orchard and now my dad is after some minor teething issues he is now happily settled he loves the staff and the manager and is so happy he enjoys the activities now and seems to be fitting into her new life without mum. Thanks for making him happy.
25 March 2025
Lovely atmosphere
welcoming coffee area ,lovely lounge, large bedrooms en-suite with nice furnishings. Hair salon which can be used by your own personal hairstylist
Great activities bingo musical events ,themed days ,quiz ,church services , Outings in a Mini bus
Smiley helpful care staff and
nurses always happy to update us on parents who have recently settled in so well . Making the decision to move them from their own home to a forever care home stressless as possible
04 February 2025
I visited with a friend who had been at school with my sister-in-law, which was good for her. Recognised herself in a school photo.
Concerned about my sister-in-law's chestiness and spoke to nurse about this. Action and contact with the doctor is in hand. I hope the virus or treatment can soon
start.
As far as I can tell, good care by nursing staff.
05 December 2024
It is so lovely to see my mother-in-law happy again. She is enjoying the food and the company. The activities are very good and she has been on two trips and only been at Barchester Orchard House Care Home a few weeks. She loved the lighthouse visit. Thank you for giving purpose to her life.
01 November 2024
Barchester Orchard House Care Home is a very clean and wonderfully scented place. The staff here are fantastic people - the carers, nurses and activities staff all take great care of me. The food is also delicious.
06 August 2024
My mother spent the last two months of her life at Barchester Orchard House Care Home. I could not fault the care that she received or the support we were given, as a family. She had a beautiful room overlooking lawns and trees (such a relief after a view of a brick wall in her previous care home).
Everything was clean, comfortable and modern. Every effort was made to find food and drinks that my mother enjoyed and her visitors were grateful for the excellent coffee and teas which were available in the foyer. I felt that the home had exactly the right balance of checking that my mother was as comfortable as could be expected whilst giving my family privacy to be with her in her final days. She was treated with the utmost respect and compassion throughout her stay and I was kept up to date about her declining health from the outstanding nurses. It was particularly reassuring to have a named nurse and carer who we could ask for advice and information. My family are so grateful to the whole team.
28 May 2024
My father passed away last December and I am so grateful that he was able to die peacefully at The Orchards which he thought of as home. He had lived there for almost 8 years and was happy. Dad celebrated his 100th birthday there and staff provided a fantastic buffet and made the whole family
welcome. In fact, the staff were wonderful and always willing to help. For example, when he became bedridden in his last year, Dad was unable to reach the treats kept in his drawer. I mentioned this to the receptionist who immediately had a sign made reminding staff to ask if he wanted any of his sweets or whisky. Dad enjoyed his meals and continued to do so when he needed help eating and drinking.
20 May 2024
Lovely building, well equipped rooms, clean, comfortable surroundings and very pleasant, helpful staff.
26 March 2024
My dad came to Barchester Orchard House Care Home for respite care whilst my mum was in hospital. Sadly, she passed away and Dad continued his stay. Everyone at Orchard has been wonderfully kind and caring. Dad has been confused and heartbroken but every member of staff has given him some time and
support. As a result, he has settled and is able to get through the day calmly. I cannot praise Orchard House highly enough. Not only have they looked after my dad but they have cared for all of us, family as well. As we live off the island, we are having to move Dad closer to us. Orchard House will be a very hard act to follow and I thank everyone there for helping Dad through such a difficult time.
26 March 2024
The staff, management, house, carers, nurses, activities, are a well-integrated team. The team looked after me well, I was at the Barchester Orchard House Care Home to recuperate from a hip replacement operation and to give my wife a rest from looking after me. (Two weeks). The shower in my room
could not be easily used because the entire floor flooded. To read I needed a strong light which was not installed.
15 March 2024
Can't fault any area of Orchard House. The care, attention, and facilities are excellent. The staff goes above and beyond.
15 March 2024
Orchard House is such a wonderful caring environment for our dad.
The staff are so very friendly and helpful.
Cannot find fault with anything at all.
30 January 2024
My brother has been cared for by the fabulous staff at Orchard House for 8 months, because of the care and wonderful home-cooked food he has survived a lot longer than expected. Over Christmas, there were activities every day and special menus and parties to which I was welcome to attend. The ladies
who provide all the activities work so hard and are fantastic. I can't praise the staff enough, always helpful and friendly, even when under pressure.