
I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



Orchard House Care Centre, part of Barchester Healthcare makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round the clock and also skilled in care and support for physical disabilities and dementia.
All staff are a committed team who work hard to ensure that provisions are tailored to the individual resident, while allowing them to make the most of...
Care Provided by Barchester Orchard House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Orchard House Care Home for full pricing details and T&Cs.
Contact Barchester Orchard House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Amanda Oxley(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (50)
Barchester Orchard House Care Home Reviews (114)
Barchester Orchard House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Orchard House Care Home has 114 reviews.
My mum is so happy and settled at The Orchards her face lights up when she see's the carers enter her room.
All my mums needs are met, she nee is enjoying daily activities again which is making a huge difference to her general wellbeing.
I can't ask for more, all the team I meet are always so friendly,helpful and caring, the communication is good between the Management and Myself as I'm always kept up to date with everything.
The home is so friendly and inviting and I would happy recommend Orchard House to anyone looking for care.
Thank you, Helen, for your continued support and your kind words about our staff and home. It is truly a pleasure to care for your mum and to support your family. We greatly appreciate your thoughtful feedback. Thank you once again.
When he first arrived he was a little unsure as he had been in hospital for a few weeks . The staff were welcoming, friendly, and professional. They took the time to get to know my Father in laws needs. The standard of care was excellent throughout the stay, and it was reassuring to know he was in such capable hands.
The home was very clean, welcoming and had a warm, homely atmosphere. Staff were attentive, kind, and always willing to help. The activities that were available each day were very varied.
Communication with the family was also very good, giving us peace of mind while he was there.
Thank you to all the staff at Orchard House . .
On behalf of all the staff at Orchard House, thank you for your thoughtful words of appreciation following your father-in-law's recent respite stay with us. It was a privilege to care for him, and we thoroughly enjoyed getting to know him and your family. We wish you all the very best.
I am very impressed with the progress that my sister has made as a result of the care and encouragement and support of the staff. Living far away it is good to know she is in safe hands and that her needs are being met effectively. The communication from the home is very good by telephone. The staff were particularly kind of her Birthday. Her mental state has improved significantly. Thank you.
Thank you for taking the time to write such a lovely review of our home, Orchard House. We truly value your feedback
They were always very cheerful and smiling.
Thank you for taking the time to leave such a lovely review of Orchard House. We greatly appreciate your kind feedback
Thank you.
Thank you Susan for your kind words regarding our home and staff.
Kim, Emma & the team go consistantly above and beyond. Their kindness, patience & attention to detail make and enormous difference. Not only to A's comfort & wellbeing, but also to our peace of mind during this new experience for us. Every interaction is handled with warmth, respect, and clear communication, creating an environment that feels safe, supportive & dignified.
The teams dedication & empathy truly stands out. It's clear that Orchard House set an incredibly high standard, and we are deeply grateful for their support provided. Visitors to A have also commented on the above. Would wholeheartedly recommend to anyone seeking outstanding care.
Thank you for your kind words regarding our home and staff.
I could not thank everyone enough and can only recommend Orchard House to anyone
Thank you for your kind words regarding our staff and home.
This was my husband Colins first time in respite and it generally went well. He did become confused, particularly with different staff coming and going. I believe the care he received was good. Clothing went missing but was found. I left bags for clothing to come home but these weren't used. I would like him to have been encouraged to participate more in activities and to go out on trips that were organised. A first time experience we have nothing to compare against. Thank you.
Thank you for your review Susan G and your comments have been listened to and passed for review going forward.
I was in respite care for 1 week following a total knee replacement.
The care and attention from all staff was excellent.
The food was excellent & although I ate in my room the dining room was welcoming.
I did not take part in any activities.
Thank you so much for your feedback, we are so glad your stay went well and we could support you after your operation. The team at Orchards always strive to ensure the care we give is excellent in every area, and its always lovely to share such positive feedback to share with them all, thank you Kim
Food is good, my room is very nice.
The staff are extreamly plesant and kind.
Overall I would be happy to come back
Well don all of you
Thank you much for such a positive review, we always strive to be excellent and provide the best care for all our residents and their visitors. The team will be very happy to have this positive feedback as they are the people that make the Orchards the place it is, thank you Kim
My mum was in Orchard and now my dad is after some minor teething issues he is now happily settled he loves the staff and the manager and is so happy he enjoys the activities now and seems to be fitting into her new life without mum. Thanks for making him happy.
Thank you Paul for your kind words, your Dad is so settled here and really enjoys his life at the home. We love making his days full of love and laughter as we did with your mum when she was with us. I'll feed back to the team as they always like to hear the good that they do for our residents.
welcoming coffee area ,lovely lounge, large bedrooms en-suite with nice furnishings. Hair salon which can be used by your own personal hairstylist
Great activities bingo musical events ,themed days ,quiz ,church services , Outings in a Mini bus
Smiley helpful care staff and nurses always happy to update us on parents who have recently settled in so well . Making the decision to move them from their own home to a forever care home stressless as possible
Thank you so much for such a lovely positive review, it means so much to the team to get these reviews and to feel that they are doing their best for the people we care for. We love having mum and Dad here and they make us smile daily, the transition went so well for them and they are now very much part of the Orchards family.
Concerned about my sister-in-law's chestiness and spoke to nurse about this. Action and contact with the doctor is in hand. I hope the virus or treatment can soon start.
As far as I can tell, good care by nursing staff.
It is so lovely to see my mother-in-law happy again. She is enjoying the food and the company. The activities are very good and she has been on two trips and only been at Barchester Orchard House Care Home a few weeks. She loved the lighthouse visit. Thank you for giving purpose to her life.
Thank you so much for your lovely review. We loved making your mother-in-law's dream come true with the lighthouse visit and we are so glad she has settled into her new home. The activity team work so hard making sure our residents have full days and weeks and the chefs really strive to produce...
Barchester Orchard House Care Home is a very clean and wonderfully scented place. The staff here are fantastic people - the carers, nurses and activities staff all take great care of me. The food is also delicious.
Thank you so much for your kind words, we take pride in the care we give here at the Orchards and it has been a pleasure supporting you to better health. The team will really appreciate the positive feedback, kind regards Kim.
My mother spent the last two months of her life at Barchester Orchard House Care Home. I could not fault the care that she received or the support we were given, as a family. She had a beautiful room overlooking lawns and trees (such a relief after a view of a brick wall in her previous care home). Everything was clean, comfortable and modern. Every effort was made to find food and drinks that my mother enjoyed and her visitors were grateful for the excellent coffee and teas which were available in the foyer. I felt that the home had exactly the right balance of checking that my mother was as comfortable as could be expected whilst giving my family privacy to be with her in her final days. She was treated with the utmost respect and compassion throughout her stay and I was kept up to date about her declining health from the outstanding nurses. It was particularly reassuring to have a named nurse and carer who we could ask for advice and information. My family are so grateful to the whole team.
Thank you so much for sharing your thoughts and experience with us, on what is an incredibly sad time. We really appreciate your kind words and would like to send our condolences to your family and our thank you for the privilege in allowing our team to deliver care and support at the time when most needed.
My father passed away last December and I am so grateful that he was able to die peacefully at The Orchards which he thought of as home. He had lived there for almost 8 years and was happy. Dad celebrated his 100th birthday there and staff provided a fantastic buffet and made the whole family welcome. In fact, the staff were wonderful and always willing to help. For example, when he became bedridden in his last year, Dad was unable to reach the treats kept in his drawer. I mentioned this to the receptionist who immediately had a sign made reminding staff to ask if he wanted any of his sweets or whisky. Dad enjoyed his meals and continued to do so when he needed help eating and drinking.
Lovely building, well equipped rooms, clean, comfortable surroundings and very pleasant, helpful staff.
The staff, management, house, carers, nurses, activities, are a well-integrated team. The team looked after me well, I was at the Barchester Orchard House Care Home to recuperate from a hip replacement operation and to give my wife a rest from looking after me. (Two weeks). The shower in my room could not be easily used because the entire floor flooded. To read I needed a strong light which was not installed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2026Inadequate
- CaringRequires improvement
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (75) & Events (0)
- 06 Apr 2026
We’ve had a wonderful Easter here at Orchard House! Our talented chef prepared delicious festive meals for everyone to enjoy, bringing a real sense of celebration to the home. The...
- 04 Apr 2026
We’ve been so lucky with the beautiful weather, which meant we could spend quality time out in our garden, enjoying the sunshine and fresh air Our residents took part in...
- 25 Mar 2026
Many of our residents’ children came to spend the day with their mothers, sharing this special occasion together. For those who couldn’t join us in person, they were very much...
There are no upcoming events for Barchester Orchard House Care Home.
Awards / Recognitions (46)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 01 May 2026Recipient: Barchester Orchard House Care Home
Accreditations
There are no accreditations posted yet for Barchester Orchard House Care Home.
Meet the Team (14)

Hello, my name is Amanda Oxley, and I am the General/Operations Manager at Orchard House.
I have more than six years of management experience with Barchester, and this experience has provided me with a strong understanding of delivering high-quality care and support for residents and their families.
I am excited to be working alongside our dedicated team, whose commitment, professionalism, and compassion help create a warm, supportive environment for all our residents. I look forward to continuing to build strong relationships with residents, relatives, and colleagues, ensuring that everyone at Orchard House receives the highest standard of care and service

Hello, my name is Emma, and I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back, and I am really excited to be working with our wonderful team and residents at Orchard House.
Please come and say hello, I am really looking forward to meeting you all!!

This has been a new venture for me, having spent most of my career within childcare and education settings.
I work at the reception and support the administrative processes within the home.
I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.
Every day, I find something new to learn and look forward to continuing to develop my knowledge and skills further.
In my spare time, I love to keep fit and enjoy walking, running and swimming.I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.

Hello, my name is Gina, and I am the Homes Administrator at Orchard House.
Originally from Oxford, Gina Matthews brings over 30 years of administrative experience across a range of sectors, including mental health and residential care. As Homes Administrator at Orchard House, Gina plays a vital role in ensuring the smooth and efficient running of the home. She is passionate about delivering the highest level of service to both residents and visitors, with a strong focus on professionalism, compassion, and attention to detail.
Gina is highly skilled in a wide range of administrative functions, including scheduling, record-keeping, staff co-ordination, data management, budgeting, and compliance with regulatory standards. She is also proficient in IT systems, communication tools, and customer service practices, making her a dependable and approachable point of contact for families, staff, and external partners alike.
Outside of work, Gina enjoys spending quality time with her family, dogs, and friends. She takes great pleasure in supporting her loved ones in various sporting activities, from grassroots games to local competitions.

Hello, my name is Becky, and I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses, and I thought I needed a change, so I will pop in and look around. Next thing I know, I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before, I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.

Hello, I am Lauren Round, and I’m proud to be the Head Chef here at Orchard House.
My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.
I completed the Envy Q3 Chef Training Programme at Barchester.
Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.
In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.
Cooking has always been a passion of mine, and I love creating meals that bring people together.
Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.
I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.

Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.

Hello, I'm Helen, and a Care Practitioner here at Orchard House.

Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organising engaging activities to fostering connections and ensuring our residents' well-being. I’m dedicated to making every day extraordinary. Our residents' happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.

Hello, my name is Tina and I joined Orchard House in 2025 as Head of Housekeeping, and I’ve truly loved being part of the team ever since. I take a lot of pride in my role and enjoy making sure our home feels clean, comfortable and welcoming for everyone who lives and visits here.
One of the things I enjoy most is spending time chatting with our residents and getting to know them. Those little conversations throughout the day really mean a lot to me and are a special part of the job.
Outside of work, I love the country lifestyle and enjoy the calm and simplicity that come with it.

Hello, my name is Chris Brien, and I am the Care Practitioner for Memory Lane.

Hello, my name is Sascha and I am a Senior Carer at Orchard House. I look after the residents and make sure that they have all that they need and are happy and comfortable.

Hello, my name is Elyse Rose, and I am a Senior Carer at Orchard House. I am thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.
A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.

Hello, my name is Lewis Pavey, and I am the Activity Assistant at Orchard House. I moved to the island with my family from South Wales about 8 years ago. My work experience has been in education and care. I’ve always had a passion for activities.
In my spare time, I do a little amateur dramatics, and I have been a part of several productions and events across the Island.
Frequently Asked Questions about Barchester Orchard House Care Home
What types of Care is Barchester Orchard House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Orchard House Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Barchester Orchard House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Orchard House Care Home to the centre of Newport?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Orchard House Care Home to verify any information. View our terms and conditions. Barchester Orchard House Care Home has an Enhanced Service -more info.