Barchester Orchard House Care Centre

Orchard House Care Centre, 189 Fairlee Road, Newport PO30 2EP

Barchester Orchard House Care Centre makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere. The ground floor of the home has five separate communal areas for residents to enjoy at their leisure and choice. There are 3 gardens also, the sensory beach garden, the courtyard garden and the wildlife garden with accessible enclosed decking area where residents can sit and hopefully catch a glimpse of our local red squirrel family. In 2107 the home won the 'Wight in Bloom' for the sensory beach garden.

The home was awarded 'Good' in all five domains by CQC in January 2017 and the team is working extremely hard towards an 'OUTSTANDING' at the next inspection.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Gaynor Rhead (Manager)

Local Authority / Social Services: Isle of Wight Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Orchard House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Orchard House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Barchester Orchard House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for Barchester Orchard House Care Centre is calculated as follows: ( (287 Excellents x 5) + (159 Goods x 4) + (31 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 486 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Orchard House Care Centre is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Orchard House Care Centre has a Review Score of 9.5 (9.481) from 41 Reviews


Average Ratings

  • Excellent
    24
  • Good
    15
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Orchard House Care Centre?

  • Extremely LIKELY
    32
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Orchard House Care Centre

  • Daughter of Resident/Service User
    17
  • Friend of Resident/Service User
    5
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • Goddaughter of Resident/Service User
    2
  • more

Very good. Staff cheerful and helpful. Lovely clean rooms, full access for wheelchair to all areas.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   4.6 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 16 May 2018:

Thanks for your lovely review Jeff. It was a pleasure to meet both you and your lovely partner and I hope that you are doing well now that you are back at home.

Overall Orchard House Care Centre cares for my godfather well. However, when the manager is away on holiday etc. There should be a visible deputy in place. Also, I have noticed that not all visitors sign the visitor's book. At weekends I think there should be a manager on duty.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   3.8 out of 5

Overall facilities adequate but feel the staffing levels are not sufficient. Many residents need to feel someone is always quickly at hand and this is not always the way, due to low staffing.
I have been told this is because many residents need 2 carers to move them. If this is the case, I feel these needs should be considered by management when dealing with staffing issues.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   3.3 out of 5

Mum was transferred to the Orchards from St Mary's hospital. She had terminal cancer. She was cared for and looked after very well. At first she was reluctant to stay but with the help and support of the dedicated staff of Memory Lane she was very happy and settled in the last few months of her life. Excellent care.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 04 May 2018:

I really appreciate your lovely review and it was such a pleasure to care for your Mum. We hope you stay in touch and visit us here at the lovely Orchard house.

As a family we feel that the care Mum receives is below the minimum standard. There are never enough carers on duty and staff are always complaining that they are short staffed. This has a direct impact on the residents.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Unlikely

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Average Rating:   2.5 out of 5

Overall very good facilities and care but residents are left too long for bathroom relief.
Activities could be better and I feel the staff should try to encourage residents to take part and also use dining rooms more. Putting new furniture when most residents are always in wheelchairs seemed an expense that would have supported extra staff.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   3.6 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 16 May 2018:

Please accept my apologies that you feel that there are issues within the home that concern you. Please feel free to contact me to discuss these issues. I am available to meet at a time and date suitable to you, in the hope that we can quickly and effectively deal with the issues that are concerning you.

Orchard House as a home, in my opinion, is every bit as good as a hotel. Clean, welcoming and smart. The staff are very competent, caring and professional - both to the residents and to visitors. The food and choices are tempting and served with interest and care. I am to have an operation followed by a few weeks convalescence and will, if possible, go to Orchard House and have stayed in very good hotels.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 03 May 2018:

This is an absolutely lovely review and I thank you very much for spending the time to let me and the team know how pleased you are with our wonderful home.

On the whole, I feel Orchard House is a good care home and I would recommend it compared to other homes on the Isle Of Wight. The carers and staff are excellent and work very hard and do their jobs very well. My mother has a lovely room but more importantly is cared for well. I do feel that Barchester should allow another care worker on my mums unit as they haven't got time to spend and are rushed off their feet. The residents can get very lonely and just want people to talk to.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

My godmother's clothes keep going missing including new bras. I would expect the home to help mark up her jumpers and underwear etc seeing as this is an issue and it is. I have raised this three times with the staff and nothing has happened. A carer was also rude to my godmother. Your mobile phone system is also not very effective or properly manned.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   3.8 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 16 May 2018:

I am sorry that you have some issues regarding the care at Orchard house. Please feel free to contact me and we can arrange a suitable time to meet to discuss these issues, as it is important that you bring these issues to my attention so I can deal with them so that your concerns are dealt with in a timely and effective manner.

Mum has always been treated with love, care, dignity and respect from all the staff and management at Orchard House Care Centre.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 01 May 2018:

Thank you for your lovely review. I am glad to know you are happy with Orchard House and our brilliant staff and I will communicate this to my team.

Delighted to see my grandfather so happy in his surroundings, and his enjoyment of the range of activities.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Gaynor Rhead, Manager at Barchester Orchard House Care Centre responded to this review on 24 Apr 2018:

Thank you for your review of our lovely home. We are delighted to know that your grandfather is happy here. At Orchard House we pride ourselves on the varied lifestyle and activities we offer our residents and will pass this positive comment onto my Lifestyle Team.

Mum's improvement in 3/4 weeks whilst at The Orchards has been amazing. She has more confidence, received physio care and is being well looked after. The staff are so friendly and caring to the residents and welcoming to the family. Being invited on the Quarr Abbey outing was fantastic and the sing-a-long was great!!!

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

All the staff were so helpful, cheerful and kind. We looked at other nursing homes on the mainland and Orchard House was by far the nicest. Aren't we lucky to have it on the Isle of Wight.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Wonderful Staff (at all times).
Comfortable Accommodation.
Lovely food and good choice options. Dad is very very happy.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Gaynor Rhead, General Manager at Barchester Orchard House Care Centre responded to this review on 01 Mar 2018:

Thank you for your lovely review. The staff at Orchard House are wonderful and always work hard to ensure we meet all our residents' specific needs and wishes. I will pass on this lovely review to the staff.

As a result of vascular dementia, my mother was often very confused and tearful. The team at Orchard House worked to reassure her and to ensure that appropriate care was in place. As her condition began to deteriorate, nursing and care staff were quick to adapt to her changing needs. I was kept well informed but also given the opportunity to discuss her condition and care with professionals. My mother was looked after with understanding during her final days. I felt well supported throughout and that the best had been done for her.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   4.8 out of 5

Gaynor Rhead, General Manager at Barchester Orchard House Care Centre responded to this review on 21 Feb 2018:

Thank you for this lovely positive feedback. It was a privilege to care for your Mum and I am so proud that my team on Bluebell Unit worked extremely hard and diligently to ensure your Mum was always cared for with dignity and respect.

I live on the mainland so it is not easy to visit as frequently as I would like. However, I am totally confident that mum is being well looked after and it was a joy today to visit her and see the care and professionalism of the staff. Mum, who is 99 looking so much better than we feared after a spell in hospital. Orchard Care home is untruly a caring care home, both physically and emotionally.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Gaynor Rhead, General Manager at Barchester Orchard House Care Centre responded to this review on 15 Nov 2017:

May I take this opportunity to thank you for providing valuable feedback on our lovely home. I am delighted to hear that you feel confident that the care we provide is a good standard both physically and emotionally. My team and I work tirelessly to continually improve our service and I will feedback the lovely comments to them.

From the outset, all staff have shown a genuine interest in Mum's welfare, care and personal likes and dislikes. Mum settled in very quickly and was soon very happy and particularly enjoys the food provided. Orchard House is a lovely environment for residents and families and is maintained to an excellent standard.

Whilst charges are perhaps quite high, there is no doubt Orchard House offers real value for money. I visited many different homes before making a final decision and certainly made the right choice. Highly recommended.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Gaynor Rhead, General Manager at Barchester Orchard House Care Centre responded to this review on 11 Sep 2017:

May I take this opportunity to thank you for your review of Orchard House. We are extremely proud of our home and the warm welcome that always ensues when anyone visits. I really appreciate you rating us 'excellent' in all areas as it is great to know that the hard work and dedication of myself and my team is greatly appreciated by those we care for.

My mother has been well look after at The Orchards since she was transferred from another care home, via the hospital, due to a fall.
Whilst immobile, she was cared for in her own room. She has been encouraged to get up, improve her mobility and join in with activities. She has some dementia and the staff are very understanding and patient with her. The home is well maintained and the food is good. Residents are encouraged to eat and drink but their feelings are also respected. The residents always look clean, tidy and happy.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Gaynor Rhead, General Manager at Barchester Orchard House Care Centre responded to this review on 11 Sep 2017:

Thank you so much for taking the time to review us and for rating us 'excellent' in the majority of areas stated. It is always great to get positive feedback and I will ensure that this good news is communicated to my hard working and diligent team at Orchard House.

I found the staff, nurses and carers all work so hard always managing to smile and provide such loving devotion but so overworked by the shortage of carers struggling to get essential care to all the residents and leaving no quality time as they did with my husband. Sadly some long term residents have said to me in my two-week convalescence that the standard has gone down. There is so much good here I hate to hear that and so happy the shortage of help is only temporary.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   4.3 out of 5

The home is always clean and tidy, and there is always a lovely warm welcome from the staff on duty.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   4.3 out of 5

We have all had nothing but positive comments. All excellent.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

The efficient and professional assistance we received from the management staff made this whole experience so much more bearable.
My friend was so pleased to be in a such a caring and supportive environment, which made her last few weeks so much more comfortable for her and us.
Whilst she resided here, she was treated with respect and dignity throughout. I cannot praise the staff throughout the property enough.
I would be only too happy to be lucky enough to find as well and caringly ran home as Orchard House in my time of need.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt has been at Orchard House for three years.
The home is welcoming, clean, and smells lovely.
They treated my aunt with care and dignity right up until she sadly passed away last Sunday 5th March 2017.
We can never express our thanks enough, the staff including cooks and cleaners should give themselves a good pat on the back.
We will never forget our experience and thank you.
If it wasn't for my aunt's dementia she would have undoubtedly thanked you herself, especially because she was always clean and tidy which is what she deserved.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My mother arrived at short notice having been asked to leave at short notice from a retirement home who could not meet the caring requirements. She could not be an ideal patient because she had a form of dementia. Memory lane provided the care, interest and enthusiasm she most needed. The nursing staff meet all her needs and the caring staff were helpful and kind. The staff all met their increasingly demanding requirements. We would recommend Memory Lane to any people needing the care my mother needed.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

Very pleased with the home. The staff were so caring and helpful making sure my mum was comfortable and not suffering in her last days. Thank you.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Having been in a hospital for 18 days following a burst ulcer in my stomach, I was very weak, undernourished and practically immobile. Orchard House, with their caring staff and good food, has, in 10 days put me well on the road to recovery, albeit I expect it will take several weeks yet to reach a reasonable degree of normal health. One satisfied patient now safely home.

How likely would you be to recommend Barchester Orchard House Care Centre? Likely

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Average Rating:   3.9 out of 5

My brother had been looked after at Orchard House Care Centre for the last 2 1/2 years following a serious stroke. The care he received was excellent and it was very comforting for us to know that he was being well looked after, right up to the day he died.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The best care home in the world. Book me in!!

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mum has been a resident at Orchard House since 05/01/15 and I am 100% happy with my choice of nursing home for her. Orchard House is five star luxury and the staff genuinely love her, they are our extended family I cannot praise Orchard House enough.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Fantastic facilities and room and equally fantastic staff. Everything is first rate from initial home viewing to placing resident- could not praise the home enough. When mum was ill whilst there and they were quick to call doctor and chased up care.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The home has been very welcoming and the staff are all very warm and friendly and very good with mum. They always do their best to accommodate all of our wishes. The food is always nice and fresh and they will get anything mum wants in especially.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

On the occasions I have visited my friend it seems to me that Orchard House is his home from home. All the staff are extremely friendly, helpful and very efficient and my friend is very happy to be there and so are we as we know he is being well cared for.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My partner likes the place which is the main concern. There are no restrictions in visiting times and staff are friendly and easy to talk any problems over with. At Xmas time they really keep the clients interested with all the activities the staff do. Wifi would be very helpful to have to be able to keep in touch if I am ill and unable to visit.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

Home from home! Well looked after and good food.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

This is a very well run care home, clean well maintained, friendly caring and well decorated. Staff are all very friendly and helpful always polite and pleased to help.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Nothing is too much trouble. Always willing to help anybody, always smiling.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Perfect in every way, the best home. Constant care day and night, first class. My friend had the best possible care anyone could ask for. Wonderful staff, looked after her with love and kindness.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in the above care home for the last 2 years. The home is always welcoming, the staff are all polite when visiting, the environment is always clean and tidy and calm. Visiting hours are unrestricted so we can visit mum whenever we want to, the care given to mum is excellent she is always spotlessly clean, the staff treat her in a very caring way always accommodating her needs with respect. We can always ask a member of staff of any concerns we have about mum and they are always dealt with straight away. The communication between is is good.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

I am very impressed with the home. Always find staff very polite and helpful. I know my parents are safe and well looked after, all their needs are fully met. I could not be happier with the support and help my parents and myself receive at the home.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My grandfather has been resident at Orchards just over two years. In that time, he has always been treated with care and compassion by all the staff. Although the home recently (unfairly) has a bad review from CQC, major steps have been taken to rectify the points raised which has primarily been down to strong leadership from the interim manager that was placed here (and will hopefully continue with her successor) General facilities at the home are good and suit my grandfathers needs and although he doesn't partake, there is a good activities programme which the rest enjoy. I would not hesitate to recommend Orchards to anyone looking to place their relative in a caring environment.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Very warm and welcoming home. All staff friendly and caring, treating my friend with dignity. Always very clean.

How likely would you be to recommend Barchester Orchard House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Orchard House Care Centre