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Barchester Orchard House Care Home

189 Fairlee Road, Newport, Isle of Wight PO30 2EP
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I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)
Barchester Orchard House Care Home, Newport
Barchester Orchard House Care Home, Newport
Barchester Orchard House Care Home, Newport

Orchard House Care Centre, part of Barchester Healthcare makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round the clock and also skilled in care and support for physical disabilities and dementia.

All staff are a committed team who work hard to ensure that provisions are tailored to the individual resident, while allowing them to make the most of...  

Care Provided by Barchester Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,639N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Orchard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Oxley(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (50)

Barchester Orchard House Care Home Reviews (114)

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9.7

Barchester Orchard House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Orchard House Care Home has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from Alan W (Son of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience

Really friendly and considerate care staff. The ladies on reception are great. The food is good and they are always ready to supply extras - cakes, teas etc. Lovely lounge, dining room and kitchen and all really clean and well maintained.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review and feedback for our home and our amazing staff. I really appreciate you taking the time to provide this feedback. I will ensure that I communicate this lovely review to the staff.

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Review from Yvonne E (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience

When my mother's dementia suddenly worsened, we had to make the hard decision to send her into residential care. Orchard House have been absolutely amazing. My mother has settled in really quickly and is very well looked after in memory lane. The staff are all very professional, they take very good care of mum and treat her as an individual as they do the other residents. She has only been there three and a half weeks but she has already called Orchard House her home. We, as relatives, have been given a tremendous amount of support and cups of tea. We would like to thank management, admin, reception, nurses and carers for everything you have done for all of us.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you so very much for such an amazing review. It has been an absolute pleasure being able to care for your Mum and help her settle into our home, plus supporting your family through this difficult transition. I will ensure my Memory Lane team are aware of your lovely feedback.

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Review from H M (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

My mother has just passed away after four years, seven months at Orchard House. Generally, she was looked after very well, had a very comfortable room and was settled and content. There were a few occasions over the last few years where I have had to say something to the nurses/manager, as I have been unhappy. My overall view is that the unit Mum was on needed an extra carer all the time, so the carers were not rushed off their feet. They were undervalued and should be paid more, instead of spending the money on unnecessary refurbishment.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your review. As a home, we value any feedback and we continually seek to improve our service from the feedback we receive.

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Review from D D (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

This is a beautiful place. Lovely surroundings. Comfortable excellent room. All the staff are so caring, not only to Mum but all the family. Nothing is too much trouble. We are extremely grateful for Mum to be in your care knowing that her every need is cared for with love and dignity. Thank you.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review of our home and the care provided for your mother, it was a pleasure to care for her and your family at this most difficult time.

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Review from K C (Son of Resident) published on 5 November 2019 Submitted via Postal Card
Overall Experience

My father was a resident for 7 months. A difficult individual dealt with extremely well by the staff. Occasional issues always addressed well by staff. Very complex medical issues were always recognised and staff always looked for new solutions. My father was very withdrawn when he entered the home but the activities team never gave up on him and succeeded in getting him involved in activities. Management is always happy to address any queries and demonstrated a clear commitment to moving from a 'care home' culture to a 'hotel' feeling.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review and we are honoured that we got to know your Dad so well. My team worked diligently to ensure your Dad was well cared for and encouraged to socialise whenever he felt able to. I will pass on your gratitude to the team.

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Review from C C (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

My Dad came to Orchard House after being in another care home. The level of care here is amazing and he is treated fairly and with respect. The staff are lovely!

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for this lovely review and we are dleighted to have your Dad stay with us and I am extremely proud of the quality care my team provides at Orchard House. They work tirelessy and are relentless in their efforts to provide the best care. We adore having your Dad here and delighted at his superhero powers of recovery.

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Review from K A (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience
Excellent care given to my father. He is very happy here the Orchard.
Despite his numerous health issues, he is encouraged to take part in activities and outings which greatly helps his mental well-being.

The whole family are extremely grateful to all the staff.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

We are delighted that you and the family are happy with the care provided at our lovely home. I will communicate your thanks on to the team.

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Review from K S (Resident / Service User) published on 13 June 2019 Submitted via Postal Card
Overall Experience

I am very pleased with all aspects of care I received. The staff are lovely, keen to please, kind and considerate to my circumstances.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review of our home and the excellent care my staff provide to your father. I am glad you all feel happy with our home and that your father is happy to be living here with us too.

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Review from Reginald R (Brother-in-law of Resident) published on 3 June 2019 Submitted via Website
Overall Experience

Each time we visit there is a warm and homely welcome from the staff. The facilities are good, refreshments available and there is a lovely lounge for us to use. My brother in law is very happy with the care he receives, as are the whole family. Despite his health issues, he is encouraged whenever possible to take part in the home activities and outings.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

I really appreciate you taking the time to review our lovely home. We work tirelessly to ensure we provide quality care to all within our home and I will ensure that I communicate this to my amazing staff team.

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Review from J F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

Mum passed away last December 2018. She was at Orchard House for 5+ years. Mum was always treated with kindness, dignity and respect. Towards the end of Mum's life, the carers and nurses were exceptionally sensitive and very supportive to me.

Changes in the home are often frequent and the management take care to ensure residents are not disrupted - with such a large establishment the personal touch and 'knowing' your residents' needs is very important.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review of our home and highlighting the amazing care that the staff provide to our residents and their families every day. Stay in touch as you will all be missed.

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Review from Jocelyn P (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card
Overall Experience

I found moving my mother from the hospital to The Orchards upsetting as I had no idea what to expect what a surprise. The management and staff are amazing her room was clean and beautifully furnished. I honestly could not ask for anything better if I have a problem the management are there to help and assist. Excellent.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for such a lovely review. My home is lovely and the team amazing and they work extremely hard every single day to ensure that we are such a warm and friendly home for all. I will ensure that I communicate this great review with them. If there are ever any issues that concern you, then please contact me or pop into my office so we can assist you with any concerns.

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Review from S M (Brother of Resident) published on 26 October 2018 Submitted via Postal Card
Overall Experience

From the first telephone call, dealt with in an efficient, friendly and informative manner. In every subsequent visit, your staff are indeed a credit to you. A top rate quality, evident in every aspect of the care centre's everyday life. Thank you for your care, compassion and attention to detail.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

What a lovely review of our wonderful home and amazing team. Thank you so very much and I will ensure I pass this on to my lovely staff team.

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Review from Joan F (Resident / Service User) published on 24 October 2018 Submitted via Postal Card
Overall Experience

No place like home, but this is the next best thing.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your review and although we are so very aware that there is no place like home, my team try to make it as good as possible for all the residents. We pride ourselves on having a 'homely home' and we are really grateful you chose to call Orchard House your home.

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Review from J C (Wife of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

All services excellent, very caring.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you so much for reviewing our wonderful Care Home here at Orchard House. If there are any issues you would like to raise then please speak to any of my staff or come and find me and I will be happy to help deal with any concerns you may have.

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Review from Susan G (Daughter of Resident) published on 23 October 2018 Submitted via Website
Overall Experience

Mum was a resident in Orchard House for approximately 1.5 years. During this time overall Mum's care was unsatisfactory.

There were never enough staff on - although the staff there were very dedicated - but rushed off of their feet.

We had to see the Manager several times regarding Mum's care - to which several points were never resolved.

Our main concern was the lack of staff on each ward - If it takes two carers to help a resident to the bathroom that leaves one member of staff to care for over twelve other residents! The duty of care failed my Mother.

The home spent lots of money to decorate and make an outside garden - which can't be used for wheelchair residents - unless assisted by a member of staff - this money could of been saved to employ more staff.

Overall very disappointed.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your review and I am sorry you feel that your mother's care was unsatisfactory for the 1 and a half years that she stayed with us. My team work extremely hard to deliver not just good care, but to deliver exceptional person-centred care and this makes us all very busy dedicating our...  

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Review from J C (Partner of Resident) published on 28 September 2018 Submitted via Postal Card
Overall Experience
The palliative care has been amazing not only for the resident but the family as well.

The staff are attentive and go the extra mile to make a dreadful situation better and more tolerable for everyone. I can't thank them enough.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

It is a pleasure to care for you and all the family and we welcome you all with open arms during this really trying time. I am so glad you feel the care is as you would expect but should you have any concerns then please pop in to see me whenever you want.

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Review from Timothy P (Stepson of Resident) published on 6 June 2018 Submitted via Postal Card
Overall Experience
I have been very impressed by the service provided by Barchester Orchard House care centre. The management and administration department were extremely helpful and dealt with all matters promptly and efficiently.
The nursing care staff were extremely dedicated and hardworking and showed great compassion at all times.

Thank you so much.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for taking the time and reviewing our lovely home. It is always nice to receive such a lovely review and I am glad that you feel we provide great care and compassion. I will ensure my wonderful team are made aware of the praise you have given.

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Review from Carmine B (Goddaughter of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

Overall Orchard House Care Centre cares for my godfather well. However, when the manager is away on holiday etc. There should be a visible deputy in place. Also, I have noticed that not all visitors sign the visitor's book. At weekends I think there should be a manager on duty.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for taking the time to review our lovely home. As General Manager, if I am not in the home, I am always contactable should any issues/concerns arise. I am often in at evenings and weekends and am happy to meet with you at a specific time and date to suit you to discuss issues relevant to...  

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Review from S E (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience
Overall facilities adequate but feel the staffing levels are not sufficient. Many residents need to feel someone is always quickly at hand and this is not always the way, due to low staffing.

I have been told this is because many residents need 2 carers to move them. If this is the case, I feel these needs should be considered by management when dealing with staffing issues.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for taking the time to review our wonderful home. As part of the ongoing regulation provided by CQC, staffing levels are reviewed and our current inspection with CQC raised no issues in relation to staffing levels. Last minute sickness by staff can cause issues and I am working closely...  

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Review from C C (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

Mum's improvement in 3/4 weeks whilst at The Orchards has been amazing. She has more confidence, received physio care and is being well looked after. The staff are so friendly and caring to the residents and welcoming to the family. Being invited on the Quarr Abbey outing was fantastic and the sing-a-long was great!!!

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for taking the time to review our friendly and caring home. The activities we provide for all our residents is so important as it ensures that not only do we give good nursing care but, we ensure that social activities are high on our long list of priorities. My Lifestyle team is amazing...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2026
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveInadequate
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (75) & Events (0)

News
  • 06 Apr 2026

    We’ve had a wonderful Easter here at Orchard House! Our talented chef prepared delicious festive meals for everyone to enjoy, bringing a real sense of celebration to the home. The...

  • 04 Apr 2026

    We’ve been so lucky with the beautiful weather, which meant we could spend quality time out in our garden, enjoying the sunshine and fresh air Our residents took part in...

  • 25 Mar 2026

    Many of our residents’ children came to spend the day with their mothers, sharing this special occasion together. For those who couldn’t join us in person, they were very much...

Upcoming Events

There are no upcoming events for Barchester Orchard House Care Home.

Awards / Recognitions (46)

Accreditations

There are no accreditations posted yet for Barchester Orchard House Care Home.

Meet the Team (14)

Amanda Oxley
Amanda OxleyJob Title:Operations ManagerJoined: 2026

Hello, my name is Amanda Oxley, and I am the General/Operations Manager at Orchard House.

I have more than six years of management experience with Barchester, and this experience has provided me with a strong understanding of delivering high-quality care and support for residents and their families.

I am excited to be working alongside our dedicated team, whose commitment, professionalism, and compassion help create a warm, supportive environment for all our residents. I look forward to continuing to build strong relationships with residents, relatives, and colleagues, ensuring that everyone at Orchard House receives the highest standard of care and service

Emma Sutton
Emma SuttonJob Title:Deputy ManagerJoined: 2024

Hello, my name is Emma, and I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back, and I am really excited to be working with our wonderful team and residents at Orchard House.

Please come and say hello, I am really looking forward to meeting you all!!

Helen Abbs
Helen AbbsJob Title:Front of House ManagerJoined: 2019
Hello, my name is Helen and I joined Orchard House in November 2019.
This has been a new venture for me, having spent most of my career within childcare and education settings.
I work at the reception and support the administrative processes within the home.

I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.

Every day, I find something new to learn and look forward to continuing to develop my knowledge and skills further.

In my spare time, I love to keep fit and enjoy walking, running and swimming.

I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.

Gina Matthews
Gina MatthewsJob Title:Homes AdministratorJoined: 2025

Hello, my name is Gina, and I am the Homes Administrator at Orchard House.

Originally from Oxford, Gina Matthews brings over 30 years of administrative experience across a range of sectors, including mental health and residential care. As Homes Administrator at Orchard House, Gina plays a vital role in ensuring the smooth and efficient running of the home. She is passionate about delivering the highest level of service to both residents and visitors, with a strong focus on professionalism, compassion, and attention to detail.

Gina is highly skilled in a wide range of administrative functions, including scheduling, record-keeping, staff co-ordination, data management, budgeting, and compliance with regulatory standards. She is also proficient in IT systems, communication tools, and customer service practices, making her a dependable and approachable point of contact for families, staff, and external partners alike.

Outside of work, Gina enjoys spending quality time with her family, dogs, and friends. She takes great pleasure in supporting her loved ones in various sporting activities, from grassroots games to local competitions.

Becky Mew
Becky MewJob Title:Senior NurseJoined: 2013

Hello, my name is Becky, and I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses, and I thought I needed a change, so I will pop in and look around. Next thing I know, I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before, I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.

Lauren Round
Lauren RoundJob Title:Head ChefJoined: 2018

Hello, I am Lauren Round, and I’m proud to be the Head Chef here at Orchard House.

My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.

I completed the Envy Q3 Chef Training Programme at Barchester.

Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.

In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.

Cooking has always been a passion of mine, and I love creating meals that bring people together.

Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.

I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.

Kelly Jeffers
Kelly JeffersJob Title:Head of Senior CareJoined: 2019

Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.

Helen Sutton
Helen SuttonJob Title:Care PractitionerJoined: 2014

Hello, I'm Helen, and a Care Practitioner here at Orchard House.

Katie Schlepp
Katie SchleppJob Title:Activities CoordenatorJoined: 2018

Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organising engaging activities to fostering connections and ensuring our residents' well-being. I’m dedicated to making every day extraordinary. Our residents' happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.

Tina Strachan
Tina StrachanJob Title:Head of HousekeepingJoined: 2025

Hello, my name is Tina and I joined Orchard House in 2025 as Head of Housekeeping, and I’ve truly loved being part of the team ever since. I take a lot of pride in my role and enjoy making sure our home feels clean, comfortable and welcoming for everyone who lives and visits here.

One of the things I enjoy most is spending time chatting with our residents and getting to know them. Those little conversations throughout the day really mean a lot to me and are a special part of the job.

Outside of work, I love the country lifestyle and enjoy the calm and simplicity that come with it.

Chris Brien
Chris BrienJob Title:Care PractitionerJoined: 2015

Hello, my name is Chris Brien, and I am the Care Practitioner for Memory Lane.

Sascha Thomas
Sascha ThomasJob Title:Senior CarerJoined: 2020

Hello, my name is Sascha and I am a Senior Carer at Orchard House. I look after the residents and make sure that they have all that they need and are happy and comfortable.

Elyse Rose
Elyse RoseJob Title:Care AssistantJoined: 2022

Hello, my name is Elyse Rose, and I am a Senior Carer at Orchard House. I am thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.

A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.

Lewis Pavey
Lewis PaveyJob Title:Activities AssistantJoined: 2018

Hello, my name is Lewis Pavey, and I am the Activity Assistant at Orchard House. I moved to the island with my family from South Wales about 8 years ago. My work experience has been in education and care. I’ve always had a passion for activities.

In my spare time, I do a little amateur dramatics, and I have been a part of several productions and events across the Island.

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