Search...

Barchester Orchard House Care Home

189 Fairlee Road, Newport, Isle of Wight PO30 2EP
Barchester Healthcare Ltd Logo
Jobs
Barchester Orchard House Care Home logo
I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)
Barchester Orchard House Care Home, Newport
Barchester Orchard House Care Home, Newport
Barchester Orchard House Care Home, Newport

Orchard House Care Centre, part of Barchester Healthcare makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round the clock and also skilled in care and support for physical disabilities and dementia.

All staff are a committed team who work hard to ensure that provisions are tailored to the individual resident, while allowing them to make the most of...  

Care Provided by Barchester Orchard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,639N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Orchard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Oxley(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (50)

Barchester Orchard House Care Home Reviews (114)

Submit a Review
9.7

Barchester Orchard House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Orchard House Care Home has 114 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Orchard House Care Home
Loading...
Showing 114 reviews matching selected criteria
Review from Gretl L (Wife of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

All the staff were so helpful, cheerful and kind. We looked at other nursing homes on the mainland and Orchard House was by far the nicest. Aren't we lucky to have it on the Isle of Wight.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your lovely review and I am so glad to hear that you felt our nursing home is the best on the island. My staff and I work extremely hard to try to be the best and it is lovely that it is recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S W (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

As a family we feel that the care Mum receives is below the minimum standard. There are never enough carers on duty and staff are always complaining that they are short staffed. This has a direct impact on the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeff D (Resident / Service User) published on 17 May 2018 Submitted via Postal Card
Overall Experience

Very good. Staff cheerful and helpful. Lovely clean rooms, full access for wheelchair to all areas.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thanks for your lovely review Jeff. It was a pleasure to meet both you and your lovely partner and I hope that you are doing well now that you are back at home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne S (Goddaughter of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience

My godmother's clothes keep going missing including new bras. I would expect the home to help mark up her jumpers and underwear etc seeing as this is an issue and it is. I have raised this three times with the staff and nothing has happened. A carer was also rude to my godmother. Your mobile phone system is also not very effective or properly manned.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

I am sorry that you have some issues regarding the care at Orchard house. Please feel free to contact me and we can arrange a suitable time to meet to discuss these issues, as it is important that you bring these issues to my attention so I can deal with them so that your concerns are dealt with in a timely and effective manner.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience

Mum was transferred to the Orchards from St Mary's hospital. She had terminal cancer. She was cared for and looked after very well. At first she was reluctant to stay but with the help and support of the dedicated staff of Memory Lane she was very happy and settled in the last few months of her life. Excellent care.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

I really appreciate your lovely review and it was such a pleasure to care for your Mum. We hope you stay in touch and visit us here at the lovely Orchard house.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary L (Wife of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience

Orchard House as a home, in my opinion, is every bit as good as a hotel. Clean, welcoming and smart. The staff are very competent, caring and professional - both to the residents and to visitors. The food and choices are tempting and served with interest and care. I am to have an operation followed by a few weeks convalescence and will, if possible, go to Orchard House and have stayed in very good hotels.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

This is an absolutely lovely review and I thank you very much for spending the time to let me and the team know how pleased you are with our wonderful home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Mark A (Grandson of Resident) published on 24 April 2018 Submitted via Website
Overall Experience

Delighted to see my grandfather so happy in his surroundings, and his enjoyment of the range of activities.

Reply from Gaynor Rhead, Manager at Barchester Orchard House Care Home

Thank you for your review of our lovely home. We are delighted to know that your grandfather is happy here. At Orchard House we pride ourselves on the varied lifestyle and activities we offer our residents and will pass this positive comment onto my Lifestyle Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret V (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card
Overall Experience

As a result of vascular dementia, my mother was often very confused and tearful. The team at Orchard House worked to reassure her and to ensure that appropriate care was in place. As her condition began to deteriorate, nursing and care staff were quick to adapt to her changing needs. I was kept well informed but also given the opportunity to discuss her condition and care with professionals. My mother was looked after with understanding during her final days. I felt well supported throughout and that the best had been done for her.

Reply from Gaynor Rhead, General Manager at Barchester Orchard House Care Home

Thank you for this lovely positive feedback. It was a privilege to care for your Mum and I am so proud that my team on Bluebell Unit worked extremely hard and diligently to ensure your Mum was always cared for with dignity and respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H A (Daughter-in-law of Resident) published on 16 November 2017 Submitted via Postal Card
Overall Experience

I live on the mainland so it is not easy to visit as frequently as I would like. However, I am totally confident that mum is being well looked after and it was a joy today to visit her and see the care and professionalism of the staff. Mum, who is 99 looking so much better than we feared after a spell in hospital. Orchard Care home is untruly a caring care home, both physically and emotionally.

Reply from Gaynor Rhead, General Manager at Barchester Orchard House Care Home

May I take this opportunity to thank you for providing valuable feedback on our lovely home. I am delighted to hear that you feel confident that the care we provide is a good standard both physically and emotionally. My team and I work tirelessly to continually improve our service and I will feedback the lovely comments to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim K (Son of Resident) published on 11 September 2017 Submitted via Postal Card
Overall Experience

From the outset, all staff have shown a genuine interest in Mum's welfare, care and personal likes and dislikes. Mum settled in very quickly and was soon very happy and particularly enjoys the food provided. Orchard House is a lovely environment for residents and families and is maintained to an excellent standard.

Whilst charges are perhaps quite high, there is no doubt Orchard House offers real value for money. I visited many different homes before making a final decision and certainly made the right choice. Highly recommended.

Reply from Gaynor Rhead, General Manager at Barchester Orchard House Care Home

May I take this opportunity to thank you for your review of Orchard House. We are extremely proud of our home and the warm welcome that always ensues when anyone visits. I really appreciate you rating us 'excellent' in all areas as it is great to know that the hard work and dedication of myself and my team is greatly appreciated by those we care for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan L (Daughter of Resident) published on 11 September 2017 Submitted via Website
Overall Experience
My mother has been well look after at The Orchards since she was transferred from another care home, via the hospital, due to a fall.

Whilst immobile, she was cared for in her own room. She has been encouraged to get up, improve her mobility and join in with activities. She has some dementia and the staff are very understanding and patient with her. The home is well maintained and the food is good. Residents are encouraged to eat and drink but their feelings are also respected. The residents always look clean, tidy and happy.

Reply from Gaynor Rhead, General Manager at Barchester Orchard House Care Home

Thank you so much for taking the time to review us and for rating us 'excellent' in the majority of areas stated. It is always great to get positive feedback and I will ensure that this good news is communicated to my hard working and diligent team at Orchard House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Oonagh F (Resident / Service User) published on 13 June 2017 Submitted via Postal Card
Overall Experience

I found the staff, nurses and carers all work so hard always managing to smile and provide such loving devotion but so overworked by the shortage of carers struggling to get essential care to all the residents and leaving no quality time as they did with my husband. Sadly some long term residents have said to me in my two-week convalescence that the standard has gone down. There is so much good here I hate to hear that and so happy the shortage of help is only temporary.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from David S (Husband of Resident) published on 20 April 2017 Submitted via Postal Card
Overall Experience

The home is always clean and tidy, and there is always a lovely warm welcome from the staff on duty.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K E H (Daughter of Resident) published on 20 April 2017 Submitted via Postal Card
Overall Experience

We have all had nothing but positive comments. All excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sean H (Friend of Resident) published on 19 April 2017 Submitted via Postal Card
Overall Experience
The efficient and professional assistance we received from the management staff made this whole experience so much more bearable.
My friend was so pleased to be in a such a caring and supportive environment, which made her last few weeks so much more comfortable for her and us.
Whilst she resided here, she was treated with respect and dignity throughout. I cannot praise the staff throughout the property enough.

I would be only too happy to be lucky enough to find as well and caringly ran home as Orchard House in my time of need.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen G (Niece of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience
My aunt has been at Orchard House for three years.
The home is welcoming, clean, and smells lovely.
They treated my aunt with care and dignity right up until she sadly passed away last Sunday 5th March 2017.
We can never express our thanks enough, the staff including cooks and cleaners should give themselves a good pat on the back.
We will never forget our experience and thank you.

If it wasn't for my aunt's dementia she would have undoubtedly thanked you herself, especially because she was always clean and tidy which is what she deserved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

My mother arrived at short notice having been asked to leave at short notice from a retirement home who could not meet the caring requirements. She could not be an ideal patient because she had a form of dementia. Memory lane provided the care, interest and enthusiasm she most needed. The nursing staff meet all her needs and the caring staff were helpful and kind. The staff all met their increasingly demanding requirements. We would recommend Memory Lane to any people needing the care my mother needed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

Very pleased with the home. The staff were so caring and helpful making sure my mum was comfortable and not suffering in her last days. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin B (Resident / Service User) published on 2 March 2017 Submitted via Postal Card
Overall Experience

Having been in a hospital for 18 days following a burst ulcer in my stomach, I was very weak, undernourished and practically immobile. Orchard House, with their caring staff and good food, has, in 10 days put me well on the road to recovery, albeit I expect it will take several weeks yet to reach a reasonable degree of normal health. One satisfied patient now safely home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve E (Brother of Resident) published on 13 January 2017 Submitted via Postal Card
Overall Experience

My brother had been looked after at Orchard House Care Centre for the last 2 1/2 years following a serious stroke. The care he received was excellent and it was very comforting for us to know that he was being well looked after, right up to the day he died.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2026
Overall
Inadequate
  • CaringRequires improvement
  • EffectiveInadequate
  • ResponsiveRequires improvement
  • SafeInadequate
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (75) & Events (0)

News
  • 06 Apr 2026

    We’ve had a wonderful Easter here at Orchard House! Our talented chef prepared delicious festive meals for everyone to enjoy, bringing a real sense of celebration to the home. The...

  • 04 Apr 2026

    We’ve been so lucky with the beautiful weather, which meant we could spend quality time out in our garden, enjoying the sunshine and fresh air Our residents took part in...

  • 25 Mar 2026

    Many of our residents’ children came to spend the day with their mothers, sharing this special occasion together. For those who couldn’t join us in person, they were very much...

Upcoming Events

There are no upcoming events for Barchester Orchard House Care Home.

Awards / Recognitions (46)

Accreditations

There are no accreditations posted yet for Barchester Orchard House Care Home.

Meet the Team (14)

Amanda Oxley
Amanda OxleyJob Title:Operations ManagerJoined: 2026

Hello, my name is Amanda Oxley, and I am the General/Operations Manager at Orchard House.

I have more than six years of management experience with Barchester, and this experience has provided me with a strong understanding of delivering high-quality care and support for residents and their families.

I am excited to be working alongside our dedicated team, whose commitment, professionalism, and compassion help create a warm, supportive environment for all our residents. I look forward to continuing to build strong relationships with residents, relatives, and colleagues, ensuring that everyone at Orchard House receives the highest standard of care and service

Emma Sutton
Emma SuttonJob Title:Deputy ManagerJoined: 2024

Hello, my name is Emma, and I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back, and I am really excited to be working with our wonderful team and residents at Orchard House.

Please come and say hello, I am really looking forward to meeting you all!!

Helen Abbs
Helen AbbsJob Title:Front of House ManagerJoined: 2019
Hello, my name is Helen and I joined Orchard House in November 2019.
This has been a new venture for me, having spent most of my career within childcare and education settings.
I work at the reception and support the administrative processes within the home.

I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.

Every day, I find something new to learn and look forward to continuing to develop my knowledge and skills further.

In my spare time, I love to keep fit and enjoy walking, running and swimming.

I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.

Gina Matthews
Gina MatthewsJob Title:Homes AdministratorJoined: 2025

Hello, my name is Gina, and I am the Homes Administrator at Orchard House.

Originally from Oxford, Gina Matthews brings over 30 years of administrative experience across a range of sectors, including mental health and residential care. As Homes Administrator at Orchard House, Gina plays a vital role in ensuring the smooth and efficient running of the home. She is passionate about delivering the highest level of service to both residents and visitors, with a strong focus on professionalism, compassion, and attention to detail.

Gina is highly skilled in a wide range of administrative functions, including scheduling, record-keeping, staff co-ordination, data management, budgeting, and compliance with regulatory standards. She is also proficient in IT systems, communication tools, and customer service practices, making her a dependable and approachable point of contact for families, staff, and external partners alike.

Outside of work, Gina enjoys spending quality time with her family, dogs, and friends. She takes great pleasure in supporting her loved ones in various sporting activities, from grassroots games to local competitions.

Becky Mew
Becky MewJob Title:Senior NurseJoined: 2013

Hello, my name is Becky, and I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses, and I thought I needed a change, so I will pop in and look around. Next thing I know, I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before, I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.

Lauren Round
Lauren RoundJob Title:Head ChefJoined: 2018

Hello, I am Lauren Round, and I’m proud to be the Head Chef here at Orchard House.

My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.

I completed the Envy Q3 Chef Training Programme at Barchester.

Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.

In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.

Cooking has always been a passion of mine, and I love creating meals that bring people together.

Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.

I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.

Kelly Jeffers
Kelly JeffersJob Title:Head of Senior CareJoined: 2019

Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.

Helen Sutton
Helen SuttonJob Title:Care PractitionerJoined: 2014

Hello, I'm Helen, and a Care Practitioner here at Orchard House.

Katie Schlepp
Katie SchleppJob Title:Activities CoordenatorJoined: 2018

Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organising engaging activities to fostering connections and ensuring our residents' well-being. I’m dedicated to making every day extraordinary. Our residents' happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.

Tina Strachan
Tina StrachanJob Title:Head of HousekeepingJoined: 2025

Hello, my name is Tina and I joined Orchard House in 2025 as Head of Housekeeping, and I’ve truly loved being part of the team ever since. I take a lot of pride in my role and enjoy making sure our home feels clean, comfortable and welcoming for everyone who lives and visits here.

One of the things I enjoy most is spending time chatting with our residents and getting to know them. Those little conversations throughout the day really mean a lot to me and are a special part of the job.

Outside of work, I love the country lifestyle and enjoy the calm and simplicity that come with it.

Chris Brien
Chris BrienJob Title:Care PractitionerJoined: 2015

Hello, my name is Chris Brien, and I am the Care Practitioner for Memory Lane.

Sascha Thomas
Sascha ThomasJob Title:Senior CarerJoined: 2020

Hello, my name is Sascha and I am a Senior Carer at Orchard House. I look after the residents and make sure that they have all that they need and are happy and comfortable.

Elyse Rose
Elyse RoseJob Title:Care AssistantJoined: 2022

Hello, my name is Elyse Rose, and I am a Senior Carer at Orchard House. I am thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.

A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.

Lewis Pavey
Lewis PaveyJob Title:Activities AssistantJoined: 2018

Hello, my name is Lewis Pavey, and I am the Activity Assistant at Orchard House. I moved to the island with my family from South Wales about 8 years ago. My work experience has been in education and care. I’ve always had a passion for activities.

In my spare time, I do a little amateur dramatics, and I have been a part of several productions and events across the Island.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Orchard House Care Home to verify any information. View our terms and conditions. Barchester Orchard House Care Home has an Enhanced Service -more info.