
I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



Orchard House Care Centre, part of Barchester Healthcare makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round the clock and also skilled in care and support for physical disabilities and dementia.
All staff are a committed team who work hard to ensure that provisions are tailored to the individual resident, while allowing them to make the most of...
Care Provided by Barchester Orchard House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Orchard House Care Home for full pricing details and T&Cs.
Contact Barchester Orchard House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Amanda Oxley(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (50)
Barchester Orchard House Care Home Reviews (114)
Barchester Orchard House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Orchard House Care Home has 114 reviews.
The best care home in the world. Book me in!!
My mum has been a resident at Orchard House since 05/01/15 and I am 100% happy with my choice of nursing home for her. Orchard House is five star luxury and the staff genuinely love her, they are our extended family I cannot praise Orchard House enough.
Fantastic facilities and room and equally fantastic staff. Everything is first rate from initial home viewing to placing resident- could not praise the home enough. When mum was ill whilst there and they were quick to call doctor and chased up care.
The home has been very welcoming and the staff are all very warm and friendly and very good with mum. They always do their best to accommodate all of our wishes. The food is always nice and fresh and they will get anything mum wants in especially.
On the occasions I have visited my friend it seems to me that Orchard House is his home from home. All the staff are extremely friendly, helpful and very efficient and my friend is very happy to be there and so are we as we know he is being well cared for.
My partner likes the place which is the main concern. There are no restrictions in visiting times and staff are friendly and easy to talk any problems over with. At Xmas time they really keep the clients interested with all the activities the staff do. Wifi would be very helpful to have to be able to keep in touch if I am ill and unable to visit.
This is a very well run care home, clean well maintained, friendly caring and well decorated. Staff are all very friendly and helpful always polite and pleased to help.
Home from home! Well looked after and good food.
Nothing is too much trouble. Always willing to help anybody, always smiling.
Perfect in every way, the best home. Constant care day and night, first class. My friend had the best possible care anyone could ask for. Wonderful staff, looked after her with love and kindness.
My mother has been a resident in the above care home for the last 2 years. The home is always welcoming, the staff are all polite when visiting, the environment is always clean and tidy and calm. Visiting hours are unrestricted so we can visit mum whenever we want to, the care given to mum is excellent she is always spotlessly clean, the staff treat her in a very caring way always accommodating her needs with respect. We can always ask a member of staff of any concerns we have about mum and they are always dealt with straight away. The communication between is is good.
I am very impressed with the home. Always find staff very polite and helpful. I know my parents are safe and well looked after, all their needs are fully met. I could not be happier with the support and help my parents and myself receive at the home.
My grandfather has been resident at Orchards just over two years. In that time, he has always been treated with care and compassion by all the staff. Although the home recently (unfairly) has a bad review from CQC, major steps have been taken to rectify the points raised which has primarily been down to strong leadership from the interim manager that was placed here (and will hopefully continue with her successor) General facilities at the home are good and suit my grandfathers needs and although he doesn't partake, there is a good activities programme which the rest enjoy. I would not hesitate to recommend Orchards to anyone looking to place their relative in a caring environment.
Very warm and welcoming home. All staff friendly and caring, treating my friend with dignity. Always very clean.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2026Inadequate
- CaringRequires improvement
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (75) & Events (0)
- 06 Apr 2026
We’ve had a wonderful Easter here at Orchard House! Our talented chef prepared delicious festive meals for everyone to enjoy, bringing a real sense of celebration to the home. The...
- 04 Apr 2026
We’ve been so lucky with the beautiful weather, which meant we could spend quality time out in our garden, enjoying the sunshine and fresh air Our residents took part in...
- 25 Mar 2026
Many of our residents’ children came to spend the day with their mothers, sharing this special occasion together. For those who couldn’t join us in person, they were very much...
There are no upcoming events for Barchester Orchard House Care Home.
Awards / Recognitions (46)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 01 May 2026Recipient: Barchester Orchard House Care Home
Accreditations
There are no accreditations posted yet for Barchester Orchard House Care Home.
Meet the Team (14)

Hello, my name is Amanda Oxley, and I am the General/Operations Manager at Orchard House.
I have more than six years of management experience with Barchester, and this experience has provided me with a strong understanding of delivering high-quality care and support for residents and their families.
I am excited to be working alongside our dedicated team, whose commitment, professionalism, and compassion help create a warm, supportive environment for all our residents. I look forward to continuing to build strong relationships with residents, relatives, and colleagues, ensuring that everyone at Orchard House receives the highest standard of care and service

Hello, my name is Emma, and I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back, and I am really excited to be working with our wonderful team and residents at Orchard House.
Please come and say hello, I am really looking forward to meeting you all!!

This has been a new venture for me, having spent most of my career within childcare and education settings.
I work at the reception and support the administrative processes within the home.
I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.
Every day, I find something new to learn and look forward to continuing to develop my knowledge and skills further.
In my spare time, I love to keep fit and enjoy walking, running and swimming.I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.

Hello, my name is Gina, and I am the Homes Administrator at Orchard House.
Originally from Oxford, Gina Matthews brings over 30 years of administrative experience across a range of sectors, including mental health and residential care. As Homes Administrator at Orchard House, Gina plays a vital role in ensuring the smooth and efficient running of the home. She is passionate about delivering the highest level of service to both residents and visitors, with a strong focus on professionalism, compassion, and attention to detail.
Gina is highly skilled in a wide range of administrative functions, including scheduling, record-keeping, staff co-ordination, data management, budgeting, and compliance with regulatory standards. She is also proficient in IT systems, communication tools, and customer service practices, making her a dependable and approachable point of contact for families, staff, and external partners alike.
Outside of work, Gina enjoys spending quality time with her family, dogs, and friends. She takes great pleasure in supporting her loved ones in various sporting activities, from grassroots games to local competitions.

Hello, my name is Becky, and I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses, and I thought I needed a change, so I will pop in and look around. Next thing I know, I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before, I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.

Hello, I am Lauren Round, and I’m proud to be the Head Chef here at Orchard House.
My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.
I completed the Envy Q3 Chef Training Programme at Barchester.
Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.
In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.
Cooking has always been a passion of mine, and I love creating meals that bring people together.
Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.
I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.

Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.

Hello, I'm Helen, and a Care Practitioner here at Orchard House.

Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organising engaging activities to fostering connections and ensuring our residents' well-being. I’m dedicated to making every day extraordinary. Our residents' happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.

Hello, my name is Tina and I joined Orchard House in 2025 as Head of Housekeeping, and I’ve truly loved being part of the team ever since. I take a lot of pride in my role and enjoy making sure our home feels clean, comfortable and welcoming for everyone who lives and visits here.
One of the things I enjoy most is spending time chatting with our residents and getting to know them. Those little conversations throughout the day really mean a lot to me and are a special part of the job.
Outside of work, I love the country lifestyle and enjoy the calm and simplicity that come with it.

Hello, my name is Chris Brien, and I am the Care Practitioner for Memory Lane.

Hello, my name is Sascha and I am a Senior Carer at Orchard House. I look after the residents and make sure that they have all that they need and are happy and comfortable.

Hello, my name is Elyse Rose, and I am a Senior Carer at Orchard House. I am thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.
A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.

Hello, my name is Lewis Pavey, and I am the Activity Assistant at Orchard House. I moved to the island with my family from South Wales about 8 years ago. My work experience has been in education and care. I’ve always had a passion for activities.
In my spare time, I do a little amateur dramatics, and I have been a part of several productions and events across the Island.
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