
I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



I was delighted to receive so much care and attention that I was able to return homeJean H(Resident / Service User)



Orchard House Care Centre, part of Barchester Healthcare makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round the clock and also skilled in care and support for physical disabilities and dementia.
All staff are a committed team who work hard to ensure that provisions are tailored to the individual resident, while allowing them to make the most of...
Care Provided by Barchester Orchard House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Orchard House Care Home for full pricing details and T&Cs.
Contact Barchester Orchard House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Amanda Oxley(General Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (50)
Barchester Orchard House Care Home Reviews (114)
Barchester Orchard House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Orchard House Care Home has 114 reviews.
My dad came to Barchester Orchard House Care Home for respite care whilst my mum was in hospital. Sadly, she passed away and Dad continued his stay. Everyone at Orchard has been wonderfully kind and caring. Dad has been confused and heartbroken but every member of staff has given him some time and support. As a result, he has settled and is able to get through the day calmly. I cannot praise Orchard House highly enough. Not only have they looked after my dad but they have cared for all of us, family as well. As we live off the island, we are having to move Dad closer to us. Orchard House will be a very hard act to follow and I thank everyone there for helping Dad through such a difficult time.
Can't fault any area of Orchard House. The care, attention, and facilities are excellent. The staff goes above and beyond.
Thank you for your lovely review. As a team we have loved looking after your Dad and now your Mum. She has settled well through hard circumstances and we will ensure she is kept safe and blossoms here. We love having your visits and you have been so positive with everyone in difficult...
The staff are so very friendly and helpful.
Cannot find fault with anything at all.
Thank you so much for your lovely review. We all absolutely adored your dad and looking after him and you as a family have been so kind with your words and gifts. He was such a gentleman and we all loved spending time chatting with him and accompanying him on his walkarounds. We will miss him so...
My brother has been cared for by the fabulous staff at Orchard House for 8 months, because of the care and wonderful home-cooked food he has survived a lot longer than expected. Over Christmas, there were activities every day and special menus and parties to which I was welcome to attend. The ladies who provide all the activities work so hard and are fantastic. I can't praise the staff enough, always helpful and friendly, even when under pressure.
Thank you so much Susan for such a positive review, I will make sure the staff team know about how you felt in regards to the care they provided.
Really excellent place, so impressed with the personal care and attention to my mother's every need. Her recovery was total and we as a family give all credit to 'The Orchards' care for that. Would recommend thoroughly. Thank you Orchards.
Thank you so much for your positive feedback I will ensure the team is thanked for all they did we are so happy to have given the support Mum needed, kind regards.
Mum is receiving the best care I could ask for. Every step of the journey I am consulted on what is best for Mum. Every member of staff are dedicated, thoughtful people who genuinely care for my Mum. I cannot thank you enough for all you are doing to help Mum at this difficult stage of her life.
Everyone is amazing and they cannot do enough for you. They are kind and make my grandmother comfortable. They are always so friendly and welcoming. They always willing to go the extra mile and make the toughest time the brightest.
I could not be more pleased with the care and dedication shown by all the staff of Barchester Orchard House. They understand the need for dignity, despite the physical condition of the resident. The rooms are well-equipped for all the resident's needs.
I am generally happy with everything but do not like it when another resident hits my husband. Fortunately, he hasn't been hurt yet.
Firstly thank you for your review, and raising your concern, which we have taken very seriously. Since this was submitted the head of the community, where your husband lives has discussed this matter with yourself and it has come to light that there was no witness to this actual event and no recording of the incident as stated.
Always willing to help Mum and get her involved with other residents and activities. Very patient with Mum as she is quite independent. Very clean and excellent facilities.
Thank you so much for such a positive review, your mum is a pleasure to have here at the Orchards and we pride ourselves in supporting with 5-star care and staff.
My mother has vascular dementia and is quite frail. She has been a resident at Orchard House Care Home for a year. She is always treated with kindness and dignity by the nursing and caring staff. Her room is always spotlessly clean and tidy and there is a general feeling of a happy and friendly atmosphere. I would highly recommend this home to others.
Thank you so much for your positive feedback, we pride ourselves in giving 5-star care to all our residents and we are so happy Mum feels at home here, thanks.
Mum was initially a short-term resident after breaking her shoulder and arm. Despite stating that she didn't ever want to go into a home, she decided after about six weeks that she would like to stay permanently. She thoroughly enjoys the food and activities and says she is very well cared for. She has a new lease of life and new friends. It is very comforting to know that she is so happy and safe.
Thank you, Kim Fleming, GM
My mom has been living in this care home for a few months now and she has really enjoyed her time there. She has made some great friends among the other residents and has formed close bonds with some of the staff members.
One thing that my mom particularly loves about this care home is the range of activities that are available to her. There is always something going on, whether it's a craft session, a game of bingo, or a music performance. My mom has always been a social butterfly, so being able to engage in these activities with her peers has been fantastic for her well-being.
The food at the care home is also top-notch. The chefs prepare delicious, nutritious meals that cater to all dietary requirements. My mom has always been a bit of a foodie, so she was thrilled when she found out that the food was so good.
Thank you so much for the lovely feedback about all aspects of life at the Orchards and how much youtr mum loves staying here. I will pass on these amazing comments to the care team and the rest of the team. Thank you.
Staff are always welcoming and friendly. My grandad speaks very highly of everyone here.
Thank you very much for your positive feedback, the team will be very happy to hear they are doing a great job.
Lovely, caring care home. Nothing is too much trouble. Seniors are always happy to chat through and sort any concerns I may have. Cheerful and friendly carers. Hubby is happy and settled and gets on well with carers. I really appreciate all the care and dignity offered to him.
Thank you for your lovely feedback, we are so happy to provide a home from home for your husband and love you visiting and supporting the Orchards.
Although my dad is desperate to go home this is not a reflection on the Barchester Orchard House Care Homes care. He is homesick. He always states the care here is much better than the hospital.
Thank you very much for your positive feedback, I will share it with the staff team as they always like to hear they are doing a great job. We pride ourselves on delivering 5-star care to all our residents and its so nice to hear your dad is settled at the Orchards.
They made my mum welcome when she first moved to the Orchard. They were very caring and understanding of my mum's needs. Kept me updated when my mum was poorly and any changes. My mum was happy where she was until the final day.
Thank you so much for your review; it was a privilege to care for your mother and ensure she was comfortable and happy during her time with us. The care team will be very grateful for your feedback. Kind regards.
My husband was a resident at the care home and we had a very positive experience. Everyone was so lovely. My husband was very well cared for and he really enjoyed his stay there. All the staff were kind and very helpful.
My friend was a resident at the home and every time I visited the staff were friendly and very helpful. My friend made a lot of new friends whilst he was there and spoke very highly of everyone. The place was always clean and well-presented.
Found all the staff courteous and most helpful.
Thank you very much for your feedback, it was a pleasure to have you for respite care at the Orchards and we hope you will return soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2026Inadequate
- CaringRequires improvement
- EffectiveInadequate
- ResponsiveRequires improvement
- SafeInadequate
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (75) & Events (0)
- 06 Apr 2026
We’ve had a wonderful Easter here at Orchard House! Our talented chef prepared delicious festive meals for everyone to enjoy, bringing a real sense of celebration to the home. The...
- 04 Apr 2026
We’ve been so lucky with the beautiful weather, which meant we could spend quality time out in our garden, enjoying the sunshine and fresh air Our residents took part in...
- 25 Mar 2026
Many of our residents’ children came to spend the day with their mothers, sharing this special occasion together. For those who couldn’t join us in person, they were very much...
There are no upcoming events for Barchester Orchard House Care Home.
Awards / Recognitions (46)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 01 May 2026Recipient: Barchester Orchard House Care Home
Accreditations
There are no accreditations posted yet for Barchester Orchard House Care Home.
Meet the Team (14)

Hello, my name is Amanda Oxley, and I am the General/Operations Manager at Orchard House.
I have more than six years of management experience with Barchester, and this experience has provided me with a strong understanding of delivering high-quality care and support for residents and their families.
I am excited to be working alongside our dedicated team, whose commitment, professionalism, and compassion help create a warm, supportive environment for all our residents. I look forward to continuing to build strong relationships with residents, relatives, and colleagues, ensuring that everyone at Orchard House receives the highest standard of care and service

Hello, my name is Emma, and I am an experienced Deputy Manager/Clinical Lead who has worked as part of the Barchester family for many years. I have worked as a Deputy Manager in a fellow Barchester home, a Registered Nurse and prior to undertaking my nursing degree, I enjoyed working as a Healthcare assistant here at Orchard House. I have recently obtained my Associate Fellowship in Higher Education due to my work in teaching leadership and management skills in nurse education. It is lovely to be back, and I am really excited to be working with our wonderful team and residents at Orchard House.
Please come and say hello, I am really looking forward to meeting you all!!

This has been a new venture for me, having spent most of my career within childcare and education settings.
I work at the reception and support the administrative processes within the home.
I really enjoy working at Orchard House and love my new role and the opportunities this gives me for being with the residents and their families.
Every day, I find something new to learn and look forward to continuing to develop my knowledge and skills further.
In my spare time, I love to keep fit and enjoy walking, running and swimming.I enjoy dance and have taken part in several local carnivals on the Island within a samba dance group.

Hello, my name is Gina, and I am the Homes Administrator at Orchard House.
Originally from Oxford, Gina Matthews brings over 30 years of administrative experience across a range of sectors, including mental health and residential care. As Homes Administrator at Orchard House, Gina plays a vital role in ensuring the smooth and efficient running of the home. She is passionate about delivering the highest level of service to both residents and visitors, with a strong focus on professionalism, compassion, and attention to detail.
Gina is highly skilled in a wide range of administrative functions, including scheduling, record-keeping, staff co-ordination, data management, budgeting, and compliance with regulatory standards. She is also proficient in IT systems, communication tools, and customer service practices, making her a dependable and approachable point of contact for families, staff, and external partners alike.
Outside of work, Gina enjoys spending quality time with her family, dogs, and friends. She takes great pleasure in supporting her loved ones in various sporting activities, from grassroots games to local competitions.

Hello, my name is Becky, and I am the Head of the Unit for Valentine. I have worked at Orchard House for nearly 10 years. I’ve been a nurse for 29 years and previously worked in the hospital. I saw an advert on the fencing of Orchard House stating they were recruiting nurses, and I thought I needed a change, so I will pop in and look around. Next thing I know, I am working here at Orchard House and never looked back. Having never worked in a Nursing Home before, I wasn’t sure how I was going to get on, but I must be doing ok as I’m still here and still love it.

Hello, I am Lauren Round, and I’m proud to be the Head Chef here at Orchard House.
My journey with Orchard House started back in 2018 when I joined as a General Assistant. Over time, my passion for cooking grew stronger.
I completed the Envy Q3 Chef Training Programme at Barchester.
Not long after, I stepped up as Second Chef, which gave me the chance to really develop my skills in the kitchen.
In 2024, I was honoured to take on the role of Head Chef, and I’m excited to lead our fantastic kitchen team.
Cooking has always been a passion of mine, and I love creating meals that bring people together.
Originally, I’m from Shropshire. I moved over from the mainland about ten years ago, and Orchard House has felt like home ever since.
I’m looking forward to many more years here, sharing good food and great experiences with everyone who visits us.

Hello My name is Kelly, I am the Head Of Senior Care at Orchard House. I started my career in care over 12 years ago and instantly fell in love with supporting people to live enriched lives. I am passionate about delivering high-quality person-centered care as well as empowering people to use life skills to encourage and promote independence. I pride myself on attention to detail in every aspect of care I deliver.

Hello, I'm Helen, and a Care Practitioner here at Orchard House.

Hello, I’m Katie Schlepp, and my job as the Head of Lifestyle is more than a career; it’s my passion. Every day, I have the pleasure of enhancing lives and creating moments of joy for our residents. It’s a privilege to be a part of this community where we celebrate life in all its richness, from organising engaging activities to fostering connections and ensuring our residents' well-being. I’m dedicated to making every day extraordinary. Our residents' happiness and comfort are what drive me, and I’m committed to ensuring that your time at Orchard House is nothing short of wonderful.

Hello, my name is Tina and I joined Orchard House in 2025 as Head of Housekeeping, and I’ve truly loved being part of the team ever since. I take a lot of pride in my role and enjoy making sure our home feels clean, comfortable and welcoming for everyone who lives and visits here.
One of the things I enjoy most is spending time chatting with our residents and getting to know them. Those little conversations throughout the day really mean a lot to me and are a special part of the job.
Outside of work, I love the country lifestyle and enjoy the calm and simplicity that come with it.

Hello, my name is Chris Brien, and I am the Care Practitioner for Memory Lane.

Hello, my name is Sascha and I am a Senior Carer at Orchard House. I look after the residents and make sure that they have all that they need and are happy and comfortable.

Hello, my name is Elyse Rose, and I am a Senior Carer at Orchard House. I am thrilled to introduce myself as the Speak Up Champion at Barchester Orchard House Care Home. My mission is to empower and support all our incredible workers to voice their thoughts and concerns, even when other avenues seem unavailable.
A harmonious workplace is built on open communication, and together, we can make Orchard House an even better place to work and care for our residents.

Hello, my name is Lewis Pavey, and I am the Activity Assistant at Orchard House. I moved to the island with my family from South Wales about 8 years ago. My work experience has been in education and care. I’ve always had a passion for activities.
In my spare time, I do a little amateur dramatics, and I have been a part of several productions and events across the Island.
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