Submit a Review for Primrose Care Home
62A Station Road, Hetton-le-Hole, Houghton le Spring, DH5 0AT
View Full Details of Primrose Care HomeLatest Reviews for Primrose Care Home
24 July 2025
Home is like a home, very nice, being a small number of residents. All staff are very friendly and mam is well looked after.
23 July 2025
Lovely staff and residents, my dad was made to feel welcome along with my family. He was well cared for, for his 2 week stay.
23 April 2025
Fantastic care home all our mams needs are met staff go up and beyond staff are so friendly and welcoming more like a little family community than a care home always plenty of entertainment going on for the residents
04 October 2024
I cannot praise the quality of care given to my mother since she has been in the home and all the staff who provide it highly enough. We know that she is in a very safe place and well looked after. Mam has taken part in some of the activities, something she wouldn't do before.
30 September 2024
Primrose has been extremely welcoming and done a great job settling my Uncle in. They encourage him to join other residents in the hall for meal times to help him socialise, but are happy to bring the delicious food to his room or outside if that is where he wishes to be. I have been very impressed by the range of activities offered. I've seen my Uncle take part in art, quizzes, games and dressing up. Everyone is friendly, patient and caring. The manager has gone above and beyond to accommodate my Uncle's particular needs, and has been very easy to contact and communicate with.
30 September 2024
I really can't praise the quality of care provided by the staff at Primrose highly enough. My aunt spent the last four years of her life there and her care was of the highest standard. However it was the love and emotional support for which we are the most grateful, especially in the last few weeks and months of her care. She was treated more like a family member than a resident by each and every one of the team.
27 September 2024
The care that my mum experienced at Primrose was second to none. The staff are so caring and treat each individual to their desired needs. I knew Mum loved it there even though she could not tell us. She always had a smile on her face. You all do a terrific job. Thank you so much.
16 September 2024
My brother was well looked after during his spell in Primrose Care Home. The staff took to my brother and he got on well with them. When he came out in was the best he had been in his fitness, his look and everything. The whole Primrose team where brilliant. The manager was a big help to me at the beginning. Thanks.
16 January 2024
My friend seems to have settled well and seems happy to interact with activities and enjoys all meals and outings.
16 January 2024
The care home is excellent and very friendly. Never had any problems. Staff are great.
16 January 2024
I find the staff very polite and kind towards my mam, which made me very relaxed knowing she has everything she needs and the care to match. If I need to know anything, the manager replies very quickly to all my requests. Excellent work.
16 January 2024
My mam moved into Primrose after a bad experience in a previous home. From the minute she arrived, she was wonderfully cared for. Unfortunately, she then became really poorly, but even then, the standard of care was excellent. In her final few days, I cannot praise the staff highly enough, both in looking after her and us.
16 January 2024
Management and staff are pleasant and always helpful. Nice place - doesn't smell. Nan's room is always cleaned well and tidy.
16 January 2024
Overall, a pleasant experience when visiting. Staff are pleasant, helpful and efficient. Turnover of staff is a bit of a concern though.
16 January 2024
Our overall experince has been excellent. If I could make a recommendation, it would be more staff. The staff all do an excellent job but are under a lot of pressure.
15 December 2023
My grandad has been in the care home a few months now and it was the best decision putting him in Primrose. The staff are so friendly and helpful and make our family feel welcome. We have had many adventures already from garden tea parties, family bingo nights where the resident's family get to join in, Halloween parties, day trips out to the garden centre for dinner, pantos, Christmas movies in the lounge. It’s truly the best care home I’ve ever known and couldn’t be more grateful for the effort the staff put in for all the residents! The care home is clean and tidy and we’ve been allowed to bring in my grandad's furniture from home to make his room there more homely. Cuppas and snacks are always present, and the residents get delicious meals too. The staff are so patient and they deserve more credit for their hard work!
12 December 2023
I love this care home, wouldn't have my dad anywhere else. I would like to shout about a certain carer. Something she mentioned to me. I called to check on Dad when there was a breakout of sickness. She reassured me Dad was fine, she said that she had been sitting with him in his room for a while. I really appreciated this, well done.
12 December 2023
All the staff are great with all residents and all family members. From what I can see good and residents are asked what they want. Activities are good and staff try to get all residents involved. The manager is great and addresses any concerns immediately.
12 December 2023
Overall the home is good in most areas, does everything you need from it and staff work really hard. The current manager works tirelessly to make improvements and these are clearly visible within the home.
31 January 2023
Lovely home with caring staff who go above and beyond for the residents and family. Serving beautiful food and arranging great entertainment for the residents and families, hosting lovely craft days and plenty of activities to keep the residents free from boredom. 5 star home.
Latest Reviews for Primrose Care Home
24 July 2025
Home is like a home, very nice, being a small number of residents. All staff are very friendly and mam is well looked after.
23 July 2025
Lovely staff and residents, my dad was made to feel welcome along with my family. He was well cared for, for his 2 week stay.
23 April 2025
Fantastic care home all our mams needs are met staff go up and beyond staff are so friendly and welcoming more like a little family community than a care home always plenty of entertainment going on for the residents
04 October 2024
I cannot praise the quality of care given to my mother since she has been in the home and all the staff who provide it highly enough. We know that she is in a very safe place and well looked after. Mam has taken part in some of the activities, something she wouldn't do before.
30 September 2024
Primrose has been extremely welcoming and done a great job settling my Uncle in. They encourage him to join other residents in the hall for meal times to help him socialise, but are happy to bring the delicious food to his room or outside if that is where he wishes to be. I have been very impressed by the range of activities offered. I've seen my Uncle take part in art, quizzes, games and dressing up. Everyone is friendly, patient and caring. The manager has gone above and beyond to accommodate my Uncle's particular needs, and has been very easy to contact and communicate with.
30 September 2024
I really can't praise the quality of care provided by the staff at Primrose highly enough. My aunt spent the last four years of her life there and her care was of the highest standard. However it was the love and emotional support for which we are the most grateful, especially in the last few weeks and months of her care. She was treated more like a family member than a resident by each and every one of the team.
27 September 2024
The care that my mum experienced at Primrose was second to none. The staff are so caring and treat each individual to their desired needs. I knew Mum loved it there even though she could not tell us. She always had a smile on her face. You all do a terrific job. Thank you so much.
16 September 2024
My brother was well looked after during his spell in Primrose Care Home. The staff took to my brother and he got on well with them. When he came out in was the best he had been in his fitness, his look and everything. The whole Primrose team where brilliant. The manager was a big help to me at the beginning. Thanks.
16 January 2024
My friend seems to have settled well and seems happy to interact with activities and enjoys all meals and outings.
16 January 2024
The care home is excellent and very friendly. Never had any problems. Staff are great.
16 January 2024
I find the staff very polite and kind towards my mam, which made me very relaxed knowing she has everything she needs and the care to match. If I need to know anything, the manager replies very quickly to all my requests. Excellent work.
16 January 2024
My mam moved into Primrose after a bad experience in a previous home. From the minute she arrived, she was wonderfully cared for. Unfortunately, she then became really poorly, but even then, the standard of care was excellent. In her final few days, I cannot praise the staff highly enough, both in looking after her and us.
16 January 2024
Management and staff are pleasant and always helpful. Nice place - doesn't smell. Nan's room is always cleaned well and tidy.
16 January 2024
Overall, a pleasant experience when visiting. Staff are pleasant, helpful and efficient. Turnover of staff is a bit of a concern though.
16 January 2024
Our overall experince has been excellent. If I could make a recommendation, it would be more staff. The staff all do an excellent job but are under a lot of pressure.
15 December 2023
My grandad has been in the care home a few months now and it was the best decision putting him in Primrose. The staff are so friendly and helpful and make our family feel welcome. We have had many adventures already from garden tea parties, family bingo nights where the resident's family get to join in, Halloween parties, day trips out to the garden centre for dinner, pantos, Christmas movies in the lounge. It’s truly the best care home I’ve ever known and couldn’t be more grateful for the effort the staff put in for all the residents! The care home is clean and tidy and we’ve been allowed to bring in my grandad's furniture from home to make his room there more homely. Cuppas and snacks are always present, and the residents get delicious meals too. The staff are so patient and they deserve more credit for their hard work!
12 December 2023
I love this care home, wouldn't have my dad anywhere else. I would like to shout about a certain carer. Something she mentioned to me. I called to check on Dad when there was a breakout of sickness. She reassured me Dad was fine, she said that she had been sitting with him in his room for a while. I really appreciated this, well done.
12 December 2023
All the staff are great with all residents and all family members. From what I can see good and residents are asked what they want. Activities are good and staff try to get all residents involved. The manager is great and addresses any concerns immediately.
12 December 2023
Overall the home is good in most areas, does everything you need from it and staff work really hard. The current manager works tirelessly to make improvements and these are clearly visible within the home.
31 January 2023
Lovely home with caring staff who go above and beyond for the residents and family. Serving beautiful food and arranging great entertainment for the residents and families, hosting lovely craft days and plenty of activities to keep the residents free from boredom. 5 star home.