Primrose Care Home

62A Station Road, Hetton-le-Hole, Houghton le Spring DH5 0AT
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9.4 62 Reviews
  • Primrose Care Home, Houghton le Spring
Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.

Family and friends are always welcome and the home holds many events to include families of all ages (including children).

Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
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Care Provided by Primrose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1099 – £1099
  • Self-Funded Residential Dementia Care: £1099 – £1099
  • RESPITE Self-Funded Residential Care: £1099 – £1099
  • RESPITE Self-Funded Residential Dementia Care: £1094 – £1099

We do not charge a top up.

The price(s) shown are provided by the care home. Contact Primrose Care Home for full pricing details and T&Cs.

Contact Primrose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Primrose Care Home Hetton Ltd
  • Privately Owned

Person in Charge

  • Carol Patterson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting hours are 24/7.
    Protected meal time hours are requested.
    This is to ensure service users Privacy and Dignity are met at all times.

Primrose Care Home Reviews (62)

9.4

Primrose Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Care Home
  • 24
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Total of 62, showing 1-20
Review from Andrew A (Son of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home is never easy, and for many families it is a decision made only once. It is important to look beyond décor and facilities, and instead focus on the people who provide the care.


I faced this decision just over two years ago when seeking support for my mother, who was living with

dementia. I visited a wide range of homes, from independent providers to larger corporate establishments.
I was fortunate to find Primrose Care Home in Hetton. What truly distinguished it was the staff and the warm, homely atmosphere. Every member of the team, from carers to kitchen and domestic staff, knew each resident personally, which created a genuine sense of community.


Nothing was ever too much trouble. Over the past two years, it became like a second home to me. I was always made to feel welcome and at ease, and most importantly, my mother felt the same.


I am very grateful to have chosen Primrose. It is a truly caring environment, run by people who demonstrate compassion and care

Reply from Hardip Kang, Owner at Primrose Care HomeThank you for your comments we will ensure this is shared with the team
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Review from Susan H (Sister of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carol came into Primrose 2 and a half weeks after previously being resident at another care home. She has improved immensely in the short time she has been here. A marked improvement in her appetite and mobility. She feels safe, happy and contented and cannot fault any of the staff.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you for your kind words we will share with the rest of the team
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Review from Lisa P (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is like a home, very nice, being a small number of residents. All staff are very friendly and mam is well looked after.
Reply from Kelly Gallimore, Owner at Primrose Care HomeThank you very much your feedback is much appreciated
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Review from Dale C (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff and residents, my dad was made to feel welcome along with my family. He was well cared for, for his 2 week stay.
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Review from Sandra W (Daughter of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home all our mams needs are met staff go up and beyond staff are so friendly and welcoming more like a little family community than a care home always plenty of entertainment going on for the residents
Reply from Kelly Gallimore, Area Manager at Primrose Care Homethanks so much for your kind words I will ensure this is shared with the team
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Review from Glenn R (Son of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the quality of care given to my mother since she has been in the home and all the staff who provide it highly enough. We know that she is in a very safe place and well looked after. Mam has taken part in some of the activities, something she wouldn't do before.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you so much for your kind words. I will share it with the team.
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Review from Nikki J (Niece of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose has been extremely welcoming and done a great job settling my Uncle in. They encourage him to join other residents in the hall for meal times to help him socialise, but are happy to bring the delicious food to his room or outside if that is where he wishes to be. I have been very impressed
by the range of activities offered. I've seen my Uncle take part in art, quizzes, games and dressing up. Everyone is friendly, patient and caring. The manager has gone above and beyond to accommodate my Uncle's particular needs, and has been very easy to contact and communicate with.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you so much for your kind words, we will share with the team on your behalf.
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Review from Graham M (Nephew of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really can't praise the quality of care provided by the staff at Primrose highly enough. My aunt spent the last four years of her life there and her care was of the highest standard. However it was the love and emotional support for which we are the most grateful, especially in the last few weeks
and months of her care. She was treated more like a family member than a resident by each and every one of the team.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you so much for your kind words we will share with the team on your behalf - She is a lady I won't ever forget
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Review from Lynn S (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mum experienced at Primrose was second to none. The staff are so caring and treat each individual to their desired needs. I knew Mum loved it there even though she could not tell us. She always had a smile on her face. You all do a terrific job. Thank you so much.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you so much for your kind words. I will share with the team
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Review from Alan M (Brother of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was well looked after during his spell in Primrose Care Home. The staff took to my brother and he got on well with them. When he came out in was the best he had been in his fitness, his look and everything. The whole Primrose team where brilliant. The manager was a big help to me at the beginning.
Thanks.
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeThank you so much for your kind words. I will share with the team.
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Review from L W (Friend of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend seems to have settled well and seems happy to interact with activities and enjoys all meals and outings.
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Review from C H (Wife of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent and very friendly.
Never had any problems.
Staff are great.
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Review from Susan B (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very polite and kind towards my mam, which made me very relaxed knowing she has everything she needs and the care to match. If I need to know anything, the manager replies very quickly to all my requests. Excellent work.
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Review from C H (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam moved into Primrose after a bad experience in a previous home.
From the minute she arrived, she was wonderfully cared for.
Unfortunately, she then became really poorly, but even then, the standard of care was excellent.
In her final few days, I cannot praise the staff highly enough, both
in looking after her and us.
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Review from Gabriella B (Granddaughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff are pleasant and always helpful.
Nice place - doesn't smell.
Nan's room is always cleaned well and tidy.
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Review from Michael W (Nephew of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a pleasant experience when visiting.
Staff are pleasant, helpful and efficient.
Turnover of staff is a bit of a concern though.
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Review from A P (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experince has been excellent. If I could make a recommendation, it would be more staff. The staff all do an excellent job but are under a lot of pressure.
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Review from Courtney R (Granddaughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in the care home a few months now and it was the best decision putting him in Primrose. The staff are so friendly and helpful and make our family feel welcome. We have had many adventures already from garden tea parties, family bingo nights where the resident's family get to join
in, Halloween parties, day trips out to the garden centre for dinner, pantos, Christmas movies in the lounge. It’s truly the best care home I’ve ever known and couldn’t be more grateful for the effort the staff put in for all the residents! The care home is clean and tidy and we’ve been allowed to bring in my grandad's furniture from home to make his room there more homely. Cuppas and snacks are always present, and the residents get delicious meals too. The staff are so patient and they deserve more credit for their hard work!
Reply from Kelly Gallimore, Area Manager at Primrose Care HomeWhat a truly beautiful review, the staff will be so happy to have such good feedback and we will ensure it is shared throughout.
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Review from Jeanette C (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love this care home, wouldn't have my dad anywhere else. I would like to shout about a certain carer. Something she mentioned to me. I called to check on Dad when there was a breakout of sickness. She reassured me Dad was fine, she said that she had been sitting with him in his room for a while. I
really appreciated this, well done.
Reply from Hardip Kang, Owner at Primrose Care HomeThank you very much for such kind words, we will share them with the rest of the team.
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Review from Dianne G (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are great with all residents and all family members. From what I can see good and residents are asked what they want. Activities are good and staff try to get all residents involved. The manager is great and addresses any concerns immediately.
Reply from Hardip Kang, Owner at Primrose Care HomeThank you very much. It is greatly appreciated we will share it with the rest of the team.
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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Primrose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.697 for Primrose Care Home is calculated as follows: ( (89 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 119 Ratings = 4.697
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Primrose Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Melanie Walker

Job Title: Registered Manager Joined: 2022

Been at the service for 2 years.

Frequently Asked Questions about Primrose Care Home

What types of Care is Primrose Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primrose Care Home have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Primrose Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Care Home to the centre of Houghton le Spring?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Care Home to verify any information. View our terms and conditions. Primrose Care Home has an Enhanced Service - more info.