Primrose Care Home

Choosing a care home is never easy, and for many families it is a decision made only once. It is important to look beyond décor and facilities, and instead focus on the people who provide the care.

I was fortunate to find Primrose Care Home in Hetton. What truly distinguished it was the staff and the warm, homely atmosphere. Every member of the team, from carers to kitchen and domestic staff, knew each resident personally, which created a genuine sense of community.

Nothing was ever too much trouble. Over the past two years, it became like a second home to me. I was always made to feel welcome and at ease, and most importantly, my mother felt the same.

I am very grateful to have chosen Primrose. It is a truly caring environment, run by people who demonstrate compassion and care

Carol came into Primrose 2 and a half weeks after previously being resident at another care home. She has improved immensely in the short time she has been here. A marked improvement in her appetite and mobility. She feels safe, happy and contented and cannot fault any of the staff.

Home is like a home, very nice, being a small number of residents. All staff are very friendly and mam is well looked after.

Lovely staff and residents, my dad was made to feel welcome along with my family. He was well cared for, for his 2 week stay.

Fantastic care home all our mams needs are met staff go up and beyond staff are so friendly and welcoming more like a little family community than a care home always plenty of entertainment going on for the residents

I cannot praise the quality of care given to my mother since she has been in the home and all the staff who provide it highly enough. We know that she is in a very safe place and well looked after. Mam has taken part in some of the activities, something she wouldn't do before.

Primrose has been extremely welcoming and done a great job settling my Uncle in. They encourage him to join other residents in the hall for meal times to help him socialise, but are happy to bring the delicious food to his room or outside if that is where he wishes to be. I have been very impressed by the range of activities offered. I've seen my Uncle take part in art, quizzes, games and dressing up. Everyone is friendly, patient and caring. The manager has gone above and beyond to accommodate my Uncle's particular needs, and has been very easy to contact and communicate with.

I really can't praise the quality of care provided by the staff at Primrose highly enough. My aunt spent the last four years of her life there and her care was of the highest standard. However it was the love and emotional support for which we are the most grateful, especially in the last few weeks and months of her care. She was treated more like a family member than a resident by each and every one of the team.

The care that my mum experienced at Primrose was second to none. The staff are so caring and treat each individual to their desired needs. I knew Mum loved it there even though she could not tell us. She always had a smile on her face. You all do a terrific job. Thank you so much.

My brother was well looked after during his spell in Primrose Care Home. The staff took to my brother and he got on well with them. When he came out in was the best he had been in his fitness, his look and everything. The whole Primrose team where brilliant. The manager was a big help to me at the beginning. Thanks.

My friend seems to have settled well and seems happy to interact with activities and enjoys all meals and outings.

Staff are great.

I find the staff very polite and kind towards my mam, which made me very relaxed knowing she has everything she needs and the care to match. If I need to know anything, the manager replies very quickly to all my requests. Excellent work.

In her final few days, I cannot praise the staff highly enough, both in looking after her and us.

Nan's room is always cleaned well and tidy.

Turnover of staff is a bit of a concern though.

Our overall experince has been excellent. If I could make a recommendation, it would be more staff. The staff all do an excellent job but are under a lot of pressure.

My grandad has been in the care home a few months now and it was the best decision putting him in Primrose. The staff are so friendly and helpful and make our family feel welcome. We have had many adventures already from garden tea parties, family bingo nights where the resident's family get to join in, Halloween parties, day trips out to the garden centre for dinner, pantos, Christmas movies in the lounge. It’s truly the best care home I’ve ever known and couldn’t be more grateful for the effort the staff put in for all the residents! The care home is clean and tidy and we’ve been allowed to bring in my grandad's furniture from home to make his room there more homely. Cuppas and snacks are always present, and the residents get delicious meals too. The staff are so patient and they deserve more credit for their hard work!

I love this care home, wouldn't have my dad anywhere else. I would like to shout about a certain carer. Something she mentioned to me. I called to check on Dad when there was a breakout of sickness. She reassured me Dad was fine, she said that she had been sitting with him in his room for a while. I really appreciated this, well done.

All the staff are great with all residents and all family members. From what I can see good and residents are asked what they want. Activities are good and staff try to get all residents involved. The manager is great and addresses any concerns immediately.