
I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.
Family and friends are always welcome and the home holds many events to include families of all ages (including children).
Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
Care Provided by Primrose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge a top up.
The price(s) shown are provided by the care home. Contact Primrose Care Home for full pricing details and T&Cs.
Contact Primrose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Primrose Care Home Hetton Ltd
- Private Owned
Person in charge
- Carol Patterson (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting hours are 24/7. Protected meal time hours are requested. This is to ensure service users Privacy and Dignity are met at all times.
Primrose Care Home Reviews (62)
Primrose Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Care Home has 62 reviews.
Overall the home is good in most areas, does everything you need from it and staff work really hard. The current manager works tirelessly to make improvements and these are clearly visible within the home.
What a refreshing and great review. This will be shared amongst the team and will surely lift their spirits.
Lovely home with caring staff who go above and beyond for the residents and family. Serving beautiful food and arranging great entertainment for the residents and families, hosting lovely craft days and plenty of activities to keep the residents free from boredom. 5 star home.
Thank you for your kind words I will ensure this is shared with the team.
Well, where do I start? Primrose Care Home is the most wonderful, friendly and loving care home I have been in as a visitor. My sister was only there a short time but the lovely management and wonderful staff took the best care of her ever, going above and beyond every day to tend to her complexed needs. I would recommend this home to anyone who is thinking about moving a loved one into care. They will have a wonderful fun filled loving home, never needing to worry.
Thank you very much that is such a lovely review. We will share with the rest of the team.
Always find staff friendly caring and professional, always putting the needs of the residents first. They have plenty of activities to keep residents occupied and have day trips out in the summer. It's obvious all staff think the world of residents and I am very happy that Mam is there.
Thanks very much, I will share this with the rest of the team.
My mother was extremely well looked after for almost 3 years. We thought she would have been treated as palliative care when she was admitted, but thanks to the love and high standard of care she received she thrived and lived a contented life. I would not hesitate to recommend Primrose Care as they treat everyone as one big family.
It has been a pleasure Alison. Thanks for trusting us to take care of your mum.
Our mother developed increasing confusion suddenly, and we noticed she was not taking her medication. I contacted "Primrose Care Home" and was delighted with the speedy response to go and view it that day. Even more impressed that Mam was able to stay. The staff could not have been better! A huge thank you for taking care of her for a week, giving her medication and the care that she needed so much at that time. It enables Mam much-needed respite care, and happily, she is continuing to improve steadily in her own home with a decreasing amount of support.
The management and staff are approachable and friendly and not only care for residents but care and support the family as well. They work to ensure the residents have many activities to do and arrange lovely days out, the latest party with the toddler group young and old together was lovely to see. The staff do a great job.
Thanks very much, I appreciate it very much - I am pleased you enjoyed it.
Most amazing staff and unbelievable care. I am so grateful for all of the care you gave my grandad and all of our family too (especially in his last week of life). I couldn't appreciate and recommend this care home enough to anyone looking to make this place a home for those special to them. It is not just a care home it is a family. In one word - Unbeatable! Thank you so much girls. In my grandad's words - these lot look after me ya nar. Good scran. Got all the chicks.
Thank you so much for your kind words, I will share them with the team.
This care home is the most outstanding, caring and loving home. My dad lived there for 2 years until his passing and all the staff were amazing with him making many happy memories for all of our family to treasure. Thank you.
Absolutely amazing, impeccable care from each and every member of staff, great understanding and support for family too while making these difficult decisions, Hard times made a little easier. Highly recommended.
We can't sing the praises of all the amazing staff here more highly! They have done an amazing job of caring for our mum. She joined them in January 2021 when Covid hit our family hard and mum needed full-time care. It was the best decision we ever made trusting them with mum's care. She settled in straight away and loves it there. They do so much for all the residents from entertainment, trips out and lots of fun activities to keep everyone busy and happy. The staff have always been caring and so supportive of our mum and our family. Nothing is too much trouble. We love the fact that it isn't a big care home and it's very much a home from home for the residents.
This care home is absolutely amazing and goes above and beyond to make sure all its residents have a smile on their faces at all times. They made my grandad's final week in the care home such a memorable week for myself and the family and we will forever be grateful for the girls in the care home and they will always be a part of our family. There aren't enough worlds in the universe to describe how amazing the work in this care home is.
Thank you so much for your kind words I will ensure this is shared with all the staff team. It truly was a pleasure.
Mam has been in Primrose Care Home for several months now. Excellent care and support. Each member of staff are really person-centred, activities are great and they really look after my Mam who has dementia. Our family really feel supported by the team at Primrose. Thank you Primrose Care Home.
What a wonderful group of staff. The standard of care is second to none. It is wonderful to know that my grandmother is being taken care of in such a manner. They have gone above and beyond throughout the covid pandemic, ensuring connectivity between their residents and families. Simply brilliant. Thank you.
Outstanding care home... all staff at Primrose are excellent and care for every single resident like they would their family. There's always fabulous entertainment for them and fabulous singers for them to sing along too... some even love a little dance! The love and care for all the residents are above and beyond. Keep up the good work!
My mum suffered a devastating stroke in October 2019 and required full-time care. Primrose was recommended to us and after looking at other options we decided we would like mum to go to Primrose for the care she needed and we were fortunate they had a room to accommodate her when she left the hospital. The care mum is given is second to none and before the pandemic, our family spent a lot of time there and were welcomed any time, day or night, it really is like an extended family. The residents are lucky enough to have a great panel of carers and additional staff such as the cooks and cleaners under the manager, who make sure they’re well catered for and stimulated on a daily basis with games, crafts, music and entertainment. They are all treated as if they were family which is one of the main reasons we chose Primrose, it’s like a home from home and I can’t recommend them highly enough and would have no hesitation in recommending them to anyone who needs first-class care for a loved one.
Your just too kind Linda amazing family and so supportive - Best wishes Kelly
Our dad has only been in the home a short while but in that time we can't thank the manager and staff enough for the care and support that they have given my dad and us as his family. The staff are truly amazing, they post daily updates on Facebook of activities going on every day. I wouldn't want my dad to be anywhere else as I know he is well looked after and he couldn't get this care anywhere else. A big thank you to Primrose.
Thank you so much for the amazing support and kindness your family have shown to all the staff and residents - best wishes Kelly
Primrose Care Home Hetton is absolutely fabulous. They go above and so much well beyond their requirements. I have had relatives who have been in care homes who have been comfortable and looked after, and if that's what you need then go there. However, if you want somewhere where the carers really truly care and organise daily things to keep the residents joyous and laugh, dance and sing then Primrose is for your relatives. When you think I would love there, book me in you know it is superb. Well done Primrose carers you really are fabulous and many thanks. In 2020 and early 2021 with the COVID pandemic, you have done tremendously.
The staff are absolutely amazing with the residents and we know he is safe and the care is of the highest standard, it has been very hard and emotional for the family recently having my father in law become a full-time resident but knowing that he is in the best hands and happy has made it easier. The home pulls out all the stops for the residents having regular activities and entertainment and really are worth their weight in gold.
Best wishes, Kelly.
My gran lived at Primrose for approximately a year. My family have nothing but admiration for the staff there. She was treated with dignity and respect right up until the end of her life. The staff looked after her and the rest of my family despite horrific circumstances of Covid.
Best wishes, Kelly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Primrose Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Care Home.
Accreditations
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Meet the Team (1)

Been at the service for 2 years.
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