Primrose Care Home

62A Station Road, Hetton-le-Hole, Houghton le Spring DH5 0AT
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9.7 60 Reviews
  • Primrose Care Home, Houghton le Spring
Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.

Family and friends are always welcome and the home holds many events to include families of all ages (including children).

Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
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Care Provided by Primrose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1022 – £1022
  • Self-Funded Residential Dementia Care: £1022 – £1022
  • RESPITE Self-Funded Residential Care: £1022 – £1022
  • RESPITE Self-Funded Residential Dementia Care: £1022 – £1022

We do not charge a top up.

These prices are only a guideline, please contact Primrose Care Home to find out the exact price for your requirements.

Contact Primrose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Primrose Care Home Hetton Ltd

Person in charge

  • Kelly Gallimore (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting hours are 24/7.
    Protected meal time hours are requested.
    This is to ensure service users Privacy and Dignity are met at all times.

Primrose Care Home Reviews (60)

9.7

Primrose Care Home has a Review Score of 9.7 (9.677) out of 10, based on 19 reviews in the last 2 years.
Over all time Primrose Care Home has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Care Home
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Total of 60, showing 21-40
Review from Carol L (Sister of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, where do I start? Primrose Care Home is the most wonderful, friendly and loving care home I have been in as a visitor. My sister was only there a short time but the lovely management and wonderful staff took the best care of her ever, going above and beyond every day to tend to her complexed needs.
I would recommend this home to anyone who is thinking about moving a loved one into care. They will have a wonderful fun filled loving home, never needing to worry.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thank you very much that is such a lovely review. We will share with the rest of the team.

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Review from Leslie T (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always find staff friendly caring and professional, always putting the needs of the residents first. They have plenty of activities to keep residents occupied and have day trips out in the summer. It's obvious all staff think the world of residents and I am very happy that Mam is there.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thanks very much, I will share this with the rest of the team.

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Review from Alison M (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was extremely well looked after for almost 3 years. We thought she would have been treated as palliative care when she was admitted, but thanks to the love and high standard of care she received she thrived and lived a contented life. I would not hesitate to recommend Primrose Care as they
treat everyone as one big family.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

It has been a pleasure Alison. Thanks for trusting us to take care of your mum.

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Review from S S (Daughter of Resident) published on 11 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother developed increasing confusion suddenly, and we noticed she was not taking her medication. I contacted "Primrose Care Home" and was delighted with the speedy response to go and view it that day. Even more impressed that Mam was able to stay. The staff could not have been better! A huge thank
you for taking care of her for a week, giving her medication and the care that she needed so much at that time. It enables Mam much-needed respite care, and happily, she is continuing to improve steadily in her own home with a decreasing amount of support.
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Review from S H (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management and staff are approachable and friendly and not only care for residents but care and support the family as well. They work to ensure the residents have many activities to do and arrange lovely days out, the latest party with the toddler group young and old together was lovely to see.
The staff do a great job.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thanks very much, I appreciate it very much - I am pleased you enjoyed it.

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Review from B J (Granddaughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most amazing staff and unbelievable care. I am so grateful for all of the care you gave my grandad and all of our family too (especially in his last week of life). I couldn't appreciate and recommend this care home enough to anyone looking to make this place a home for those special to them. It is not
just a care home it is a family. In one word - Unbeatable! Thank you so much girls. In my grandad's words - these lot look after me ya nar. Good scran. Got all the chicks.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thank you so much for your kind words, I will share them with the team.

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Review from Sherryll B (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is the most outstanding, caring and loving home. My dad lived there for 2 years until his passing and all the staff were amazing with him making many happy memories for all of our family to treasure. Thank you.
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Review from Sue H (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing, impeccable care from each and every member of staff, great understanding and support for family too while making these difficult decisions, Hard times made a little easier. Highly recommended.
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Review from Kaye M (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't sing the praises of all the amazing staff here more highly! They have done an amazing job of caring for our mum. She joined them in January 2021 when Covid hit our family hard and mum needed full-time care. It was the best decision we ever made trusting them with mum's care. She settled in
straight away and loves it there. They do so much for all the residents from entertainment, trips out and lots of fun activities to keep everyone busy and happy. The staff have always been caring and so supportive of our mum and our family. Nothing is too much trouble. We love the fact that it isn't a big care home and it's very much a home from home for the residents.
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Review from Lois B (Granddaughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is absolutely amazing and goes above and beyond to make sure all its residents have a smile on their faces at all times. They made my grandad's final week in the care home such a memorable week for myself and the family and we will forever be grateful for the girls in the care home and
they will always be a part of our family. There aren't enough worlds in the universe to describe how amazing the work in this care home is.
Reply from Kelly Gallimore, Area Manager at Primrose Care Home

Thank you so much for your kind words I will ensure this is shared with all the staff team. It truly was a pleasure.

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Review from Donald S (Son of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in Primrose Care Home for several months now. Excellent care and support. Each member of staff are really person-centred, activities are great and they really look after my Mam who has dementia. Our family really feel supported by the team at Primrose. Thank you Primrose Care Home.
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Review from Derek A (Grandson of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful group of staff. The standard of care is second to none. It is wonderful to know that my grandmother is being taken care of in such a manner. They have gone above and beyond throughout the covid pandemic, ensuring connectivity between their residents and families. Simply brilliant. Thank
you.
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Review from Joanne R (Friend of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care home... all staff at Primrose are excellent and care for every single resident like they would their family. There's always fabulous entertainment for them and fabulous singers for them to sing along too... some even love a little dance! The love and care for all the residents are above
and beyond. Keep up the good work!
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Review from Linda W (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffered a devastating stroke in October 2019 and required full-time care. Primrose was recommended to us and after looking at other options we decided we would like mum to go to Primrose for the care she needed and we were fortunate they had a room to accommodate her when she left the hospital.
The care mum is given is second to none and before the pandemic, our family spent a lot of time there and were welcomed any time, day or night, it really is like an extended family. The residents are lucky enough to have a great panel of carers and additional staff such as the cooks and cleaners under the manager, who make sure they’re well catered for and stimulated on a daily basis with games, crafts, music and entertainment. They are all treated as if they were family which is one of the main reasons we chose Primrose, it’s like a home from home and I can’t recommend them highly enough and would have no hesitation in recommending them to anyone who needs first-class care for a loved one.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Your just too kind Linda amazing family and so supportive - Best wishes Kelly

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Review from Elizabeth J (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has only been in the home a short while but in that time we can't thank the manager and staff enough for the care and support that they have given my dad and us as his family. The staff are truly amazing, they post daily updates on Facebook of activities going on every day. I wouldn't want my
dad to be anywhere else as I know he is well looked after and he couldn't get this care anywhere else. A big thank you to Primrose.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much for the amazing support and kindness your family have shown to all the staff and residents - best wishes Kelly

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Review from Linda F (Granddaughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Care Home Hetton is absolutely fabulous. They go above and so much well beyond their requirements. I have had relatives who have been in care homes who have been comfortable and looked after, and if that's what you need then go there. However, if you want somewhere where the carers really truly
care and organise daily things to keep the residents joyous and laugh, dance and sing then Primrose is for your relatives. When you think I would love there, book me in you know it is superb. Well done Primrose carers you really are fabulous and many thanks. In 2020 and early 2021 with the COVID pandemic, you have done tremendously.
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Review from Leanne J (Daughter-in-law of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are absolutely amazing with the residents and we know he is safe and the care is of the highest standard, it has been very hard and emotional for the family recently having my father in law become a full-time resident but knowing that he is in the best hands and happy has made it easier. The
home pulls out all the stops for the residents having regular activities and entertainment and really are worth their weight in gold.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much for your lovely words. Having your family join ours has been amazing from the start and we look forward to the future.
Best wishes, Kelly.

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Review from Gillian H (Granddaughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran lived at Primrose for approximately a year. My family have nothing but admiration for the staff there. She was treated with dignity and respect right up until the end of her life. The staff looked after her and the rest of my family despite horrific circumstances of Covid.
Reply from Kelly Gallimore, manager at Primrose Care Home

Thank you so much for your kind words, hope you are all well.
Best wishes, Kelly.

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Review from Rachael A (Granddaughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Care Hom has provided the best quality care for my 87 year old grandmother since the day she arrived in September 2019. The care staff and management always go above and beyond to meet her needs and provide entertainment throughout, arranging video calls to family members on a weekly basis
and updating us with any information as well as receiving photos of my grandma taking part in a range of activities. Throughout the pandemic and not being able to see her we got the advantage of being able to use the visitor's pod which is a bonus for us when missing our loved ones. I will never be able to repay the staff from cleaners, cooks, carers, management and everyone associated with Primrose care home for the superior care provided to my grandma. Their hard work and dedication to their jobs never go unnoticed. 100% amazing.
Reply from Kelly Gallimore, manager at Primrose Care Home

Thank you so much what lovely words.
Best Wishes, Kelly.

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Review from K C (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam and Dad are now residents in Primrose, and why not! This place is amazing. The team are just perfect, each and every one of them. They are all very hard-working people. They go above and beyond to ensure clients are taken care of. My parents have really settled in, and me as a daughter, find
that a relief to know I don't have to worry about them. Mam loves the daily activities, it keeps her mind active. Dad, on the other hand, stays in the room with his paper and tv on (just like being at home), and that is what Primrose is 'home'.
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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Primrose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Primrose Care Home is calculated as follows: ( (157 Excellents x 5) + (65 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Melanie Walker

Job Title: Registered Manager Joined: 2022

Been at the service for 2 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Care Home to verify any information. View our terms and conditions. Primrose Care Home has an Enhanced Service - more info.