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Primrose Care Home

62A Station Road, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 0AT
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I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)
Primrose Care Home, Houghton le Spring
I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)
Primrose Care Home, Houghton le Spring
The care she received was second to none.Donna R(Partner of Resident/Service User)
Primrose Care Home, Houghton le Spring

Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.

Family and friends are always welcome and the home holds many events to include families of all ages (including children).

Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.

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Care Provided by Primrose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,099 - £1,099£1,099 - £1,099
Residential Dementia Care£1,099 - £1,099£1,094 - £1,099

We do not charge a top up.

Contact Primrose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Primrose Care Home Hetton Ltd
  • Private Owned

Person in charge

  • Carol Patterson (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (4)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visiting hours are 24/7. Protected meal time hours are requested. This is to ensure service users Privacy and Dignity are met at all times.

Primrose Care Home Reviews (62)

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9.4

Primrose Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years. Over all time Primrose Care Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Kevin S (Son of Resident) published on 1 May 2018 Submitted via Website
Overall Experience

Wonderful place, staff are spot on with everything, staff support friends and family. My mam was well looked after from the day she moved into Primrose Care Home. Meals are well served and presented, the new manager is always willing to help when she can for family's and friends. Lovely staff and they welcome anyone who comes to Primrose Care Home, can't recommend them enough. A very clean place, respect for clients and staff.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks very much, Kevin. It has been a pleasure looking after you Mam and welcoming you all in like family. The door is always open for you to pop in.

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Review from J A (Independent Advocate/Deputyship) published on 1 May 2018 Submitted via Website
Overall Experience
Proactive in involving IMCA when needed.

Supportive and works alongside the service user and professionals, to ensure the standard of care and support is high.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks, Julie for your kind words. We always aim to work well with all outside agencies to gain the best possible care and treatment for our residents.

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No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Melanie Walker
Melanie WalkerJob Title:Registered ManagerJoined: 2022

Been at the service for 2 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Care Home to verify any information. View our terms and conditions. Primrose Care Home has an Enhanced Service -more info.