Primrose Care Home

62A Station Road, Hetton-le-Hole, Houghton le Spring DH5 0AT
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9.7 60 Reviews
  • Primrose Care Home, Houghton le Spring
Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.

Family and friends are always welcome and the home holds many events to include families of all ages (including children).

Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
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Care Provided by Primrose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1022 – £1022
  • Self-Funded Residential Dementia Care: £1022 – £1022
  • RESPITE Self-Funded Residential Care: £1022 – £1022
  • RESPITE Self-Funded Residential Dementia Care: £1022 – £1022

We do not charge a top up.

These prices are only a guideline, please contact Primrose Care Home to find out the exact price for your requirements.

Contact Primrose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primrose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Primrose Care Home Hetton Ltd

Person in charge

  • Kelly Gallimore (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting hours are 24/7.
    Protected meal time hours are requested.
    This is to ensure service users Privacy and Dignity are met at all times.

Primrose Care Home Reviews (60)

9.7

Primrose Care Home has a Review Score of 9.7 (9.677) out of 10, based on 19 reviews in the last 2 years.
Over all time Primrose Care Home has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Primrose Care Home
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Total of 60, showing 41-60
Review from M S (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been in the care home since November 2019. She was not too happy to leave her home, but has settled in and realises that she is safe there and well looked after. The manager and staff are lovely and could not be more helpful to Mum.
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Review from Leslie E (Son of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
For us, as a family, it was a anxious time having to hand over the care of our mam to the care home.
From the very first day, when I went into the home, I actually met about three or four people who I knew from school who already had a parent in the home. When I told them about what had happened to
Mam and explained how myself and our family were feeling, all of them assured me that their mam/dad (some of which have been in the home for years), were being well looked after and they were perfectly happy with the level of care that the home provided.
These comments certainly made it easier to relax and took away the anxiety of having Mam in the home.
In the time Mam has been in the home, we’ve experienced for ourselves the level of care provided by the team has been great, nothing is a bother and the “all one big family” culture makes for a lovely environment and the communal area is great. There’s always something going on which due to Mams blindness, is good stimulation for her.
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Review from John J (Son of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live 200 miles away from you, but do see my mother on your website page, you appear to do your best to keep everyone active and as happy as you can.
I was concerned about my mother when she had to go into care, but from what I have seen, I am pleased that she is staying with you. Thank you.
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Review from Thomas A (Son-in-law of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primrose Care Home is a lovely care home with the best staff ever. They all go above and beyond to ensure all the residents are looked after and entertained as much as is possible. We have three family members in the home and visiting is always a pleasure.
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Review from Sue L (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Loving and caring home.
Great staff.
Always activity going on to keep the residents entertained.
All residents are treated equally.
Good homemade food.
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Review from Alex L (Granddaughter of Resident) published on 17 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and love is second to none at Primrose Care Home. It’s like a little family and I couldn’t recommend it anymore.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks very much, we hope to see you soon. And many thanks to your family's kind donation to our resident fund.

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Review from J H (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our relative has settled in very well and is well looked after.
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Review from L H (Granddaughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming into Primrose Care Home my nanna has deteriorated in health due to Alzheimer's. However, the staff and management at Primrose Care Home have done very well catering to her needs as she has changed.
Reply from Dorothy Spencer, Manager at Primrose Care Home

Thank you so much for the feedback. It’s been a pleasure having your nana at our home.

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Review from J M (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When our relative was poorly, they did all the could to settle her and get help as soon as they could.
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Review from P M (Relative of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food excellent.
Staff all very nice.
Pleasant atmosphere.
Being renovated presently.
Like all homes need more staff.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Hi, my staff assure me they are meeting the care needs of all individuals whom we offer residential care to and with 2 care staff 1 senior, an activities coordinator and a floating care shift on each day, I do not feel anymore is needed currently. However, this is evaluated on a weekly basis as residency goes up so does my staffing to meet the needs. Unfortunately, everyone would like 1-1 care, however, funding for this is extremely hard criteria to meet. As always you know where I am to assist with any queries or concerns.

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Review from Iris M (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this home extremely friendly and accommodating. Food is excellent, carers willing to help residents at every turn. The only criticism is I think there should be more staff. There are only 2 carers and a senior therefore it means if a resident needs the toilet or a bath it often takes 2
carers which leaves only 1 for the rest of the residents.
However, that in my mind is not enough cover although I think probably the ratio is probably the same in all homes.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Hi, I appreciate you feel as though we need more staff, however, we also have an activities coordinator on site for the full day and a carer who comes on for half a shift either AM or PM dependent on the needs of the home. My staff assure me they feel staffed enough to cope and unfortunately, we cannot be there for everyone immediately as this is a residential care home not offering 1-1 support. As always you know where I am if needed and I will help find a solution if possible.

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Review from Jemma S (Granddaughter of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would rate Primrose Care Home with an overall excellent. The care my grandma has received has been second to none, all of the staff go above and beyond to ensure the clients are happy and comfortable.
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Review from Kathleen R (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primose is like home from home with residents and their families. So caring, friendly and supportive. Their jobs are sometimes really challenging but they all are a credit to the work they do. Their activities team are great, with outings for the residents, daily sessions of different activities. It
is a privilege for me to have my Mam looked after there, also she has settled in really well and likes being there, which is the most important thing to me. We couldn't have been offered a better place.
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Review from Joanne R (Granddaughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff in Primrose Care Home are kind, friendly, pleasant, helpful and caring.


The activities they do with the residents are brilliant.


I would highly recommend this home. I love the way they look after my grandma and make her smile.

Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks so much.

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Review from Donna R (Partner of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was in Primrose care home for a weekend's respite. The care she received was second to none. Nothing was too much bother for any of the staff. I am that pleased with the care provided that I am hoping to make it her regular respite place. The home is clean, tidy and very well maintained.
All staff and the manager should be proud of the work they are doing.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you very much for your kind words. We look forward to seeing you again. If you are ever passing please feel free to call in for a cup of tea and cake

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Review from David A (Son of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam was placed in Primrose Care Home in December 2017. The home is very pleasant and staff are friendly. If was in a good location for us to visit., The food is very good. It has a lovely friendly atmosphere every time we go in. The only thing I would say is they could do with more staff as the staff
have a lot on their hands.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Many thanks for your review David. It has been a pleasure looking after your mam and welcoming the family in Primrose. We are constantly reviewing our staff coverage on both days and nights and welcome any suggestions.

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Review from Wayne S (Son of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always found Primrose Care Home to be warm, friendly and homely. My mam spent over 3 years here and she was well-looked after. The manager and her staff were always very friendly and would help in any way possible. They all became part of my mam's family and I am so grateful for their love and support.
I would recommend Primrose to anyone looking for respite or their permanent home.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thank you so much, Wayne, for a lovely review. Its been a pleasure getting to know you all.

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Review from J A (Independent Advocate Deputyship) published on 1 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Proactive in involving IMCA when needed.
Supportive and works alongside the service user and professionals, to ensure the standard of care and support is high.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks, Julie for your kind words. We always aim to work well with all outside agencies to gain the best possible care and treatment for our residents.

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Review from Kevin S (Son of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place, staff are spot on with everything, staff support friends and family. My mam was well looked after from the day she moved into Primrose Care Home. Meals are well served and presented, the new manager is always willing to help when she can for family's and friends. Lovely staff and they
welcome anyone who comes to Primrose Care Home, can't recommend them enough. A very clean place, respect for clients and staff.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks very much, Kevin. It has been a pleasure looking after you Mam and welcoming you all in like family. The door is always open for you to pop in.

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Review from Mrs S (Friend of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home are amazing, nothing is too much trouble. Since the new manager took over, the improvements to the home have been fantastic. The staff treat the residents as if they are their own family members.
Reply from Kelly Gallimore, Manager at Primrose Care Home

Thanks for your kind words. See you soon.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Primrose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Primrose Care Home is calculated as follows: ( (157 Excellents x 5) + (65 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Primrose Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Melanie Walker

Job Title: Registered Manager Joined: 2022

Been at the service for 2 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose Care Home to verify any information. View our terms and conditions. Primrose Care Home has an Enhanced Service - more info.