
I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

I would rate Primrose Care Home with an overall excellent.Jemma S(Granddaughter of Resident/Service User)

I have found this home extremely friendly and accommodating. Food is excellent,Iris M(Wife of Resident/Service User)

The care she received was second to none.Donna R(Partner of Resident/Service User)

Primrose Care Home Hetton Ltd is a small family run care home situated close to all Hetton amenities. It is very friendly and strives for perfection.
Family and friends are always welcome and the home holds many events to include families of all ages (including children).
Once you're welcomed into the home staff strive to become a part of your family and will ensure your every need is catered for.
Care Provided by Primrose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge a top up.
The price(s) shown are provided by the care home. Contact Primrose Care Home for full pricing details and T&Cs.
Contact Primrose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Primrose Care Home Hetton Ltd
- Private Owned
Person in charge
- Carol Patterson (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting hours are 24/7. Protected meal time hours are requested. This is to ensure service users Privacy and Dignity are met at all times.
Primrose Care Home Reviews (62)
Primrose Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years.
Over all time Primrose Care Home has 62 reviews.
Primrose Care Hom has provided the best quality care for my 87 year old grandmother since the day she arrived in September 2019. The care staff and management always go above and beyond to meet her needs and provide entertainment throughout, arranging video calls to family members on a weekly basis and updating us with any information as well as receiving photos of my grandma taking part in a range of activities. Throughout the pandemic and not being able to see her we got the advantage of being able to use the visitor's pod which is a bonus for us when missing our loved ones. I will never be able to repay the staff from cleaners, cooks, carers, management and everyone associated with Primrose care home for the superior care provided to my grandma. Their hard work and dedication to their jobs never go unnoticed. 100% amazing.
Best Wishes, Kelly.
My Mam and Dad are now residents in Primrose, and why not! This place is amazing. The team are just perfect, each and every one of them. They are all very hard-working people. They go above and beyond to ensure clients are taken care of. My parents have really settled in, and me as a daughter, find that a relief to know I don't have to worry about them. Mam loves the daily activities, it keeps her mind active. Dad, on the other hand, stays in the room with his paper and tv on (just like being at home), and that is what Primrose is 'home'.
My mum has only been in the care home since November 2019. She was not too happy to leave her home, but has settled in and realises that she is safe there and well looked after. The manager and staff are lovely and could not be more helpful to Mum.
From the very first day, when I went into the home, I actually met about three or four people who I knew from school who already had a parent in the home. When I told them about what had happened to Mam and explained how myself and our family were feeling, all of them assured me that their mam/dad (some of which have been in the home for years), were being well looked after and they were perfectly happy with the level of care that the home provided.
These comments certainly made it easier to relax and took away the anxiety of having Mam in the home.
In the time Mam has been in the home, we’ve experienced for ourselves the level of care provided by the team has been great, nothing is a bother and the “all one big family” culture makes for a lovely environment and the communal area is great. There’s always something going on which due to Mams blindness, is good stimulation for her.
I was concerned about my mother when she had to go into care, but from what I have seen, I am pleased that she is staying with you. Thank you.
Primrose Care Home is a lovely care home with the best staff ever. They all go above and beyond to ensure all the residents are looked after and entertained as much as is possible. We have three family members in the home and visiting is always a pleasure.
Great staff.
Always activity going on to keep the residents entertained.
All residents are treated equally.
Good homemade food.
The care and love is second to none at Primrose Care Home. It’s like a little family and I couldn’t recommend it anymore.
Thanks very much, we hope to see you soon. And many thanks to your family's kind donation to our resident fund.
Our relative has settled in very well and is well looked after.
Since coming into Primrose Care Home my nanna has deteriorated in health due to Alzheimer's. However, the staff and management at Primrose Care Home have done very well catering to her needs as she has changed.
Thank you so much for the feedback. It’s been a pleasure having your nana at our home.
When our relative was poorly, they did all the could to settle her and get help as soon as they could.
Staff all very nice.
Pleasant atmosphere.
Being renovated presently.
Like all homes need more staff.
Hi, my staff assure me they are meeting the care needs of all individuals whom we offer residential care to and with 2 care staff 1 senior, an activities coordinator and a floating care shift on each day, I do not feel anymore is needed currently. However, this is evaluated on a weekly basis as...
However, that in my mind is not enough cover although I think probably the ratio is probably the same in all homes.
Hi, I appreciate you feel as though we need more staff, however, we also have an activities coordinator on site for the full day and a carer who comes on for half a shift either AM or PM dependent on the needs of the home. My staff assure me they feel staffed enough to cope and unfortunately, we...
I would rate Primrose Care Home with an overall excellent. The care my grandma has received has been second to none, all of the staff go above and beyond to ensure the clients are happy and comfortable.
Primose is like home from home with residents and their families. So caring, friendly and supportive. Their jobs are sometimes really challenging but they all are a credit to the work they do. Their activities team are great, with outings for the residents, daily sessions of different activities. It is a privilege for me to have my Mam looked after there, also she has settled in really well and likes being there, which is the most important thing to me. We couldn't have been offered a better place.
All of the staff in Primrose Care Home are kind, friendly, pleasant, helpful and caring.
The activities they do with the residents are brilliant.
I would highly recommend this home. I love the way they look after my grandma and make her smile.
Thanks so much.
My partner was in Primrose care home for a weekend's respite. The care she received was second to none. Nothing was too much bother for any of the staff. I am that pleased with the care provided that I am hoping to make it her regular respite place. The home is clean, tidy and very well maintained. All staff and the manager should be proud of the work they are doing.
Thank you very much for your kind words. We look forward to seeing you again. If you are ever passing please feel free to call in for a cup of tea and cake
My mam was placed in Primrose Care Home in December 2017. The home is very pleasant and staff are friendly. If was in a good location for us to visit., The food is very good. It has a lovely friendly atmosphere every time we go in. The only thing I would say is they could do with more staff as the staff have a lot on their hands.
Many thanks for your review David. It has been a pleasure looking after your mam and welcoming the family in Primrose. We are constantly reviewing our staff coverage on both days and nights and welcome any suggestions.
I always found Primrose Care Home to be warm, friendly and homely. My mam spent over 3 years here and she was well-looked after. The manager and her staff were always very friendly and would help in any way possible. They all became part of my mam's family and I am so grateful for their love and support. I would recommend Primrose to anyone looking for respite or their permanent home.
Thank you so much, Wayne, for a lovely review. Its been a pleasure getting to know you all.
The staff at the care home are amazing, nothing is too much trouble. Since the new manager took over, the improvements to the home have been fantastic. The staff treat the residents as if they are their own family members.
Thanks for your kind words. See you soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Primrose Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primrose Care Home.
Accreditations
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Meet the Team (1)

Been at the service for 2 years.
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