Submit a Review for Earsdon Grange Care Home
Thorntree Drive, Wellfield, Whitley Bay, NE25 9NR
View full details of Earsdon Grange Care HomeLatest Reviews for Earsdon Grange Care Home
13 November 2025
I go to visit my auntie, and she has settled nicely. The staff are always helpful. It's a nice, clean care home. There is also plenty of activities for the residents to do.
06 November 2025
Helen is new to the care home, but can't assess everything here.
Helen enjoys the meals and likes her room.
04 November 2025
My mother has excellent care and attention. Staff are brilliant. My mother is very happy and safe.
19 September 2025
A safe and supportive environment. Any concerns are always dealt with effectively and responsively.
16 September 2025
Everybody staff are concerned that they do there best for the residents in the home.
Very satisfied how they look after my partner. very impressed
03 September 2025
I come and see the resdient each friday. Staff are very good welcome
My friend is happy here
Nice place to stay friend very happy.
02 September 2025
Our friend (service user) was taken to Earsdon Grange following an extended period in hospital. This was initially on a temporary basis, although we believe the arrangement is now permanent?? Our friend settled in quickly and has responded well to the surroundings, and the care received - she had
previously been distressed.
The friendliness of staff and the atmosphere of the home (positive) were obvious to us as visitors. Since her admittance our friend has regained her positive outlook - thanks to the care received.
15 August 2025
Overall, our experience of Earsdon Grange is good. Most staff are pleasant and responsive when acknowledged. Some are not and make no effort to say hello and/ or goodbye. They don't chat to mum when they bring fresh water or ask her what she wants for her tea etc. The command of English is poor in
some of the staff, resulting in mum not understanding them. It's ok when we're there but she must be lost when we aren't.
The activities are good though mum doesn't participate much. More could be made of the coffee lounge. In the brochure, we were led to believe we could make tea etc and enjoy a cup with mum. We can't there's never cups there for coffee etc. We buy one from the local shop. That said mum seems content enough for the most part.
11 August 2025
A lovely nursing home. Our very elderly relative has been treated with dignity, care and kindness. She sees the staff as her friends and is happy to ask for whatever she needs. The meals look good and the rooms are lovely and clean. Staff are helpful to us when we have any queries and are very
caring.
08 August 2025
I find the staff to be very caring. Food is of high standard.
06 August 2025
Wonderful place and lovely staff. Residents well looked after.
18 June 2025
Am very happy with the overall experience, my dad also says he likes it there. The staff, or as my dad says the young ones, are all nice and they keep him busy with jobs as he says but I know it's the activities which are great. The activity organisers are a Godsend and the staff are all nice and
easy to talk to about any concerns and I know my dad is safe and happy here which helps me relax knowing that.
17 June 2025
I spoke to a senior in the office and looked to book the family/quiet room to celebrate my mums 90th birthday on 11th May 2024. This person confirmed it was fine and wrote it in the diary. On the day I called to check what time I could go in to put a few banners up and a balloon. I was advised no
booking was showing. We are a large family and thought this would be better than taking my mum out somewhere due to the anxiety she was experiencing. Worse that people are denying this booking was made. Totally unacceptable.
06 June 2025
Caring staff, excellent activities, plenty of tea/coffee throughout the day.Good food. Large bedroom with garden view.
06 June 2025
Overall I have been very impressed with the care and love my mum has received. This has been a difficult time putting her into care but the staff have been outstanding.
05 June 2025
Apart from snacks have never seen a cooked meal or aware if dietary needs met. Toilet area always smelling of urine, toilet bowl unclean, dirty room on occasions. Floor dusty behind chair, bed. Need extra chair in room for visitors, unhygienic sitting on bed. Bed valance, bottom sheet trails on
floor, cause of accident. Staff are helpful and acknowledge husbands disabilities initially when told but have to be reminded often. All staff approachable and treat husband with dignity but sometimes difficult to find a senior for information.
03 June 2025
Overall we are satisfied with the care our relative receives. However there are one or two points which concern us. Notably loss of spectacles which had already been replaced. Also loss of dentures and no facilities for replacements. There was a certain lack of interest!
30 September 2024
Staff are always helpful and take time and trouble with mum. She is very happy in the home and especially enjoys trips out.
22 August 2024
My mum has been a resident at this care home for just a few weeks. She started on respite care and as she has settled well we have extended this to longer term. The staff are very friendly and helpful. The rooms and gardens are clean and spacious. Mum likes to sit in the conservatory. There are
often activities happening and I hope mum joins in with them. I am grateful for the care she receives.
16 August 2024
Since my father came to live here, we feel he is safe and well-looked after. He enjoys the good selection of food and also the singers.
Staff are all friendly and welcoming.
Can't fault anything about Earsdon Grange.
Latest Reviews for Earsdon Grange Care Home
13 November 2025
I go to visit my auntie, and she has settled nicely. The staff are always helpful. It's a nice, clean care home. There is also plenty of activities for the residents to do.
06 November 2025
Helen is new to the care home, but can't assess everything here.
Helen enjoys the meals and likes her room.
04 November 2025
My mother has excellent care and attention. Staff are brilliant. My mother is very happy and safe.
19 September 2025
A safe and supportive environment. Any concerns are always dealt with effectively and responsively.
16 September 2025
Everybody staff are concerned that they do there best for the residents in the home.
Very satisfied how they look after my partner. very impressed
03 September 2025
I come and see the resdient each friday. Staff are very good welcome
My friend is happy here
Nice place to stay friend very happy.
02 September 2025
Our friend (service user) was taken to Earsdon Grange following an extended period in hospital. This was initially on a temporary basis, although we believe the arrangement is now permanent?? Our friend settled in quickly and has responded well to the surroundings, and the care received - she had
previously been distressed.
The friendliness of staff and the atmosphere of the home (positive) were obvious to us as visitors. Since her admittance our friend has regained her positive outlook - thanks to the care received.
15 August 2025
Overall, our experience of Earsdon Grange is good. Most staff are pleasant and responsive when acknowledged. Some are not and make no effort to say hello and/ or goodbye. They don't chat to mum when they bring fresh water or ask her what she wants for her tea etc. The command of English is poor in
some of the staff, resulting in mum not understanding them. It's ok when we're there but she must be lost when we aren't.
The activities are good though mum doesn't participate much. More could be made of the coffee lounge. In the brochure, we were led to believe we could make tea etc and enjoy a cup with mum. We can't there's never cups there for coffee etc. We buy one from the local shop. That said mum seems content enough for the most part.
11 August 2025
A lovely nursing home. Our very elderly relative has been treated with dignity, care and kindness. She sees the staff as her friends and is happy to ask for whatever she needs. The meals look good and the rooms are lovely and clean. Staff are helpful to us when we have any queries and are very
caring.
08 August 2025
I find the staff to be very caring. Food is of high standard.
06 August 2025
Wonderful place and lovely staff. Residents well looked after.
18 June 2025
Am very happy with the overall experience, my dad also says he likes it there. The staff, or as my dad says the young ones, are all nice and they keep him busy with jobs as he says but I know it's the activities which are great. The activity organisers are a Godsend and the staff are all nice and
easy to talk to about any concerns and I know my dad is safe and happy here which helps me relax knowing that.
17 June 2025
I spoke to a senior in the office and looked to book the family/quiet room to celebrate my mums 90th birthday on 11th May 2024. This person confirmed it was fine and wrote it in the diary. On the day I called to check what time I could go in to put a few banners up and a balloon. I was advised no
booking was showing. We are a large family and thought this would be better than taking my mum out somewhere due to the anxiety she was experiencing. Worse that people are denying this booking was made. Totally unacceptable.
06 June 2025
Caring staff, excellent activities, plenty of tea/coffee throughout the day.Good food. Large bedroom with garden view.
06 June 2025
Overall I have been very impressed with the care and love my mum has received. This has been a difficult time putting her into care but the staff have been outstanding.
05 June 2025
Apart from snacks have never seen a cooked meal or aware if dietary needs met. Toilet area always smelling of urine, toilet bowl unclean, dirty room on occasions. Floor dusty behind chair, bed. Need extra chair in room for visitors, unhygienic sitting on bed. Bed valance, bottom sheet trails on
floor, cause of accident. Staff are helpful and acknowledge husbands disabilities initially when told but have to be reminded often. All staff approachable and treat husband with dignity but sometimes difficult to find a senior for information.
03 June 2025
Overall we are satisfied with the care our relative receives. However there are one or two points which concern us. Notably loss of spectacles which had already been replaced. Also loss of dentures and no facilities for replacements. There was a certain lack of interest!
30 September 2024
Staff are always helpful and take time and trouble with mum. She is very happy in the home and especially enjoys trips out.
22 August 2024
My mum has been a resident at this care home for just a few weeks. She started on respite care and as she has settled well we have extended this to longer term. The staff are very friendly and helpful. The rooms and gardens are clean and spacious. Mum likes to sit in the conservatory. There are
often activities happening and I hope mum joins in with them. I am grateful for the care she receives.
16 August 2024
Since my father came to live here, we feel he is safe and well-looked after. He enjoys the good selection of food and also the singers.
Staff are all friendly and welcoming.
Can't fault anything about Earsdon Grange.