Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.4 125 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287
  • Self-Funded Residential Dementia Care: from £1315

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bell (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • A car park is located at the front of the home.

Earsdon Grange Care Home Reviews (125)

Total of 125, showing 1-20
9.4

Earsdon Grange Care Home has a Review Score of 9.4 (9.440) out of 10, based on 31 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 125 reviews.

Overall Experience

  • 74
  • 46
  • 4
  • 1
  • 0

Date Published

125
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13
31
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Review from D M (Daughter of Resident) published on 15 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, our experience of Earsdon Grange is good. Most staff are pleasant and responsive when acknowledged. Some are not and make no effort to say hello and/ or goodbye. They don't chat to mum when they bring fresh water or ask her what she wants for her tea etc. The command of English is poor in some
of the staff, resulting in mum not understanding them. It's ok when we're there but she must be lost when we aren't.
The activities are good though mum doesn't participate much. More could be made of the coffee lounge. In the brochure, we were led to believe we could make tea etc and enjoy a cup with mum. We can't there's never cups there for coffee etc. We buy one from the local shop. That said mum seems content enough for the most part.

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Review from Julia W (Relative of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home. Our very elderly relative has been treated with dignity, care and kindness. She sees the staff as her friends and is happy to ask for whatever she needs. The meals look good and the rooms are lovely and clean. Staff are helpful to us when we have any queries and are very caring.

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Review from Pamala M (Friend of Resident) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be very caring. Food is of high standard.

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Review from W T (Friend of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place and lovely staff. Residents well looked after.

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Review from K T (Partner of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and friendly and want the best for the residents. Could not be better.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

We appreciate you taking the time to share your positive comments regarding staff within Earsdon Grange. It is nice to receive feedback for our hardworking staff.

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Review from C B (Daughter of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very happy with the overall experience, my dad also says he likes it there. The staff, or as my dad says the young ones, are all nice and they keep him busy with jobs as he says but I know it's the activities which are great. The activity organisers are a Godsend and the staff are all nice and easy
to talk to about any concerns and I know my dad is safe and happy here which helps me relax knowing that.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for leaving us a 5-star review, we are very grateful and will pass this onto our team as they will appreciate your kind words and positive feedback.

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Review from Maureen B (Daughter of Resident) published on 17 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spoke to a senior in the office and looked to book the family/quiet room to celebrate my mums 90th birthday on 11th May 2024. This person confirmed it was fine and wrote it in the diary. On the day I called to check what time I could go in to put a few banners up and a balloon. I was advised no booking
was showing. We are a large family and thought this would be better than taking my mum out somewhere due to the anxiety she was experiencing. Worse that people are denying this booking was made. Totally unacceptable.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave a review and for sharing your feedback.We're sorry to hear about the experience you had when trying to celebrate your mum's birthday. Please accept our sincere apologies for the disappointment and inconvenience caused. We understand how important this milestone was for your family, and we regret that we were not able to meet your expectations.We have looked into the situation and acknowledge that while the initial conversation with our team member may have suggested availability, the booking was not formally confirmed. This has highlighted the need for us to strengthen our internal communication and reservation process.We are reviewing our procedures to ensure agreements are properly recorded, with written confirmation. This will help us to provide a reliable and consistent experience for all families/visitors.We apologise for the upset caused and appreciate your kind ratings in other areas. Your feedback is valuable in helping us improve.

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Review from C C (Great-Niece of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff, excellent activities, plenty of tea/coffee throughout the day.Good food. Large bedroom with garden view.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your lovely review, it is great to receive positive feedback for our care staff, lifestyle coordinators and our chefs. As a team we work together to take pride in striving to provide the best possible care.

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Review from Claire J (Daughter of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have been very impressed with the care and love my mum has received. This has been a difficult time putting her into care but the staff have been outstanding.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your lovely review, it is great to receive positive feedback for our staff as we strive to give the best possible care to our residents and to create a home from home environment in which are families feel at home too.

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Review from M F (Wife of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Apart from snacks have never seen a cooked meal or aware if dietary needs met. Toilet area always smelling of urine, toilet bowl unclean, dirty room on occasions. Floor dusty behind chair, bed. Need extra chair in room for visitors, unhygienic sitting on bed. Bed valance, bottom sheet trails on floor,
cause of accident. Staff are helpful and acknowledge husbands disabilities initially when told but have to be reminded often. All staff approachable and treat husband with dignity but sometimes difficult to find a senior for information.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave us a review. Your concerns have been noted, and it would be great to discuss these in person next time you visit so we can resolve any issues.

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Review from Jeanne G (Sister of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are satisfied with the care our relative receives. However there are one or two points which concern us. Notably loss of spectacles which had already been replaced. Also loss of dentures and no facilities for replacements. There was a certain lack of interest!

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave us a review, we are happy to hear that you are satisfied with the care at Earsdon Grange. Please do call into my office on your next visit, and we can discuss your concerns further.

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Review from W A (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and take time and trouble with mum. She is very happy in the home and especially enjoys trips out.

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Review from C A (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at this care home for just a few weeks. She started on respite care and as she has settled well we have extended this to longer term. The staff are very friendly and helpful. The rooms and gardens are clean and spacious. Mum likes to sit in the conservatory. There are often
activities happening and I hope mum joins in with them. I am grateful for the care she receives.

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Review from J H (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to live here, we feel he is safe and well-looked after. He enjoys the good selection of food and also the singers.
Staff are all friendly and welcoming.
Can't fault anything about Earsdon Grange.

Reply from Jill, Regional Director at Earsdon Grange Care Home

Thank you for your review. We are pleased that your experience of Earsdon Grange so far has been a positive one. We will share your feedback with the staff team.

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Review from L Y (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I were very happy with the care my dad received whilst living at Easdon Grange. Although only a resident for a short time he settled well and we were very impressed with the care and support both he and ourselves received. We were all made to feel very welcome. Any queries or concerns were
quickly resolved and as my dad deteriorated we were very impressed and heartened by the end of live care. Thank you.

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Review from H F (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff to be really thoughtful and caring towards Mam. The entertainment lady does her utmost for all the residents. Mam is well looked after and the staff genuinely care for all the residents.

Reply from Nicola, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave us a review and share your experience that you have had at Earsdon Grange. It will be great to be able to share your review with our staff and our Lifestyle Co-ordinator, who take the utmost pride in offering the best care and a various range of activities in our home.

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Review from S T (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Earsdon Grange and the staff - all of them for being so kind and caring towards mum and supportive of her family. Everyone is very approachable and keen to do their best, despite the confusion and frustration covered by rules and regulations everyone faces today. Earsdeon Grange is clean
and tidy with lovely cleaners on hand as required. A variety of activities is always on offer and much appreciated. A variety of activities is always on offer and much appreciated. Regarding value for money it does seem on the expensive side - hope the staff are paid properly - we have wandered about having to pay for mom's incontinence pads. Altogether many thanks for her care.

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Review from D C (Son-in-law of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is content and that is most important to us together with the knowledge he is in a safe and well-run home.

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Review from B F (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into the home by friendly staff. She and her specific needs are addressed as required. When visiting if we do require extra assistance help is always available. The staff treat my mother with the respect and dignity that we expect. Although she may not know where she is she doesn't
have any bad feedback for the team. That is the best we can wish for. Thank you!

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Review from C T (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a very friendly care home, most staff seem genuinely caring and there is always a warm welcome on reception. My mother has settled well into the home and seems to feel safe there; staff do take time to get to know residents but as there is probably not enough for them they do not have enough
time to do this as much as they would wish. Management always approachable for any concerns issues and family kept in the loop with things. My mother says the food is lovely.

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Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.440 for Earsdon Grange Care Home is calculated as follows: ( (191 Excellents x 5) + (144 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 364 Ratings = 4.44

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.

Frequently Asked Questions about Earsdon Grange Care Home

What types of Care is Earsdon Grange Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Earsdon Grange Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Earsdon Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Earsdon Grange Care Home to the centre of Whitley Bay?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Earsdon Grange Care Home to verify any information. View our terms and conditions. Earsdon Grange Care Home has an Enhanced Service - more info.