Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.4 127 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287
  • Self-Funded Residential Dementia Care: from £1315

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bell (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • A car park is located at the front of the home.

Earsdon Grange Care Home Reviews (127)

9.4

Earsdon Grange Care Home has a Review Score of 9.4 (9.438) out of 10, based on 33 reviews in the last 2 years.
Over all time Earsdon Grange Care Home has 127 reviews.

Overall Experience
  • 75
  • 47
  • 4
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Date Published
  • 127
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Reviewer Connection to Earsdon Grange Care Home
  • 47
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Total of 127, showing 81-100
Review from Christine S (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that the care in the home has decreased over the last year as the staff are always running around. Very little time to spend with the people who they are caring for. The whole team are lovely but feel people at the top need to look at this.
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Review from Julie H (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very content at Earsdon Grange Care Home. The staff are patient and caring telling her what is happening to her. They also keep me well informed about her especially if any problems occur. Everyone is welcoming and we are encouraged to come and see her at any time.
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Review from Henry M (Husband of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are just a few problems which are being seen to.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review. I have an open door policy so please feel free to see me if you are having any issues with the service.

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Review from Anthony M (Husband of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff.
A wide range of entertainment and events organised for the residents.
A nice lounge and garden.
The staff are very helpful.
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Review from C M (Relative of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you walk into Earsdon Grange you feel welcome.
The reception is very cheerful.
The staff are very helpful and professional.
Always have time to speak to you and answer any queries.
My aunt seems very happy and settled in Earsdon Grange.
I am very happy with the manner in which she is treated.
Dignity
is very important as you grow older.
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Review from S C (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the whole service my dad receives whilst staying here for respite. Thank you to all staff.
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Review from Elizabeth H (Partner of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been going to Earsdon Grange for regular respite visits for the past couple of years. The staff are brilliant with him and he enjoys going there. I feel happy when I leave him there knowing he will be well looked after and safe. Any issues that arise are quickly dealt with.
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Review from Brian F (Son of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy in the home and the staff are very caring.
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Review from Brian I (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff really good with my Mother and helpful.
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Review from Elsa R (Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is lots going on at Earsdon Grange and lots to keep me busy and entertained.


My room is pleasant and I like the outdoor areas and the gardens are very nice.


The staff have been good but it's a shame that they don't have more time. Some staff are exceptional and always make an effort.


I

feel that the food could be improved, in particular, the pastry and chips have been cold.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review. We are really pleased to hear that you liked the home and enjoyed the activities and events we have on offer. I will pass on your kind comments about the staff to the rest of the team. While we do always try to make the time to regularly chat with everyone, we do have busy times in the home when we, unfortunately, don’t get as much time as we’d like to socialise but we are always looking at ways to improve the experience and happiness of our residents and staff. With regards to your comments about the food, we apologise that you received a meal that wasn’t served to your preferred temperature. We want to continually improve our services and regularly request feedback and meal requests from residents so I will address your comments with our kitchen team.

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Review from Leonard B (Husband of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is more than good. The staff are excellent and are very caring and I would recommend anyone to stay here.
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Review from Debbie C (Granddaughter of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care my granny receives, lovely staff, welcoming and friendly atmosphere. Lots of activities going on, great that hairdresser comes and granny loves getting her nails done.
Lovely to see what the residents are getting up to in the newsletter!
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Review from A B (Resident) assisted by family/friend published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very poorly in December and the care I received from the carers was wonderful.
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Review from Alison K (Daughter-in-law of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had lived at Earsdon Grange for almost 2 years when she sadly passed away in December. Without exception, the staff delivered exceptional care and maintained her dignity at all times. Due to her dementia, occasionally she was uncertain of her environment but there was always a reassuring word from
staff to put her at her ease. We can not thank them enough for the love and care she received. We feel that what sets Earsdon Grange apart from other care homes we had visited is the level of entertainment and activities available for the residents, providing a stimulating and engaging environment for all. As a family, we felt particularly involved through the weekly coffee mornings which enabled us to meet with other residents and families.
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Review from Mavis M (Resident) assisted by family/friend published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Earsdon Grange Care Home is a nice home. I would like more choice for the food menu.
My room is nice and clean. The staff are great they are always friendly and happy.
I think it is a shame that it is so costly to stay here per week.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your comments. We’re very glad to hear that you’re happy with the home. With regards to your feedback on preferring more menu choices, along with the two choices available each mealtime we also offer alternative meal choices if neither choice suit and I will remind the staff that they should be offering these every mealtime. We are going to be holding our next menu forum in January so if you have any suggestions for menu options you’d like to see then please let us know.

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Review from I F (Resident) assisted by family/friend published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like being at Earsdon Grange and I have no problems.
The food is very good and so are the staff.
They are very friendly and helpful.
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Review from John R (Resident) assisted by family/friend published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here at Earsdon Grange.


The staff here are angels and are 100% all of the time. I feel it is more or less like home for me.

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Review from M C (Resident) assisted by family/friend published on 3 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It couldn't be better here at Earsdon Grange. It is very easy to get help when you need it from staff.
The food is very good and activities are great. There are lots of things happening and I always feel involved.
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Review from Barbara B (Daughter of Resident) published on 19 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very settled and happy at Earsdon Grange, The staff are very caring towards her. She is safe and warm and says the meals are always nice and filling.
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Review from E L (Daughter of Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Earsdon Grange for two years until his death in July.
I was informed of everything doctors visits, any problems that arose I was informed of.
The staff were excellent with the care my father received he was content and myself and my sister were happy to see this. When he
died they treated my father and us with so much dignity. They made his death easier for us.
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Current Review Score: 9.4 (9.438)

Overview of Review Score

The Review Score of 9.4 (9.438) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Earsdon Grange Care Home is calculated as follows: ( (201 Excellents x 5) + (155 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Earsdon Grange Care Home to verify any information. View our terms and conditions. Earsdon Grange Care Home has an Enhanced Service - more info.