Earsdon Grange Care Home

Our mum has lived in Earsdon Grange Care home for over a year now and we are all very happy that she is safe and well cared for by a great team. The home is well maintained and there are plenty of activities to keep everyone entertained. Although Mum never wanted to end her days is a care home she is safe, clean, well-fed, and happy. She enjoys the company of all the other residents and staff that she describes as lovely people.

Although my Aunt is suffering from dementia she seems to be settled in the home and is extremely well looked after.

Through a very scary time, the staff has been very helpful and calm. I feel that my Dad is safe.

I am happy with the care and support my Aunt receives at this time. There was an issue with the laundry that has been resolved. I don't think activities are as good as when my Aunt first went into the nursing home.

My mother has everything that she needs. Very good care etc. We, my wife, and I receive very good feedback from the staff.

As like every family member, I haven't seen my mum since lockdown. However, they have been kind enough to call with updates of my mums health issues to me. The Easter card and photo was a very nice gesture at this difficult time we are living in. Thank you.

Mum was welcomed into the home for respite care. We found the staff to be warm, kind and caring. They took excellent care of mum making sure all her medical and social needs were met. This they did with smiles and encouragement. When it was time for mum to go home she decided she wanted to stay and for this, we are extremely grateful as we know she is safe, secure and well looked after. The staff are fantastic and I would like to say a big thank you to them; especially now as the coronavirus makes it impossible for us to visit her. The staff continue to go to work during these times and have set up a video call sessions so we can still talk to her.

My wife was in Earsdon Grange for respite, during the 8 days she was in she fell twice, she had never fallen at home. She is a changed woman since I brought her home, with pains in her head and neck since the fall. Why won't your staff more observant? The dementia lounge is much too small and uninviting also some of her clothes are still missing.

Really happy with the room I was given. I only wished I'd had a TV in it.

I have nothing but praise for this care home. It is kept beautifully clean and has a lovely, welcoming atmosphere. There are always plenty of carers available and very hands-on. They all seem to have a very caring and pleasant manner with all the clients (from carers, office staff, to domestic, kitchen and maintenance staff).

I've waited a long time for respite for my mum and I. Mum going into Earsdon Grange Care Home was perfect for her. She was very apprehensive going in, but on her return home she made lots of friends and all the staff were wonderful. I wouldn't hesitate for my mum to return to stay in their care, neither would my mum. She's looking forward to Wednesday coffee mornings which we both have been invited to.

The few times I have been able to visit Dad because I live in Surrey - he has always looked clean, well dressed and comfortable. Staff never know when I am coming so this always happens. Food looks so appetising and nicely served to him in his room. Whenever I phone staff are friendly and helpful and they contact me whenever there is a problem. I feel so relieved that Dad is looked after in such a pleasant environment and say a huge 'Thank you' to all involved in his care.

My father is very happy at Earsdon Grange care home. It is a home from home.

From the moment I walked in Earsdon Grange, it felt like a home, not a care home. Staff are caring and friendly and the home had a warm, welcoming feel to it. My Mum felt safe and happy and that gave me precious peace of mind.

I feel that the care in the home has decreased over the last year as the staff are always running around. Very little time to spend with the people who they are caring for. The whole team are lovely but feel people at the top need to look at this.

Mum is very content at Earsdon Grange Care Home. The staff are patient and caring telling her what is happening to her. They also keep me well informed about her especially if any problems occur. Everyone is welcoming and we are encouraged to come and see her at any time.

There are just a few problems which are being seen to.

The staff are very helpful.

Dignity is very important as you grow older.

We couldn't be happier with the whole service my dad receives whilst staying here for respite. Thank you to all staff.