Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.4 127 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287
  • Self-Funded Residential Dementia Care: from £1315

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bell (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • A car park is located at the front of the home.

Earsdon Grange Care Home Reviews (127)

9.4

Earsdon Grange Care Home has a Review Score of 9.4 (9.438) out of 10, based on 33 reviews in the last 2 years.
Over all time Earsdon Grange Care Home has 127 reviews.

Overall Experience
  • 75
  • 47
  • 4
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Date Published
  • 127
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Reviewer Connection to Earsdon Grange Care Home
  • 47
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Total of 127, showing 101-120
Review from Alan M (Husband of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife moved into Earsdon Grange, Whitley Bay in November 2016.
With the help of a fantastic care staff, she has recovered a lot of her old spark and sense of humour.
She is also walking with a lot more confidence than she was before going into residence.
Well done Earsdon Grange.
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Review from Brian W (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since living here I have found everything very suitable.
The staff are very helpful and friendly and most considerate towards the residents, with plenty of activities.
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Review from Kevin M (Son of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home and with outstanding, staff that help and assist all people. There is always a warm welcome when you arrive. I have only seen kindness and compassion to the people that live there.
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Review from Michael B (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff that I have met all seem very approachable and any questions are quickly answered or they will do their utmost to find the answer. I had a couple of concerns with the chair in my mother's room as well as the height of the toilet seat, these were quickly dealt with without any fuss being made.
The home is always very clean, it has a very active social calendar for the residents. My mother to my mind is very challenging because of her dementia but the staff seem to be very easy going with her and her needs. We as a family cannot praise their patience high enough.
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Review from Anthony G (Son of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was admitted as an emergency admission on the bank holiday after Christmas as he was unsafe at home. The senior carer who met us on arrival was very professional and very caring, not only to Dad but to my wife and myself. Dad settled in very well and quickly and all the staff made a fuss of him,
as well as keeping the family informed and answered any questions we had. We would have been very happy to keep dad here because of the level of care he was receiving. We moved him nearer to his home to reduce the travel distance for family and friends. A big thank you to all the staff for helping Dad and the family through a difficult time.
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Review from John M (Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have explained my feelings regarding my stay at the home on my wife's form. I liked the place, it was very good but a bit disappointed that my wife, at times had to wait for carers (2) due to her stroke condition (left side).
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your feedback and comments regarding your stay with us. We are sorry for any inconvenience caused by delays in receiving staff assistance. I can confirm that we are fully staffed as per the recommended staffing levels, and we always try our best to respond immediately to any requests for assistance, though unfortunately we do sometimes experience busy periods when staff are engaged in assisting other residents.

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Review from Agnes M (Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some delays in getting help - due to the fact that I need 2 carers and some weren't aware of my condition - left side (useless because of a stroke). Husband taken care of very well although due to the fact the home was unfortunately placed in very noisy area due to movement of staff and large washing
machines. Therefore, the "rest" point of view for both of us, didn't happen. Otherwise, pleased with the home in general.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your feedback. Unfortunately, as discussed prior to the booking being made, the only rooms we had available at the time are located near our laundry facilities. Should you wish to book future stays then we will make all efforts to arrange for two rooms on the opposite corridor. However, we unfortunately cannot guarantee this as it depends on what rooms we have available at the time, and you are more than welcome to visit and look around the rooms we have available prior to booking.

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Review from A P (Niece of Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am relieved and delighted to have found Earsdon Grange where my aunt can spend the rest of her days. The staff are kind and caring and definitely want the best for their residents. My aunt suffers from dementia and would happily spend her days in bed. Fortunately, the staff have other ideas and get
her up and dressed. Consequently, she is now much more aware of her surroundings and in a limited way enjoys the activities provided. What quality of life she now has is due to the actions of all the staff.
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Review from TM (Son of Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As my mum was at the care home for only one week, it is difficult for me to make an assessment of the home.
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Review from Mary G (Resident) assisted by family/friend published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like all the carers here. They are very helpful and respectful towards me. I enjoy having my daughter for Sunday lunch here at the home. I enjoy the meal times we have where everyone sits in the dining room. It's really nice having games like dominos and sometimes we have good singers.
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Review from Terry S (Wife of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I had to go into hospital I needed respite care for my husband who is confined to a wheelchair and is unable to communicate due to a stroke. I found the care he received at Earsdon Grange was excellent! The carers, in fact, all staff treated him with respect and helped him in so many ways. He had
a beautiful, clean and nicely decorated room. The food was restaurant quality. There was always some activities on offer. In short, I would highly recommend Earsdon Grange. A big thank you to all the lovely staff.
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Review from D S (Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have only been in this care home for about four weeks, and so far have found it quite a pleasant place. The food is rather of sameness every day.
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Review from Carol T (Daughter of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care, well managed, clean and great staff. Only thing dad complained about was the food.
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Review from Susan M (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff who visited us at home to reassure my mother that she would be well taken care of during her week long stay. The rooms are superb and are the vest of the facilities. My mother had nothing but praise when she came home.
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Review from Olive M (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I defy anyone to find a more caring, loving, dignified staff and management. Over 3 1/2 years, my mum was given the best care and attention you could wish for. No-one staff ever raised their voice or showed any short temperedness to any resident. As you know there are some sad cases of dementia and
they all got excellent care and treatment. There is always something entertaining happening for everyone. As I was visiting I was always included in all things and also fundraising events. I hope if I ever need the care in future, there will be a place for me at Earsdon Grange Care Home.
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Review from Julie G (Daughter of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the level of care my Mum receives; she is well looked after and has definite staff preferences. The range of activities offered has improved in the last year and the staff work hard to involve my Mum in appropriate activities. I was disappointed and frustrated when the recent refurbishment
failed to meet the individual needs of residents living with dementia (eg. removing the piano from the vintage cafe area and replacing it with a modern photo mural of an American city, repainting all the resident's bedroom doors the same colour when they had previously all been different colours to look like front doors).
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review and comments. We’re glad to hear that you’re happy with the care delivered and the developments to our Activities programme. While we have had many positive comments following the recent refurbishment, we understand that the décor will unfortunately not be to everyone’s tastes and addressed any complaints raised at the time. We took the decision to remove the piano as it was very rarely used and we felt the space could be better utilised to expand the seating area in our coffee shop as it’s quite popular with residents and relatives and can get busy during events like our weekly coffee morning.

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Review from Den G (Niece of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt's condition, she appears to be fairly settled and happy now. Sometimes I find it hard to locate a staff member on EMI unit. However, overall things are OK. It would also be useful to be told when activities will take her out as on occasions e.g her birthday I was upset to find she had been taken
out when I went to visit with other family members. Maybe a simple newsletter for the month ahead.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review and comments. Our home is fully staffed but we do get busy periods during the day and if staff members are assisting residents in their rooms then they may not be available when relatives are looking for them. If you find this to be the case then please feel free to use the nearest call button which will alert the staff that they are needed and they will be along as soon as they can.

We’re sorry for any inconvenience caused by finding that your Aunt is on an outing when you came to visit. Relatives are free to visit at any time so if we don’t know that our residents are expecting visitors and they wish to go out then staff don’t usually say no. We do publish a monthly home newsletter which contains up and coming events and is available on our activities boards, however moving forward we are starting to compile a relatives email mailing list so that the newsletter can be emailed at the beginning of the month which we hope will be more convenient for relatives.

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Review from Ann C (Niece of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. Rooms welcoming, bright and clean. Range of on-site personal services good.
All problems reported have been promptly resolved.
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Review from Janice H (Daughter of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff take the time to listen to me if I have any concerns regarding my mother. I find staff pleasant and helpful.
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Review from Russell E (Son of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is well looked after and all her needs are met.
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Current Review Score: 9.4 (9.438)

Overview of Review Score

The Review Score of 9.4 (9.438) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Earsdon Grange Care Home is calculated as follows: ( (201 Excellents x 5) + (155 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Earsdon Grange Care Home to verify any information. View our terms and conditions. Earsdon Grange Care Home has an Enhanced Service - more info.