Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.4 138 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.
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Care Provided by Earsdon Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1450

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

The price(s) shown are provided by the care home. Contact Earsdon Grange Care Home for full pricing details and T&Cs.

Contact Earsdon Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Earsdon Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicola Bell (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • A car park is located at the front of the home.

Earsdon Grange Care Home Reviews (138)

9.4

Earsdon Grange Care Home has a Review Score of 9.4 (9.391) out of 10, based on 37 reviews in the last 2 years.
Over all time Earsdon Grange Care Home has 138 reviews.

Overall Experience
  • 81
  • 51
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Date Published
  • 138
  • 10
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Reviewer Connection to Earsdon Grange Care Home
  • 53
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  • 9
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  • 3
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  • 2
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  • 1
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Total of 138, showing 41-60
Review from D T (Wife of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel the home is very welcoming.
Staff are very caring, my husband is a very picky eater and they go out of their way to give him what he likes.
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Review from Camilla G (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my gran arrived at Earsdon in September, staff have gone above and beyond to ensure her safety and wellbeing. My gran has been included in activities and encouraged. Senior staff have ensured she has had the correct medical attention to investigate any concerns immediately.
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Review from J R (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely grateful to all the staff at Earsdon Grange for the care and concern shown towards my dad. We all feel strongly that he is safe and genuinely cared for. We would like to express our thanks to all the staff who make Dad feel as content and secure as he does.
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Review from S S (Daughter-in-law of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care of my relative. Patient and kind. Kept up to date by carers. Would recommend. The staff were amazing, 100%.
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Review from Sandra O (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very friendly, helpful staff, happy environment and a lovely manager.
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Review from Alfie S (Husband of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't speak highly enough of all staff.
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Review from Susan C (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and treat everyone with respect and dignity. There is a good rapport with the clients and there is lots of laughter in the place. It was very hard for us both at first but we were supported through it well. My husband is happy and that is the main and most important thing.
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Review from Jean T (Husband of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing is too much problem for the staff from carers to cleaners. Food is very good, very good choice of meals. I am well pleased with the care my husband is getting.
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Review from C G (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mam is well looked after. The staff are very approachable. They are quick to let me know of any issues with my mams health, which is very reassuring.
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Review from E M (Sister-in-law of Resident) published on 9 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the overall care of my sister-in-law. Also, informing me of her condition and activities, which is most important due to my circumstances.
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Review from T S (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Earsdon Grange Care Home is a well organised and caring some. My mother is being well cared for and I am so happy we chose Earsdon Grange.
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Review from Sheila C (Niece of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unable to visit my Aunt very frequently as I live a distance away and am also a personal carer for my sister. From what I have seen of the home my Aunt's room is always tidy and clean. The staff that I have come into contact with are very pleasant and helpful. My aunt always seems happy and tells
me that the staff are lovely and that the food is very good. Her appearance has improved greatly since entering the home.
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Review from Trish L (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff and management enough for their support and care of my dad and me. During a very difficult time and our first experience of a residential care home. Thank you again.
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Review from C M (Sister of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for everything you do at Earsdon Grange Care Home.
I would like to thank all the staff for their kindness and support in looking after my brother for two weeks respite care so I could attend my son's wedding and other family matters. You have an excellent care manager who has a great
team, well trained and efficient. Thank you again for the hard work you do, it's much appreciated - long may it continue.
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Review from Lesley L (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. My mum has settled really well as it is a caring environment and all staff are professional and friendly. My mum is well cared for. I would prefer a few more activities or maybe there are plenty but my mum doesn't join in? The costs are satisfactory but as my mum is self-funded
I consider all care homes to be expensive especially as the council rate is much less. This care home is the best I have seen and their values and ethos are exceptional. I would recommend Earsdon Grange to future residents.
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Review from Isabel C (Resident) assisted by family/friend published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm fine. Not grumbling. Everybody looks after me well. Lovely. Getting spoilt.
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Review from Wendy S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was placed in Earsdon Grange Care Home for six weeks of respite. The staff, cleaners, cooks, and receptionists are exceptional. My mum entered saying she was frightened of life, upon leaving she asked if they would keep her room as she was definitely going back as a full-time resident! She is
no longer frightened!
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Review from Brenda W (Wife of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to thank all the wonderful staff for taking care of my husband, for being so kind and caring. The place itself was warm and welcoming. Thank you so much.
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Review from A H (Respite Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having never visited a care home until I came in for respite care I am very pleased with the treatment I have received. All the staff have been excellent and do not get the appreciation they deserve. They are excellent with the residents and should be allowed to spend more time with them instead of
doing many other jobs. They should also receive higher wages instead of being on a low one.
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Review from Mary R (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Earsdon Grange for a few years. Have nothing to say other than the staff at Earsdon are totally the best. Mum is safe, well, enjoys her surroundings, has her hair done, pampered, the works. Me - well I sleep at night - all well in my mum's world.
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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.391 for Earsdon Grange Care Home is calculated as follows: ( (216 Excellents x 5) + (175 Goods x 4) + (42 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 435 Ratings = 4.391
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Earsdon Grange Care Home to verify any information. View our terms and conditions. Earsdon Grange Care Home has an Enhanced Service - more info.