Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.4 127 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1287
  • Self-Funded Residential Dementia Care: from £1315

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicola Bell (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • A car park is located at the front of the home.

Earsdon Grange Care Home Reviews (127)

9.4

Earsdon Grange Care Home has a Review Score of 9.4 (9.438) out of 10, based on 33 reviews in the last 2 years.
Over all time Earsdon Grange Care Home has 127 reviews.

Overall Experience
  • 75
  • 47
  • 4
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Date Published
  • 127
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Reviewer Connection to Earsdon Grange Care Home
  • 47
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Total of 127, showing 21-40
Review from B F (Son of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was welcomed into the home by friendly staff. She and her specific needs are addressed as required. When visiting if we do require extra assistance help is always available. The staff treat my mother with the respect and dignity that we expect. Although she may not know where she is she doesn't
have any bad feedback for the team. That is the best we can wish for. Thank you!
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Review from C T (Son of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a very friendly care home, most staff seem genuinely caring and there is always a warm welcome on reception. My mother has settled well into the home and seems to feel safe there; staff do take time to get to know residents but as there is probably not enough for them they do not have enough
time to do this as much as they would wish. Management always approachable for any concerns issues and family kept in the loop with things. My mother says the food is lovely.
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Review from A P (Niece of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all pleasant and friendly. It would be nice if more care could be taken with laundry.
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Review from D J (Son of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Earston Grange is a warm and friendly environment. My mum is settling into it but as expected some adjustments are needed as she gets used to new surroundings. It is probably a bit early to give a meaningful response below but certainly "Good" would be our early response. We feel very hopeful.
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Review from D P (Son of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff very friendly and caring. Always clean and tidy great atmosphere. Very happy with how my father is looked after.
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Review from J W (Niece of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has settled in really well at Earsdon Grange. All of the staff are friendly and welcoming. Right from the start they made an effort to get to know her and encouraged her to join in with the activities. The rooms are spacious and clean. We are free to visit when suits and are made to feel welcome.
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Review from A A (Wife of Resident) assisted by family/friend published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoyed my respite stay. I was treated with the best care and respect, everything to make my visit enjoyable and my wife able to enjoy her break. I can be very inappropriate, something other homes can't handle. On one respite break a member of staff said I was a "nasty horrible man"! It broke
my wife's heart but Earsdon Grange was able to manage me without disrespecting me. It was like home from home (better food). Can't thank them enough.
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Review from James T (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for more than 1 year now. I live abroad and the staff keep me well informed of Mam's status by email. I love their social media page showing all they are up to. The staff all make me welcome when I visit which I try to do every three months.
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Review from D T (Wife of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel the home is very welcoming.
Staff are very caring, my husband is a very picky eater and they go out of their way to give him what he likes.
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Review from Camilla G (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my gran arrived at Earsdon in September, staff have gone above and beyond to ensure her safety and wellbeing. My gran has been included in activities and encouraged. Senior staff have ensured she has had the correct medical attention to investigate any concerns immediately.
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Review from J R (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely grateful to all the staff at Earsdon Grange for the care and concern shown towards my dad. We all feel strongly that he is safe and genuinely cared for. We would like to express our thanks to all the staff who make Dad feel as content and secure as he does.
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Review from S S (Daughter-in-law of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care of my relative. Patient and kind. Kept up to date by carers. Would recommend. The staff were amazing, 100%.
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Review from Sandra O (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very friendly, helpful staff, happy environment and a lovely manager.
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Review from Alfie S (Husband of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't speak highly enough of all staff.
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Review from Susan C (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and treat everyone with respect and dignity. There is a good rapport with the clients and there is lots of laughter in the place. It was very hard for us both at first but we were supported through it well. My husband is happy and that is the main and most important thing.
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Review from Jean T (Husband of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing is too much problem for the staff from carers to cleaners. Food is very good, very good choice of meals. I am well pleased with the care my husband is getting.
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Review from C G (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mam is well looked after. The staff are very approachable. They are quick to let me know of any issues with my mams health, which is very reassuring.
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Review from E M (Sister-in-law of Resident) published on 9 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the overall care of my sister-in-law. Also, informing me of her condition and activities, which is most important due to my circumstances.
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Review from T S (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Earsdon Grange Care Home is a well organised and caring some. My mother is being well cared for and I am so happy we chose Earsdon Grange.
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Review from Sheila C (Niece of Resident) published on 14 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unable to visit my Aunt very frequently as I live a distance away and am also a personal carer for my sister. From what I have seen of the home my Aunt's room is always tidy and clean. The staff that I have come into contact with are very pleasant and helpful. My aunt always seems happy and tells
me that the staff are lovely and that the food is very good. Her appearance has improved greatly since entering the home.
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Current Review Score: 9.4 (9.438)

Overview of Review Score

The Review Score of 9.4 (9.438) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.438 for Earsdon Grange Care Home is calculated as follows: ( (201 Excellents x 5) + (155 Goods x 4) + (28 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 386 Ratings = 4.438
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Earsdon Grange Care Home to verify any information. View our terms and conditions. Earsdon Grange Care Home has an Enhanced Service - more info.