Submit a Review for Croft Dene
Threap Gardens, Off Simonside Avenue, Wallsend, NE28 7HT
View full details of Croft DeneLatest Reviews for Croft Dene
28 January 2026
I visit Mary most weeks since she came in and I have found the staff very friendly and always willing to have a chat with me. From what I have seen she is well looked after and is always well dressed. The lounge and bedrooms are clean and tidy.
27 January 2026
Care home well managed , clean staff are well trained know what they are dong put residents first.
Always something going on visit different times always the same staff friendly tell you about your family member
16 January 2026
My overall impression was of a care home which was well managed and run by staff who were always pleasant and willing to listen to any concerns and to take action if necessary. The care provided was done with compassion and understanding.
07 January 2026
I've found this a very good carehome the standard is very good my wife is well looked after her meals are so good the care she gets is very good all in all I would rate this home as very good it has taken the worry of me looking after her away from me when I visit I get a very good welcome.
06 January 2026
I find the staff at Croft Dene care home very caring & kind towards my mum, there are plenty of activities but not much for my mum to do who is registered blind. I think all the bedrooms especially the en-suites could do with an upgrade, and the walls could do with a bit of paint. There is never
enough staff they always seem to be short staffed and have to rely on agency who are not as good as the regular staff but overall I'm happy with the way my mum is being looked after.
10 December 2025
Excellent service provided. Carers are very respectful and helpful. The range of activities provided are very helpful to residents and families. Staff are always welcoming and I cannot recommend Croft Dene highly enough.
20 November 2025
A very friendly and caring team of professionals. They are always approachable and listen to any requests or concerns. I have no hesitation in recommending Croft Dene to anyone looking for a care facility for a loved one
21 July 2025
My Sister moved to Croftdene from hospital in June as was unable to return to her home. Everything about the Care Home is exceptional. She has settled in great due to the staff. Everytime I go to visit I am impressed by the way the home is ran. All staff are friendly and keep me informed about what
she has been doing and I feel confident when I leave knowing she is happy, content and well cared for. Meals are outstanding. If I ever need to go in Care myself I would hope I could go to Croftdene.
24 June 2025
My sister moved into Croft Dene after suffering an accident at her previous accommodation, resulting in her needing more 'one to one' care. The care is definitely far superior, and she seems to be progressing very well in all matters.
30 April 2025
Staff are very friendly. They are great with the residents there job is very challenging.They all work so hard . Love there is activities every day . Everyone has great times. The residents are all well looked after .by staff and medically which I think is great knowing Drs go in to check on the
residents. If anything is wrong always let us know..
31 January 2025
Croft Dene provide good all round care for my mam. The staff are kind and helpful.
31 January 2025
My brother has been in Croft Dene for over a year. We are impressed with the care he receives.
The staff are very helpful and caring.
I live 300 miles away and contact each day by telephone, the staff are very helpful when I call.
The rooms are clean.
The food is very good.
31 January 2025
This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they
provide to my mother in law.
31 January 2025
Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second
to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.
29 January 2025
Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.
29 January 2025
My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They
have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.
29 January 2025
The care staff at Croft Dene are fantastic, they are all very friendly, polite and very helpful.
The living and communal areas are all kept clean to the highest of standards.
The food is of an excellent standard and the portions are more than adequate.
My dad has been made very welcome to the
Croft Dene family and is really happy.
29 January 2025
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the
compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
24 December 2024
I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago.
Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their
support.
I love how affectionate they are with mum as she misses that from her husband.
27 September 2024
Good all round care for my Mom.
Latest Reviews for Croft Dene
28 January 2026
I visit Mary most weeks since she came in and I have found the staff very friendly and always willing to have a chat with me. From what I have seen she is well looked after and is always well dressed. The lounge and bedrooms are clean and tidy.
27 January 2026
Care home well managed , clean staff are well trained know what they are dong put residents first.
Always something going on visit different times always the same staff friendly tell you about your family member
16 January 2026
My overall impression was of a care home which was well managed and run by staff who were always pleasant and willing to listen to any concerns and to take action if necessary. The care provided was done with compassion and understanding.
07 January 2026
I've found this a very good carehome the standard is very good my wife is well looked after her meals are so good the care she gets is very good all in all I would rate this home as very good it has taken the worry of me looking after her away from me when I visit I get a very good welcome.
06 January 2026
I find the staff at Croft Dene care home very caring & kind towards my mum, there are plenty of activities but not much for my mum to do who is registered blind. I think all the bedrooms especially the en-suites could do with an upgrade, and the walls could do with a bit of paint. There is never
enough staff they always seem to be short staffed and have to rely on agency who are not as good as the regular staff but overall I'm happy with the way my mum is being looked after.
10 December 2025
Excellent service provided. Carers are very respectful and helpful. The range of activities provided are very helpful to residents and families. Staff are always welcoming and I cannot recommend Croft Dene highly enough.
20 November 2025
A very friendly and caring team of professionals. They are always approachable and listen to any requests or concerns. I have no hesitation in recommending Croft Dene to anyone looking for a care facility for a loved one
21 July 2025
My Sister moved to Croftdene from hospital in June as was unable to return to her home. Everything about the Care Home is exceptional. She has settled in great due to the staff. Everytime I go to visit I am impressed by the way the home is ran. All staff are friendly and keep me informed about what
she has been doing and I feel confident when I leave knowing she is happy, content and well cared for. Meals are outstanding. If I ever need to go in Care myself I would hope I could go to Croftdene.
24 June 2025
My sister moved into Croft Dene after suffering an accident at her previous accommodation, resulting in her needing more 'one to one' care. The care is definitely far superior, and she seems to be progressing very well in all matters.
30 April 2025
Staff are very friendly. They are great with the residents there job is very challenging.They all work so hard . Love there is activities every day . Everyone has great times. The residents are all well looked after .by staff and medically which I think is great knowing Drs go in to check on the
residents. If anything is wrong always let us know..
31 January 2025
Croft Dene provide good all round care for my mam. The staff are kind and helpful.
31 January 2025
My brother has been in Croft Dene for over a year. We are impressed with the care he receives.
The staff are very helpful and caring.
I live 300 miles away and contact each day by telephone, the staff are very helpful when I call.
The rooms are clean.
The food is very good.
31 January 2025
This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they
provide to my mother in law.
31 January 2025
Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second
to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.
29 January 2025
Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.
29 January 2025
My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They
have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.
29 January 2025
The care staff at Croft Dene are fantastic, they are all very friendly, polite and very helpful.
The living and communal areas are all kept clean to the highest of standards.
The food is of an excellent standard and the portions are more than adequate.
My dad has been made very welcome to the
Croft Dene family and is really happy.
29 January 2025
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the
compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
24 December 2024
I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago.
Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their
support.
I love how affectionate they are with mum as she misses that from her husband.
27 September 2024
Good all round care for my Mom.