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Croft Dene

Threap Gardens, Off Simonside Avenue, Wallsend, Tyne & Wear NE28 7HT
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From the moment they open the door, the staff have a smile and a welcomeAnn E(Daughter of Resident/Service User)
Croft Dene, Wallsend
Every member of the team is always so welcoming and warm.Lauren G(Granddaughter of Resident/Service User)
Croft Dene, Wallsend
Croft Dene, Wallsend

Croft Dene Care Home is located in the Wallsend area of North Tyneside and provides general and dementia residential care in a warm and supportive environment. All rooms are en suite, and residents can enjoy a range of comfortable communal spaces, including two lounges, an on-site coffee shop, and a bright conservatory area.

The home carries out a robust pre-admission assessment prior to admission, and all residents receive personalised care plans...  

Care Provided by Croft Dene

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200
Nursing CareFrom £1,250From £1,250
Nursing Dementia CareFrom £1,250From £1,250

The fees are determined based on the individual assessment.

Contact Croft Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Clare Robson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Single Rooms with ensuite Wet Room (43)

Visiting

  • Thank you for requesting a tour of Kara Healthcare! The team are looking forward to welcoming you. The tour will last around 30 minutes and can accommodate up to 4 people. They’ll take you through the care home, showing you the resident rooms, communal spaces, and the wonderful facilities. You’ll also meet some of the friendly team members and learn about the personalised care they provide. Please arrive 10 minutes early to ensure they can start on time. They can’t wait to meet you, show you around, and answer any questions you may have!

Parking

  • The home is pleased to offer convenient off street parking for visitors. If you have any special parking needs, don't hesitate to let the team know in advance, and they’ll be happy to assist you.

Croft Dene Reviews (49)

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9.8

Croft Dene has a Review Score of 9.8 (9.771) out of 10, based on 27 reviews in the last 2 years. Over all time Croft Dene has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from Angela M (Cousin of Resident) published on 11 May 2026 Submitted via Website
Overall Experience
I have no worries about safety The resident can't get out of the building .which is reassuring.
The staff are amazing.They work hard not an easy job to do.
The activitys are fantastic . Who does it goes above and beyond There activities every day

The food is lovely got a great chef .Also they get snacks and drinks threw the day ..

Reply from clare Robson, Manager at Croft Dene

We really appreciate you taking time out to leave a review. It is always lovely to have some feedback.

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Review from Alison M (Sister of Resident) published on 27 April 2026 Submitted via Website
Overall Experience

The care my sister receives is excellent. The staff are so caring and supportive. There's always something for the residents to do either arts & crafts, bingo, entertainment and loads more. The food is always lovely.

Reply from clare Robson, Manager at Croft Dene

Thank you for taking your time to provide us with such lovely feedback. I am pleased that the experience you have had has been a positive one. Thank you.

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Review from Geoff M (Brother of Resident) published on 21 April 2026 Submitted via Postal Card
Overall Experience

Excellent staff with great provisions.

Reply from clare Robson, Manager at Croft Dene

Thank you for your review. We always appreciate feedback to help us grow.

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Review from S K (Son of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

My mother came in here for care a month ago and settled in within a week or so the care she is getting is second to non she's always bathed and dressed in clean clothes every day her personal hygiene is seen to as she showers every day it's nice that the doctor calls every week if there are issues to be addressed as for the staff we cannot compliment them enough on the way they treat my mother we are very happy with the care she's receiving we sometimes neet to talk to the managers sometimes they are very compliant with us and understanding of the needs we ask

Reply from clare Robson, Manager at Croft Dene

Thank you very much for the lovely feedback. We are pleased to see that you have had such a positive experience.

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Review from Ruth H (Daughter of Resident) published on 26 March 2026 Submitted via Website
Overall Experience
My mother has been a resident for the last 4 weeks and I have found that the staff are doing an excellent job sometimes in difficult circumstances.

I particularly noticed the cleanliness of my mothers room and all common areas is of a high standard and she is always well turned out when I visit which is every day.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Jacqueline W (Daughter of Resident) published on 9 March 2026 Submitted via Website
Overall Experience

Dad stayed at Croft Dene for four weeks following hip surgery, and with the support of all the staff he settled in wonderfully. The home is well managed, and every member of the team is friendly, helpful, and genuinely caring. Staff consistently go above and beyond, always willing to listen to any concerns and were unfailingly kind and welcoming each time we visited. A big thank you to everyone at Croft Dene.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Gillian R (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Croft Dene is an amazing home. My nanna has been with them for over 2 years. We are very happy with all my nannas care. All the staff are lovely and nothings a problem.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Michael D (Friend of Resident) published on 28 January 2026 Submitted via Website
Overall Experience

I visit Mary most weeks since she came in and I have found the staff very friendly and always willing to have a chat with me. From what I have seen she is well looked after and is always well dressed. The lounge and bedrooms are clean and tidy.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Lynn L (Niece of Resident) published on 27 January 2026 Submitted via Website
Overall Experience
Care home well managed , clean staff are well trained know what they are dong put residents first.

Always something going on visit different times always the same staff friendly tell you about your family member

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from David P (Husband of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience

My overall impression was of a care home which was well managed and run by staff who were always pleasant and willing to listen to any concerns and to take action if necessary. The care provided was done with compassion and understanding.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Norman G (Husband of Resident) published on 7 January 2026 Submitted via Website
Overall Experience

I've found this a very good carehome the standard is very good my wife is well looked after her meals are so good the care she gets is very good all in all I would rate this home as very good it has taken the worry of me looking after her away from me when I visit I get a very good welcome.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Dawn L (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card
Overall Experience

I find the staff at Croft Dene care home very caring & kind towards my mum, there are plenty of activities but not much for my mum to do who is registered blind. I think all the bedrooms especially the en-suites could do with an upgrade, and the walls could do with a bit of paint. There is never enough staff they always seem to be short staffed and have to rely on agency who are not as good as the regular staff but overall I'm happy with the way my mum is being looked after.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from Brian R (Son of Resident) published on 10 December 2025 Submitted via Website
Overall Experience

Excellent service provided. Carers are very respectful and helpful. The range of activities provided are very helpful to residents and families. Staff are always welcoming and I cannot recommend Croft Dene highly enough.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from L F (Son of Resident) published on 20 November 2025 Submitted via Website
Overall Experience

A very friendly and caring team of professionals. They are always approachable and listen to any requests or concerns. I have no hesitation in recommending Croft Dene to anyone looking for a care facility for a loved one

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from J M (Sister of Resident) published on 21 July 2025 Submitted via Website
Overall Experience

My Sister moved to Croftdene from hospital in June as was unable to return to her home. Everything about the Care Home is exceptional. She has settled in great due to the staff. Everytime I go to visit I am impressed by the way the home is ran. All staff are friendly and keep me informed about what she has been doing and I feel confident when I leave knowing she is happy, content and well cared for. Meals are outstanding. If I ever need to go in Care myself I would hope I could go to Croftdene.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review from T M (Brother of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

My sister moved into Croft Dene after suffering an accident at her previous accommodation, resulting in her needing more 'one to one' care. The care is definitely far superior, and she seems to be progressing very well in all matters.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

We really appreciate you taking the time to leave a review, your kind words mean a great deal to our team.

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Review from J S (Son of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

Croft Dene provide good all round care for my mam. The staff are kind and helpful.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your lovely feedback. We're so pleased to hear that your mam is receiving the care she deserves, and we truly appreciate your recognition of our kind and helpful staff.

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Review from Marjorie C (Sister of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
My brother has been in Croft Dene for over a year. We are impressed with the care he receives.
The staff are very helpful and caring.
I live 300 miles away and contact each day by telephone, the staff are very helpful when I call.
The rooms are clean.

The food is very good.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your kind words. We're so pleased to hear that your brother is receiving the care he deserves at Croft Dene. It's wonderful to know that our team is supporting you with regular communication, even from afar. Your feedback means a lot to us!

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Review from Berlinda C (Daughter-in-law of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

This care home is exceptional in giving the care for my mother in law. She is well looked after and the team is friendly and helpful from the manager, the deputy manager and all. The place in general is always clean and of high standard. My husband and I are very happy with the service that they provide to my mother in law.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you so much for your kind words. We're thrilled to hear that your mother-in-law is receiving the care she deserves at Croft Dene. Thank you for the trust you've placed in us!

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Review from Margaret B (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience

Every member of staff and management are so kind and carrying always their and very helpful with any enquiries we have. If there is anything my father wants or needs, they will not hesitate to resolve it very quickly and it's no bother to them. The respect they show residents and families is second to none. My dad has complex needs. When he's not well, usually ending up in hospital on occasions not breathing, but made it back to us, the staff sat with him nearly 2 hours waiting for an ambulance, trying to keep him awake. They were so good when he's unwell, they check him all the time. All staff check on him even if they're just passing. There is lots going on in the home, activities, bingo, flower arranging to name just a couple. They're encouraged to join in but if they don't want to that's not a problem. I wouldn't hesitate but to recommend Croft Dene, they're the best. One big happy family, love it. My dad is so so happy at Croft Dene but had to fight social services to let him stay.

Reply from Bernadette Cromwell, Head of Marketing at Croft Dene

Thank you for your kind words. We're so glad to hear that your dad is happy at Croft Dene and that you appreciate the care and support he receives. Our team truly values each resident, and it's wonderful to know you feel that. Thank you for recommending us!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Croft Dene.

Upcoming Events

There are no upcoming events for Croft Dene.

Awards / Recognitions (30)

  • 13 Mar 2026Recipient: Kara Healthcare
  • 13 Mar 2026Recipient: Kara Healthcare
  • 13 Mar 2026Recipient: Kara Healthcare

Accreditations

There are no accreditations posted yet for Croft Dene.

Meet the Team (2)

Antonietta Claveria
Antonietta ClaveriaJob Title:Deputy Manager

Antonietta is the Deputy Manager, playing a vital role in ensuring the home runs smoothly and consistently, supporting both residents and the team to maintain high standards of care.

Clare Robson
Clare RobsonJob Title:Home ManagerJoined: 2025

Clare is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Clare leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Frequently Asked Questions about Croft Dene

What types of Care is Croft Dene registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft Dene have?

There are 43 Single Rooms.

What are the Facilities & Services at Croft Dene?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Croft Dene to the centre of Wallsend?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Dene to verify any information. View our terms and conditions. Croft Dene has an Enhanced Service -more info.