The fees are determined based on the individual assessment.
These prices are only a guideline, please contact Croft Dene to find out the exact price for your requirements.
Thank you for requesting a tour of Kara Healthcare! The team are looking forward to welcoming you. The tour will last around 30 minutes and can accommodate up to 4 people. They’ll take you through the care home, showing you the resident rooms, communal spaces, and the wonderful facilities. You’ll also meet some of the friendly team members and learn about the personalised care they provide. Please arrive 10 minutes early to ensure they can start on time. They can’t wait to meet you, show you around, and answer any questions you may have!
The home is pleased to offer convenient off street parking for visitors. If you have any special parking needs, don't hesitate to let the team know in advance, and they’ll be happy to assist you.
Croft Dene has a Review Score of 9.8 (9.803) out of 10, based on 18 reviews in the last 2 years. Over all time Croft Dene has 37 reviews.
Review from J M (Sister of Resident) published on 21 July 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review from T M (Brother of Resident) published on 24 June 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
We really appreciate you taking the time to leave a review, your kind words mean a great deal to our team.
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Review from A M (Niece of Resident) published on 30 April 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your kind words. We're truly grateful for your feedback.
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Review from J S (Son of Resident) published on 31 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you for your lovely feedback. We're so pleased to hear that your mam is receiving the care she deserves, and we truly appreciate your recognition of our kind and helpful staff.
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Review from Marjorie C (Sister of Resident) published on 31 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you for your kind words. We're so pleased to hear that your brother is receiving the care he deserves at Croft Dene. It's wonderful to know that our team is supporting you with regular communication, even from afar. Your feedback means a lot to us!
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Review from Berlinda C (Daughter-in-law of Resident) published on 31 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your kind words. We're thrilled to hear that your mother-in-law is receiving the care she deserves at Croft Dene. Thank you for the trust you've placed in us!
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Review from Margaret B (Daughter of Resident) published on 31 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you for your kind words. We're so glad to hear that your dad is happy at Croft Dene and that you appreciate the care and support he receives. Our team truly values each resident, and it's wonderful to know you feel that. Thank you for recommending us!
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Review from Liam R (Grandson of Resident) published on 29 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your wonderful feedback! It's heart warming to know that she's always smiling and enjoying her time with us. Your trust and kind words mean the world to us.
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Review from Elaine C (Daughter of Resident) published on 29 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your heartfelt review. We are so pleased to hear that your mother has received such wonderful care at Croft Dene, and that you've felt supported as a family throughout this journey. It's lovely to know the activities, special occasions, and attention to her care plan have made a positive difference. We truly appreciate your kind words about our staff and management, and we will continue to go the extra mile for her and all our residents.
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Review from Paul W (Son of Resident) published on 29 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for your wonderful feedback! We're thrilled to hear that your dad feels so welcomed and happy at Croft Dene. It's great to know that the care, cleanliness, and food have met your expectations. Our team takes great pride in creating a warm and supportive environment, and your kind words are truly appreciated.
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Review from Clare H (Daughter of Resident) published on 29 January 2025
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you so much for sharing such a heartfelt review. We are deeply honoured to have been part of your family's journey, and it's truly rewarding to hear that your mother received excellent care during her time with us. We will always remember your family with warmth and appreciation.
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Review from Carole P (Daughter of Resident) published on 24 December 2024
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you for your heartfelt review. We're so glad to hear that you feel reassured knowing your mum is receiving both physical and emotional support from our team. Your kind words about our staff and their affection towards your mum mean a lot to us.
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Review from E M (Son of Resident) published on 27 September 2024
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Reply from Bernadette Cromwell, Head of Marketing at Croft Dene
Thank you for your feedback. We're glad to hear your mother is receiving good all-round care from us.
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Review from Colin C (Brother-in-law of Resident) published on 16 September 2024
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Review from Norman Stuart G (Husband of Resident) published on 25 July 2024
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Review from D B (Daughter of Resident) published on 26 January 2024
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Reply from Jo Reynolds, Marketing Assistant at Croft Dene
Thank you for your review of Croft Dene Care Home. We are glad that our staff were friendly and compassionate, and made a comfortable environment. Your recommendation means a lot to us, and we offer our deepest condolences for your loss.
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Review from Lauren G (Granddaughter of Resident) published on 16 January 2024
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Reply from Jo Reynolds, Marketing Assistant at Croft Dene
Thank you for the review of Croft Dene Care Home. We are glad to hear that our staff were able to provide outstanding care and a welcoming atmosphere.
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Review from Veronica F (Sister of Resident) published on 3 October 2023
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Review from Edward H (Husband of Resident) published on 12 June 2023
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Reply from Clare Robson, Home Manager at Croft Dene
Thank you so much for the feedback it is always greatly accepted. We hope that we have managed to support you in ironing out the initial issues and are always here to support you as needed.
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Review from Bryan A (Son of Resident) published on 23 March 2023
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The Review Score of 9.8 (9.803) out of 10 for Croft Dene is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.803 for Croft Dene is calculated as follows: ( (171 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 208 Ratings = 4.803
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Croft Dene is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2023
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Job Title: Deputy Manager
Antonietta deputises for Mark and ensures our home runs smoothly
Job Title: Business Administrator
Joined: 2024
Allison is a dedicated Administrator at a Croft Dene care home, where she plays a key role in ensuring smooth day-to-day operations.
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