Croft Dene

Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.

My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.

My dad has been made very welcome to the Croft Dene family and is really happy.

My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.

I love how affectionate they are with mum as she misses that from her husband.

Good all round care for my Mom.

My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.

Croft Dene is a lovely care home which we would highly recommend.

I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care you provided to my nana during her last year!

Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!

Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness. Croft Dene's office management and staff could not be more helpful and proactive.

From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft Dene Care Home to any person looking for a home for their loved one.

Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.

Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!

Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.

When I call at the care home to visit my mother, I find the staff kind, considerate, understanding, compassionate and always with a little humour and a twinkle in their eye. Just enough to make the residents feel at home without offending. Nothing seems to be too much trouble. The rooms are spacious and well-kept. My mother is happy here with all her new friends.

From the moment they open the door, the staff have a smile and a welcome. Everyone is pleasant and friendly, always ready to inform me how my mam is. If I have any concerns they check it out thoroughly and let me know the outcome.

I attended a 100th birthday party arranged by the care home for my mum. The party was very well arranged and was greatly enjoyed by both staff and residents.

Fantastic welcome and entertainment. The cake and sparkles were spot on and everyone thoroughly enjoyed themselves. The staff were great with the party and residents. It was great to see all the family and friends celebrating Nan's 100th.

My husband had a lovely 102nd birthday organised by the home.