
From the moment they open the door, the staff have a smile and a welcomeAnn E(Daughter of Resident/Service User)

Every member of the team is always so welcoming and warm.Lauren G(Granddaughter of Resident/Service User)


From the moment they open the door, the staff have a smile and a welcomeAnn E(Daughter of Resident/Service User)

Every member of the team is always so welcoming and warm.Lauren G(Granddaughter of Resident/Service User)


Croft Dene Care Home is located in the Wallsend area of North Tyneside and provides general and dementia residential care in a warm and supportive environment. All rooms are en suite, and residents can enjoy a range of comfortable communal spaces, including two lounges, an on-site coffee shop, and a bright conservatory area.
The home carries out a robust pre-admission assessment prior to admission, and all residents receive personalised care plans...
Care Provided by Croft Dene
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are determined based on the individual assessment.
The price(s) shown are provided by the care home. Contact Croft Dene for full pricing details and T&Cs.
Contact Croft Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Kara Healthcare
- Private Owned
Person in charge
- Clare Robson (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2022
- Number of floors: 1
Room Information
- Single Rooms (43)
- Single Rooms with ensuite Wet Room (43)
Visiting
- Thank you for requesting a tour of Kara Healthcare! The team are looking forward to welcoming you. The tour will last around 30 minutes and can accommodate up to 4 people. They’ll take you through the care home, showing you the resident rooms, communal spaces, and the wonderful facilities. You’ll also meet some of the friendly team members and learn about the personalised care they provide. Please arrive 10 minutes early to ensure they can start on time. They can’t wait to meet you, show you around, and answer any questions you may have!
Parking
- The home is pleased to offer convenient off street parking for visitors. If you have any special parking needs, don't hesitate to let the team know in advance, and they’ll be happy to assist you.
Croft Dene Reviews (49)
Croft Dene has a Review Score of 9.8 (9.771) out of 10, based on 27 reviews in the last 2 years.
Over all time Croft Dene has 49 reviews.
Amazing experience. My nana is there and has had absolutely no problems her entire time there and most definitely the best care home she's been in without a doubt. Every time I go and see her, she's smiling and laughing and just always looks happy to be there.
Thank you so much for your wonderful feedback! It's heart warming to know that she's always smiling and enjoying her time with us. Your trust and kind words mean the world to us.
My mam went to Croft Dene in May 2024 after a safeguarding issue with her previous home which had led to a long hospital stay. I can honestly say that Croft Dene have been absolutely fantastic. From the care they provide to my mam, to the communication and kindness they show us as her family. They have plenty of activities for the residents and they go the extra mile with everything, including parties at Halloween, Christmas and making a fuss on her recent birthday. I would like to give exceptional mention to one staff member in particular, who has been one of my main point of contact. Together we created my mam's care plan and it was done with so much attention to detail and catered to meet all of her needs. The new manager has also worked so hard in creating such a wonderful atmosphere and environment for residents and their families. The circumstances around her going to Croft Dene were so upsetting but the home is incredible and I couldn't wish for her to be in better care.
Thank you so much for your heartfelt review. We are so pleased to hear that your mother has received such wonderful care at Croft Dene, and that you've felt supported as a family throughout this journey. It's lovely to know the activities, special occasions, and attention to her care plan have made...
The living and communal areas are all kept clean to the highest of standards.
The food is of an excellent standard and the portions are more than adequate.
My dad has been made very welcome to the Croft Dene family and is really happy.
Thank you so much for your wonderful feedback! We're thrilled to hear that your dad feels so welcomed and happy at Croft Dene. It's great to know that the care, cleanliness, and food have met your expectations. Our team takes great pride in creating a warm and supportive environment, and your kind words are truly appreciated.
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
Thank you so much for sharing such a heartfelt review. We are deeply honoured to have been part of your family's journey, and it's truly rewarding to hear that your mother received excellent care during her time with us. We will always remember your family with warmth and appreciation.
Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their support.
I love how affectionate they are with mum as she misses that from her husband.
Thank you for your heartfelt review. We're so glad to hear that you feel reassured knowing your mum is receiving both physical and emotional support from our team. Your kind words about our staff and their affection towards your mum mean a lot to us.
Good all round care for my Mom.
Thank you for your feedback. We're glad to hear your mother is receiving good all-round care from us.
My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.
During her stay there, she was very happy, very comfortable and settled.
The staff are so friendly and approachable and they go above and beyond at all times. Her care was always fantastic till the very end and they were so compassionate and treated her with dignity - she was in very safe hands for which we were so very grateful.
Croft Dene is a lovely care home which we would highly recommend.
Thank you for your review of Croft Dene Care Home. We are glad that our staff were friendly and compassionate, and made a comfortable environment. Your recommendation means a lot to us, and we offer our deepest condolences for your loss.
I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care you provided to my nana during her last year!
Thank you for the review of Croft Dene Care Home. We are glad to hear that our staff were able to provide outstanding care and a welcoming atmosphere.
Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!
Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness. Croft Dene's office management and staff could not be more helpful and proactive.
Thank you so much for the feedback it is always greatly accepted. We hope that we have managed to support you in ironing out the initial issues and are always here to support you as needed.
From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft Dene Care Home to any person looking for a home for their loved one.
Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.
Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!
Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.
When I call at the care home to visit my mother, I find the staff kind, considerate, understanding, compassionate and always with a little humour and a twinkle in their eye. Just enough to make the residents feel at home without offending. Nothing seems to be too much trouble. The rooms are spacious and well-kept. My mother is happy here with all her new friends.
From the moment they open the door, the staff have a smile and a welcome. Everyone is pleasant and friendly, always ready to inform me how my mam is. If I have any concerns they check it out thoroughly and let me know the outcome.
I attended a 100th birthday party arranged by the care home for my mum. The party was very well arranged and was greatly enjoyed by both staff and residents.
Fantastic welcome and entertainment. The cake and sparkles were spot on and everyone thoroughly enjoyed themselves. The staff were great with the party and residents. It was great to see all the family and friends celebrating Nan's 100th.
The home is light and airy and very clean. The staff are kind, generous, spirited and professional. My husband is obviously well looked after and cared for. The phone is always answered promptly.
My husband had a lovely 102nd birthday organised by the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Croft Dene.
There are no upcoming events for Croft Dene.
Awards / Recognitions (30)
- 13 Mar 2026Recipient: Kara Healthcare
- 13 Mar 2026Recipient: Kara Healthcare
- 13 Mar 2026Recipient: Kara Healthcare
Accreditations
There are no accreditations posted yet for Croft Dene.
Meet the Team (2)

Antonietta is the Deputy Manager, playing a vital role in ensuring the home runs smoothly and consistently, supporting both residents and the team to maintain high standards of care.

Clare is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Clare leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Dene to verify any information. View our terms and conditions. Croft Dene has an Enhanced Service -more info.