Croft Dene

Threap Gardens, Off Simonside Avenue, Wallsend NE28 7HT
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9.8 46 Reviews
  • Croft Dene, Wallsend
Here is a revised version with the additional details smoothly integrated and improved flow and clarity throughout:

Croft Dene Care Home is located in the Wallsend area of North Tyneside and provides general and dementia residential care in a warm and supportive environment. All rooms are en suite, and residents can enjoy a range of comfortable communal spaces, including two lounges, an on-site coffee shop, and a bright conservatory area.

The home carries out a robust pre-admission assessment prior to admission, and all residents receive personalised care plans that are reviewed and updated monthly, or as required. Residents and their families are actively encouraged to be involved in care planning, with formal care reviews held every six months.

A wide variety of social and outdoor activities is offered as part of the home’s commitment to improving the physical and mental wellbeing of older people in long-term care.

The location benefits from convenient transport links, including regular bus routes, and is close to several historical attractions, such as a Roman Fort. The Silverlink Shopping Centre and Royal Quays are also nearby, and organised trips can be arranged upon request.
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Care Provided by Croft Dene

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1195 – £1295
  • RESPITE Self-Funded Residential Care: £1150 – £1249
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1350

The fees are determined based on the individual assessment.

These prices are only a guideline, please contact Croft Dene to find out the exact price for your requirements.

Contact Croft Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croft Dene to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Clare Robson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Thank you for requesting a tour of Kara Healthcare! The team are looking forward to welcoming you. The tour will last around 30 minutes and can accommodate up to 4 people. They’ll take you through the care home, showing you the resident rooms, communal spaces, and the wonderful facilities. You’ll also meet some of the friendly team members and learn about the personalised care they provide. Please arrive 10 minutes early to ensure they can start on time. They can’t wait to meet you, show you around, and answer any questions you may have!

Parking

  • The home is pleased to offer convenient off street parking for visitors. If you have any special parking needs, don't hesitate to let the team know in advance, and they’ll be happy to assist you.

Croft Dene Reviews (46)

9.8

Croft Dene has a Review Score of 9.8 (9.753) out of 10, based on 24 reviews in the last 2 years.
Over all time Croft Dene has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Croft Dene
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Total of 46, showing 21-40
Review from Clare H (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam moved into Croft Dene in July 2022 and received excellent care until she passed away in December 2024. The staff have got to know us all as a family and supported my dad, who visited mam every day. They also looked after his well being and made him so welcome. We are so thankful for the compassion
shown to both of my parents. We as a family shared many happy moments in Croft Dene; music and singing, cakes for birthdays, Valentines meals and Sunday lunches for mam and dad, afternoon tea for Mothers Day etc.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for sharing such a heartfelt review. We are deeply honoured to have been part of your family's journey, and it's truly rewarding to hear that your mother received excellent care during her time with us. We will always remember your family with warmth and appreciation.
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Review from Carole P (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel reassured when I'm not with my mum that the staff not only look after mum's physical needs but also support her emotionally, especially after the death of my dad 2 months ago.
Manager, senior care staff involve me in mum's care and are very approachable. I could not cope without their support.
I
love how affectionate they are with mum as she misses that from her husband.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you for your heartfelt review. We're so glad to hear that you feel reassured knowing your mum is receiving both physical and emotional support from our team. Your kind words about our staff and their affection towards your mum mean a lot to us.
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Review from E M (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good all round care for my Mom.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you for your feedback. We're glad to hear your mother is receiving good all-round care from us.
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Review from Colin C (Brother-in-law of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother-in-law is 94 and is well cared for in Croft Dene. We find the staff always go the extra mile to be helpful because we live 300 miles away - we are so grateful for the help the staff give. We telephone each day and the staff are happy to speak to me and give me a daily update.
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Review from D B (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam was a resident at Croft Dene for two and a half years before her recent passing.
During her stay there, she was very happy, very comfortable and settled.
The staff are so friendly and approachable and they go above and beyond at all times. Her care was always fantastic till the very end and
they were so compassionate and treated her with dignity - she was in very safe hands for which we were so very grateful.
Croft Dene is a lovely care home which we would highly recommend.
Reply from Jo Reynolds, Marketing Assistant at Croft DeneThank you for your review of Croft Dene Care Home. We are glad that our staff were friendly and compassionate, and made a comfortable environment. Your recommendation means a lot to us, and we offer our deepest condolences for your loss.
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Review from Lauren G (Granddaughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank all of the staff at Croft Dene Care Home for the outstanding care which was provided to my nana. She moved to Croft Dene in 2023 and she was so well cared for and you could see how happy she was there. Every member of the team is always so welcoming and warm. Thank you all for the care
you provided to my nana during her last year!
Reply from Jo Reynolds, Marketing Assistant at Croft DeneThank you for the review of Croft Dene Care Home. We are glad to hear that our staff were able to provide outstanding care and a welcoming atmosphere.
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Review from Veronica F (Sister of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very caring and approachable. Coffee morning on Thursday last went really well and everyone seemed to enjoy - our family certainly did! Thank you to everyone caring for our sister - keep up the good work!
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Review from Edward H (Husband of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I and my family have been very pleased with our experience with Croft Dene. The staff have been excellent in their kindness of care. However, the communication with the main office regarding invoicing and financial awareness/communication has a lot to be desired. Communication and customer awareness.
Croft Dene's office management and staff could not be more helpful and proactive.
Reply from Clare Robson, Home Manager at Croft DeneThank you so much for the feedback it is always greatly accepted. We hope that we have managed to support you in ironing out the initial issues and are always here to support you as needed.
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Review from Bryan A (Son of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the senior management down, there us a culture of care, sympathy and dignity displayed towards residents. My father was a resident for several months before he passed away (18/02/02023) and it was apparent that he was held in the highest esteem by all staff. Will not hesitate to recommend Croft
Dene Care Home to any person looking for a home for their loved one.
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Review from A F (Grandson of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had an excellent Valentine's meal organised by the care home. We all had a brilliant time and didn't have to lift a finger. Staff are always very helpful and caring.
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Review from Sharon M (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very pleased to do this review, as a lot of care homes get bad press. I have found Croft Dene to be very supportive and very friendly toward my mam, who sometimes can be a handful. When my mam fell ill last month, they got her the help she needed from her GP and even called the paramedics to check
her over. The one staff has looked after my mam since. Plus, they keep the family up to date on Mam's progress. We couldn't ask any more of the staff and would like to take this opportunity to say - thank you!
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Review from Jennifer A (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely friendly and helpful not only towards my mother but also towards me (her daughter). Mum seems to be getting more used to things day by day. Thank you for caring for my mother.
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Review from C G (Son of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I call at the care home to visit my mother, I find the staff kind, considerate, understanding, compassionate and always with a little humour and a twinkle in their eye. Just enough to make the residents feel at home without offending. Nothing seems to be too much trouble. The rooms are spacious
and well-kept. My mother is happy here with all her new friends.
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Review from Ann E (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment they open the door, the staff have a smile and a welcome. Everyone is pleasant and friendly, always ready to inform me how my mam is. If I have any concerns they check it out thoroughly and let me know the outcome.
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Review from Alan S (Son of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended a 100th birthday party arranged by the care home for my mum. The party was very well arranged and was greatly enjoyed by both staff and residents.
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Review from Ewan S (Grandson of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic welcome and entertainment. The cake and sparkles were spot on and everyone thoroughly enjoyed themselves. The staff were great with the party and residents. It was great to see all the family and friends celebrating Nan's 100th.
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Review from Frances A (Wife of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice family feel. I am always made to feel welcome.
The home is light and airy and very clean. The staff are kind, generous, spirited and professional. My husband is obviously well looked after and cared for. The phone is always answered promptly.
My husband had a lovely 102nd birthday organised
by the home.
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Review from Allison H (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a resident in the dementia residential section of Croft Dene Care Home two months ago. The staff at Croft Dene have been excellent in making her feel welcome and helping her to settle in. I have found all of the employees including the managers, administration, carers and domestic staff
to be very friendly, attentive and caring to both the residents and their families. The deputy manager and senior carer ensured they understood my mum's medical history, her food and drink preferences and who her key family members were. Croft Dene has enabled me to personalize her room so it feels homely and familiar and there is a lovely, lively atmosphere in the home. Since she has been at Croft Dene, my mum has become more mobile and sociable, she has been eating better and most importantly she has not had any falls or accidents. We are very happy with the level of care my mum is getting and would recommend Croft Dene to others.
Reply from Sandra Carr, Operations Director at Croft DeneMany thanks for taking the time to complete the feedback, regards.
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Review from J M (Wife of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a family, we are so pleased with the care my husband receives. It was his birthday recently, the home has been in lockdown, so staff went out of their way to give him a great day; they also send me videos of him opening his cards and present and him blowing out candles on his cake.
Reply from Sandra Carr, Operations Director at Croft DeneMany thanks for taking the time to complete the feedback.
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Review from Sylvia B (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The complications my mother has with dementia and having a stoma, which Mam still does not know she has, has been very challenging but the staff here at Croft Dene Care Home have done everything I have asked for in keeping Mam clean, well looked after, fed and most of all safe.
That is all I can ask
of them. I am so glad I chose this care home for my mam.
Reply from Sandra Carr, Operations Director at Croft DeneMany thanks for taking the time to answer the review
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Croft Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Croft Dene is calculated as follows: ( (220 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 279 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Dene is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (2)

No image found

Antonietta Claveria

Job Title: Deputy Manager

Antonietta is the Deputy Manager, playing a vital role in ensuring the home runs smoothly and consistently, supporting both residents and the team to maintain high standards of care.

Clare

Clare Robson

Job Title: Home Manager Joined: 2025

Clare is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Clare leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Dene to verify any information. View our terms and conditions. Croft Dene has an Enhanced Service - more info.