Croft Dene

Threap Gardens, Off Simonside Avenue, Wallsend NE28 7HT
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9.8 46 Reviews
  • Croft Dene, Wallsend
Here is a revised version with the additional details smoothly integrated and improved flow and clarity throughout:

Croft Dene Care Home is located in the Wallsend area of North Tyneside and provides general and dementia residential care in a warm and supportive environment. All rooms are en suite, and residents can enjoy a range of comfortable communal spaces, including two lounges, an on-site coffee shop, and a bright conservatory area.

The home carries out a robust pre-admission assessment prior to admission, and all residents receive personalised care plans that are reviewed and updated monthly, or as required. Residents and their families are actively encouraged to be involved in care planning, with formal care reviews held every six months.

A wide variety of social and outdoor activities is offered as part of the home’s commitment to improving the physical and mental wellbeing of older people in long-term care.

The location benefits from convenient transport links, including regular bus routes, and is close to several historical attractions, such as a Roman Fort. The Silverlink Shopping Centre and Royal Quays are also nearby, and organised trips can be arranged upon request.
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Care Provided by Croft Dene

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Residential Dementia Care: £1195 – £1295
  • RESPITE Self-Funded Residential Care: £1150 – £1249
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1350

The fees are determined based on the individual assessment.

These prices are only a guideline, please contact Croft Dene to find out the exact price for your requirements.

Contact Croft Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croft Dene to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Clare Robson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (43)

Visiting

  • Thank you for requesting a tour of Kara Healthcare! The team are looking forward to welcoming you. The tour will last around 30 minutes and can accommodate up to 4 people. They’ll take you through the care home, showing you the resident rooms, communal spaces, and the wonderful facilities. You’ll also meet some of the friendly team members and learn about the personalised care they provide. Please arrive 10 minutes early to ensure they can start on time. They can’t wait to meet you, show you around, and answer any questions you may have!

Parking

  • The home is pleased to offer convenient off street parking for visitors. If you have any special parking needs, don't hesitate to let the team know in advance, and they’ll be happy to assist you.

Croft Dene Reviews (46)

9.8

Croft Dene has a Review Score of 9.8 (9.753) out of 10, based on 24 reviews in the last 2 years.
Over all time Croft Dene has 46 reviews.

Overall Experience
  • 35
  • 10
  • 1
  • 0
  • 0
Date Published
  • 46
  • 10
  • 13
  • 24
  • 22
Reviewer Connection to Croft Dene
  • 16
  • 10
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Shirley M (Sister of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The title 'care home' is 5-star appropriate. 'Care' to my sister and observed to other residents, with empathy, patience, appropriate humour shared, to name but a few reasons of 'care'. 'Home' as staff respecting it is the residents' 'home' for which witnessed all possible is provided to ensure residents
feel comfortable, safe, happy to live at their home. My family and myself are now able to sleep at night knowing my sister is well cared for.
Reply from Sandra Carr, Operations Director at Croft DeneMany thanks for taking the time to complete the feedback, it is good to hear such positive feedback.
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Review from Amna H (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to this home for 5 weeks and she was very reluctant to come in. The manager and carers made my mum feel very welcome and looked after her very well during her stay. Due to the pandemic, there were extra cleaning and safety measures in place however we always felt welcomed and we could
contact our mum through VideoCall and visit the home through the visiting pods, which is such a great idea.
Croft Dene catered for my mum's special dietary needs, there was plenty of choice and she enjoyed the food they served.
She was staying in over the Christmas break and there was plenty of activities and joy to keep my mum and her new friend busy and happy.
I would personally like to say a big thank you for caring for my mum.
Best wishes.
Reply from Sandra Carr, Operations Director at Croft DeneMany thanks for your comments, it is good to get such positive feedback.
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Review from S T (Son of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident in Croft Dene after suffering a tall in her previous care home which resulted in a fractured hip. Due to Covid restrictions, I was unable to visit mum inside the care home but it was obvious that she was being well looked after. Thanks to the staff for the dignity mum was given during
her final days.
Reply from Sandra Carr, Head of Operations at Croft DeneMany thanks for taking the time to complete the feedback card it is most appreciated.
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Review from Doreen H (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident of this care home for the last nine years, he has quite demanding needs, the staff, as far as I can see, have always done their very best for him.
2020 has been an awful year, with no visits allowed since March, but I can honestly say I have not been worried, as I know
he has been looked after during this awful pandemic.
Thank you to all the staff for your years of hard work, especially these last few months!
Reply from Sandra Carr, Operaitons Director at Croft DeneMany thanks for taking the time to complete the review, it is most appreciated.
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Review from Cheryl C (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is a hidden little gem. I phoned Croft Dene up asking for information about the home, spoke to a very nice lady who offered me a look around and I took the offer up on the same day. I was amazed with the facilities, it was beautifully decorated throughout and all the bedrooms with own
en-suite. All the staff were all very nice and caring and nothing was any bother. I am pleased to leave my mum here.
Reply from Sandra Carr, Head of Operations at Croft DeneThank you for taking the time to complete the feedback. All feedback is noted and shared with the team.
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Review from K R (Son of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I sometimes feel the resident is just 'left' and at times looks uncomfortable and also could do with a shower.
No kettle in the kitchen and not allowed to eat food in the dayroom. Mother loves a cup of tea, as do a few others.
Not even seen or sure if there is a tea trolley anymore. It is the resident's
home after all and she pays for it - it needs home comforts.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Croft Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Croft Dene is calculated as follows: ( (220 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 279 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Dene is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

Meet the Team (2)

No image found

Antonietta Claveria

Job Title: Deputy Manager

Antonietta is the Deputy Manager, playing a vital role in ensuring the home runs smoothly and consistently, supporting both residents and the team to maintain high standards of care.

Clare

Clare Robson

Job Title: Home Manager Joined: 2025

Clare is a passionate and dedicated Care Home Manager, committed to delivering outstanding, person-centred care. Through strong, values-led leadership, she creates a safe, supportive, and enriching environment where residents feel safe and respected and where teams are encouraged to grow, thrive, and deliver their very best in care. Clare leads with integrity, compassion, and high standards, ensuring the home is a place where people are truly cared for and supported to live well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Dene to verify any information. View our terms and conditions. Croft Dene has an Enhanced Service - more info.