Submit a Review for Southborough
12/14 Langley Avenue, Surbiton, KT6 6QL
View full details of SouthboroughLatest Reviews for Southborough
30 April 2026
I was impressed with the warm welcoming and caring from the staff. We were always made welcome and staff showed attentiveness during every visit. They also kindly allowed us to have a memorial at the care home, which they caringly arranged and created a lovely afternoon. It's certainly a special
nursing home.
27 April 2026
Since my father come to Southborough Nursing home he has been very happy. The staff are amazing everyone I speak to them all, they are so caring, kind, and when I leave my father at night time I know he is in safe hands and I don't have to worry. They meet my dad's needs to what he needs at the time
as they are changing all the time as he has brain cancer. I am so pleased he is at Southborough. Thank you so much.
22 April 2026
My dad was at Southborough from April 2025 until December 2025 when he passed away. The staff at Soutborough are what make it. Dad was treated with care, compassion, and dignity throughout his time at Southborough. When dad passed away, we asked if we could have a memorial event at Southborough
which, despite being incredibly busy, the manager and lifestyle lead agreed to do. Dad's memorial was a lovely event which our family will remember forever- and we are grateful to the team for all of their help and support.
20 April 2026
Staff were very informative and caring. We felt that our relative was in safe hands. Patient was helped in hospice care to pass away peacefully. Residents were kept informed over phone. Dignity of care. Patient encouraged to join in activities. Friendly atmosphere at the home.
09 April 2026
My husband was here and was treated very well. Everyone was very pleasant. We felt welcome. Happy with everyone and everything here.
16 February 2026
The staff at Southborough have been nothing short of amazing. Mum arrived very distressed, not eating and struggling with her dementia diagnosis. Since arriving, she is a different person. Happy, engaging and eating- the best she has been. Staff are kind, caring and compassionate and go above and
beyond. Thank you!
29 January 2026
My mother has been at Southborough Nursing Home for one year now. We as a family are so pleased and happy with mums care. She has gained weight as she now eats. She looks so much better. I have regular contact from the home, I'm so happy about this, and nice video calls of mum singing, something she
didn't do before. All the staff are so helpful and friendly and caring its so reassuring mums is in a good home.
28 January 2026
During her 3 month stay in Southborough Nursing Home Mum received outstanding care from compassionate, friendly and professional staff. The entire team was instrumental in ensuring that her welfare was given priority and her changing needs were always anticipated and addressed accordingly. Futher,
the staff and management went out of their way to ensure that us as family were made to feel welcome, included and supported. Many thanks go to everyone involved.
28 August 2025
My husband has been at Southborough Nursing Home for just over 18 months now! All the staff are just wonderful!!! They all go that extra mile to ensure thst he is well cared for, encourage and look after him, for which we are so grateful! We as a family are so blessed that he is comfortable and as
happy as he can be!
11 June 2025
Dad spent the last months of his life at Southborough after an initial failed previous placement at another home. We are so grateful that he was there. The staff treated him and us as special and they were all so kind, compassionate, approachable, communicative. He was always clean and well
presented even though his dementia behaviour must have made this difficult. His room was always clean too.
We have such fond memories of Southborough even though Dad passed away there - he could not have been at a better more supportive home. The events coordinator made such an effort for him, and all staff looked after him so well. His palliative care was so careful and considerate and thorough. Thank you all so much - you can't underestimate how important it is that families can look back on this experience when loved ones pass away - your job is SO important and makes such a huge difference I hope you know that.
08 May 2025
This is such a lovely nursing home. I have had family in 4 different homes over the years and this is by far the best. The residents always seem so happy and the staff do lots with them. The staff are always happy, friendly and caring and they care for the residents goes above and beyond. The staff
are always friendly and helpful to the visitors and familys of the residents and always make them feel welcome. Amazing home and amazing staff.
24 April 2025
My partner of 28 years passed away last October after spending just over the last year if his life at Southborough. This was the 3rd time that we had moved him from the previous 2 homes that were fit for nothing! From the first moment my family and I stepped inside Southborough, we were so impressed
by the facilities, the caring and kindness of the wonderful staff. Top quality, I would describe it as. The food was wonderful, cleanliness, the laundry was very good. The entertainment was carried out at a top quality. I refer to the staff there as my friends whom I will always be grateful to for their caring and kindness. Can't thank them enough.
24 April 2025
Southborough Nursing Home is a lovely warm friendly place to be, both for the resident and the family. My Aunt has settled in there over the last 20 months and has absolutely thrived. She treats the nursing staff like her family and vice versa. When I visit I feel as if the whole place is hugging me
and welcoming me in with so much warmth and love. I'm pretty sure this is how my dear aunt feels, too. I'm grateful that her later years in life are spent in the safety and love of this nursing home.
22 April 2025
Mum has been a resident of Southborough for 2 1/2 years and is coming to the end of her dementia journey. The care, support and respect she is being surrounded by is so valuable and is what we have come to expect and truly appreciate. Southborough is her extended family and to be with her at this
time where she has been so happy and cared for. He's wonderful. The support we have been given has also been appreciated and is a service and caring approach that will inform my fond memories of our time here. Thank you.
01 April 2025
Amazing and compassionate care for our dad. So supportive, caring and compassionate towards the family at such a difficult time.
Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad.
You all made such a difficult time more management and it is
deeply appreciated.
01 April 2025
I have been visiting my friend for two and a half years and I have always been treated with the greatest respect. My friend is settled in here which is great.
The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
01 April 2025
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
26 March 2025
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of
Activities, who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
24 March 2025
Very good service. Helps residents to relax and enjoy themselves.
24 March 2025
As a friend of a service user, it is incredibly fulfilling to see that my friend is receiving the care and support they need in a safe, clean, and nurturing environment. The commitment of the staff to maintaining a high standard of care is evident in the way they interact with the residents, always
prioritizing their well-being, dignity, and independence.
It is reassuring to know that the staff not only provide essential support but also foster an atmosphere where my friend can live as independently as possible. They encourage personal growth, decision-making, and autonomy while remaining attentive to individual needs. Their approach balances guidance with respect, allowing my friend to develop essential life skills and confidence in managing daily tasks.
Additionally, the environment itself is well-maintained, reflecting the dedication of the staff to cleanliness and safety.
Latest Reviews for Southborough
30 April 2026
I was impressed with the warm welcoming and caring from the staff. We were always made welcome and staff showed attentiveness during every visit. They also kindly allowed us to have a memorial at the care home, which they caringly arranged and created a lovely afternoon. It's certainly a special
nursing home.
27 April 2026
Since my father come to Southborough Nursing home he has been very happy. The staff are amazing everyone I speak to them all, they are so caring, kind, and when I leave my father at night time I know he is in safe hands and I don't have to worry. They meet my dad's needs to what he needs at the time
as they are changing all the time as he has brain cancer. I am so pleased he is at Southborough. Thank you so much.
22 April 2026
My dad was at Southborough from April 2025 until December 2025 when he passed away. The staff at Soutborough are what make it. Dad was treated with care, compassion, and dignity throughout his time at Southborough. When dad passed away, we asked if we could have a memorial event at Southborough
which, despite being incredibly busy, the manager and lifestyle lead agreed to do. Dad's memorial was a lovely event which our family will remember forever- and we are grateful to the team for all of their help and support.
20 April 2026
Staff were very informative and caring. We felt that our relative was in safe hands. Patient was helped in hospice care to pass away peacefully. Residents were kept informed over phone. Dignity of care. Patient encouraged to join in activities. Friendly atmosphere at the home.
09 April 2026
My husband was here and was treated very well. Everyone was very pleasant. We felt welcome. Happy with everyone and everything here.
16 February 2026
The staff at Southborough have been nothing short of amazing. Mum arrived very distressed, not eating and struggling with her dementia diagnosis. Since arriving, she is a different person. Happy, engaging and eating- the best she has been. Staff are kind, caring and compassionate and go above and
beyond. Thank you!
29 January 2026
My mother has been at Southborough Nursing Home for one year now. We as a family are so pleased and happy with mums care. She has gained weight as she now eats. She looks so much better. I have regular contact from the home, I'm so happy about this, and nice video calls of mum singing, something she
didn't do before. All the staff are so helpful and friendly and caring its so reassuring mums is in a good home.
28 January 2026
During her 3 month stay in Southborough Nursing Home Mum received outstanding care from compassionate, friendly and professional staff. The entire team was instrumental in ensuring that her welfare was given priority and her changing needs were always anticipated and addressed accordingly. Futher,
the staff and management went out of their way to ensure that us as family were made to feel welcome, included and supported. Many thanks go to everyone involved.
28 August 2025
My husband has been at Southborough Nursing Home for just over 18 months now! All the staff are just wonderful!!! They all go that extra mile to ensure thst he is well cared for, encourage and look after him, for which we are so grateful! We as a family are so blessed that he is comfortable and as
happy as he can be!
11 June 2025
Dad spent the last months of his life at Southborough after an initial failed previous placement at another home. We are so grateful that he was there. The staff treated him and us as special and they were all so kind, compassionate, approachable, communicative. He was always clean and well
presented even though his dementia behaviour must have made this difficult. His room was always clean too.
We have such fond memories of Southborough even though Dad passed away there - he could not have been at a better more supportive home. The events coordinator made such an effort for him, and all staff looked after him so well. His palliative care was so careful and considerate and thorough. Thank you all so much - you can't underestimate how important it is that families can look back on this experience when loved ones pass away - your job is SO important and makes such a huge difference I hope you know that.
08 May 2025
This is such a lovely nursing home. I have had family in 4 different homes over the years and this is by far the best. The residents always seem so happy and the staff do lots with them. The staff are always happy, friendly and caring and they care for the residents goes above and beyond. The staff
are always friendly and helpful to the visitors and familys of the residents and always make them feel welcome. Amazing home and amazing staff.
24 April 2025
My partner of 28 years passed away last October after spending just over the last year if his life at Southborough. This was the 3rd time that we had moved him from the previous 2 homes that were fit for nothing! From the first moment my family and I stepped inside Southborough, we were so impressed
by the facilities, the caring and kindness of the wonderful staff. Top quality, I would describe it as. The food was wonderful, cleanliness, the laundry was very good. The entertainment was carried out at a top quality. I refer to the staff there as my friends whom I will always be grateful to for their caring and kindness. Can't thank them enough.
24 April 2025
Southborough Nursing Home is a lovely warm friendly place to be, both for the resident and the family. My Aunt has settled in there over the last 20 months and has absolutely thrived. She treats the nursing staff like her family and vice versa. When I visit I feel as if the whole place is hugging me
and welcoming me in with so much warmth and love. I'm pretty sure this is how my dear aunt feels, too. I'm grateful that her later years in life are spent in the safety and love of this nursing home.
22 April 2025
Mum has been a resident of Southborough for 2 1/2 years and is coming to the end of her dementia journey. The care, support and respect she is being surrounded by is so valuable and is what we have come to expect and truly appreciate. Southborough is her extended family and to be with her at this
time where she has been so happy and cared for. He's wonderful. The support we have been given has also been appreciated and is a service and caring approach that will inform my fond memories of our time here. Thank you.
01 April 2025
Amazing and compassionate care for our dad. So supportive, caring and compassionate towards the family at such a difficult time.
Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad.
You all made such a difficult time more management and it is
deeply appreciated.
01 April 2025
I have been visiting my friend for two and a half years and I have always been treated with the greatest respect. My friend is settled in here which is great.
The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
01 April 2025
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
26 March 2025
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of
Activities, who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
24 March 2025
Very good service. Helps residents to relax and enjoy themselves.
24 March 2025
As a friend of a service user, it is incredibly fulfilling to see that my friend is receiving the care and support they need in a safe, clean, and nurturing environment. The commitment of the staff to maintaining a high standard of care is evident in the way they interact with the residents, always
prioritizing their well-being, dignity, and independence.
It is reassuring to know that the staff not only provide essential support but also foster an atmosphere where my friend can live as independently as possible. They encourage personal growth, decision-making, and autonomy while remaining attentive to individual needs. Their approach balances guidance with respect, allowing my friend to develop essential life skills and confidence in managing daily tasks.
Additionally, the environment itself is well-maintained, reflecting the dedication of the staff to cleanliness and safety.