
My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)

Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)

a lovely garden and a great menuAnna A(Daughter of Resident/Service User)

My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)

Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)

a lovely garden and a great menuAnna A(Daughter of Resident/Service User)

Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.
The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden....
Care Provided by Southborough
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.
Contact Southborough to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Kamal Gill (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (1)
Southborough Reviews (82)
Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 82 reviews.
Such a well run, caring, efficient place . With really nice fun staff . Nothing is too much trouble
I was impressed with the warm welcoming and caring from the staff. We were always made welcome and staff showed attentiveness during every visit. They also kindly allowed us to have a memorial at the care home, which they caringly arranged and created a lovely afternoon. It's certainly a special nursing home.
Since my father come to Southborough Nursing home he has been very happy. The staff are amazing everyone I speak to them all, they are so caring, kind, and when I leave my father at night time I know he is in safe hands and I don't have to worry. They meet my dad's needs to what he needs at the time as they are changing all the time as he has brain cancer. I am so pleased he is at Southborough. Thank you so much.
My dad was at Southborough from April 2025 until December 2025 when he passed away. The staff at Soutborough are what make it. Dad was treated with care, compassion, and dignity throughout his time at Southborough. When dad passed away, we asked if we could have a memorial event at Southborough which, despite being incredibly busy, the manager and lifestyle lead agreed to do. Dad's memorial was a lovely event which our family will remember forever- and we are grateful to the team for all of their help and support.
Staff were very informative and caring. We felt that our relative was in safe hands. Patient was helped in hospice care to pass away peacefully. Residents were kept informed over phone. Dignity of care. Patient encouraged to join in activities. Friendly atmosphere at the home.
My husband was here and was treated very well. Everyone was very pleasant. We felt welcome. Happy with everyone and everything here.
Thank you for the kind words and five-stars. We are delighted to learn that you felt welcomed, and are happy with the staff and the home she is a part of at Southborough.
The staff at Southborough have been nothing short of amazing. Mum arrived very distressed, not eating and struggling with her dementia diagnosis. Since arriving, she is a different person. Happy, engaging and eating- the best she has been. Staff are kind, caring and compassionate and go above and beyond. Thank you!
We're delighted with the progress your mum has made during her time with us, and that she has settled in so well to life at Southborough. We appreciate you taking the time to write us a review, thank you.
My mother has been at Southborough Nursing Home for one year now. We as a family are so pleased and happy with mums care. She has gained weight as she now eats. She looks so much better. I have regular contact from the home, I'm so happy about this, and nice video calls of mum singing, something she didn't do before. All the staff are so helpful and friendly and caring its so reassuring mums is in a good home.
We're delighted with how well your mum has settled in to life at Southborough, and how much she's enjoying her time here. We're also glad that we've been able to offer you some reassurance and eased some worry for you. Thank you for taking the time to write us a review, and please just let us know if there is ever anything more we can do to help.
During her 3 month stay in Southborough Nursing Home Mum received outstanding care from compassionate, friendly and professional staff. The entire team was instrumental in ensuring that her welfare was given priority and her changing needs were always anticipated and addressed accordingly. Futher, the staff and management went out of their way to ensure that us as family were made to feel welcome, included and supported. Many thanks go to everyone involved.
It was an honour to have your mum with us, and we're glad that you felt welcome here too. Thank you for taking the time to write us a review - we really do appreciate it, and if there is ever anything more we can do for your family, just let us know.
My husband has been at Southborough Nursing Home for just over 18 months now! All the staff are just wonderful!!! They all go that extra mile to ensure thst he is well cared for, encourage and look after him, for which we are so grateful! We as a family are so blessed that he is comfortable and as happy as he can be!
Thank you for your thoughtful words about Southborough Nursing Home. We are so pleased to know that your husband feels well cared for and supported, and that you and your family feel reassured by the efforts of the team. It means a great deal to us that you see the dedication and encouragement shown each day, and we are truly grateful for your kind recognition.
We have such fond memories of Southborough even though Dad passed away there - he could not have been at a better more supportive home. The events coordinator made such an effort for him, and all staff looked after him so well. His palliative care was so careful and considerate and thorough. Thank you all so much - you can't underestimate how important it is that families can look back on this experience when loved ones pass away - your job is SO important and makes such a huge difference I hope you know that.
Thank you for sharing such a moving and heartfelt tribute to your dad's time at Southborough. It's incredibly touching to know he was made to feel cared for, respected and supported in his final months, and that your family felt the same warmth and compassion. Your words are a powerful reminder of why we do what we do, and they will mean so much to every member of the team.
This is such a lovely nursing home. I have had family in 4 different homes over the years and this is by far the best. The residents always seem so happy and the staff do lots with them. The staff are always happy, friendly and caring and they care for the residents goes above and beyond. The staff are always friendly and helpful to the visitors and familys of the residents and always make them feel welcome. Amazing home and amazing staff.
Thank you so much for your kind words. We're truly touched to hear that Southborough Nursing Home stands out among your experiences, and it means the world to us to know that both residents and their families feel happy, cared for, and welcome. Your feedback is a real encouragement to our dedicated team.
My partner of 28 years passed away last October after spending just over the last year if his life at Southborough. This was the 3rd time that we had moved him from the previous 2 homes that were fit for nothing! From the first moment my family and I stepped inside Southborough, we were so impressed by the facilities, the caring and kindness of the wonderful staff. Top quality, I would describe it as. The food was wonderful, cleanliness, the laundry was very good. The entertainment was carried out at a top quality. I refer to the staff there as my friends whom I will always be grateful to for their caring and kindness. Can't thank them enough.
On behalf of the Southborough Nursing Home team, we would like to thank you for your wonderful feedback. We're delighted to hear that your partner received such great care here, and we appreciate your kind words regarding our dedicated team. We are very sorry for your loss, and we hope we made your...
Southborough Nursing Home is a lovely warm friendly place to be, both for the resident and the family. My Aunt has settled in there over the last 20 months and has absolutely thrived. She treats the nursing staff like her family and vice versa. When I visit I feel as if the whole place is hugging me and welcoming me in with so much warmth and love. I'm pretty sure this is how my dear aunt feels, too. I'm grateful that her later years in life are spent in the safety and love of this nursing home.
Thank you, for your positive comments regarding our home and colleagues at Southborough Nursing Home. We're happy to hear that your aunt is receiving great care and has formed such a great bond with our team. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
Mum has been a resident of Southborough for 2 1/2 years and is coming to the end of her dementia journey. The care, support and respect she is being surrounded by is so valuable and is what we have come to expect and truly appreciate. Southborough is her extended family and to be with her at this time where she has been so happy and cared for. He's wonderful. The support we have been given has also been appreciated and is a service and caring approach that will inform my fond memories of our time here. Thank you.
Thank you for sharing such a heartfelt and moving review. We're truly honoured to have been part of your mum's journey and to know that Southborough has felt like an extended family during this time. Your kind words about the care and support mean so much to the whole team. It's a privilege to be there for both your mum and your family, and we're deeply grateful for your trust.
Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad.
You all made such a difficult time more management and it is deeply appreciated.
Thank you so much for your kind words. We are truly grateful for your appreciation and are honoured to have been able to support you and your family during such a difficult time. It means a great deal to us to know that our care and compassion brought comfort to you and your dad. Your heartfelt...
The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
Thank you for your lovely review. It's wonderful to hear that you feel respected and welcomed when visiting your friend, and that they are happy and settled with us. We're especially pleased that you've seen the positive impact of our activities-our team works hard to ensure residents are engaged and fulfilled. Your kind words mean a great deal to us all at Southborough Nursing Home.
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
Thank you for your kind words and for recognising the dedication of our team. It means so much to us to know that your experience over the past two and a half years has been excellent. Your support and appreciation are truly valued by everyone at Southborough Nursing Home. Wishing you and your friend warm regards.
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of Activities, who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
Thank you for your thoughtful and heartfelt review of Southborough Nursing Home. We are delighted to hear that you find our home to be a wonderful and welcoming place, and that the care and dedication of our team bring you comfort. It's especially rewarding to know that the inclusivity of our...
Very good service. Helps residents to relax and enjoy themselves.
Thank you for your kind words about Southborough Nursing Home. We're delighted to hear that our good service helps residents feel relaxed and are able to enjoy their time with us. Your feedback means a lot to our team, who are dedicated to providing compassionate care. If there's anything more we can do, please let us know.
Bed Vacancies
Please contact us for latest vacancies.
News (46) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Southborough.
Meet the Team (1)

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.
I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.
What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.
My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.
Frequently Asked Questions about Southborough
What types of Care is Southborough registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Southborough have?
There are 45 Single Rooms.
What are the Facilities & Services at Southborough?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Southborough to the centre of Surbiton?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southborough to verify any information. View our terms and conditions. Southborough has an Enhanced Service -more info.