Southborough

12/14 Langley Avenue, Surbiton KT6 6QL
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9.7 81 Reviews
  • Southborough, Surbiton
Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden.

There is always something to look forward to and the team aim to cultivate a sense of belonging, ensuring that everyone feels comfortable and supported when in taking part in the meaningful activities.
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Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southborough to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Southborough Reviews (81)

9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Southborough
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Total of 81, showing 1-20
Review from G P (Relative of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed with the warm welcoming and caring from the staff. We were always made welcome and staff showed attentiveness during every visit. They also kindly allowed us to have a memorial at the care home, which they caringly arranged and created a lovely afternoon. It's certainly a special nursing
home.
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Review from Annette L (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father come to Southborough Nursing home he has been very happy. The staff are amazing everyone I speak to them all, they are so caring, kind, and when I leave my father at night time I know he is in safe hands and I don't have to worry. They meet my dad's needs to what he needs at the time
as they are changing all the time as he has brain cancer. I am so pleased he is at Southborough. Thank you so much.
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Review from Dom H (Son of Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Southborough from April 2025 until December 2025 when he passed away. The staff at Soutborough are what make it. Dad was treated with care, compassion, and dignity throughout his time at Southborough. When dad passed away, we asked if we could have a memorial event at Southborough which,
despite being incredibly busy, the manager and lifestyle lead agreed to do. Dad's memorial was a lovely event which our family will remember forever- and we are grateful to the team for all of their help and support.
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Review from P T (Daughter-in-law of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were very informative and caring. We felt that our relative was in safe hands. Patient was helped in hospice care to pass away peacefully. Residents were kept informed over phone. Dignity of care. Patient encouraged to join in activities. Friendly atmosphere at the home.
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Review from Audrey G (Wife of Resident) published on 9 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was here and was treated very well. Everyone was very pleasant. We felt welcome. Happy with everyone and everything here.
Reply from Stuart Lamacraft, on behalf of the team at SouthboroughThank you for the kind words and five-stars. We are delighted to learn that you felt welcomed, and are happy with the staff and the home she is a part of at Southborough.
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Review from Z B (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Southborough have been nothing short of amazing. Mum arrived very distressed, not eating and struggling with her dementia diagnosis. Since arriving, she is a different person. Happy, engaging and eating- the best she has been. Staff are kind, caring and compassionate and go above and beyond.
Thank you!
Reply from Rowen Campbell, on behalf of the team at SouthboroughWe're delighted with the progress your mum has made during her time with us, and that she has settled in so well to life at Southborough. We appreciate you taking the time to write us a review, thank you.
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Review from Lesley S (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Southborough Nursing Home for one year now. We as a family are so pleased and happy with mums care. She has gained weight as she now eats. She looks so much better. I have regular contact from the home, I'm so happy about this, and nice video calls of mum singing, something she
didn't do before. All the staff are so helpful and friendly and caring its so reassuring mums is in a good home.
Reply from Rowen Campbell, on behalf of the team at SouthboroughWe're delighted with how well your mum has settled in to life at Southborough, and how much she's enjoying her time here. We're also glad that we've been able to offer you some reassurance and eased some worry for you. Thank you for taking the time to write us a review, and please just let us know if there is ever anything more we can do to help.
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Review from L T (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During her 3 month stay in Southborough Nursing Home Mum received outstanding care from compassionate, friendly and professional staff. The entire team was instrumental in ensuring that her welfare was given priority and her changing needs were always anticipated and addressed accordingly. Futher, the
staff and management went out of their way to ensure that us as family were made to feel welcome, included and supported. Many thanks go to everyone involved.
Reply from Rowen Campbell, on behalf of the team at SouthboroughIt was an honour to have your mum with us, and we're glad that you felt welcome here too. Thank you for taking the time to write us a review - we really do appreciate it, and if there is ever anything more we can do for your family, just let us know.
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Review from Carol F (Wife of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Southborough Nursing Home for just over 18 months now! All the staff are just wonderful!!! They all go that extra mile to ensure thst he is well cared for, encourage and look after him, for which we are so grateful! We as a family are so blessed that he is comfortable and as
happy as he can be!
Reply from Stuart Lamacraft, On behalf of the team at SouthboroughThank you for your thoughtful words about Southborough Nursing Home. We are so pleased to know that your husband feels well cared for and supported, and that you and your family feel reassured by the efforts of the team. It means a great deal to us that you see the dedication and encouragement shown each day, and we are truly grateful for your kind recognition.
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Review from Tiffany A (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent the last months of his life at Southborough after an initial failed previous placement at another home. We are so grateful that he was there. The staff treated him and us as special and they were all so kind, compassionate, approachable, communicative. He was always clean and well presented
even though his dementia behaviour must have made this difficult. His room was always clean too.
We have such fond memories of Southborough even though Dad passed away there - he could not have been at a better more supportive home. The events coordinator made such an effort for him, and all staff looked after him so well. His palliative care was so careful and considerate and thorough. Thank you all so much - you can't underestimate how important it is that families can look back on this experience when loved ones pass away - your job is SO important and makes such a huge difference I hope you know that.
Reply from Stuart Lamacraft, On behalf of the team at SouthboroughThank you for sharing such a moving and heartfelt tribute to your dad's time at Southborough. It's incredibly touching to know he was made to feel cared for, respected and supported in his final months, and that your family felt the same warmth and compassion. Your words are a powerful reminder of why we do what we do, and they will mean so much to every member of the team.
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Review from R F (Great-Niece of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a lovely nursing home. I have had family in 4 different homes over the years and this is by far the best. The residents always seem so happy and the staff do lots with them. The staff are always happy, friendly and caring and they care for the residents goes above and beyond. The staff
are always friendly and helpful to the visitors and familys of the residents and always make them feel welcome. Amazing home and amazing staff.
Reply from Home Manager, Home Manager at SouthboroughThank you so much for your kind words. We're truly touched to hear that Southborough Nursing Home stands out among your experiences, and it means the world to us to know that both residents and their families feel happy, cared for, and welcome. Your feedback is a real encouragement to our dedicated team.
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Review from J C (Partner of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner of 28 years passed away last October after spending just over the last year if his life at Southborough. This was the 3rd time that we had moved him from the previous 2 homes that were fit for nothing! From the first moment my family and I stepped inside Southborough, we were so impressed
by the facilities, the caring and kindness of the wonderful staff. Top quality, I would describe it as. The food was wonderful, cleanliness, the laundry was very good. The entertainment was carried out at a top quality. I refer to the staff there as my friends whom I will always be grateful to for their caring and kindness. Can't thank them enough.
Reply from Home Manager, Home Manager at SouthboroughOn behalf of the Southborough Nursing Home team, we would like to thank you for your wonderful feedback. We're delighted to hear that your partner received such great care here, and we appreciate your kind words regarding our dedicated team. We are very sorry for your loss, and we hope we made your partner's stay as comfortable as possible. Your lovely comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from C R (Niece of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southborough Nursing Home is a lovely warm friendly place to be, both for the resident and the family. My Aunt has settled in there over the last 20 months and has absolutely thrived. She treats the nursing staff like her family and vice versa. When I visit I feel as if the whole place is hugging me
and welcoming me in with so much warmth and love. I'm pretty sure this is how my dear aunt feels, too. I'm grateful that her later years in life are spent in the safety and love of this nursing home.
Reply from Home Manager, Home Manager at SouthboroughThank you, for your positive comments regarding our home and colleagues at Southborough Nursing Home. We're happy to hear that your aunt is receiving great care and has formed such a great bond with our team. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from A B (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Southborough for 2 1/2 years and is coming to the end of her dementia journey. The care, support and respect she is being surrounded by is so valuable and is what we have come to expect and truly appreciate. Southborough is her extended family and to be with her at this time
where she has been so happy and cared for. He's wonderful. The support we have been given has also been appreciated and is a service and caring approach that will inform my fond memories of our time here. Thank you.
Reply from Stuart Lamacraft, Marketing at SouthboroughThank you for sharing such a heartfelt and moving review. We're truly honoured to have been part of your mum's journey and to know that Southborough has felt like an extended family during this time. Your kind words about the care and support mean so much to the whole team. It's a privilege to be there for both your mum and your family, and we're deeply grateful for your trust.
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Review from H C (Daughter-in-law of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing and compassionate care for our dad. So supportive, caring and compassionate towards the family at such a difficult time.
Staff couldn't not do enough to make sure we were looked after whilst providing excellent care for Dad.
You all made such a difficult time more management and it is deeply
appreciated.
Reply from Kamal Gill, Home Manager at SouthboroughThank you so much for your kind words. We are truly grateful for your appreciation and are honoured to have been able to support you and your family during such a difficult time. It means a great deal to us to know that our care and compassion brought comfort to you and your dad. Your heartfelt review is deeply appreciated by all of us at Southborough Nursing Home. Wishing you and your family all the best.
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Review from M H (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for two and a half years and I have always been treated with the greatest respect. My friend is settled in here which is great.
The activities are really great, the activity lady is wonderful, I have seen her at work here today and engaging healthily with residents.
Reply from Kamal Gill, Home Manager at SouthboroughThank you for your lovely review. It's wonderful to hear that you feel respected and welcomed when visiting your friend, and that they are happy and settled with us. We're especially pleased that you've seen the positive impact of our activities-our team works hard to ensure residents are engaged and fulfilled. Your kind words mean a great deal to us all at Southborough Nursing Home.
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Review from E H (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have ticked excellent below because that is what my two and a half years of experience visiting the home. Well done to all.
Reply from Kamal Gill, Home Manager at SouthboroughThank you for your kind words and for recognising the dedication of our team. It means so much to us to know that your experience over the past two and a half years has been excellent. Your support and appreciation are truly valued by everyone at Southborough Nursing Home. Wishing you and your friend warm regards.
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Review from Crystal S (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southborough Care Home is a wonderful place, set in beautiful and peaceful grounds. The management team is highly professional, and the nurses and care assistants are incredibly attentive and caring. What truly stands out is the inclusivity and creativity of the activities led by the Head of Activities,
who ensures that every resident feels involved and valued. One of the most reassuring aspects for me is the regular updates I receive through the private MYO app. Seeing pictures and videos of my loved one engaging in various activities brings so much comfort, as it allows me to feel connected to their daily life, even from a distance. The home strikes a great balance between professionalism, warmth, and genuine care. It's clear that the team is dedicated to creating a welcoming, stimulating, and supportive environment for all residents. I feel confident knowing my loved one is in such safe and compassionate hands.
Reply from Home Manager, Home Manager at SouthboroughThank you for your thoughtful and heartfelt review of Southborough Nursing Home. We are delighted to hear that you find our home to be a wonderful and welcoming place, and that the care and dedication of our team bring you comfort. It's especially rewarding to know that the inclusivity of our activities and the app updates help you feel connected to your loved one's daily life. Your kind words mean so much to us, and we remain committed to providing the highest standard of care. If there's anything more we can do, please don't hesitate to reach out.
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Review from J R (Husband of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service. Helps residents to relax and enjoy themselves.
Reply from Home Manager, Home Manager at SouthboroughThank you for your kind words about Southborough Nursing Home. We're delighted to hear that our good service helps residents feel relaxed and are able to enjoy their time with us. Your feedback means a lot to our team, who are dedicated to providing compassionate care. If there's anything more we can do, please let us know.
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Review from N M (Friend of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a friend of a service user, it is incredibly fulfilling to see that my friend is receiving the care and support they need in a safe, clean, and nurturing environment. The commitment of the staff to maintaining a high standard of care is evident in the way they interact with the residents, always
prioritizing their well-being, dignity, and independence.
It is reassuring to know that the staff not only provide essential support but also foster an atmosphere where my friend can live as independently as possible. They encourage personal growth, decision-making, and autonomy while remaining attentive to individual needs. Their approach balances guidance with respect, allowing my friend to develop essential life skills and confidence in managing daily tasks.
Additionally, the environment itself is well-maintained, reflecting the dedication of the staff to cleanliness and safety.
Reply from Home Manager, Home Manager at SouthboroughThank you for your thoughtful and heartfelt review of Southborough Nursing Home. It is truly rewarding to hear that your friend is receiving the care and support they need in a nurturing and respectful environment. Our team is dedicated to ensuring residents feel safe, valued, and as independent as possible, so your kind words mean a great deal to us. We appreciate you recognising our commitment, and we will continue striving to provide the highest standard of care. If there is anything more we can do, please don't hesitate to let us know.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Southborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Southborough is calculated as follows: ( (259 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 340 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southborough is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Accreditations

Meet the Team (1)

Kamal

Kamal Gill

Job Title: Home Manager Joined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.


I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.


What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.


My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

Frequently Asked Questions about Southborough

What types of Care is Southborough registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Southborough have?

There are 45 Single Rooms.

What are the Facilities & Services at Southborough?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southborough to the centre of Surbiton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southborough to verify any information. View our terms and conditions. Southborough has an Enhanced Service - more info.