Southborough

12/14 Langley Avenue, Surbiton KT6 6QL
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9.7 81 Reviews
  • Southborough, Surbiton
Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden.

There is always something to look forward to and the team aim to cultivate a sense of belonging, ensuring that everyone feels comfortable and supported when in taking part in the meaningful activities.
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Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southborough to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Southborough Reviews (81)

9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 81 reviews.

Overall Experience
  • 66
  • 15
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Date Published
  • 81
  • 8
  • 10
  • 29
  • 52
Reviewer Connection to Southborough
  • 25
  • 10
  • 8
  • 7
  • 6
  • 6
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 81, showing 41-60
Review from Steve A (Son of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Southborough Nursing Home have got the balance just right. The nursing care is excellent, and the personal care is beautifully bespoke to the residents. Well done, all of you.
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Review from John D (Husband of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is very contented with her care and the gentle attention from all the staff. Smiles are the currency of the greetings between all in the nursing home as well as first names, including me as a visitor. Cups of tea are always offered on the drinks round, which is appreciated after my journey.
My
wife's room and all the house are kept very clean. She has a TV to watch when lying in bed.
I am always made welcome on my visits, at any time of the day.
This is the home I would wish for when my time comes!
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Review from George C (Son of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in this home.
Every time I visit, she is always clean and cheerful.
The staff are very friendly and welcoming - always willing to help.
They arrange many events to keep the residents happy.
Her room and the home is clean.
Would highly recommend
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Review from Claire D (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since we began looking at care homes for mum, we found the staff at Southborough to be welcoming, helpful and kind. The home has an atmosphere of comfort and care. Mum is content, and her health has improved dramatically with professional, knowledgable and attentive caring. We are confident that Mum
is in the best place possible for her well-being.
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Review from Tess T (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful space for my mum, who has made a vast improvement in her time at Southborough. The staff are all very positive and friendly and know all our names. They go out of their way to make us welcome.
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Review from Gill G (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring staff.
Am very happy with the care for my mother.
Thank you so much!
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Review from Lesley H (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy Southborough. She has been a resident for nearly four years, and the staff are like extended family. She is very well cared for despite her challenging behaviour - all the staff are brilliant with her. I have full confidence in the staff, and they keep myself fully informed of Mum
and any ongoing concerns. I cannot recommend Southborough more highly.
Reply from Monika Jankauskaite, Digital Marketing Manager at SouthboroughThank you for taking the time to leave us such an amazing review. It goes towards the strong sense of pride we all feel at Southborough Nursing Home when a resident and their loved ones are clearly happy with the care we provide. We are very happy to have your mum here with us.
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Review from S D (Sister of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was extremely ill when she was moved from hospital to Southborough four years ago. The staff did a wonderful job of nursing her back to health, and she is now enjoying a comfortable, happy life, which she would not have had without their care. She is always clean, well-fed, and takes part
in the many activities Southborough provides. The staff are kind and caring, and my sister knows that she is lucky to be there.
Reply from Monika Jankauskaite, Digital Marketing Manager at SouthboroughThank you for this wonderful review. Such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It is our pleasure to care for your sister and to see her healthy, comfortable and happy.
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Review from M R (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed help with everything except eating, and at no time did I feel a nuisance (I'm sure I was often). Everyone has made me feel very comfortable. I am joining my sister-in-law in about home, otherwise, I would be more than happy to stay.
Reply from Monika Jankauskaite, Digital Marketing Manager at SouthboroughThank you very much for these kind words, very much appreciated. Our doors are always opened if you decide to come back!
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Review from Carole C (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past four years, Mum has been very happy at Southborough and she feels very much at home with the staff who she considers as her extended family. The atmosphere is always very caring and the nursing care excellent. Despite the difficulties with visiting over the last year, my brothers and I
have had great confidence in the home and Mum has remained happy and safe.
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Review from Paul R (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience with all staff members is very reassuring. All of the staff are friendly, helpful and keep me informed of how my mother is and any changes they see in her which is lovely. I cannot ask for any more from the staff and have every confidence in them. My mother is so happy at Southborough
Nursing Home and I feel that is down to the care and attention the staff give to her. Please accept my thanks and appreciation! Thank you!
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Review from J M (Son of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Southborough a very homely and friendly place. Good nurses, with plenty of activities for the residents. My mum always refers to Southborough as her home. The staff always call me to let me know about anything that is over the ordinary.
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Review from M T (Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a comfortable, caring home.
Extremely well managed.
Residents are treated as individuals.
In my own care requests, extra and different facilities have been provided at my request.
Reply from Aileen Nimmo, Sales & Marketing at SouthboroughThank you for the review we will share your feedback with the team.
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Review from Elaine B (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother received outstanding care for the short period of time residing at Southborough Nursing Home. She was treated with the utmost respect and dignity.
All staff who cared for our mother were professional well-informed individuals. They were caring and our mothers' needs were met to the highest
of standards. We would have no hesitation in recommending Southborough Nursing Home to anyone considering care for their loved ones and for myself. We feel extremely lucky we were recommended to this establishment. I now take this opportunity of thanking all staff at Southborough for making our mother's stay with you comfortable, at a time when her needs were very complex, you really did make a difference. In fact, we really couldn't have wished for a better all-round care facility. Thank you, really does feel quite insufficient, but thank you so very much, I'm closing with huge respect and admiration for the profession in which you work. Kindest regards, always.
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Review from C T (Friend of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was in Southborough for about three years. She was dealt with caringly and with respect, despite not being an easy person due to her illness.
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Review from D Y (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful.
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Review from Jennifer G (Wife of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the initial assessment before admission two members of staff were very efficient.
Beautiful care home well maintained and lovely welcoming place to enter.
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Review from K E (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southborough Nursing Home is an amazing place. My mother has been a resident so far for 2 months. All the staff are very caring and wonderful. I would highly recommend to anyone who needs to be cared for 24/7 in a nursing home. I am so grateful for everything you all do.
Reply from Tori Blackadder, Marketing Assistant at SouthboroughThank you for taking the time to review Southborough Nursing Home. We are pleased to hear that you would recommend our home and that you have found our staff caring to you and your Mother. Thank you for your feedback.
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Review from P W (Wife of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted by fast track as I am disabled and no longer able to care for him when he was discharged from the general hospital. We could not have chosen a better place for him to spend his final days.
He, myself and family were looked after with care, dignity and exceptional feeling we
will always be grateful.
Thank you so much.
Reply from Tori Blackadder, Marketing Assistant at SouthboroughThank you for taking the time to review Southborough Nursing Home. We are pleased to hear that our team looked after your husband and family and that you enjoyed our home. Thank you for your feedback.
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Review from N L (Daughter of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother stayed with you for 6 weeks. Your staff are caring, kind and very pleasant.
You kept me fully informed and I felt she was safe and very well cared for. Thank you.
Reply from Tori Blackadder, Marketing Assistant at SouthboroughThank you for taking the time to review Southborough Nursing Home. We are pleased to hear that you feel our staff were caring and kind and that your Mother was very well cared for.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Southborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Southborough is calculated as follows: ( (259 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 340 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southborough is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Accreditations

Meet the Team (1)

Kamal

Kamal Gill

Job Title: Home Manager Joined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.


I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.


What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.


My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southborough to verify any information. View our terms and conditions. Southborough has an Enhanced Service - more info.