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Southborough

12/14 Langley Avenue, Surbiton, London KT6 6QL
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My Mother was treated with humanity, dignity, respect and kindness.Alan E(Son of Resident/Service User)
Southborough, Surbiton
Very professional and friendly staff, home and facilitiesR M(Son of Resident/Service User)
Southborough, Surbiton
a lovely garden and a great menuAnna A(Daughter of Resident/Service User)
Southborough, Surbiton

Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden....  

Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (1)

Southborough Reviews (82)

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9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years. Over all time Southborough has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from Sonia A (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience

The staff at Southborough Nursing Home have been absolutely wonderful and caring with our mother-in-law, who has dementia. I would like to particularly thank the lifestyle lead and the manager for all their help and support. The home itself is lovely, as are the facilities, so would highly recommend.

Reply from Sydney Lyttleton, Marketing Assistant at Southborough

Thank you for taking the time to leave such a positive review. Our team at Southborough Nursing Home pride ourselves on providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority, and with the help of our lifestyle leads, we are always aiming to...  

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Review from Steve A (Son of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

The team at Southborough Nursing Home have got the balance just right. The nursing care is excellent, and the personal care is beautifully bespoke to the residents. Well done, all of you.

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Review from John D (Husband of Resident) published on 30 June 2022 Submitted via Website
Overall Experience
My wife is very contented with her care and the gentle attention from all the staff. Smiles are the currency of the greetings between all in the nursing home as well as first names, including me as a visitor. Cups of tea are always offered on the drinks round, which is appreciated after my journey.
My wife's room and all the house are kept very clean. She has a TV to watch when lying in bed.
I am always made welcome on my visits, at any time of the day.

This is the home I would wish for when my time comes!

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Review from George C (Son of Resident) published on 24 June 2022 Submitted via Website
Overall Experience
My mother is in this home.
Every time I visit, she is always clean and cheerful.
The staff are very friendly and welcoming - always willing to help.
They arrange many events to keep the residents happy.
Her room and the home is clean.

Would highly recommend

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Review from Claire D (Daughter of Resident) published on 24 June 2022 Submitted via Website
Overall Experience

Since we began looking at care homes for mum, we found the staff at Southborough to be welcoming, helpful and kind. The home has an atmosphere of comfort and care. Mum is content, and her health has improved dramatically with professional, knowledgable and attentive caring. We are confident that Mum is in the best place possible for her well-being.

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Review from Tess T (Daughter of Resident) published on 24 June 2022 Submitted via Website
Overall Experience

This is a wonderful space for my mum, who has made a vast improvement in her time at Southborough. The staff are all very positive and friendly and know all our names. They go out of their way to make us welcome.

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Review from Gill G (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience
Lovely, caring staff.
Am very happy with the care for my mother.

Thank you so much!

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Review from Lesley H (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

Mum is very happy Southborough. She has been a resident for nearly four years, and the staff are like extended family. She is very well cared for despite her challenging behaviour - all the staff are brilliant with her. I have full confidence in the staff, and they keep myself fully informed of Mum and any ongoing concerns. I cannot recommend Southborough more highly.

Reply from Monika Jankauskaite, Digital Marketing Manager at Southborough

Thank you for taking the time to leave us such an amazing review. It goes towards the strong sense of pride we all feel at Southborough Nursing Home when a resident and their loved ones are clearly happy with the care we provide. We are very happy to have your mum here with us.

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Review from M R (Resident / Service User) published on 23 March 2022 Submitted via Postal Card
Overall Experience

I needed help with everything except eating, and at no time did I feel a nuisance (I'm sure I was often). Everyone has made me feel very comfortable. I am joining my sister-in-law in about home, otherwise, I would be more than happy to stay.

Reply from Monika Jankauskaite, Digital Marketing Manager at Southborough

Thank you very much for these kind words, very much appreciated. Our doors are always opened if you decide to come back!

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Review from S D (Sister of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

My sister was extremely ill when she was moved from hospital to Southborough four years ago. The staff did a wonderful job of nursing her back to health, and she is now enjoying a comfortable, happy life, which she would not have had without their care. She is always clean, well-fed, and takes part in the many activities Southborough provides. The staff are kind and caring, and my sister knows that she is lucky to be there.

Reply from Monika Jankauskaite, Digital Marketing Manager at Southborough

Thank you for this wonderful review. Such feedback is always a boost to the whole staff team who strive so hard to deliver the highest standards of care to our residents. It is our pleasure to care for your sister and to see her healthy, comfortable and happy.

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Review from Carole C (Daughter of Resident) published on 17 May 2021 Submitted via Postal Card
Overall Experience

Over the past four years, Mum has been very happy at Southborough and she feels very much at home with the staff who she considers as her extended family. The atmosphere is always very caring and the nursing care excellent. Despite the difficulties with visiting over the last year, my brothers and I have had great confidence in the home and Mum has remained happy and safe.

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Review from Paul R (Son of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

My overall experience with all staff members is very reassuring. All of the staff are friendly, helpful and keep me informed of how my mother is and any changes they see in her which is lovely. I cannot ask for any more from the staff and have every confidence in them. My mother is so happy at Southborough Nursing Home and I feel that is down to the care and attention the staff give to her. Please accept my thanks and appreciation! Thank you!

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Review from J M (Son of Resident) published on 2 March 2021 Submitted via Postal Card
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I find Southborough a very homely and friendly place. Good nurses, with plenty of activities for the residents. My mum always refers to Southborough as her home. The staff always call me to let me know about anything that is over the ordinary.

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Review from M T (Resident / Service User) published on 11 August 2020 Submitted via Postal Card
Overall Experience
This is a comfortable, caring home.
Extremely well managed.
Residents are treated as individuals.

In my own care requests, extra and different facilities have been provided at my request.

Reply from Aileen Nimmo, Sales & Marketing at Southborough

Thank you for the review we will share your feedback with the team.

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Review from Elaine B (Daughter of Resident) published on 17 April 2020 Submitted via Website
Overall Experience
Our mother received outstanding care for the short period of time residing at Southborough Nursing Home. She was treated with the utmost respect and dignity.

All staff who cared for our mother were professional well-informed individuals. They were caring and our mothers' needs were met to the highest of standards. We would have no hesitation in recommending Southborough Nursing Home to anyone considering care for their loved ones and for myself. We feel extremely lucky we were recommended to this establishment. I now take this opportunity of thanking all staff at Southborough for making our mother's stay with you comfortable, at a time when her needs were very complex, you really did make a difference. In fact, we really couldn't have wished for a better all-round care facility. Thank you, really does feel quite insufficient, but thank you so very much, I'm closing with huge respect and admiration for the profession in which you work. Kindest regards, always.

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Review from C T (Friend of Resident) published on 13 March 2020 Submitted via Postal Card
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My friend was in Southborough for about three years. She was dealt with caringly and with respect, despite not being an easy person due to her illness.

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Review from D Y (Friend of Resident) published on 8 January 2020 Submitted via Postal Card
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The staff are very friendly and helpful.

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Review from Jennifer G (Wife of Resident) published on 30 December 2019 Submitted via Postal Card
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Very impressed with the initial assessment before admission two members of staff were very efficient.

Beautiful care home well maintained and lovely welcoming place to enter.

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Review from K E (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card
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Southborough Nursing Home is an amazing place. My mother has been a resident so far for 2 months. All the staff are very caring and wonderful. I would highly recommend to anyone who needs to be cared for 24/7 in a nursing home. I am so grateful for everything you all do.

Reply from Tori Blackadder, Marketing Assistant at Southborough

Thank you for taking the time to review Southborough Nursing Home. We are pleased to hear that you would recommend our home and that you have found our staff caring to you and your Mother. Thank you for your feedback.

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Review from P W (Wife of Resident) published on 9 December 2019 Submitted via Postal Card
Overall Experience
My husband was admitted by fast track as I am disabled and no longer able to care for him when he was discharged from the general hospital. We could not have chosen a better place for him to spend his final days.
He, myself and family were looked after with care, dignity and exceptional feeling we will always be grateful.

Thank you so much.

Reply from Tori Blackadder, Marketing Assistant at Southborough

Thank you for taking the time to review Southborough Nursing Home. We are pleased to hear that our team looked after your husband and family and that you enjoyed our home. Thank you for your feedback.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (46) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Southborough.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

Meet the Team (1)

Kamal Gill
Kamal GillJob Title:Home ManagerJoined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.

I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.

What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.

My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

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