Southborough

12/14 Langley Avenue, Surbiton KT6 6QL
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9.7 81 Reviews
  • Southborough, Surbiton
Located in a quiet conservation area in Surbiton, Southborough provides round the clock residential, nursing and dementia care on a permanent and respite basis, as well as compassionate end of life care.

The care home sits in a beautiful, detached Victorian property with lots of character. Residents can enjoy quality facilities including cosy communal areas and hair salon. Each bedroom is tastefully decorated, and outside relax in the beautiful, landscaped garden.

There is always something to look forward to and the team aim to cultivate a sense of belonging, ensuring that everyone feels comfortable and supported when in taking part in the meaningful activities.
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Care Provided by Southborough

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Southborough for full pricing details and T&Cs.

Contact Southborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Southborough to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kamal Gill (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (1)

Southborough Reviews (81)

9.7

Southborough has a Review Score of 9.7 (9.726) out of 10, based on 29 reviews in the last 2 years.
Over all time Southborough has 81 reviews.

Overall Experience
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  • 15
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Date Published
  • 81
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  • 29
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Reviewer Connection to Southborough
  • 25
  • 10
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  • 6
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  • 2
  • 1
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Total of 81, showing 21-40
Review from D J (Husband of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I have been in a care home, I was very impressed with all I have seen. My wife is for the first time very calme.
Reply from Kamal Gill, Home Manager at SouthboroughThank you for your kind review of Southborough Nursing Home. We're so pleased to hear that you were impressed with your visit and, most importantly, that your wife is feeling calm and at ease. Our team strives to create a comforting and supportive environment for all our residents, and your words mean a great deal to us. If there's anything more we can do, please don't hesitate to reach out.
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Review from S K (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased to see my dad settling well and getting to know his carers. Although he doesn't mix with other patients but he seems calmer in his own little environment. The home provides excellent care and staff are always helpful and friendly. The home always smells fresh and clean and kitchen staff approachable
too for many of my dad's needs.
Reply from Stuart Lamacraft, Marketing at SouthboroughThank you for taking the time to leave a review of Southborough Nursing Home. We're so pleased to hear that your dad is settling in well and feeling calm in his own space. Our team is committed to providing excellent care in a warm and welcoming environment, so your kind words about our staff and facilities mean a lot. If there's anything more we can do to support your dad, please don't hesitate to let us know.
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Review from M D (Friend of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lady I visit seems to be very well cared for by all the staff who are friendly and caring towards her. There are always plenty of staff around who are helpful and friendly when we visit. My judgment is based on a monthly visit. I am a friend of the lady I visit.
Reply from Stuart Lamacraft, Marketing Assistant at SouthboroughThank you so much for sharing your kind thoughts. We're truly pleased to know that, during your visits, you've felt the warmth and care we aim to provide every day. It's encouraging to hear that the staff's friendliness and attentiveness have made a positive impression. Your perspective as a friend is greatly valued, and if there's ever anything more you feel could add to her comfort or care, please don't hesitate to let us know.
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Review from Jayde A (Daughter-in-law of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southborough is a warm and friendly home, the minute you walk in the door you are greeted with a smile. If you have a problem, the Manager's door is open and ready to listen. The care staff and domestics are very approachable, friendly and helpful. They are very caring and professional to the residents,
building lovely bonds of friendship and deliver excellent care. The activities provided to service users are great and the staff aim to include everyone. My mother-in-law says she feels safe, comfortable and her dignity is well-maintained.
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Review from M B (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely lovely so happy my mum got put in here. She is so much happier I can't thank you guys enough for everything you do. The communication is on point in the way you guys make sure Mum is ok and keep me informed as to her well-being. I'm really looking forward to the events you have coming up
too. Thanks again to all of you.
Reply from Stuart Lamacraft, Marketing Assistant at SouthboroughThank you so much for your review! We're truly touched to hear how much happier your mum is at Southborough Nursing Home, and it's encouraging to know that our communication and care have made a difference. Our team is dedicated to ensuring every resident feels safe, happy, and well looked after, and it's great to hear that this has been your experience. We're excited for the upcoming events too, and we're so glad you and your mum will be part of them. Thanks again for your kind words and trust!
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Review from P M (Sister of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Entrusting my sister's care to a nursing home was a very difficult decision. The Southborough Nursing Home were wonderful from day one. A very tough day for me and my sister but the management, nursing staff, carers and other staff all rallied around to welcome us both and make us feel assured. My sister
didn't settle well but with the help of the staff and the event's manager, she has started to enjoy the many things the home has to offer. Days out to the seaside, London and local parks. Lunches in the Southborough garden and making friends with others in the home. It is never a happy path having to place a loved one into a nursing home but the Southborough has made such a transition so much easier.
Reply from Stuart Lamacraft, Marketing Assistant at SouthboroughThank you so much for your heartfelt review. It's wonderful to hear that our team helped both you and your sister feel welcome and supported during such a challenging time. We're especially glad to know that your sister is now settling in and enjoying the activities and outings we provide. We remain committed to making her time with us as enriching and comfortable as possible. Thank you for your trust and kind words.
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Review from Oneil S (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management, support and guidance to assist my father's relocation to the care home. Staff provide the right level of care needs for my father and work beyond to provide a comfortable living environment for my father. Nurses follow medical procedures without fail and ensure all medical needs
are addressed timely. The care home is in need of upgrade/refurbishment to keep a modern and refreshed appearance.
Reply from Stuart Lamacraft, Marketing Assistant at SouthboroughThank you so much for taking the time to share your experience with Southborough Nursing Home. We are truly grateful for your kind words about our management and staff, and we're so pleased to hear that your father has settled in comfortably with the right level of care and attention he needs. We also appreciate your suggestion about upgrading the facilities, and we will pass on your recommendations to management.
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Review from Purnima S (Daughter-in-law of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is welcoming and presentable but can do with some refurbishment. The staff and management are friendly and supportive. The food quality and variety can be improved. The rooms and furniture need a definite upgrade. The nurse's station should have a dedicated space.
Reply from Stuart Lamacraft, Marketing Assistant at SouthboroughThank you for your feedback. We're glad to hear you found our care home welcoming and our team supportive. We also appreciate your suggestions regarding the refurbishment, food, and facilities. Your input is valued and your suggestions have been forwarded to management.
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Review from N D (Sister of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say that I always felt welcome by the management and staff in Southborough Care Home. The staff are caring and friendly and do their best to look after all the residents, seeing to their various needs and concerns.
It is a friendly place. I can recommend it highly.
Reply from Monika Jankauskaite, Digital Marketing Manager at SouthboroughYour recommendation means the world to us, and we're grateful for your kind words. We strive to provide a friendly and supportive atmosphere where residents feel comfortable and valued, and we're thrilled to hear that this has been your experience.
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Review from Diane B (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today my friend and I visited Fulham Palace with other residents from Southborough. Despite dreadful weather, cobblestones, and restricted corridors we had a wonderful time! The staff were so kind and thoughtful. Smiling despite some difficult situations, always positive and encouraging. This was a
very special day for my friend and me and I am so thankful to the staff.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughWe're delighted to hear about your positive experience during your visit to Fulham Palace with your friend and fellow residents from Southborough Nursing Home! Despite the challenging weather and terrain, it's heartwarming to know that the staff made every effort to ensure your day was enjoyable. Their kindness, thoughtfulness, and positive attitude truly shine through, creating a memorable and special experience for everyone involved. Thank you for taking the time to share your gratitude for the staff's dedication and care.
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Review from Leila A (Sister of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my sister first went to Southborough five years ago, she was on the brink of death through not eating and drinking. She also had a gaping hole of a wound on her lower back that you could put your fist through! The wonderful nursing care my dear sister received at Southborough nursed her back to
life, the wound healed and she had five more happy years at Southborough. My sister was always saying to me, “I love it here and I really mean it”. She was well looked after, with lovely meals made by the chef, they have activities set out each week of each month. The staff celebrate every possible occasion by decorating the lounge. The residents play games, dance, if able, singing, painting, entertainment is laid in most weeks with singers and musicians. They make a fuss on birthdays with Birthday cakes.
Most importantly you are notified of any concerns about your relative.
I highly recommend this nursing home for your loved one, you can relax knowing they are in safe hands.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you very much for taking the time to share your experience with Southborough Nursing Home. We're deeply touched to hear about the remarkable transformation and happiness your sister found during her five years with us. Our dedicated nursing team, along with our wonderful chef and staff, strives to create a nurturing environment filled with joy, activities, and celebrations. Your recommendation means the world to us, and we're grateful for the privilege of caring for your loved one.
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Review from R M (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and friendly staff, home and facilities. The way all the staff and carers look after my elderly father is a true credit to the company. I personally and highly recommend Southborough Nursing Home.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for your lovely comment. The care services we deliver as a team to our residents are extremely important to us, and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from A M (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent environement.
Excellent service.
Wonderful staff.
Very happy with all the service provided.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughWe're thrilled to receive your positive feedback about Southborough Nursing Home. Your description of the excellent environment, top-notch service, and wonderful staff is heartwarming. Knowing that you're very happy with the services provided is truly rewarding. Thank you for taking the time to share your appreciation.
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Review from Hilda D (Wife of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is warm and comfortable.
Staff very friendly, and my husband gets on with them very well (dementia).
They answer all our questions satisfactorily.
Plenty of parking spaces.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for taking the time to leave such a positive review. The care services we deliver as a team to our residents here at Southborough Nursing Home are extremely important to us, and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from Susan C (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm overwhelmed by the standard of care given to my mother. She came here in an agitated state after five weeks in the hospital and had bad experiences in her previous care home. Mum is now calm and contended. She is no longer fearful, and her delusions have subsided. Thank you for all your kindness
and compassion and for treating Mum with such dignity and respect.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for your positive review regarding our home and staff. Our experienced team here are dedicated to making a difference in the lives of our residents during their time here at Southborough Nursing Home. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. Thank you again for your review; your kind words will be passed on to the rest of the team at Southborough!
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Review from Carol H (Daughter of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care, all the staff were very caring, helpful and very supportive to me and my family, nothing was too much trouble. My father was at end of life care when he went to Southborough Nursing Home and I am sure that by being cared for by the home, he lived longer.
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Review from Avis M (Wife of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over the past year of this home is exemplary. I have witnessed extreme care and dignity of my husband. I'm always welcomed warmly on my daily visits and feel at home. The consideration to me personally is faultless, they keep me informed of all aspects of my husband's health plus any tests,
etc. Well done Southborough!
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for your kind words, we are so pleased to hear this. Our staff at, Southborough Nursing Home pride ourselves in providing the best possible care in a relaxed, friendly and homely atmosphere. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from Anna A (Daughter of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm and friendly regular staff and nurses who take their role responsibly and with pride. A well-decorated happy home with a lovely garden and a great menu. Southborough always seems to be looking at ways to improve by actively asking and listening to residents and relatives. Events and activities
are well thought out and looking forward to spring time when trips outside the home may be organised. I'm very pleased to have found this home for Mum.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for taking the time to leave such a positive review. Our team at Southborough Nursing Home, pride ourselves in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day to day lives. Your kind words will be shared on with the team.
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Review from Richard W (Brother of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was well looked after here. He was comfortable and happy staying at Southborough.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for your positive review regarding our home and staff, who work hard to deliver high standards of care at all times for your loved ones. Your feedback will be passed on to the team.
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Review from Sonia A (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Southborough Nursing Home have been absolutely wonderful and caring with our mother-in-law, who has dementia. I would like to particularly thank the lifestyle lead and the manager for all their help and support. The home itself is lovely, as are the facilities, so would highly recommend.
Reply from Sydney Lyttleton, Marketing Assistant at SouthboroughThank you for taking the time to leave such a positive review. Our team at Southborough Nursing Home pride ourselves on providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority, and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Southborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Southborough is calculated as follows: ( (259 Excellents x 5) + (69 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 340 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southborough is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Accreditations

Meet the Team (1)

Kamal

Kamal Gill

Job Title: Home Manager Joined: 2022

My background in nursing and hands-on experience in managing nursing and dementia care homes have shaped my approach to providing compassionate, person-centred care.


I am committed to enhancing the lives of our residents, ensuring they feel valued, safe, and supported in every aspect of their care.


What I love most about my role is the opportunity to make a positive difference daily, working closely with residents, families, and our dedicated team to create a warm, welcoming environment. I believe in fostering a culture of kindness and respect, where every individual’s needs and preferences are at the heart of our care.


My door is always open, and I am here to support the smooth running of each department, ensuring that every resident receives the highest quality of care and attention they deserve. I look forward to contributing to the exceptional standards at Southborough Nursing Home.

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